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The Call Recording service is designed to record telephone conversations at the
network level for specific subscribing Direct Response customers. The service offered
to service providers will allow them to recover any recordings made on their numbers
by using a web interface. The length of time the messages are available for is dependent
on the customer's requirements and a monthly storage cost will reflect this.
Conversations from inbound and outbound calls can be grouped together into an account.
A flexible search engine is used on the web interface to allow callers to find archived
telephone conversations. This can be as simple as finding all calls to a Non-Geographic
Number within a certain day, for example, asking for all calls longer than 30 seconds,
shorter than 2 minutes between 2pm and 3pm from all Non-Geographic and IDA calls.
The results can be ordered by either ascending or descending start time and are
displayed in blocks of 10 records. The user can step forwards or backwards through
these blocks as required. Once a record is selected the user can select to play
it over the Internet. At this stage there is an option to save the prompt for later
use by right clicking the download option and selecting 'save target as'. The selected
recording can then be stored as required or marked for deletion depending on the
service owner's preference
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INBOUND CALLS
