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Queen's Award For Enterprise in the Innovation
Category - In 2004, Opal Telecom received this prestigious award for
innovation in telecommunications software and services
Call Centre Association - CCA is the professional body for customer
contact. Opal has been a proud member of this association since 2003 and is now
a Professional Affiliate
ISO 9001 Certificate - Opal's quality management system has been
independently assessed to ensure compliance with this standard
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Member of the Network of Online Commerce (NOC) - NOC is the internationally
known Premium rate service (PRS) Trade Association that exists to promote and facilitate
well-regarded, profitable enterprise in Telemedia markets worldwide. Opal's Head
of Opal Media, Tony Couch, was elected by NOC members to join the committee and
help represent industry views
Member of the Independent Committee for the Supervision of Standards of Telephone
Information Services (ICSTIS) - ICSTIS is the industry-funded regulatory
body for all premium rate charged telecommunications services. It is a non-profit making organisation that regulates the content and promotion of PRS services through
its code of practice. They investigate complaints and have the power to fine companies
and bar access to services. Opal is again represented by Head of Opal Media, Tony
Couch. Opal is clearly regarded as a key industry voice by ICSTIS and we work closely
with them to help combat fraud
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October 2006 - BT wins Global Wholesale Carrier Excellence Awards
BT has received two 2006 Global Wholesale Carrier Excellence Awards from ATLANTIC-ACM,
a Boston-based telecommunications industry research consultancy. The awards were
based on resale customer ratings, and were for Customer Interface and Provisioning.
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BT has won the prestigious World's Leading Provider of Communications Solutions award
at the 2006 World Travel Awards.
BT was voted the winner by tens of thousands of travel agents from more than 200
countries, and beat companies such as Cable & Wireless, Telewest, AT&T,
Vodafone and Orange.
The World Travel Awards are now in their 13th year, and have been described by the
Wall Street Journal as the travel industry's equivalent to the Oscars.
Read More
September 2006 - BT wins prestigious sustainability award
BT’s commitment to next-generation technology and the environment has seen
us voted the world’s leading telecommunications company in the Dow Jones Sustainability
Index – for the sixth consecutive year.
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June 2006 - BT Spain recognised by Dirigentes magazine
BT Spain has been awarded Premio Excelencia 2005 (Excellence Award 2005) in
the "Communication" category, by business monthly magazine, Dirigentes.
Companies who have previously won include Vodafone, Iberia and RENFE (National
Railway Company). Other award categories are brand, quality, innovation, customer
service, environment, management, business development and technology.
Dirigentes is a monthly magazine that has recently had its 20th anniversary and
has a readership of 72.000 readers, 60% of which are top and mid managers. The magazine
covers economic news and business stories for managers and decision makers.
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April 2006 - BT internal security team wins at SC Awards
BT Global Services internal security team was named Best Security Team in SC
Magazines European Professional Awards. The BTGS team won the award for the high
level of professional skill and teamwork shown while protecting the organisations
corporate information assets. SC Magazine covers all aspects of IT security, and
its European award scheme is run annually.
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April 2006 - BT named among the top 100 global outsourcing leaders.
BT was selected among the top 100 global outsourcing leaders in the “Global
Outsourcing 100” report, conducted by the International Association of Outsourcing
Professionals (IAOP). The report ranks 100 Leaders (BT is # 53)—ranked according
to 18 criteria and 100 Rising Stars, and sets a precedent by providing the first
industry-wide benchmark for overall outsourcing excellence.
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March 2006 - BT and Voca wins finance sector award.
BT Global Services and Voca – formerly known as BACS Ltd – won the
Best Network/Cabling Project of the Year category at this year’s Financial
Sector Technology (FST) Awards. The Financial Sector Technology Awards, now in their
sixth successful year, serve to highlight excellence and recognise ambition, skill
and management of teams.
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BT’S MobileXpress is honoured by MobilTrax: Mobility Awards honor the best
and finest mobile computing and wireless data communications products and services.
BT's MobileXpress was honoured today by MobileTrax LLC, a leading source of
information on the mobile computing and wireless data communications industry at
the 2006 Mobility Awards. These awards credit the best and finest mobile
computing and wireless data communications products and services that were announced
in 2005.
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Cable & Wireless wins Royal Bank of Scotland Technology Supplier
Award
03 May 2006
Categories are Customer, UK
Cable & Wireless was singled out to win the Technology Supplier of the Year
award at the Royal Bank of Scotland's Supplier Excellence Awards 2006 ceremony,
held on 6 April at Edinburgh Castle.
Designed to recognise outstanding levels of supplier performance, Cable & Wireless
received its award due to its strong performance in the six assessment areas of:
quality, delivery and service; innovation and service development; cost; management
strategy and finance; process management and corporate responsibility.
A partner of the Royal Bank of Scotland since 2000, Cable & Wireless provides
the bank with a variety of voice and data services including managed services, contact
centres, global connectivity and protection against distributed denial of service
(DDOS) security attacks.
Gordon Cameron, business manager for financial services at Cable & Wireless,
commented: "'We are delighted to receive this award as it recognises our commitment
to and passion for service excellence. To achieve this award, my team has proved
we really understand the Royal Bank of Scotland's business, its competitive pressures
and delivered results. There is no greater reward than a happy customer and I'd
like to thank my team for its energy and valuable support."
Frank McGrath, Head of IT Operations at the Royal Bank of Scotland, said: "'We
appreciate the difference our top performing suppliers make to our business and
customers. Cable & Wireless understands our business and consistently delivers
superior performance."'
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http://www.liveperson.com/awards/
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More than 5,000 customers use LivePerson’s award-winning live chat software
to increase sales, improve customer satisfaction and lower service costs.
Here’s just a sampling of the recent awards, accolades and recognition we’ve
received from industry-leading organizations.
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007 ASPnews Top 25
For the fourth consecutive year, ASPnews named LivePerson one of the world’s
top 25 Application Service Providers (ASPs). Updated quarterly, this list has included
LivePerson since April 2003.
Read More
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Small Business Computing Excellence in Technology Award 2007
Earning 43% of the votes, LivePerson Pro received the runner-up spot for the Small
Business Computing Excellence in Technology Award 2007 in the E-Commerce: Customer
Service category.
Read More
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LiveChatDir’s Editor's Choice Award 2007
LiveChatDir awarded LivePerson its exclusive Editor's Choice Award 2007 for best
in class live support solutions. According to the review, “When it comes to
software for customer support and online sales, we found that LivePerson’s
integrated apps (chat, email, click-to-talk, and knowledgebase), useful features
and helpful tech support were well worth its modest monthly fee.”
Read More
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Customer Inter@ction Solutions® Magazine’s 2006 Product of the Year
Award
Timpani Voice™ received a 2006 Product of the Year Award from Customer Inter@ction
Solutions® magazine. Each year, Customer Inter@ction Solutions magazine acknowledges
companies that have demonstrated excellence in technological advancement and application
refinements with this honor.
Read More
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2007 SIIA CODiE Awards Finalist
Timpani Voice was named a finalist in the Software & Information Industry Association’s
(SIAA) 22nd Annual Codie Awards, a peer-to-peer recognition awards program that
showcases the industry’s finest products and services. LivePerson’s
click-to-talk voice product achieved recognition in the “Best Communication
Solution” category.
about the awards
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2006 Deloitte Technology Fast 50
LivePerson earned a spot in the prestigious Deloitte Technology Fast 50 for the
New York Region. Based on the percentage of revenue growth over five years from
2001–2005, the program ranks the 50 fastest growing technology, media, telecommunications,
and life sciences companies in the area by Deloitte & Touche USA LLP. This is
the fourth consecutive year that LivePerson has ranked in the Technology Fast 50.
About Live person
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Customer Interaction Solutions® Magazine's "CRM Excellence" Award
for 2006
Technology Marketing Corporation (TMC®)'s Customer Interaction Solutions®
magazine named LivePerson’s Timpani Sales and Marketing product as a recipient
of a CRM Excellence Award for 2006 for the second year in a row.
Read More
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Customer Inter@ction Solutions® Magazine’s “Product of the Year”
Award for 2005
LivePerson’s Timpani Sales & Marketing received a 2005 Product of the
Year Award from Technology Marketing Corporation’s (TMC®) Customer Inter@ction
Solutions® magazine.
Read More
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Customer Interaction Solutions® Magazine’s “CRM Excellence”
Award for 2005
Technology Marketing Corporation’s (TMC®) Customer Inter@ction Solutions
magazine recognized Timpani Sales & Marketing as a recipient of a CRM Excellence
Award for 2005.
Read More
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Customer Inter@ction Solutions® Magazine’s “Product of the Year”
Award for 2004
LivePerson was honored for outstanding innovation by Technology Marketing Corporation’s
(TMC®) Customer Inter@ction Solutions® magazine. The publication named Timpani
Contact Centre as a recipient of a 2004 Product of the Year Award.
Read More
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Swyx, established in 1999, has offices across Europe, with headquarters in Dortmund, Germany. Today Swyx, now recognised as a market leader for IP telephony in
major European countries, has enabled over 4500 businesses take advantage of
the benefits of IP telephony. Renowned for its product innovation and superior
business understanding, Swyx has been continually recognised through awards, journalist
and analyst comments and reviews, product tests and customer testimonials.
The Swyx system, a software-based IP telephony solution that works like any other
software application through your existing data network, has the potential to build
into a powerful business tool. Because the system is Microsoft® Windows®
based, it integrates seamlessly with your existing IT infrastructure, including
individual business applications such as security systems, Office applications,
Finance and CRM systems, giving you one communication system that will move and
grow with your business no matter how many people, sites or locations you expand
into.
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03.05.2005
German Tech Tour: Swyx is No.1
In the German Tech Tour venture capitalists analyse and rate 200 German enterprises
every year. In 2005 Swyx is among the 27 companies which are predicted a chance
to take world market leadership - heading the table in the category "telecommunications
& infrastructure".
Read More
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Gamma Telecom has 3 core ideals that differentiate the company from other telecoms providers.
- They focus on developing communications solutions for SME's to be sold only through the channel
- They develop their products to be simple, easy to use and good value, enabling our channel partners to grow their business
- They invest heavily in quality, web based services, automation, and service differentiation
For more information, please visit
www.gammatelecom.com.
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Gamma Awards
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Gamma is celebrating success in achieving CarbonNeutral® company certification .Net zero carbon footprint across all of Gamma's services gives channel partners extra edge, Gamma Telecom, the next generation full network operator and one of the UK's largest providers of telecoms services and related applications, has been awarded CarbonNeutral® company certification by reducing its carbon footprint to net zero.
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2010 — Comms. Business Awards winner 2010 – Network Operator of the year (Reader Vote) was awarded to Gamma.
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2010 — Comms National Awards 2010 Winner was awarded to Gamma.
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Fuelled by our early commitment to VPLS, we have been achieving astonishing year-on-year growth since our inception in 2002. This has been validated by the fact that we achieved Sunday Times Tech Track 100 status in 2007, 2008, 2009 and 2010, as one of the 100 fastest growing technology companies in the UK. We have also been recognised for our achievements in areas such as service deployment, business innovation and working practices.
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The agent is effectively guided through the communication process with the customer,
ensuring that all relevant information is collected in a controlled sequence and
saved in the correct format at the right location.
Reports can be quickly delivered in a variety of formats, including automatic generation
of letters, faxes, emails and SMS messages. CSV files can be produced for importing
into other database systems. All reports can be scheduled to run at set times and
delivered automatically.
This powerful scripting system enables non-technical staff to quickly and easily
create full multimedia call flows for use by the company’s customer facing
agents.
Colour, sound, pictures, video, hyperlinks and web content can be easily incorporated.
CallScripter’s built-in product ordering module allows for the creation of
complex shopping systems There are over 100 point-and-click controls and ready-made
templates, which allow you to build and amend the most complex campaigns in a matter
of minutes.
A series of database connection tools enable CallScripter to interact with legacy
systems. CallScripter can connect to your telephone switch via CTI enabling agents
to dial and transfer calls from screen. Incoming telephone calls can automatically
launch the relevant campaign. CallScripter is a true thin client application: there
is no client software to install on your agents’ PCs. This gives instant scalability
with no limits to the number of agents using the product.
CallScripter 4.0 includes many new features, including CRM functionality, a new
flexible reporting system, graphical script designer, workflow escalation, call
recording capability, an enhanced diary booking system and a new billing module.
CallScripter 4.0 is a faster, more secure, reliable and scalable application.
The Executer is the software the agent sees on the screen.
For inbound campaigns screen popping can be used to present the relevant script
to the agent, whilst telemarketing campaigns can automatically dial out from screen.
The application incorporates a virtual wallboard featuring individual call statistics,
daily news and enabling supervisors to send messages to individuals or groups of
agents. CallScripter will integrate with Postcode software and, being browser-based,
will allow the full functionality of the Internet on your agents’ screen.
Key features:
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Supports inbound and outbound calls, email, SMS and data entry
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Served in a browser. Caters for colour, logos, illustrations, multimedia
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Allows product ordering via an in-built shopping basket
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Screen popping
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Virtual wallboard featuring call statistics and agent messages
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Postcode locator can be included or CallScripter can integrate with your existing
software
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Mid-call transfer of script information between agents
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Contact details and FAQ available at all times from script
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Spell checker
The Script Editor comes with a toolbox containing over 100 controls and templates
as standard.
The software uses familiar drag and drop actions allowing pages to be moved and
connected using the mouse.
This functionality enables the fast implementation of new campaigns whilst also
offering the capability to build the most complex of scripts.
There are no limits to the number of pages or controls that can be used within a
script.
Product lists can be imported into the shopping basket feature and direct connections
to external databases are available. The Script Editor also links incoming calls
to specific scripts enabling them to pop on the agents screen.
Key features:
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Scripts can be created for inbound, outbound, e-mail, SMS and data capture campaigns.
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Simple non-technical interface
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Controls allow complex tasks to be carried out without programming knowledge
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Adds new campaigns quickly and efficiently
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Make rapid changes to existing campaigns
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Visual Script Builder allows scripts to be created as flow diagrams with colour
coded links
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Version control allows for campaign development without affecting the live environment
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Copy and transfer script functions allow the duplication of a script for use across
multiple campaigns
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Audit function
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DDI management to automatically launch scripts via CTI
CallScripter has 3 expansion modules that can be supplied on demand to further enhance
the functionality offered.
The Web Access section of the software allows raw live data to be seen in real-time.
Customers who have scripts running in the Call Centre can log in over the Internet
from any location at any time to see data that has been collected within the script
and download and produce their own reports from this information.
To set up remote access, the customer must be given an NT Account, be added to the
User Admin section of CallScripter, and put in the Web Access group on the server.
We recommend that people log in using a secure server certificate, which encrypts
the data between the browser and the server.
The standard reports included with the module are:
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Call Report Daily
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Call Report Weekly
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Call Report Monthly
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Orders - Daily
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Orders - Weekly
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Orders - Monthly
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Download CSVs
New reports can easily be create using ASP and dropped into the relevant folder
within the CallScripter Directory. These reports can either be developed by your
own technical people or referred back to the CallScripter technical team who will
quote for the work involved.
Read More
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OPAL
telecommunications