Direct Response : Specialist Services Newspress-category.aspx?cat=438034242This is the Direct Response : Specialist Services News feedCold spell sees increased activity for call centresSamaritans based in call centres in Bournemouth and Southampton have seen an increase in activity following the excessively heavy snowfall in Swindon.Cold-spell-sees-increased-activity-for-call-centres-438034242-19544158.aspxThu, 07 Jan 2010 09:48:58 GMTCall centres have 'important role' in future of banksBanks are predicted to shift their customer service operations away from high street branches and towards call centres in the face of increased competition.Call-centres-have-important-role-in-future-of-banks-438034242-19544157.aspxThu, 07 Jan 2010 09:48:44 GMTFirms to benefit from virtualisationBusinesses are set to benefit from virtualisation this year, an expert has claimed.Firms-to-benefit-from-virtualisation-438034242-19539048.aspxTue, 05 Jan 2010 09:02:20 GMTGovernment criticised over broadband plansThe implementation of superfast broadband technology is not being taken seriously by the government.Government-criticised-over-broadband-plans-438034242-19536564.aspxMon, 04 Jan 2010 08:55:47 GMTCloud set for 2010 boostThis year will see an increasing number of firms move to cloud computing, an expert has suggested.Cloud-set-for-2010-boost-438034242-19536562.aspxMon, 04 Jan 2010 08:55:22 GMTO2 scoops customer service awardBroadband provider O2 has picked up a leading industry award for its customer service.O2-scoops-customer-service-award-438034242-19533188.aspxWed, 30 Dec 2009 09:27:19 GMTFirms benefit from move to the cloudBusinesses could boost their economy of scale by using cloud computing services, it has been claimed.Firms-benefit-from-move-to-the-cloud-438034242-19531335.aspxTue, 29 Dec 2009 09:19:11 GMTRecession affects inbounding contact routingThe economic downturn has affected the inbound contact routing systems market.Recession-affects-inbounding-contact-routing-438034242-19529581.aspxThu, 24 Dec 2009 09:10:50 GMTCRM can help sales call centresSales call centres could benefit from putting customer relationship management (CRM) in place, according to an expert.CRM-can-help-sales-call-centres-438034242-19502541.aspxWed, 09 Dec 2009 09:05:03 GMTCall centre staff 'key to customer engagement'People working in contact centres are essential for keeping customers engaged, a retailer has said.Call-centre-staff-key-to-customer-engagement-438034242-19487562.aspxTue, 01 Dec 2009 09:03:09 GMTFinancial companies seek new call centre technologyFinancial firms are considering their technological options in light of a recent government announcement on silent calls.Financial-companies-seek-new-call-centre-technology-438034242-19475032.aspxTue, 24 Nov 2009 08:57:28 GMTUC moving 'to the cloud'Unified communications (UC) is migrating "to the cloud", a new report has suggested.UC-moving-to-the-cloud-438034242-19472429.aspxMon, 23 Nov 2009 09:05:28 GMTFirms 'wasting millions' on mobile costsSpending on mobile technology within organisations is being conducted in an "ad hoc" way and is wasting business resources, an expert has said.Firms-wasting-millions-on-mobile-costs-438034242-19463015.aspxTue, 17 Nov 2009 09:00:25 GMTUS market gives hope for UK hosted servicesThe UK call centre sector has been given hope by news that the US market continues to grow despite the recession.US-market-gives-hope-for-UK-hosted-services-438034242-19451097.aspxTue, 10 Nov 2009 09:03:21 GMTCall centres could turn to home workersCall centres could benefit by turning to home-based operators, it has been suggested.Call-centres-could-turn-to-home-workers-438034242-19444121.aspxThu, 05 Nov 2009 08:49:31 GMT