TAKING TRAVEL SERVICE EXPERIENCE TO THE NEXT LEVEL Find Out More
"We are extremely pleased with the speed in which Direct Response deployed our call handling solution." - BAA
Airline Ticket
CALL HANDLING SOLUTIONS THAT DRIVE UP CUSTOMER EXPERIENCE

Great customer service is the defining hallmark of any great organisation. This is never more apparent than within the transport and travel sector, where service is typically the main differentiator between a good and bad company. At Direct Response our years of experience in working with the best UK travel companies, has allowed us to develop a suite of products that address the scope of service provision from initial booking to post travel care.

FOR MORE INFORMATION PLEASE CONTACT OUR BUSINESS DEVELOPMENT TEAM CALL NOW 0800 011 4570
A CONTACT CENTRE SOLUTION THE TRANSPORT INDUSTRY CAN RELY UPON

Ensuring customers receive a fantastic service experience is vital to ensuring repeat business and positive brand perception, therefore we have developed a customer service function that will give your business the edge over the competition.

Our customer service lines are designed to help your customers get their questions answered in the most efficient manner whenever the need arrives.

We will work with you to understand and identify your most frequently asked questions and help standardise and streamline your responses, so that your customers receive a consistent message and level of service every time.

Our agents are trained in soft skills that include empathy and active listening- alongside neuro-linguistic programming (NLP) techniques, these are all designed to help guide even the most irate callers to a satisfactory outcome.

 

Benefits of the feature:

Ensure service level metrics are met.
Provide immediate escalation of customer calls.
Reduce project overheads.

Losing personal possessions can be a difficult experience for any customer. However, it’s how a company deals with this query that can be the real difference in helping an organisation to stand out from the competition.

Our lost property service allows you to provide your customers with a central reporting mechanism for any item that has been misplaced or lost.

Day or night we can log a detailed description of the lost item and its last seen location. Where applicable, we can contact the site in question to see if it has been found or handed in.

This service has proven to be a very popular and efficient way to help customers get reunited with their lost possessions in a hassle free and efficient manner.

 

Benefits of the feature:

24/7 Cover.
Remove routine calls from revenue generating staff.
1st call resolution.

 

Whether it’s booking tickets for travel or simply a hotel to stay in, it’s important that the first interaction with a customer gives off the right impression.

Our call handling solutions are designed to help convert your callers into paying customers. We are trained to deal with the most common sales questions, with the aim of getting the caller to book directly over the phone.

The flexibility of our solutions ensures that we can integrate with the latest booking platforms, ensuring you receive sales resources that can blend seamlessly into your existing operation.

All of our booking line services conform to PCI DSS standards, meaning you can sit back and watch the orders come in.

 

Benefits of the feature:

Capture lost business.
Brand Protection.
Manage Seasonal Spikes cost effectively.

 

 

Choose Your Level Of Contact Centre Support

A Contact Centre Package To Suit Your Needs

Bureau

Get All the following features as standard

 

 

1. Access To Telephone Account Management

2. Call Outcomes Delivered Instantly By Email

3. Call Handling Script Integration With Your Website

4. Advisors Trained On Your Sites Functionality

5. 24/7/365 Call Handling Support

6. Call Handling To PCI Level 1 Complance Standard

7. Requested Access To Individual Call Recordings  

 

 

 

 

 

 

Get Started
Semi-Dedicated

Includes All The Bureau Features and Functions

Plus

 

1. Proactive Telephone Account Management

2. Call Process Evolution and Updates

3. Inbound Call Traffic Management Reports

4. Web Based Access To Call Recordings

5. Out Of Hours Account Support

6. Bespoke Service Level Agreements

7. Advisor Call Monitoring and Skill Development 

 

 

 

 

 

 

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Fixed Seat

Includes All Semi-Dedicated Features And Functions

Plus

 

1. Bespoke Recruitment Based Upon Skill Requirement

2. Dedicated Call Handling Team Members

3. Dedicated Management Team Including Trainers and Supervisors

4. Ongoing Training Programme For Advisors

5. Monthly Account Review

6. Office Branding To Reflect Your Business

7. Complete IT System and Process Integration

8. Client Hospitality

9. Collateral Fullfilment

 

 

 

 

Get Started
Have A Bespoke Business Requirement?

CALL OUR TEAM NOW 0800 011 4570

Still Have Questions? Why Not Contact Us

Our Success Stories

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