Direct Response : Fixed Seat Newspress-category.aspx?cat=438034241This is the Direct Response : Fixed Seat News feedWestern Islands to get 'virtual call centre' A 'virtual call centre' is to be set up across Scotland's Western Isles so as to improve customer service levels for telecoms customers.Western-Islands-to-get-virtual-call-centre--438034241-19546505.aspxFri, 08 Jan 2010 09:08:51 GMTNew call centre for fire service coming to ShropshireShropshire is to welcome a new call centre for its fire service within two years, it has emerged.New-call-centre-for-fire-service-coming-to-Shropshire-438034241-19535746.aspxThu, 31 Dec 2009 14:35:40 GMT