press-category.aspx?cat=438011291This is the Direct Response : Internal News News feedDirect Response is performing exceptionally in the field of staff development, a recent Investors in People (IIP) audit found.Direct-Response-excels-at-staff-development-audit-finds-438011291-18319446.aspxTue, 16 Oct 2007 17:00:24 GMTNewer communication technologies such as text messaging and emails are forcing call centres to adapt to new consumer demands, according to a leading provider of call centres in the UK.E-contact-the-future-for-call-centres-438011291-18288879.aspxFri, 21 Sep 2007 11:03:19 GMT"Call centre culture" is changing to engage with the wants and needs of consumers, replacing automation with a human voice interested in callers' problems and able to deal with their queries effectively, say providers of outsourced call centres, Direct Reponse.Direct-Response-Revolution-in-call-centre-culture-438011291-18288877.aspxFri, 21 Sep 2007 11:02:47 GMTThe challenging climate facing outbound call centres in the UK has received yet another blow.Voice-Broadcasting-438011291-dr1.aspxTue, 23 Jan 2007 12:35:00 GMTDirect Response recently joined the Payroll Giving Scheme.Payroll-Giving-438011291-dr2.aspxTue, 16 Jan 2007 15:55:00 GMTWe’ve recently decided to dedicate ourselves to one organisation – Phoenix Futures.Charity-Updates-438011291-dr6.aspxMon, 18 Dec 2006 16:05:00 GMTDirect Response were 2004 and 2005 Runners up in the Unisys Management Today customer service excellence awards.New-Survey-Figures--438011291-dr7.aspxMon, 18 Dec 2006 16:05:00 GMTEarly 2007:Ofcom-Changes-438011291-dr8.aspxMon, 18 Dec 2006 16:05:00 GMTEach staff member has one day a year given to them by Direct Response, dedicated to help make a difference.Make-a-difference-day-438011291-dr3.aspxMon, 18 Dec 2006 16:00:00 GMTDirect Response is above all the entrants’ average scores in all service excellence categories.What-do-Customers-and-the-External-Auditors-Say-438011291-dr4.aspxMon, 18 Dec 2006 16:00:00 GMT1.Top-Tips-for-Outsourcing-your-Call-Centre-438011291-dr5.aspxMon, 18 Dec 2006 16:00:00 GMTDirect Response is proud to announce the launch of our mobile phone and mobile data products.Launch-of-Mobile-Phones-438011291-dr9.aspxThu, 14 Dec 2006 16:10:00 GMTOn Thursday 23rd March Direct Response Ltd (DRL) took its unique Customer Service ethos to the Institute of Quality Assurance (IQA) forum.Direct-Response-Speaks-at-Institute-of-Quality-Assurance-438011291-dr10.aspxWed, 05 Apr 2006 16:10:00 GMTA piece appeared in March's issue listing companies that work with charities.Formation-Not-Available-(Third-Sector-Magazine-March-2006)-438011291-dr11.aspxFri, 10 Mar 2006 16:10:00 GMTEnsuring reliability and performance is crucial to most IT services but how can you guarantee it 24/7?Outsourcing-Your-Call-Centre-438011291-dr12.aspxThu, 01 Dec 2005 16:15:00 GMTCustomer Management Magazine’s November issue featured a piece by Direct Response’s Ian Mitchell on the two-way benefits of a strong outsourcing partnership.Outsourcing-–-the-Case-for-a-Little-Love-and-Understanding-438011291-dr13.aspxTue, 01 Nov 2005 16:15:00 GMTCall Centre Focus held the back page for Direct Response’s Chris Robinson and Ian Mitchell in October.Determined-Response-438011291-dr14.aspxSat, 01 Oct 2005 16:15:00 GMTIs South Africa a real option for outsourcing?OPINION-South-Africa-–-the-new-outsourcing-hit-438011291-dr15.aspxFri, 29 Jul 2005 16:15:00 GMTContactCentreLink.Direct-Response-World’s-First-Company-to-Complete-ISO9001-Accreditation-Online-(Contactcentrelink.com)-438011291-dr16.aspxFri, 06 May 2005 16:15:00 GMTThe importance of ensuring quality service for your customers is vital but how can you prove you actually mean it and it’s not just marketing hype?The-New-Standard-in-High-Standards-438011291-dr17.aspxSun, 01 May 2005 16:20:00 GMTA piece appeared about Direct Response Limited becoming the first company in the world to achieve a new industry approved online ISO 9001 quality accreditation.Contact-Center-Specialist-First-To-Achieve-ISO-Accreditation-Online-(Contactcenterworld.com-29th-Apr)-438011291-dr18.aspxFri, 29 Apr 2005 16:20:00 GMTApril’s Real Business magazine argues that outsourcing call centres can be "another cinch – the savings are tremendous".Just-Do-It-...-Go-Virtual-(Real-Business-April-2005)-438011291-dr19.aspxWed, 13 Apr 2005 16:20:00 GMTToday we have launched the latest version of our website, with loads of extra information on our call centre and networks’ services.Direct-Response-Launches-Expanded-Site-438011291-dr20.aspxMon, 04 Apr 2005 16:20:00 GMTAdded Successfully, Article ID:Direct-Response-Launches-Expanded-Site-438011291-dr21.aspxMon, 04 Apr 2005 16:20:00 GMTGeoff Nairn’s thought-leadership piece on mobile working explored the potential to utilise human resources based outside of conventional call centre environments.Customer-Care-From-the-Hotlines-at-Home-(Financial-Times-23-February-2005)-438011291-dr24.aspxWed, 23 Mar 2005 16:20:00 GMTNever one to mince words, Direct Response service excellence director James Munro got his teeth into reviewing this recent Accenture and Montgomery Research publication for Call Centre Focus Magazine.Defying-the-Limits-James-Munro-on-High-Performance-CRM-(CCF-March-2005)-438011291-dr22.aspxTue, 15 Mar 2005 16:20:00 GMTComputing’s Linda Moore argues that CRM is not just a collection of technologies or even a single technology – it’s a way of doing business that’s being adopted and exploited for maximum effect by companies of all shapes and sizes.Resurgent-CRM-Now-Offers-Something-for-Everyone-(Computing-24-February-2005)-438011291-dr23.aspxThu, 24 Feb 2005 16:20:00 GMT"Putting in place call recording .Outsourcing-the-Telephone-and-Email-Audit-Trail-(General-Insurance-New-Year-2005)-438011291-dr25.aspxSun, 02 Jan 2005 16:25:00 GMTInsightExec’s highly-respected Customer Management Community featured Direct Response customer Sortex in December.Customer-Management-in-action-Sortex-and-the-human-touch-(InsightExec-15-December-2004)-438011291-dr26.aspxWed, 15 Dec 2004 16:25:00 GMTThe Times’ Chris Partridge explored the implications of Direct Response’s Manchester disaster recovery poll in a major feature in the paper on business continuity.We-Never-Close;-Whatever-The-Crisis-The-Show-Must-Go-On-(The-Times-4-November-2004)-438011291-dr27.aspxThu, 04 Nov 2004 16:25:00 GMT"Why struggle to cope with something you don’t understand and don’t have the in-house resources to tackle, when you can get an expert to do it all for you?Voice-Recording-and-Mortgage-Regulation-(IFA-Review-October-2004)-438011291-dr28.aspxFri, 15 Oct 2004 16:25:00 GMTInternet World reported on our Manchester disaster recovery poll.What-Disaster-(Internet-World-July-August-2004)-438011291-dr29.aspxThu, 15 Jul 2004 16:25:00 GMT