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Customer Service Network

Direct Connection & Line Rentals

 Call Centres Direct Connection Highlights:
  • Highest levels of network reliability
  • 24x7x365 proactive fault monitoring service
  • Service level agreement guarantees
  • Very competitive call costs
  • Business continuity routing options
  • DDI provision
  • Site survey
  • No bills from BT

For your businesses, indirect access to our networks may not be enough.

If you want a complete managed service and increased reliability, over and above BT or other alternative suppliers, a direct connection is a compelling business requirement.

A direct connected voice circuit means that Direct Response facilitates the installation and management of the physical line between your phone system and our network. This immediately provides you with service level agreement guarantees, offering disaster recovery routing, 24x7x365 line management service, proactive circuit alarms, and exceptionally high levels of resilience on your calls and reducing your current call rates.

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