press-category.aspx?cat=438034239This is the Direct Response : Help Desk & Support News feedMany consumers prefer speaking to an actual call centre agent rather than using automated systems, it has been suggested.Customers-prefer-speaking-to-call-centre-agents-438034239-19548898.aspxMon, 11 Jan 2010 09:06:43 GMTA call centre in Burton that answers calls to the police is to close next month.Police-call-centre-closes-in-Burton-438034239-19541596.aspxWed, 06 Jan 2010 09:28:24 GMTCustomer care jobs are set to be protected after a call centre was sold.Call-centre-jobs-saved-438034239-19517340.aspxThu, 17 Dec 2009 08:49:54 GMTPlacing greater focus on quality interactions can aid customer service, it has been claimed.Unified-desktop-recommended-for-call-centres-438034239-19500016.aspxTue, 08 Dec 2009 09:04:17 GMTUK contact centre bosses will be hoping to follow the predicted growth for their US counterparts in 2010.Report-predicts-contact-centre-recovery-438034239-19497439.aspxMon, 07 Dec 2009 08:59:03 GMTConsumers prefer to speak to call centre workers a Queen's English accent, according to a new study.Queens-English-accent-preferred-for-call-centre-staff-438034239-19480168.aspxThu, 26 Nov 2009 08:54:34 GMTThe use of online telecoms services in one UK city could be boosted thanks to a new free internet scheme.Swindon-set-for-free-W-Fi-438034239-19472428.aspxMon, 23 Nov 2009 09:05:04 GMTCompanies that adopt remote working can thrive.Remote-working-can-help-businesses-438034239-19470044.aspxFri, 20 Nov 2009 09:24:45 GMTAn online security expert has said that it is generally not a good idea to permit staff to use social networks while they are at work.Social-network-use-at-work-discouraged--438034239-19465437.aspxWed, 18 Nov 2009 08:50:45 GMTA £747,000 funding scheme is to be used to create a new Citizens Advice helpline.Citizens-Advice-helpline-announced-438034239-19458374.aspxFri, 13 Nov 2009 09:11:33 GMTAn insurance company has announced a new call centre recruitment scheme.Swinton-looking-for-new-call-centre-operators-438034239-19456013.aspxThu, 12 Nov 2009 08:49:34 GMTBosses can boost their workers' productivity by introducing flexible measures.Flexible-working-can-improve-productivity-438034239-19453507.aspxWed, 11 Nov 2009 09:00:21 GMTOnly one in 12 consumers feel valued by companies, according to a new study.Customers-not-feeling-valued-438034239-19448701.aspxMon, 09 Nov 2009 09:04:16 GMTCustomer service is key for bank customers, a new study has shown.Customer-care-key-for-banks-438034239-19441796.aspxWed, 04 Nov 2009 08:57:46 GMTThames Water could outsource its call centre, according to reports.Thames-Water-to-outsource-call-centre-438034239-19439479.aspxTue, 03 Nov 2009 08:39:04 GMTTesco has announced that it will open a new call centre.Tesco-to-launch-new-call-centre-438034239-19430956.aspxThu, 29 Oct 2009 08:00:00 GMT