press-category.aspx?cat=438034238This is the Direct Response : Sales & Ad Response News feedGoogle has been criticised for its customer care.Google-under-fire-over-customer-care-438034238-19551568.aspxTue, 12 Jan 2010 09:07:37 GMTCall centres can continue operating during spells of poor weather if they move to the cloud.Cloud-can-help-call-centres-in-poor-weather-438034238-19548896.aspxMon, 11 Jan 2010 09:06:17 GMTBusinesses could use VoIP to cut their telecoms outlay, it has been claimed.VoIP-can-cut-business-telecoms-costs-438034238-19524740.aspxTue, 22 Dec 2009 09:02:50 GMTA new study has found that US contact centres spend billions of dollars each year confirming the identity of their callers.Contact-centres-spent-$12.4bn-on-verification-438034238-19519797.aspxFri, 18 Dec 2009 08:46:17 GMTCall centre customers are most frustrated by overseas agents when ringing a consumer care helpline, a new study has found.Callers-frustrated-by-foreign-operators-438034238-19514871.aspxWed, 16 Dec 2009 08:56:58 GMTCall centre jobs are set to be lost after a consumer care complex announced that it is to close.Complex-to-shed-300-call-centre-jobs-438034238-19514870.aspxWed, 16 Dec 2009 08:56:30 GMTMore than one in five Britons are ashamed of the way they talk to call centre operators, a new study has found.Brits-ashamed-of-call-centre-conversations-438034238-19507504.aspxFri, 11 Dec 2009 08:48:54 GMTCall centre jobs have been saved thanks to a consumer care facility switch.150-call-centre-jobs-saved-438034238-19507503.aspxFri, 11 Dec 2009 08:48:25 GMTThe AA is set to put a new consumer care system in place.AA-unveils-call-centre-plan-438034238-19500014.aspxTue, 08 Dec 2009 09:03:35 GMTUnderstanding the importance of customer retention is a key part of operating a call centre.Customer-retention-vital-for-call-centres-438034238-19495036.aspxFri, 04 Dec 2009 08:57:30 GMTConsumers are most frustrated by call centre agents that stick to a script and communicate poorly, a new study has found.Customers-frustrated-by-poor-communication-438034238-19492485.aspxThu, 03 Dec 2009 08:55:48 GMTJohn Lewis has announced plans to open a new call centre next year.John-Lewis-creates-call-centre-jobs-438034238-19489864.aspxWed, 02 Dec 2009 08:54:22 GMTMatching consumer care resources with expected levels of demand is among the ways in which call centres can ensure strong performance next year.Call-centres-must-take-pro-service-approach-438034238-19482440.aspxFri, 27 Nov 2009 09:03:48 GMTMore than half of Brits have switched the company they are making a purchase with because of poor consumer care.Customers-switching-due-to-poor-customer-service-438034238-19477594.aspxWed, 25 Nov 2009 08:56:29 GMTSome major UK companies have put remote call centre networks in place.UK-firms-deploy-virtual-call-centres-438034238-19477591.aspxWed, 25 Nov 2009 08:55:19 GMTCall centres around the UK are set to spring into action tonight for Children in Need.Call-centres-ready-for-Children-in-Need-438034238-19470045.aspxFri, 20 Nov 2009 09:25:21 GMTBusinesses are missing out on billions of dollars every year due to poor customer service.Poor-service-hitting-businesses-in-the-pocket-438034238-19467699.aspxThu, 19 Nov 2009 08:45:28 GMTA call centre is recruiting 150 agents less than a month after taking on new staff.Call-centre-to-recruit-150-agents-438034238-19456011.aspxThu, 12 Nov 2009 08:49:04 GMTA major call centre event is kicking off this weekend.Talking-Tayside-on-the-way-438034238-19451096.aspxTue, 10 Nov 2009 09:02:54 GMTCall centres are divided about future employment prospects in the sector.Call-centre-split-about-employment-438034238-19446460.aspxFri, 06 Nov 2009 08:46:11 GMTStrategic thinking is required to improve the performance of call centres, according to a new study.Call-centres-need-strategic-thinking-438034238-19446459.aspxFri, 06 Nov 2009 08:45:08 GMTKwik Fit Insurance is taking on new call centre agents for its Lanarkshire base.Kwik-Fit-recruits-call-centre-operators-438034238-19427783.aspxTue, 27 Oct 2009 08:48:46 GMT