FAQs  -  About Us  -  News Centre  -  Contact Us  -  Customer Login  
 
    you are here:  home > about us > our company > service level agreements
 OUR PEOPLE
 OUR AWARDS
 OUR QUALITY
 OUR GROWTH
 OUR IT
 TESTIMONIALS
ISO 9001:2000

Data Protection Registered

Core Data & Direct Response Service Level Agreements
- All Days & hours quoted as working days & hours
  • New standard accounts: contract-programming-testing-go live: 6 days

  • Basic moves and changes to scripts: 16 hours

  • Contact centre is open and working for you 24x7x365

  • Additional standard accounts 6 days

  • 80% of inbound calls to be picked up within 5 rings

  • Customer to receive a proactive account management call once a month

  • Customers will have a dedicated account manager and access to the support team behind them

  • Customers will receive a quarterly review and complete account consolidation

  • Faults can be reported 24x7x365

  • Fault tickets to be provided and resolved within 24 hours

  • Escalation procedure to the MD of Direct Response

  • Bills to be provided monthly

Click to Call Us

Click to Email Us

Click to Quote

subscribe News
legals          news centre         faqs         clients         business partnerships         brochures         site map
Direct Response Ltd reg no: 3859216 3 Angel Walk, Hammersmith, London W6 9HX Private Limited Liability Company (GB) Registered in England & Wales Site Design : www.rivertek-media.com