Call Recording Services

Inbound Calls:

Must be via a Direct Response Non Geographic Number (eg 0800,0845,0870)
This product may not fully comply with ICSTIS rules for Premium Rate numbers please check with a member of the Premium Rate team at Henley.

Outbound Calls

Customers who send outgoing traffic via the Direct Response network using IDA or CPS.
Please check with the Direct Response Product Development Manager if you have any enquiries regarding the current development of Direct Response Replay.

Features:

• All voice recording is done on the network
• No special technology needed to listen or download files
• Messages can be stored, deleted and undeleted by the service owner
• Call recording independent of terminating location
• Special prices for long term recording storage
• Call scoring feature for quality and training purposes.

Benefits:

• No capital outlay is required - all call recording is made and retrieved on the Direct Response network.
• Centrally managed and administered
• No maintenance costs
• No upgrade costs
• Service can be provided quickly and easily
• Calls can be recorded across multiple sites
• Instant access retrieval using a web browser or telephone interface.
• Flexible storage options
• On-going development is taking place in-house

Network Management Stats:

The Call Recording service is designed to record telephone conversations at the network level for specific subscribing Direct Response customers. The service offered to service providers will allow them to recover any recordings made on their numbers by using a web interface. The length of time the messages are available for is dependent on the customer's requirements and a monthly storage cost will reflect this.

Conversations from inbound and outbound calls can be grouped together into an account. A flexible search engine is used on the web interface to allow callers to find archived telephone conversations. This can be as simple as finding all calls to a Non-Geographic Number within a certain day, for example, asking for all calls longer than 30 seconds, shorter than 2 minutes between 2pm and 3pm from all Non-Geographic and IDA calls.

The results can be ordered by either ascending or descending start time and are displayed in blocks of 10 records. The user can step forwards or backwards through these blocks as required. Once a record is selected the user can select to play it over the Internet. At this stage there is an option to save the prompt for later use by right clicking the download option and selecting 'save target as'. The selected recording can then be stored as required or marked for deletion depending on the service owner's preference