press-category.aspx?cat=438011281This is the Direct Response : Telecommunications News feedDeregulation of the broadband market would improve the UK's infrastructure, it has been claimed.Expert-recommends-broadband-deregulation-438011281-19527208.aspxWed, 23 Dec 2009 09:06:42 GMTPumping money into broadband services is an investment in a country's infrastructure.Broadband-investment-boosts-infrastructure-438011281-19512402.aspxTue, 15 Dec 2009 09:07:49 GMTThe telecoms sector is to grow next year, according to an expert.Growth-year-ahead-for-telecoms-438011281-19509921.aspxMon, 14 Dec 2009 09:02:55 GMTThe growth of the unified communications (UC) sector is set to have a positive impact on the VoIP market, it has been claimed.UC-growth-positive-for-VoIP-438011281-19509916.aspxMon, 14 Dec 2009 09:01:36 GMTThe VoIP market enjoyed strong fourth quarter growth, a new study has shown.VoIP-market-boosted-by-strong-fourth-quarter-438011281-19504986.aspxThu, 10 Dec 2009 08:58:41 GMTBusinesses and consumers in Northern Ireland could soon benefit from improved access to online telecoms services.Northern-Ireland-set-for-broadband-boost-438011281-19497437.aspxMon, 07 Dec 2009 08:58:31 GMTThere are several issues holding back the UK's use of the latest technology, it has been claimed.Access-holding-back-Brits-technology-use-438011281-19495037.aspxFri, 04 Dec 2009 08:57:56 GMTThe government's Digital Britain report "lacks vision", an expert has claimed.Government-report-needs-higher-vision-438011281-19492484.aspxThu, 03 Dec 2009 08:55:13 GMTSeveral factors will decide how soon next-generation broadband is adopted in the UK.Consumers-and-government-to-drive-NGA-438011281-19484667.aspxMon, 30 Nov 2009 08:56:22 GMTBritain is falling short when it comes to broadband, an expert has claimed.Britain-far-short-of-broadband-nation-438011281-19482443.aspxFri, 27 Nov 2009 09:04:38 GMTBusinesses should use IT to make their organisation greener and not just focus on making technology itself more sustainable.Firms-urged-to-use-IT-for-sustainability-438011281-19460591.aspxMon, 16 Nov 2009 08:59:41 GMTConsumers and businesses could benefit from a legally required minimum broadband speed.Legal-broadband-requirement-would-benefit-consumers-438011281-19441797.aspxWed, 04 Nov 2009 08:58:36 GMTThere are more than 1.Telecoms-service-has-1.4m-subscribers-438011281-19439480.aspxTue, 03 Nov 2009 08:40:03 GMTThe proposed broadband tax may not deliver highspeed internet access to the whole of the UK, it has been claimed.Broadband-levy-may-not-aid-UK-wide-highspeed-access-438011281-19430013.aspxWed, 28 Oct 2009 08:43:48 GMTRural areas could suffer from slower broadband speeds if the development of this technology is left to the public sector, an expert has suggested.Rural-areas-could-suffer-slower-broadband-438011281-19425436.aspxMon, 26 Oct 2009 08:59:05 GMTUsers of online telecoms services may be spared the proposed broadband levy if the Conservatives come to power, according to a source.Tories-would-scrap-land-line-broadband-levy-438011281-19418613.aspxWed, 21 Oct 2009 09:02:38 GMTThere are big variations in broadband provision across the UK, an expert has claimed.UK-broadband-provision-has-big-variations-438011281-19414118.aspxMon, 19 Oct 2009 08:47:59 GMTThe decision by telecoms giant BT to increase the number of homes and businesses it will serve with its high-speed broadband is a good thing for the UK, it has been suggested.BT-broadband-decision-undoubtedly-positive-for-UK-438011281-19409869.aspxThu, 15 Oct 2009 08:52:03 GMTBritons are not missing out when it comes to broadband, it has been claimed.Consumers-not-missing-out-on-broadband-438011281-19394137.aspxTue, 06 Oct 2009 08:57:06 GMTThe use of mobile VoIP can allow businesses to employ a flexible workforce, it has been suggested.Mobile-VoIP-can-allow-firms-to-have-flexible-workers-438011281-19391920.aspxMon, 05 Oct 2009 09:07:42 GMTTelecoms companies and internet service providers have spoken out against the government's latest plans for the sector.Telecoms-firms-speak-out-against-internet-plans-438011281-19387521.aspxThu, 01 Oct 2009 08:47:36 GMTOne in five homes around the world will have a fixed broadband connection by the end of the year, a new study has suggested.422-million-homes-with-broadband-in-2009-438011281-19385047.aspxWed, 30 Sep 2009 08:54:20 GMTThe use of mobile VoIP could allow firms to improve their customer service, it has been claimed.Mobile-VoIP-can-support-customer-service-438011281-19369490.aspxMon, 21 Sep 2009 08:57:14 GMTAn internet service provider (ISP) has been honoured for its performance.Eclipse-recognised-for-service-levels-438011281-19367297.aspxFri, 18 Sep 2009 09:09:12 GMTThe trialling of new technology, which could see rural areas of the UK gain broadband access, is underway.Telecoms-giant-trials-broadband-technology-438011281-19362927.aspxWed, 16 Sep 2009 09:12:28 GMTThe mobile VoIP market is increasing in size and value, it has been suggested.Mobile-VoIP-market-set-to-grow-438011281-19362926.aspxWed, 16 Sep 2009 09:11:56 GMTBroadband is becoming more and more important to businesses, partly due to online telecoms services, it has been claimed.Telecoms-Broadband-becoming-more-important-438011281-19333561.aspxThu, 27 Aug 2009 08:59:01 GMTBroadband is growing at a healthier rate than expected, the latest figures have suggested.Telecoms-Broadband-growing-quicker-than-expected-438011281-19325961.aspxMon, 24 Aug 2009 09:02:22 GMTThere is new doubt over when a tax on landline telecoms services will be implemented in the UK.Telecoms-Timms-unsure-over-landline-tax-timing-438011281-19314692.aspxMon, 17 Aug 2009 09:03:29 GMTTelecoms services are likely to move over to VoIP in the long run, an expert asserts.Telecoms-Telecoms-services-likely-to-move-to-VoIP-438011281-19314686.aspxMon, 17 Aug 2009 09:02:33 GMTBrits place so much emphasis on the ability to communicate that they would rather give up a holiday than the internet and mobile telecoms services, it has been suggested.Telecoms-Brits-would-rather-give-up-holiday-than-broadband-438011281-19312593.aspxFri, 14 Aug 2009 08:57:18 GMTUK consumers will become more interested in VoIP as more telecoms operators offer it as a primary service, an expert has claimed.Telecoms-UK-will-become-more-interested-in-VoIP-438011281-19310391.aspxThu, 13 Aug 2009 08:56:37 GMTA motoring group has implemented new telecoms equipment in a bid to boost its customer service.Telecoms-Motoring-firm-adds-VoIP-system-438011281-19308208.aspxWed, 12 Aug 2009 08:57:10 GMTThe great and the good of the telecommunications world are set to descend on London next month for a major meet.Telecoms-Telecoms-09-on-the-way-438011281-19305939.aspxTue, 11 Aug 2009 08:45:45 GMTThe growth of VoIP has resulted in security firms looking for ways to protect users of this telecoms service, it has been claimed.Telecoms-VoIP-growth-hardens-security-solutions-438011281-19299323.aspxThu, 06 Aug 2009 08:50:55 GMTA new study has shown that the average broadband speed has fallen.Telecoms-Average-broadband-speed-drops-438011281-19297050.aspxWed, 05 Aug 2009 08:57:40 GMTNew technology is challenging the traditional options presented by the communications industry, it has been suggested.Telecoms-Technology-changing-communications-market-438011281-19294820.aspxTue, 04 Aug 2009 08:57:34 GMTA probe into the findings of the Digital Britain report should discover that its goal of implementing 2mbps broadband in the UK is not enough, it has been claimed.Telecoms-Digital-Britain-targets-not-ambitious-438011281-19290490.aspxFri, 31 Jul 2009 08:57:22 GMTThe government's Digital Britain report did not outline how the implementation of wireless broadband services will be put into place, it has been claimed.Telecoms-Broadband-report-falls-short-438011281-19281883.aspxMon, 27 Jul 2009 08:54:47 GMTMobile broadband systems could be an alternative for homes which cannot access land line services, it has been claimed.Telecoms-Mobile-broadband-could-be-an-alternative-to-land-line-438011281-19273803.aspxTue, 21 Jul 2009 08:56:47 GMTThe communications sector should keep its eye on the goal of delivering improved broadband speeds, it has been claimed.Telecoms-Communications-sector-should-keep-eye-on-broadband-goal-438011281-19271813.aspxMon, 20 Jul 2009 08:49:37 GMTProviding free internet access in public places could help more people get online, which could boost the use of telecoms services such as VoIP.Telecoms-Public-telecoms-service-could-boost-usage-438011281-19265634.aspxWed, 15 Jul 2009 09:34:53 GMTThe fact that a major telecoms group is taking the lead when it comes to superfast broadband is a good thing, it has been claimed.Telecoms-BTs-broadband-roll-is-a-good-thing-438011281-19263423.aspxTue, 14 Jul 2009 08:25:59 GMTNetwork managers must have confidence in the ability of their systems before deploying new telecoms utilities, it has been claimed.Telecoms-Network-managers-must-have-confidence-in-systems-438011281-19261231.aspxMon, 13 Jul 2009 08:58:50 GMTBusinesses considering cuts in their IT investment have been warned that they may be less competitive when the recession eases than firms which continued to spend.Telecoms-Cutting-spending-now-could-harm-firms-later-438011281-19224368.aspxThu, 18 Jun 2009 08:09:34 GMTAdopting voice over internet protocol (VoIP) solutions can give businesses an edge over their competitors, it has been revealed.Telecoms-VoIP-gives-businesses-an-edge-438011281-19224367.aspxThu, 18 Jun 2009 08:09:21 GMTBrits could be set to pay a tax on their telecoms bill to cover the cost of new broadband technology, it has been revealed.Telecoms-Telecoms-levy-proposed-438011281-19222229.aspxWed, 17 Jun 2009 09:17:07 GMTMaking broadband available to everyone in the UK is about choice, it has been claimed.Telecoms-Broadband-is-all-about-choice-438011281-19220124.aspxTue, 16 Jun 2009 09:28:26 GMTThere should be little disruption for firms when they implement new telecoms services, an expert has suggested.Telecoms-IP-Telephony-should-present-no-disruption-438011281-19211142.aspxWed, 10 Jun 2009 08:54:53 GMTMany Britons would not use the internet even if they were given a free computer and connection, meaning they will miss out on telecoms services such as VoIP.Telecoms-Brits-would-refuse-free-broadband-438011281-19211140.aspxWed, 10 Jun 2009 08:54:27 GMTA major telecoms firm is set to split its operations within the next year, it has been revealed.Telecoms-Telecoms-giant-announced-split-timeframe-438011281-19206641.aspxMon, 08 Jun 2009 08:54:40 GMTBroadband is becoming as important to some Britons as water and electricity, the latest research has suggested.Telecoms-Broadband-becoming-essential-438011281-19201830.aspxThu, 04 Jun 2009 09:01:33 GMTMore Britons could soon be set to access telecoms services through satellite broadband, an expert has claimed.Telecoms-Satellite-technology-will-drop-in-price-438011281-19197404.aspxTue, 02 Jun 2009 08:47:43 GMTFirms looking for a new disaster recovery service may be best off by "going virtual", it has been claimed.Telecoms-Disaster-planners-may-go-virtual-438011281-19197402.aspxTue, 02 Jun 2009 08:47:24 GMTMore than ten per cent of broadband accounts in Europe connect through high-speed packet access (HSPA) systems, the latest research has found.Telecoms-HSPA-accounts-rise-438011281-19194724.aspxMon, 01 Jun 2009 08:34:08 GMTAn increasing number of firms are implementing web 2.Telecoms-Firms-using-web-2.0-438011281-19187512.aspxWed, 27 May 2009 08:51:06 GMTThe government would be better off altering its next-generation communications strategy, it has been claimed.Telecoms-Govt-should-improve-current-communications-systems-438011281-19185122.aspxTue, 26 May 2009 08:58:33 GMTNorthern Rail has improved its customer service with the use of telecoms equipment, it has been revealed.Telecoms-Telecoms-firm-helps-Northern-Rail-438011281-19182624.aspxFri, 22 May 2009 08:51:02 GMTA major telecoms group has taken top spot in an internet customer satisfaction survey.Telecoms-Telecoms-group-honoured-438011281-19182622.aspxFri, 22 May 2009 08:50:33 GMTFinancial backing for plans which could improve UK VoIP performance has been announced.Telecoms-Backing-announced-for-broadband-plans-438011281-19175737.aspxTue, 19 May 2009 09:05:28 GMTEurope's main telecoms providers are not offering customers a "compelling range of sustainable solutions", according to the latest research.Telecoms-Providers-not-offering-sustainable-solutions-438011281-19175735.aspxTue, 19 May 2009 09:04:53 GMTAn increasing number of Brits are switching to mobile broadband, the latest research has suggested.Flexible-working-can-help-life-balance-438011281-19173409.aspxMon, 18 May 2009 09:01:30 GMTAn increasing number of Brits are turning to the internet when it comes to their telecoms, the latest research has suggested.Telecoms-Brits-turn-to-net-for-telecoms-438011281-19168550.aspxThu, 14 May 2009 08:55:21 GMTThe telecommunications regulator handed out tens of thousands of pounds worth of fines in 2008, the latest statistics show.Telecoms-Regulator-reveals-telecoms-fines-438011281-19168549.aspxThu, 14 May 2009 08:54:43 GMTThe latest telecoms technology could be affected by baby monitors, it is claimed.Telecoms-Baby-monitors-could-affect-online-telecoms-438011281-19166279.aspxWed, 13 May 2009 08:47:51 GMTBusinesses are being attracted by the benefits of the latest telecoms technology, it is claimed.Telecoms-Firms-taking-up-hosted-VoIP-438011281-19159182.aspxFri, 08 May 2009 09:10:39 GMTTelecoms users are able to get more from their phones due to increasing consumer curiosity, it has been claimed.Telecoms-Consumers-more-curious-over-handset-applications-438011281-19152202.aspxTue, 05 May 2009 09:02:20 GMTAn increasing number of businesses and residential consumers are keen to implement the latest telecoms technology, according to a new study.Telecoms-VoIP-demand-continues-to-grow-438011281-19152201.aspxTue, 05 May 2009 09:01:47 GMTConsumers may be hit in the pocket by reductions in regulation changes regarding broadband funding, it is claimed.Telecoms-Regulation-changes-cut-cost-consumers-438011281-19149714.aspxFri, 01 May 2009 09:03:20 GMTThe financial backing for a major communications advancement is "too little, too late", according to a group.Telecoms-Broadband-backing-too-late-438011281-19147148.aspxThu, 30 Apr 2009 08:52:27 GMTMany firms are addressing the economic downturn through advancements to their telecoms, the latest research has suggested.Telecoms-Firms-cut-costs-with-VoIP-438011281-19144733.aspxWed, 29 Apr 2009 09:01:52 GMTSome of the world's leading telecommunications firms are set to meet, it has been revealed.Telecoms-Leading-telecoms-firms-set-to-meet-438011281-19097110.aspxMon, 30 Mar 2009 08:42:34 GMTThe latest lines of telephone technology are not foolproof from scams, a leading group has claimed.Telecoms-Mobile-telecoms-not-foolproof-438011281-19094896.aspxFri, 27 Mar 2009 08:41:36 GMTHigh-definition (HD) VoIP may be the future of the telecommunications sector, an expert has suggested.Telecoms-HD-VoIP-is-the-new-era-438011281-19090564.aspxWed, 25 Mar 2009 09:00:59 GMTBT has revealed the first cities that will be linked up to superfast internet services.Telecoms-BT-reveals-29-broadband-exchanges-438011281-19088314.aspxTue, 24 Mar 2009 08:58:35 GMTSeveral major telecoms and technology groups have picked up awards for their consumer care performance.Telecoms-Telecoms-firm-honoured-for-its-customer-care-438011281-19083737.aspxFri, 20 Mar 2009 08:56:58 GMTNew research has shed light on consumer demand for the latest telecoms systems.Telecoms-Brits-want-unrestricted-access-438011281-19081501.aspxThu, 19 Mar 2009 08:59:52 GMTA major telecommunications firm has been recognised for its consumer care.Telecoms-BT-scoops-major-prize-438011281-19081500.aspxThu, 19 Mar 2009 08:59:28 GMTThe government's plans for superfast internet could face several challenges, the telecoms regulator has warned.Telecoms-Telecoms-body-gives-broadband-warning-438011281-19079275.aspxWed, 18 Mar 2009 09:46:14 GMTOfcom is set to crackdown on the mis-selling of landline telecoms services, it has been revealed.Telecoms-Ofcom-targets-telecoms-mis-selling-438011281-19079273.aspxWed, 18 Mar 2009 09:45:26 GMTThe BBC could have a role in improving the availability of telecoms services in the UK, it has been claimed.Telecoms-BBC-may-help-fund-broadband-service-438011281-19076904.aspxTue, 17 Mar 2009 09:02:14 GMTFirms can improve their performance by merging telecoms systems, the latest research has suggested.Telecoms-UC-can-boost-customer-service-438011281-19069930.aspxThu, 12 Mar 2009 08:59:50 GMTBusinesses may cut costs during the economic downturn by turning to new telecoms technology, it has been claimed.Telecoms-VoIP-can-cut-costs-438011281-19067592.aspxWed, 11 Mar 2009 08:59:36 GMTBusinesses must not forget about testing a disaster recovery service, according to a source.Telecoms-Disaster-recovery-testing-is-key-438011281-19065310.aspxTue, 10 Mar 2009 09:13:16 GMTThe Broadband Forum can play a key role in the implementation of new systems which could improve online telecoms performance, according to Ofcom.Telecoms-Body-can-play-a-key-role-in-new-technology-438011281-19062917.aspxMon, 09 Mar 2009 08:55:26 GMTTechnology which could lead to improved performance for online telecoms services has moved a step closer.Telecoms-Boost-for-online-telecoms-438011281-19058255.aspxThu, 05 Mar 2009 09:01:08 GMTA government is embracing the benefits of a major telecoms development, according to a source.Telecoms-Govt-uses-VoIP-438011281-19053510.aspxTue, 03 Mar 2009 08:21:39 GMTA major telecoms utility could be used to help businesses improve their customer service, it has been claimed.Telecoms-VoIP-can-be-used-for-self-service-438011281-19046122.aspxThu, 26 Feb 2009 08:59:37 GMTAn investigation into the tapping of Voice over Internet Protocol (VoIP) systems is set to be launched by the European Union (EU).Telecoms-VoIP-investigation-launched-438011281-19038673.aspxMon, 23 Feb 2009 08:53:18 GMTThe majority of UK businesses want to see high-performance telecoms technology implemented, the latest research has found.Telecoms-Businesses-want-high-performance-telecoms-438011281-19035791.aspxFri, 20 Feb 2009 08:59:00 GMTA telecoms group has produced the first solution to use the latest technology in an eco-efficient manner, it has been stated.Telecoms-Telecoms-group-produces-eco-aware-solution-438011281-19033831.aspxThu, 19 Feb 2009 08:59:42 GMTLeading members of the telecoms industry have met in Barcelona to assess the impact the economic downturn is having on the sector.Telecoms-Telecoms-safe-during-recession-438011281-19031280.aspxWed, 18 Feb 2009 08:55:16 GMTIt is difficult to tell who should pay for the implementation of high-speed broadband, it has been claimed.Telecoms-Difficult-to-tell-who-should-foot-broadband-bill-438011281-19028848.aspxTue, 17 Feb 2009 09:02:31 GMTSome areas of the telecoms industry are expected to defy the credit crunch by growing this year, it has been suggested.Telecoms-Telecoms-set-for-growth-438011281-19026447.aspxMon, 16 Feb 2009 09:08:54 GMTConsumer and business telecoms users could benefit from the use of Voice over Internet Protocol (VoIP) technology, according to a source.Telecoms-VoIP-offers-cheap-calls-438011281-19021580.aspxThu, 12 Feb 2009 09:07:14 GMTThe absence of a system which allows mobile telecoms users to switch networks in times of trouble is a major industry problem, it has been claimed.Telecoms-Network-issue-is-major-problem-438011281-19016829.aspxTue, 10 Feb 2009 08:29:00 GMTThe merging of business telecoms equipment into the mainstream is leading to increasing sales of smartphones, it has been claimed.Telecoms-Smartphone-sales-rising-438011281-19014555.aspxMon, 09 Feb 2009 08:43:09 GMTThe telecoms market could be set for a series of mergers and acquisitions due to rising competition levels, it has been claimed.Telecoms-Telecoms-market-set-for-mergers-438011281-19009774.aspxThu, 05 Feb 2009 09:06:46 GMTMobile broadband networks must improve if converged communications proposals are to be a success, it has been claimed.Mobile-coverage-must-increase-438011281-19004605.aspxTue, 03 Feb 2009 09:04:59 GMTBusiness telecoms users could soon be benefiting from cheaper calls thanks to a new piece of technology.VoIP-adapter-released-438011281-19002440.aspxMon, 02 Feb 2009 08:58:57 GMTThe role the public will play in the implementation of new internet technology has not yet been discussed, according to a source.Publics-broadband-role-not-yet-discussed-438011281-18992877.aspxTue, 27 Jan 2009 08:44:07 GMTThe convergence of telecoms and communications as part of a digital infrastructure will enable providers to supply a better service to consumers, it has been suggested.Communications-competition-is-needed-438011281-18988207.aspxFri, 23 Jan 2009 08:47:55 GMTHighspeed broadband and converged communications services must be available to everyone, it has been claimed.New-services-must-be-for-all-438011281-18985879.aspxThu, 22 Jan 2009 09:13:19 GMTRelevant rules and regulations are vital if sectors such as telecoms, broadcasting and technology are to be successfully merged.Guidelines-needed-in-convergence-plan-438011281-18983609.aspxWed, 21 Jan 2009 09:16:29 GMTThe top telecoms trends for 2009 are set to be predicted by a major organisation.Telecoms-trends-to-be-discussed-438011281-18983607.aspxWed, 21 Jan 2009 09:15:19 GMTAs a valued business, we are actively going to help you beat the credit crunch with our complementary 3 stage independent advice service worth over £500.Telecommunications-Complimentary-Consultancy-438011281-dr39.aspxTue, 20 Jan 2009 11:30:00 GMTDirect Response’s complimentary free consultancy service:Telecommunications-Complimentary-Consultancy-438011281-dr38.aspxTue, 20 Jan 2009 11:15:00 GMTWith budgets getting tighter and tighter and more and more demands with less and less resources available, it is vital that you have the most cost effective communication services that can deliver on all your needs.Future-of-Telecoms-has-arrived-why-act-now-438011281-dr37.aspxTue, 20 Jan 2009 10:45:00 GMTA row has broken out over a cable provider's telecommunications services.VoIP-row-breaks-out-438011281-18981276.aspxTue, 20 Jan 2009 08:39:47 GMTAmong the key reasons blocking companies from taking up unified communications technology is a lack of understanding about it, which could emphasise the need for outsourced voice over internet protocol (VoIP) telephony.Research-suggests-hosted-VoIP-could-be-solution-438011281-18980982.aspxTue, 20 Jan 2009 07:00:00 GMTA company has released a series of unbiased guides to help small businesses understand voice over internet protocol (VoIP) telephony.Guide-could-help-firms-select-hosted-VoIP-service-438011281-18978962.aspxMon, 19 Jan 2009 09:00:33 GMTThe use of wireless and wireline networks to provide a range of services is the latest telecoms industry trend, it has been claimed.Latest-telecoms-trend-predicted-438011281-18977605.aspxFri, 16 Jan 2009 14:15:36 GMTOfcom could have a role in helping to improve the level of consumer care offered by companies, it has been suggested.Ofcom-can-help-customer-care-438011281-18969281.aspxTue, 13 Jan 2009 07:37:43 GMTVoice over internet protocol (VoIP) technology could still have a big impact on the telecoms sector, it has been claimed.Experts-claims-it-is-premature-to-dismiss-VoIP-438011281-18966890.aspxMon, 12 Jan 2009 09:09:10 GMTMore firms intend to use managed services to support their voice over internet protocol (VoIP) and unified communications system, new research suggests.Increase-in-hosted-VoIP-predicted-438011281-18964374.aspxFri, 09 Jan 2009 08:38:32 GMTA major telecommunications link-up is set to join the US and Northern Ireland together, it has been revealed.Undersea-telecoms--link-up-revealed-438011281-18959478.aspxWed, 07 Jan 2009 08:46:08 GMTA major report into the telecoms and online communication industry has been released.Telecoms-report-released-438011281-18957045.aspxTue, 06 Jan 2009 08:46:39 GMTBusinesses could be missing out on flexible working opportunities by not embracing the latest telecoms equipment, it has been suggested.Firms-missing-out-438011281-18952574.aspxFri, 02 Jan 2009 09:02:43 GMTThe managing director of BT Business has highlighted the benefits of flexible working.BT-MD-Flexible-working-could-benefit-businesses-438011281-18951142.aspxWed, 31 Dec 2008 09:36:41 GMTThe telecommunications market has passed a major landmark, the latest industry figures show.Telecoms-reaches-landmark-438011281-18947810.aspxTue, 30 Dec 2008 08:00:00 GMTAn increasing number of companies are set to use virtualisation technology in 2009, it has been claimed.Virtualisation-set-to-grow-438011281-18947807.aspxMon, 29 Dec 2008 09:04:12 GMTTelecoms services are set to be among the top technology for small businesses in 2009, it has been claimed.VoIP-is-one-to-watch-438011281-18945868.aspxWed, 24 Dec 2008 08:52:42 GMTFirms must have a steady, solid network if they are to implement the latest telecoms utilities, it has been suggested.Solid-network-needed-for-VoIP-438011281-18945864.aspxWed, 24 Dec 2008 08:51:34 GMTThe telecommunications market has experienced a year full of turmoil and 2009 is set to be 12 months of "change and progression", it has been claimed.VoIP-grew-in-2008-438011281-18943315.aspxTue, 23 Dec 2008 08:58:16 GMTTelecoms networks may struggle to cope with the latest technology as there is a lack of spectrum capacity, it has been suggested.Broadband-demand-outstrips-capacity-438011281-18943312.aspxTue, 23 Dec 2008 08:57:13 GMTTelecoms firms must find ways to meet growing demand for mobile broadband services, it has been claimed.Telecoms-must-meet-mobile-demand-438011281-18940781.aspxMon, 22 Dec 2008 09:04:56 GMTBritons can cut the cost of their telecoms this Christmas by using online services, it has been claimed.Brits-should-use-online-telecoms-438011281-18938287.aspxFri, 19 Dec 2008 09:07:18 GMTUsers of internet-based telecoms services could soon be given a boost by superfast broadband.VoIP-boosted-by-fast-broadband-438011281-18930972.aspxTue, 16 Dec 2008 08:55:52 GMTBusinesses must plan for emergency situations by putting a disaster recovery service in place, according to a source.Firms-need-disaster-plans--438011281-18928544.aspxMon, 15 Dec 2008 09:08:27 GMTFirms interested in cutting costs through their telecoms may wish to tune in to the latest online resource.VoIP-webcast-launched-438011281-18928539.aspxMon, 15 Dec 2008 09:07:16 GMTFirms using the latest telecommunications technology have been warned to ensure they are aware of its security implications.Firms-warned-over-VoIP-438011281-18928536.aspxMon, 15 Dec 2008 09:06:08 GMTThe demand for wireless IT networks is linked to the need for businesses to be mobile, it has been suggested.Wireless-demand-linked-to-mobility-438011281-18926094.aspxFri, 12 Dec 2008 08:53:42 GMTTelecoms companies are upbeat about their operations during the credit crunch, the latest research has suggested.Telecoms-sector-upbeat-438011281-18926091.aspxFri, 12 Dec 2008 08:51:21 GMTBusiness professionals have named wireless telecoms as one of the key features of an office.Wireless-telecoms-best-for-business-438011281-18926085.aspxFri, 12 Dec 2008 08:49:10 GMTThe latest telecoms technology allows users to speak to people around the world at rates which are "quite unbelievable", it has been claimed.VoIP-rates-are-unbelievable-438011281-18923645.aspxThu, 11 Dec 2008 09:06:38 GMTConsumers will feel let down if they are not provided with a standard internet service, it has been claimed.Slow-internet-leaves-consumers-let-down-438011281-18923641.aspxThu, 11 Dec 2008 09:05:01 GMTChoosing the correct IT applications is imperative for a business, the latest research has suggested.IT-software-is-vital-438011281-18921115.aspxWed, 10 Dec 2008 08:40:24 GMTAn increasing number of firms are converging their telecoms systems, the latest research suggests.Firms-unify-communications--438011281-18919036.aspxTue, 09 Dec 2008 11:02:03 GMTThere are a range of advantages to both managed and hosted Voice over Internet Protocol (VoIP) systems, it has been claimed.Firms-want-next-gen-networks-438011281-18916495.aspxMon, 08 Dec 2008 09:10:58 GMTThere will be "serious technological leaps" in the telecoms industry over the next ten years, it has been suggested.Telecoms-convergence-will-progress-438011281-18916491.aspxMon, 08 Dec 2008 09:08:51 GMTThere will be significant demand for the latest broadband technology, it has been suggested.Broadband-demand-will-be-there-438011281-18914846.aspxFri, 05 Dec 2008 13:57:21 GMTVoice over Internet Protocol (VoIP) is just the beginning in a series of telecoms innovations set to change the industry, it has been claimed.VoIP-is-a-building-block-438011281-18913950.aspxFri, 05 Dec 2008 09:12:40 GMTCall centre technology can be implemented outside of its traditional environment to boost customer care, it has been suggested.Call-centre-technology-used-in-university-438011281-18911602.aspxThu, 04 Dec 2008 09:14:03 GMTA new resource for members of the telecommunications industry has been launched.Telecoms-resource-revealed-438011281-18911590.aspxThu, 04 Dec 2008 09:11:51 GMTThe latest technology could allow companies to speak to customers on the other side of the world without leaving the office, it has been claimed.New-form-of-call-centre-interaction-438011281-18909155.aspxWed, 03 Dec 2008 09:01:54 GMTCutting-edge internet technology could allow users to enjoy a better quality of some telecoms services, it has been claimed.New-systems-could-improve-VoIP-438011281-18909152.aspxWed, 03 Dec 2008 09:00:38 GMTTelecoms investors may not want to pay to implement the latest internet technology, it has been claimed.Investors-may-not-want-to-pay-for-technology-438011281-18904149.aspxMon, 01 Dec 2008 09:03:18 GMTBusinesses in which staff communicate with mobile phones are at risk of spam and phishing, it has been suggested.Business-telecoms-users-at-risk-of-phishing-438011281-18904145.aspxMon, 01 Dec 2008 09:02:21 GMTAn agreement has been reached over the latest European Union (EU) telecoms regulations.Telecoms-agreement-reached-438011281-18900988.aspxFri, 28 Nov 2008 08:46:45 GMTThe latest technology could help firms with telecoms equipment cut costs, it has been claimed.Processor-can-cut-VoIP-energy-consumption-438011281-18898322.aspxThu, 27 Nov 2008 09:06:46 GMTA major telecommunications event has allowed industry members to air their views on the current and future trends.Top-issues-debated-at-telecoms-show-438011281-18895705.aspxWed, 26 Nov 2008 08:59:38 GMTThe latest telecoms technology can help reduce business costs, it has been claimed.VoIP-can-reduce-business-costs-438011281-18892651.aspxMon, 24 Nov 2008 17:52:33 GMTThere are numerous factors to consider for companies contemplating bringing their communications systems together, it has been claimed.Lots-for-firms-to-consider-in-unifying-communications-438011281-18891696.aspxMon, 24 Nov 2008 14:47:07 GMTTelecommunications firms could protect information stored in their data centres through online services, it has been claimed.Telecoms-could-protect-data-with-cloud-servers-438011281-18889897.aspxFri, 21 Nov 2008 16:55:22 GMTThe use of remote working could help call centres cut costs during the credit crunch, according to a new study.Remote-working-can-help-firms-438011281-18887349.aspxThu, 20 Nov 2008 16:37:21 GMTThe latest telecoms equipment is set to become a widespread feature in the mobile phone market, it has been claimed.IM-to-become-standard-stack-438011281-18879402.aspxMon, 17 Nov 2008 14:03:15 GMTThe use of latest telecoms equipment can help businesses increase profits, it has been claimed.Telecoms-technology-can-increase-bottom-line-438011281-18876432.aspxFri, 14 Nov 2008 11:43:24 GMTNew developments in the mobile telecommunications market are to become increasingly important to businesses, it has been suggested.Telecoms-developments-are-important-for-business-438011281-18876427.aspxFri, 14 Nov 2008 11:42:00 GMTA new publication examining the process of managing an integrated telecommunications network has been released.Telecoms-ebook-launched-438011281-18874221.aspxThu, 13 Nov 2008 12:14:41 GMTA new telecoms utility has been rolled out in some call centres due to its initial popularity.Telecoms-feature-used-by-call-centres-438011281-18874214.aspxThu, 13 Nov 2008 12:11:08 GMTThe introduction of new telecommunications technology is changing the landscape of the industry, it is claimed.VoIP-leads-to-telecoms-sea-change-438011281-18874199.aspxThu, 13 Nov 2008 12:09:29 GMTVodafone has announced a major business deal, according to reports.Vodafone-announces-deal-438011281-18871908.aspxWed, 12 Nov 2008 12:29:06 GMTNew plans for telecoms reforms have been put forward by the European Commission (EC).Telecoms-reforms-plans-proposed-438011281-18869192.aspxTue, 11 Nov 2008 11:33:44 GMTThe telecoms industry should be cautious during the current economic downturn, it has been claimed.Caution-advised-for-telecoms-sector-438011281-18862189.aspxThu, 06 Nov 2008 11:54:19 GMTVoice over Internet Protocol (VoIP) has been described as having features that draw users in from around the globe.VoIP-is-wonderful-technology-438011281-18862172.aspxThu, 06 Nov 2008 11:50:00 GMTCompanies have been warned to make sure they choose the correct Voice over Internet Protocol (VoIP) package when updating telecoms systems.Firms-should-choose-correct-telecoms-package-438011281-18857304.aspxTue, 04 Nov 2008 11:29:20 GMTThe use of telecommunications technology can help firms grow, it has been claimed.VoIP-can-help-firms-grow-438011281-18854830.aspxMon, 03 Nov 2008 10:45:32 GMTIntroducing telecoms equipment can help lower stress levels in call centre workers, it has been claimed.Home-working-can-lower-stress-438011281-18852224.aspxFri, 31 Oct 2008 07:53:16 GMTUsing Voice over Internet Protocol (VoIP) can lead to a significant drop in the cost of phone bills, according to an expert.VoIP-can-lower-phone-bills-438011281-18850524.aspxThu, 30 Oct 2008 10:41:14 GMTTelecommunications companies have been criticised for failing to back a move to a single market.Telecoms-firms-criticised-over-single-market-438011281-18846753.aspxTue, 28 Oct 2008 12:13:38 GMTRegulations in the telecommunications industry should not be abandoned during the credit crunch, it has been claimed.Telecoms-regulations-should-not-be-abandoned-438011281-18844483.aspxMon, 27 Oct 2008 11:51:15 GMTThe use of telecoms equipment can save workers as well as businesses money, according to the latest research.Employees-can-save-with-home-working-438011281-18844473.aspxMon, 27 Oct 2008 11:49:16 GMTCall centres need to make sure they have the correct balance if they are to be successful, according to a source Ebrahim Dinat, sales and marketing director at Ocular Technologies, writing for computingsa.Call-centres-need-the-right-balance-438011281-18842287.aspxFri, 24 Oct 2008 11:26:42 GMTBusinesses have been warned of the potential risks associated with some Voice over Internet Protocol (VoIP) options, according to a source.Companies-told-of-VoIP-threat-438011281-18842284.aspxFri, 24 Oct 2008 11:24:18 GMTTelecoms companies can help "reboot" the stuttering economy, according to reports.Telecoms-sector-can-reboot-economy-438011281-18840594.aspxThu, 23 Oct 2008 13:47:02 GMTJobs related to Voice over Internet Protocol (VoIP) technology have been labelled as "recession proof".VoIP-jobs-safe-during-recession-438011281-18840590.aspxThu, 23 Oct 2008 13:46:13 GMTA new system which analyses voice patterns to help call centre operatives has been revealed.System-can-recognise-voice-patterns-438011281-18838329.aspxWed, 22 Oct 2008 13:10:06 GMTAround £1.£1.6bn-saved-through-self-service-calls-438011281-18838327.aspxWed, 22 Oct 2008 13:09:11 GMTCompanies could be putting themselves at risk by not correctly setting-up their Voice over Internet Protocol (VoIP) systems, according to a source.Poor-VoIP-set-up-could-put-firms-at-risk-438011281-18838324.aspxWed, 22 Oct 2008 13:08:04 GMTCall centres should keep abreast of new technology in order to maintain a high level of service, according to a source.Call-centres-should-keep-up-with-technology-438011281-18835840.aspxTue, 21 Oct 2008 11:43:51 GMTCall centres can improve efficiency by integrating systems, it is claimed.Call-centres-can-improve-efficiency-438011281-18835834.aspxTue, 21 Oct 2008 11:43:02 GMTCompanies can save money by putting home-working measures in place, it is claimed.Home-working-can-save-money-438011281-18834274.aspxMon, 20 Oct 2008 15:14:19 GMTThe implementation of Voice over Internet Protocol (VoIP) systems can increase business productivity, it is claimed.VoIP-can-increase-productivity-438011281-18834263.aspxMon, 20 Oct 2008 15:10:55 GMTHaving a reliable telecoms service is "vital" for businesses, it is claimed.Telecoms-system-vital-for-business-438011281-18831419.aspxFri, 17 Oct 2008 11:43:55 GMTBusinesses considering switching to Voice over Internet Protocol (VoIP) are today being presented with both the drawbacks and advantages to the telecoms system.Businesses-given-view-on-VoIP-438011281-18831407.aspxFri, 17 Oct 2008 11:40:56 GMTThe financial industry is under-using telecoms technology, it has been claimed.Telecoms-technology-under-used-by-finance-industry-438011281-18829397.aspxThu, 16 Oct 2008 11:58:41 GMTCall centres and small businesses can project a professional image through the use of Voice over Internet Protocol (VoIP), it is claimed.VoIP-can-project-a-professional-image-438011281-18823031.aspxMon, 13 Oct 2008 11:57:11 GMTThere are several steps call centres could take to improve their eco-friendly credentials, it is claimed.Several-steps-for-call-centres-to-go-green-438011281-18822986.aspxMon, 13 Oct 2008 11:50:16 GMTTelecoms companies could play a key role in battling climate change, according to a source.Telecoms-firms-can-help-beat-climate-change-438011281-18818652.aspxThu, 09 Oct 2008 11:40:36 GMTCall centres can cut costs by offering flexible working, it is claimed.Flexible-working-can-help-call-centres-438011281-18816464.aspxWed, 08 Oct 2008 11:44:58 GMTThe technology behind Voice over Internet Protocol (VoIP) systems has "reached maturity", according to an expert.IP-technology-reaches-maturity-438011281-18816455.aspxWed, 08 Oct 2008 11:43:38 GMTSmall businesses may be reluctant to switch to Voice over Internet Protocol (VoIP) systems due to a lack of understanding, it has been claimed.Firms-scared-of-VoIP-438011281-18814295.aspxTue, 07 Oct 2008 11:57:23 GMTVoice over Internet Protocol (VoIP) has "changed the way people talk to each other", it has been claimed.VoIP-changes-way-people-talk-to-each-other-438011281-18812021.aspxMon, 06 Oct 2008 11:56:23 GMTEase of use is the main concern of small businesses looking to put Voice over Internet Protocol (VoIP) systems in place, it is claimed.Ease-of-use-is-key-to-telecoms-changes-438011281-18809963.aspxFri, 03 Oct 2008 12:47:31 GMTVoice over Internet Protocol (VoIP) services are set to become "heavily discounted", according to latest research.VoIP-to-become-heavily-discounted-438011281-18809962.aspxFri, 03 Oct 2008 12:46:30 GMTOfcom has done a great deal of good work in not only the constant deregulation and management of the communications market, but also cleaning up the marketing and responsible usage of premium rate numbers.Direct-Response’s-thoughts-on-Ofcom’s-NGN-changes-438011281-dr35.aspxThu, 02 Oct 2008 16:50:00 GMTThe changes advocated by Ofcom are as follows:I-dial-0800---0870---0845---0871---0844---03-numbers-what-will-happen-to-me-438011281-dr34.aspxThu, 02 Oct 2008 16:35:00 GMTBusinesses need to ensure their infrastructure is suitable to host a Voice over Internet Protocol (VoIP) system, it is claimed.Businesses-must-check-VoIP-infrastructure-438011281-18807628.aspxThu, 02 Oct 2008 11:55:21 GMTOfcom will announce its judgement to make dramatic changes to non geographic numbers by Christmas this year.I-am-an-owner-of-0800---0870---0845---0871---0844---0855---03-numbers-what-will-happen-to-me-438011281-dr33.aspxThu, 02 Oct 2008 11:25:00 GMTA group of major telecoms firms are joining forces to create a competitor to Wi-Fi technology.Telecoms-firms-united-for-internet-access-438011281-18805401.aspxWed, 01 Oct 2008 11:43:22 GMTA major telecoms firm is set to announce a £4.Telecoms-firm-set-for-demerger-438011281-18801905.aspxMon, 29 Sep 2008 16:17:01 GMTFirms can take advantage of numerous benefits from using Voice over Internet Protocol (VoIP), it is claimed.Many-benefits-from-VoIP-438011281-18799833.aspxFri, 26 Sep 2008 16:47:03 GMTA single telecoms regulator is set to be put in place, after being passed by the European Parliament.Single-telecoms-regulator-agreed-438011281-18797640.aspxThu, 25 Sep 2008 16:30:19 GMTNew and upcoming businesses could be helped by using Voice over Internet Protocol (VoIP) technology, it has been claimed.Telecoms-sector-gains-from-VoIP-438011281-18794781.aspxWed, 24 Sep 2008 13:00:33 GMTAn increasing number of European firms are implementing telecoms tool Voice over Internet Protocol (VoIP), according to research.Increase-in-VoIP-use-438011281-18794779.aspxWed, 24 Sep 2008 12:59:14 GMTA major worldwide telecoms show is set to be held in London, it has been reported.Telecoms-show-to-be-held-in-London-438011281-18787997.aspxFri, 19 Sep 2008 11:41:12 GMTViviane Reding has today hit out at proposed telecoms funding reforms, according to a source.Reding-slams-telecoms-funding-ruling-438011281-18785834.aspxThu, 18 Sep 2008 11:42:03 GMTVoice over Internet Protocol (VoIP) is experiencing "worldwide acceptance", it has today been claimed.VoIP-gaining-worldwide-acceptance-438011281-18783535.aspxWed, 17 Sep 2008 11:35:30 GMTPlans for a Europe-wide telecoms regulator are likely to be voted against next week, it has today been claimed.MEPs-could-vote-against-telecoms-reforms-438011281-18781321.aspxTue, 16 Sep 2008 11:38:40 GMTThe telecoms industry leads the way when it comes to environmental issues, it has today been claimed.Telecoms-sector-implements-eco-friendly-measures-438011281-18781315.aspxTue, 16 Sep 2008 11:37:43 GMTThe telecoms industry should cover the costs of implementing new broadband technology, it has been claimed.Telecoms-industry-should-pay-for-broadband-438011281-18779256.aspxMon, 15 Sep 2008 11:56:22 GMTBusiness telecoms could be set for a major overhaul after Tesco agreed a deal with Cable and Wireless, it has today been claimed.Tesco-signs-telecoms-deal-438011281-18776961.aspxFri, 12 Sep 2008 11:30:07 GMTTelecoms reforms put forward by the European Union must not be affected by "scaremongering", it has today been claimed.Scaremongers-must-not-affect-telecoms-reforms-438011281-18774977.aspxThu, 11 Sep 2008 12:10:15 GMTFirms will now be able to use business telecoms utilities while travelling by air, according to a source.Airline-VoIP-availability-coming--438011281-18773478.aspxWed, 10 Sep 2008 16:05:08 GMTVoice over Internet Protocol (VoIP) could help telecoms firms avoid the "9/11 effect", it has today been claimed.VoIP-can-help-avoid-9-11-effect-438011281-18773466.aspxWed, 10 Sep 2008 16:03:06 GMTThe European Union (EU) has proposed further plans for the business telecoms market.Further-EU-telecoms-plans-revealed-438011281-18771370.aspxTue, 09 Sep 2008 15:49:33 GMTThe number of people working from home has increased, according to latest research.Remote-working-increases-438011281-18771366.aspxTue, 09 Sep 2008 15:47:19 GMTCall centre bosses have today been warned to ensure their staff are guarded against health risks.Call-centre-bosses-warned-438011281-18769619.aspxMon, 08 Sep 2008 17:08:02 GMTTelecommunications firm Cable and Wireless is set for a "classic demerger", according to a source.Telecoms-group-set-for-demerger-438011281-18769609.aspxMon, 08 Sep 2008 17:05:54 GMTVoice over Internet Protocol (VoIP) has "dramatically transformed" the way business telecoms firms operate, according to a source.VoIP-dramatically-transforms-business-telecoms-438011281-18769603.aspxMon, 08 Sep 2008 17:03:59 GMTAdvancements in e-commerce and business telecoms could lead to most employees working from home by 2033, it has been claimed.More-employees-set-to-work-from-home-438011281-18766280.aspxFri, 05 Sep 2008 12:00:05 GMTAlmost 1.1.5m-homes-missing-out-on-VoIP-438011281-18766267.aspxFri, 05 Sep 2008 11:58:27 GMTBusiness telecoms firm Alcatel-Lucent has appointed a new boss.New-boss-for-telecoms-firm-438011281-18766254.aspxFri, 05 Sep 2008 11:56:04 GMTNext-generation networks (NGNs) will give businesses access to telecoms such as messaging services with increased quality at a lower cost, an industry member has suggested.Next-gen-telecoms-lower-firms-costs-438011281-18765044.aspxThu, 04 Sep 2008 16:38:03 GMTThe European Commission has announced further proposals for the telecoms market, according to a source.EU-telecoms-plans-continue-438011281-18762552.aspxWed, 03 Sep 2008 15:49:34 GMTDisaster recovery has been named as a major factor for businesses in a recent survey, according to a source.Disaster-recover-is-a-major-business-factor-438011281-18762527.aspxWed, 03 Sep 2008 15:45:32 GMTBusiness telecoms technology has resulted in increased opportunities for flexible working conditions, it has been claimed.More-e-commerce-opportunities-for-call-centres-438011281-18760620.aspxTue, 02 Sep 2008 16:42:24 GMTA worldwide business telecoms meeting was underway today, according to a source.Business-telecoms-show-underway-438011281-18760611.aspxTue, 02 Sep 2008 16:39:56 GMTThe use of Voice over Internet Protocol (VoIP) is set to "increase dramatically", it has been claimed.VoIP-use-increasing-438011281-18760581.aspxTue, 02 Sep 2008 16:33:51 GMTThe business telecoms experience of a UK company has led to them being handed a £2.UK-company-given-£2.8m-communications-project-438011281-18758844.aspxMon, 01 Sep 2008 17:50:05 GMTData leakage is the main business telecoms security issue, according to research.Telecoms-worries-feature-in-new-research-438011281-18758837.aspxMon, 01 Sep 2008 17:48:42 GMTThe Institute of Electrical and Electronics Engineers has approved a new wi-fi standard, intended to make it easier for mobile devices to roam between access points without interruption.New-wireless-networking-standard-approved-438011281-18756067.aspxFri, 29 Aug 2008 16:57:57 GMTOrganisations may need to supplement their voice disaster recovery plans with preparations for email outages, according to a new survey.Email-disaster-recovery-plans-important-438011281-18756059.aspxFri, 29 Aug 2008 16:57:26 GMTCustomer service is a key aspect of London's preparations for the 2012 Olympics, the Institute of Customer Service (ICS) has said.London-must-work-on-customer-service-ahead-of-2012-438011281-18754716.aspxFri, 29 Aug 2008 11:29:55 GMTPeople contacting council services may find they are being treated as consumers under new plans being developed by local authorities.Councils-to-treat-citizens-like-consumers-438011281-18754712.aspxFri, 29 Aug 2008 11:28:30 GMTBusiness telecoms advances could reduce the need to travel for business meetings, the campaigns director for the Campaign for Better Transport has said.Video-conferencing-could-change-business-meetings-438011281-18754710.aspxFri, 29 Aug 2008 11:27:57 GMTThe growing comfort felt by younger people with next-generation technology is likely to affect business telecoms, one expert has said.Business-telecoms-evolving-438011281-18752405.aspxThu, 28 Aug 2008 12:02:51 GMTIt is important to monitor backing services as well as websites, according to new advice.Website-backing-systems-must-be-monitored-438011281-18749953.aspxWed, 27 Aug 2008 11:42:13 GMTBusinesses are expected to formalise societal trend watching by the end of 2010, according to a new report from Gartner.Corporations-to-formalise-social-trend-watching-438011281-18749942.aspxWed, 27 Aug 2008 11:40:27 GMTComputers may be more intelligent than humans within 40 years, the chief technology officer with Intel has said.Artificial-intelligence-could-arrive-within-40-years-438011281-18747558.aspxTue, 26 Aug 2008 10:59:24 GMTWireless voice over internet protocol (VoIP) is set to make waves in the business telecoms industry over the next few years, a new report suggests.Wireless-VoIP-next-step-for-business-telecoms-438011281-18747553.aspxTue, 26 Aug 2008 10:58:08 GMTTraining could assist senior team members in avoiding breaches of confidentiality through lost data files, new advice suggests.Train-senior-staff-to-avoid-data-loss-firms-told-438011281-18747549.aspxTue, 26 Aug 2008 10:56:52 GMTBusinesses may find that investing in a hosted Voice over Internet Protocol (VoIP) service may be particularly beneficial for home-based staff, it has been suggested.Hosted-VoIP-a-business-telecoms-solution-for-home-based-staff-438011281-18746693.aspxFri, 22 Aug 2008 17:13:15 GMTAn increasing number of firms are switching to Voice over Information Protocol (VoIP) technology to meet their business telecoms needs, the assignment desk editor of TMCnet has asserted.VoIP-provides-a-cost-efficient-business-telecoms-solution-438011281-18744334.aspxThu, 21 Aug 2008 17:00:41 GMTImplementing the correct disaster recovery strategy has been identified as the main data storage challenge posed to organisations, according to new research from Storage Expo.Disaster-recovery-a-top-issue-438011281-18739968.aspxTue, 19 Aug 2008 17:31:31 GMTEnhanced services such as fixed-mobile convergence and interactivity are set to become part of the next-generation strategies of many business telecoms providers, it has been suggested.NGNs-set-to-expand-438011281-18739940.aspxTue, 19 Aug 2008 17:27:30 GMTTips for managing telecommunications budgets have been given by a Quocirca principal analyst.Expert-offers-telecoms-budget-advice-438011281-18736720.aspxMon, 18 Aug 2008 14:37:35 GMTPlanning an IP telephony system minimises the risks in implementation and makes the firm more likely to succeed in its project, Azzurri has claimed.Firms-should-spend-time-planning-IP-telephony-systems-438011281-18736703.aspxMon, 18 Aug 2008 14:34:07 GMTDisaster recovery is crucial for organisations with an e-commerce component, a chief scientist at Symantec has said.Website-disaster-recovery-important-438011281-18733903.aspxFri, 15 Aug 2008 11:48:34 GMTImproving business telecoms voice conferencing could save organisations £55 million each year, new research indicates.Save-with-business-telecoms-conferencing-savvy-firms-told-438011281-18733892.aspxFri, 15 Aug 2008 11:46:49 GMTAn upcoming conference is set to examine the delivery of good customer service in contact centres.Conference-to-examine-call-centre-planning-438011281-18732001.aspxThu, 14 Aug 2008 13:02:58 GMTSelf-service business telecoms can be an efficient way to deal with customer service demands, it has been claimed.Self-service-options-a-good-business-telecoms-tool-438011281-18731998.aspxThu, 14 Aug 2008 13:02:13 GMTAll businesses need to develop a disaster recovery plan, the Institute of Risk Management (IRM) has said.Disaster-recovery-crucial-for-all-firms-438011281-18729687.aspxWed, 13 Aug 2008 12:58:38 GMTA growing number of companies are likely to adopt unified business telecoms solutions, according to one commentator.Unified-business-telecoms-set-to-take-off-438011281-18729683.aspxWed, 13 Aug 2008 12:57:00 GMTIT and business telecoms could find a greener future with the help of virtualisation, according to one industry publication.Virtualisation-could-help-business-telecoms-go-green-438011281-18727191.aspxTue, 12 Aug 2008 11:21:20 GMTThe expansion of new services in the digital age means that fixed and mobile telecom carriers must transform their IT technologies, a new report asserts.Telecom-carriers-must-adapt-to-the-digital-age-438011281-18725251.aspxMon, 11 Aug 2008 12:19:15 GMTThe "trough of disillusionment" surrounding Web 2.Business-telecoms-technologies-to-exit-trough-of-disillusionment-438011281-18725244.aspxMon, 11 Aug 2008 12:17:42 GMTOrganisations looking to lower costs could consider virtual office deployments, according to one industry representative.Virtual-offices-a-cost-effective-business-telecoms-move-438011281-18723046.aspxFri, 08 Aug 2008 12:26:23 GMTOrganisations have been advised to develop a social networking trust model in order to integrate web 2.Build-a-social-networking-trust-model-firms-advised-438011281-18720586.aspxThu, 07 Aug 2008 11:08:11 GMTPoor quality business telecoms are more frustrating to contact centre workers than consumer complaints, new research indicates.Call-centre-agents-frustrated-by-IT-failures-438011281-18718227.aspxWed, 06 Aug 2008 10:35:36 GMTDeploying self-service business telecoms technology may help organisations develop their standard of customer service, it has been claimed.Self-service-corporate-telecoms-holds-opportunities-for-businesses-438011281-18716444.aspxTue, 05 Aug 2008 12:21:58 GMTSmall and medium-sized enterprises (SMEs) are increasingly likely to incorporate voice over internet protocol (VoIP) into their business telecoms strategies, one government advisory body has said.VoIP-the-credit-crunch-choice-for-business-telecoms-438011281-18716440.aspxTue, 05 Aug 2008 12:20:55 GMTSocial and business networking could be revolutionised by the emergence of location-based mobile services, a new report indicates.Location-based-services-to-revolutionise-networking-438011281-18714207.aspxMon, 04 Aug 2008 11:58:17 GMTThe East Midlands, London and the north-east of England were found to be the three regions most likely to be affected by unexpected disruption to telephone services - and the most likely to benefit from a disaster recovery service - a recent poll has found.New-poll-identifies-potential-disaster-recovery-hotspots-438011281-18713270.aspxFri, 01 Aug 2008 17:32:21 GMTVoice disaster recovery plans and other risk prevention measures are vital to the business continuity of small and medium-sized enterprises (SMEs), one industry figure has said.SMEs-expected-to-have-voice-disaster-recovery-plans-438011281-18707555.aspxWed, 30 Jul 2008 10:13:57 GMTMobile network operators will see greater revenue gains if they adopt the role of service enabler, according to a new study.Mobile-operators-must-be-service-enablers-438011281-18705474.aspxTue, 29 Jul 2008 10:00:53 GMTBroadband penetration is set to expand across the world, according to a new study that predicts worldwide consumer connections are to reach 499 million in 2012.International-broadband-penetration-to-reach-25-per-cent-by-2012-438011281-18703513.aspxMon, 28 Jul 2008 10:53:09 GMTThe call handling performance of large tour operators is a frustration for travel agents, according to a new study.Large-tour-operators-could-improve-business-telecoms-performance-438011281-18702869.aspxFri, 25 Jul 2008 17:09:54 GMTBritish organisations could cut their budgets by deploying energy efficient solutions, a representative of The Carbon Trust has said.Energy-efficiency-could-save-businesses-money-438011281-18696895.aspxWed, 23 Jul 2008 11:05:25 GMTIt is important that everyone in Britain has access to high-speed broadband, one product comparison website has asserted.Equal-broadband-access-essential-in-the-UK-438011281-18696886.aspxWed, 23 Jul 2008 11:02:32 GMTBusiness telecoms management could be helped by a project management office (PMO), according to a new report.PMOs-can-help-business-telecoms-management-438011281-18695657.aspxTue, 22 Jul 2008 15:43:36 GMTThe 21st century customer wants to select their desired channel for business telecoms, a new report asserts.Modern-consumers-want-to-choose-their-business-telecoms-vehicles-438011281-18693190.aspxMon, 21 Jul 2008 12:33:50 GMTBusiness telecoms and technological developments are set to play a central role in chief financial officers' (CFOs') corporate growth efforts, a new report asserts.Enterprise-growth-to-depend-on-business-telecoms-438011281-18693172.aspxMon, 21 Jul 2008 12:29:13 GMTUK organisations are struggling to manage business telecoms and IT applications, a new report warns.Application-management-hindering-organisational-efficiency-438011281-18691351.aspxFri, 18 Jul 2008 14:44:08 GMTThe development of personal and corporate telecoms can assist informed predictions about the future, according to one expert.Corporate-telecoms-development-rates-can-help-predict-the-future-438011281-18691344.aspxFri, 18 Jul 2008 14:41:36 GMTBusiness telecoms contracts may increasingly incorporate hands-free telephony, according to a new report.Hands-free-telephony-next-corporate-telecoms-solution-438011281-18688837.aspxThu, 17 Jul 2008 11:50:23 GMTCompanies must employ sophisticated business telecoms strategies in order to enjoy high sales volumes, a new report advises.Business-telecoms-crucial-to-sales-success-438011281-18688820.aspxThu, 17 Jul 2008 11:47:00 GMTThe latest developments in business telecoms and online communication must be harnessed by charitable organisations if they are to maintain control over their reputations, it has been claimed.Charities-must-harness-web-2.0-438011281-18687084.aspxWed, 16 Jul 2008 13:33:11 GMTA proposed database containing details of personal and business telecoms use by every individual in the country was branded "a step too far" by the information commissioner this week.Telecoms-database-a-step-too-far-438011281-18687075.aspxWed, 16 Jul 2008 13:32:12 GMTOrganisations looking to enhance their voice disaster recovery strategies and IT safeguarding measures should ensure their security software is up date, one expert has said.Update-security-software-web-users-told-438011281-18687070.aspxWed, 16 Jul 2008 13:30:31 GMTThe growth of the internet protocol (IP) phone market may be under threat from business mobile contracts, a new report observes.Desktop-IP-phones-under-threat-from-business-mobiles-438011281-18684896.aspxTue, 15 Jul 2008 13:01:52 GMTA sophisticated approach to business telecoms may help organisations target 'generation virtual', a new report by Gartner asserts.Gartner-Hone-business-telecoms-to-target-gen-V-438011281-18684894.aspxTue, 15 Jul 2008 13:00:41 GMTPersonal and business telecoms advances are a key obsession of our times, according to a co-presenter of The Gadget Show.Britons-fascinated-by-business-telecoms-438011281-18684887.aspxTue, 15 Jul 2008 12:59:30 GMTThe next major challenge for companies attempting to navigate the growing sophistication of the web will lie in the realm of social networking, a new report suggests.Business-telecoms-potential-of-social-networking-untapped-438011281-18680161.aspxFri, 11 Jul 2008 11:16:53 GMTCommunications regulator Ofcom has released new guidelines on improving the way in which business telecoms providers handle customer complaints.Business-telecoms-firms-get-new-complaints-guidelines-438011281-18680158.aspxFri, 11 Jul 2008 11:15:57 GMTA clear IT policy can prevent employees from overusing online shopping and other facilities on the web, it has been claimed.Establish-an-IT-policy-firms-told-438011281-18680152.aspxFri, 11 Jul 2008 11:15:11 GMTVoice disaster recovery may become an even bigger priority for small and medium-sized enterprises (SMEs) as the credit crunch looms over the sector.SMEs-should-prioritise-voice-disaster-recovery-438011281-18678420.aspxThu, 10 Jul 2008 12:50:54 GMTEnterprises around the world are increasingly investing in unified communications, a new business telecoms survey has discovered.Unified-business-telecoms-investment-increasing-438011281-18678416.aspxThu, 10 Jul 2008 12:49:48 GMTBusiness telecoms managers in call centres must focus on performance measurement to drive standards up, a new report asserts.Performance-measurement-key-to-call-centre-success-438011281-18675986.aspxWed, 09 Jul 2008 11:22:14 GMTVoice disaster recovery and other business continuity processes are among the key areas for the growth of virtualisation, a new study indicates.Voice-disaster-recovery-driving-virtualisation-adoption-438011281-18675975.aspxWed, 09 Jul 2008 11:21:04 GMTThe energy used by corporate telecoms applications could be slashed if organisations shift to homeworking, a new study suggests.Homeworking-could-cut-corporate-telecoms-energy-use-438011281-18674617.aspxTue, 08 Jul 2008 15:21:36 GMTIt is essential to make regular yearly updates to voice disaster recovery plans, a writer has asserted.Update-voice-disaster-recovery-plans-firms-advised-438011281-18672352.aspxMon, 07 Jul 2008 15:20:31 GMTOpen source telephony is growing more prevalent in the business telecoms sphere, a new report indicates.Open-source-telephony-to-grow-438011281-18669960.aspxFri, 04 Jul 2008 11:38:29 GMTBritish companies are increasingly factoring business telecoms risk management strategies into their budgets, a new report claims.Firms-investing-more-in-voice-disaster-recovery-438011281-18667749.aspxThu, 03 Jul 2008 11:01:35 GMTFinancial services organisations are asking questions about the effectiveness of risk management strategies such as voice disaster recovery, according to a new report.Finance-firms-doubting-risk-management-returns-438011281-18667734.aspxThu, 03 Jul 2008 10:59:59 GMTA new method of curbing spam may be of interest to companies with corporate mobile contracts and voice over internet protocol (VoIP) systems, it has been claimed.New-anti-spam-method-could-protect-corporate-mobiles-438011281-18667723.aspxThu, 03 Jul 2008 10:58:42 GMTCompanies are increasingly integrating web 2.Business-telecoms-going-web-2.0-438011281-18665391.aspxWed, 02 Jul 2008 10:09:23 GMTCompanies looking to enhance their business telecoms processes need employees with skills in the field of unified communications (UC), it has been claimed.Skilled-UC-employees-needed-for-business-telecoms-development-438011281-18663806.aspxTue, 01 Jul 2008 12:48:30 GMTRisk management processes, such as voice disaster recovery services, should be integrated with governance and compliance activities in the financial services sector, according to new advice.Integrate-risk-management-finance-firms-told-438011281-18663801.aspxTue, 01 Jul 2008 12:45:37 GMTBusinesses can improve their use of business telecoms solutions to heighten their organisational energy efficiency, a new report asserts.Corporate-telecoms-innovation-can-improve-environmental-performance-438011281-18661473.aspxMon, 30 Jun 2008 13:39:21 GMTFirms employing voice over internet protocol (VoIP) as a corporate telecoms solution need not worry that the experience of their customers will change, one industry figure has said.Customer-experience-does-not-alter-with-IP-business-telecoms-438011281-18661468.aspxMon, 30 Jun 2008 13:38:39 GMTLow-cost market research strategies may benefit from good business line rental deals.Business-line-rental-could-aid-market-research-438011281-18658891.aspxFri, 27 Jun 2008 11:27:16 GMTNew biometric capabilities may become possible in numerous industries after the release of a fresh system and standards.Call-centres-set-for-voice-biometrics-438011281-18655215.aspxWed, 25 Jun 2008 14:37:07 GMTOffice workers have been urged to leave the work environment behind in a bid to get more sunlight.British-staff-looking-to-mobile-working-438011281-18655213.aspxWed, 25 Jun 2008 14:36:29 GMTRisk management strategies such as voice disaster recovery plans depend on communication for their success, one expert has stated.Communication-central-to-risk-management-438011281-18654785.aspxWed, 25 Jun 2008 12:00:25 GMTDisaster recovery services aimed at preventing the problems associated with data loss should harness technological solutions, a new report suggests.Technology-can-protect-against-data-loss-438011281-18654781.aspxWed, 25 Jun 2008 11:59:25 GMTCustomer health may improve if corporations hone their business telecoms strategies, a new report observes.Good-corporate-telecoms-strategies-could-improve-health-438011281-18650581.aspxMon, 23 Jun 2008 12:46:22 GMTBusiness telecoms strategies are increasingly focused on unified communications, a one industry representative has said.Unified-VoIP-becoming-a-corporate-telecoms-must-have-438011281-18650579.aspxMon, 23 Jun 2008 12:45:06 GMTNew guidelines on customer service in the UK insurance industry could result in the sector increasing its investment in IT and business telecoms services, a new report indicates.Insurers-could-invest-more-in-business-telecoms-438011281-18650574.aspxMon, 23 Jun 2008 12:44:26 GMTCorporate security measures must integrate technology with business processes, it has been claimed.Technology-based-security-measures-not-the-whole-story-438011281-18647367.aspxThu, 19 Jun 2008 17:09:15 GMTBusiness travellers looking to use a mobile dongle to access the internet abroad have been warned that the process is expensive.Roaming-business-users-warned-over-dongle-costs-438011281-18646446.aspxThu, 19 Jun 2008 13:26:49 GMTThe Royal Mint is looking to introduce an improved disaster recovery service.Royal-Mint-looks-to-improve-disaster-recovery-438011281-18644330.aspxWed, 18 Jun 2008 13:30:14 GMTContact centres in the UK could save £916 million a year collectively by taking advantage of hosted business telecoms contracts, a new report indicates.Hosted-landline-services-save-money-438011281-18644320.aspxWed, 18 Jun 2008 13:26:45 GMTThe benefits of unified corporate telecoms implementation elude the majority of small and medium-sized enterprises, a new study indicates.Unified-corporate-telecoms-confusing-companies-438011281-18642517.aspxTue, 17 Jun 2008 16:27:00 GMTThe security of voice over internet protocol (VoIP) business telecoms networks, it has been claimed.Padding-advised-for-business-telecoms-security-438011281-18642512.aspxTue, 17 Jun 2008 15:43:19 GMTConsumer and business telecoms advances are likely to make a difference to payments in the future, a spokesperson for UK payments association Apacs has said.Payments-will-be-affected-by-consumer-business-telecoms-advances-438011281-18638002.aspxFri, 13 Jun 2008 14:45:51 GMTBusiness continuity measures, which may include voice and disaster recovery, are highlighted in a new publication from IT Governance.New-business-continuity-book-published-438011281-18636613.aspxThu, 12 Jun 2008 17:00:39 GMTThe loss of revenue from landline services is among the foremost fears of global business telecoms executives, a new report indicates.Companies-fear-landline-services-revenue-loss-438011281-18636606.aspxThu, 12 Jun 2008 16:59:46 GMTThe era of mega outsourcing deals is evolving into a climate where firms take out business telecoms contracts with a variety of different providers, a new report indicates.Business-telecoms-outsourcing-sees-more-multi-provider-deals-438011281-18634675.aspxWed, 11 Jun 2008 17:32:52 GMTSpending on business telecoms services by healthcare providers in the US is to rise to $55 billion (£28 billion) over the next five years, new research indicates.US-healthcare-providers-to-up-spending-on-business-telecoms-438011281-18634669.aspxWed, 11 Jun 2008 17:31:27 GMTNext generation broadband technology could allow for better flexible working conditions for UK workers, according to a report published by the Broadband Stakeholder Group (BSG).Next-gen-broadband-could-boost-flexible-working-438011281-18631848.aspxTue, 10 Jun 2008 15:24:26 GMTA new report has claimed that BT offers poor value for money to business consumers in the communications market.More-competition-needed-in-business-comms-market-438011281-18625691.aspxThu, 05 Jun 2008 15:34:49 GMTA large number of businesses in the UK are considering investing in unified communications.Most-UK-firms-considering-unified-comms-438011281-18623373.aspxWed, 04 Jun 2008 14:54:02 GMTHotel firms must harness the power of the internet in order to build business and maintain brand loyalty, an expert says.Hotels-advised-to-embrace-web-marketing-438011281-18617522.aspxFri, 30 May 2008 17:04:43 GMTA huge proportion of SMEs are failing to plan for disaster recovery from crises such as floods, fire or a serious IT malfunction.SMEs-urged-to-plan-for-disaster-recovery-438011281-18615144.aspxThu, 29 May 2008 16:40:11 GMTAs businesses increase communications technology, more flexible working practices could benefit companies, according to the director of employment policy at BT.Flexible-working-practice-can-benefit-businesses-438011281-18612875.aspxWed, 28 May 2008 16:34:45 GMTThe ecological potential of business telecoms developments has been highlighted by WWF, the independent conservation organisation.Business-telecoms-initiatives-have-green-implications-438011281-18609934.aspxTue, 27 May 2008 13:16:04 GMTA new business telecoms survey has highlighted the gap between executive perceptions of customer service and the actual consumer experience.Executives-out-of-touch-with-customer-experience-says-business-telecoms-study-438011281-18607760.aspxFri, 23 May 2008 13:41:40 GMTInnovation in business telecoms is being delayed by security concerns, according to one expert on the subject.Business-telecoms-innovation-hampered-by-security-worries-438011281-18605569.aspxThu, 22 May 2008 12:31:25 GMTCompanies can work to lower their carbon footprint by developing their business telecoms portfolio, one sector expert has said.Business-telecoms-a-carbon-reducing-initiative-438011281-18603895.aspxWed, 21 May 2008 15:18:27 GMTUse of cars for business purposes could be reduced with the help of corporate mobile and landline services, a new report indicates.Landline-services-could-cut-down-on-car-use-438011281-18599153.aspxMon, 19 May 2008 12:13:55 GMTA new surveillance system tracks the movements of consumers in shopping centres by monitoring signals from their consumer or corporate mobiles.Consumer-corporate-mobiles-help-shopping-centres-with-market-research-438011281-18599139.aspxMon, 19 May 2008 12:12:17 GMTA culture of "hyperconnectivity" means that Britons are finding it harder to let go of business telecoms devices, a new report asserts.Consumers-cant-let-go-of-their-corporate-mobile-438011281-18599135.aspxMon, 19 May 2008 12:10:52 GMTGeographical borders will have little significance for the ICT and business telecoms markets by 2015, a new report suggests.Business-telecoms-and-ICT-to-become-borderless-438011281-18597778.aspxFri, 16 May 2008 16:35:40 GMTThe growing use of services such as business mobiles is set to place increasing demands on 3G networks, a new report indicates.Growing-use-of-consumer-business-mobiles-to-up-demand-for-4G-438011281-18597766.aspxFri, 16 May 2008 16:34:36 GMTEconomical disaster recovery services have been cited as being among the major benefits of IT technology in the modern workplace.Economical-disaster-recovery-service-key-benefit-of-IT-438011281-18596407.aspxFri, 16 May 2008 08:27:29 GMTEnsuring that business telecoms systems are fully integrated across different technology channels ought to be more of a priority for retailers than is currently the case, it has been claimed.Cross-channel-business-telecoms-needs-integration-438011281-18596405.aspxFri, 16 May 2008 08:26:32 GMTEffectively managing the systems required for business telecoms operations can often be a struggle for companies in the UK and around the world, a new report has suggested.Business-telecoms-a-struggle-for-firms-438011281-18596404.aspxFri, 16 May 2008 08:24:39 GMTUnified telecommunications is changing the way calls are initiated, according to an industry commentator.Unified-telecoms-will-change-the-way-calls-are-made-438011281-18593455.aspxWed, 14 May 2008 15:46:49 GMTThe top-performing companies in the field of customer service are to continue improving, one industry authority has predicted.The-best-will-get-better-says-customer-experience-expert-438011281-18570390.aspxMon, 28 Apr 2008 14:31:32 GMTTelecommunications developments look set to exert a tremendous impact on the way Britons vote, it has been claimed.Voting-mechanisms-could-be-transformed-through-telecoms-advances-438011281-18570378.aspxMon, 28 Apr 2008 14:30:14 GMTCompanies should talk to their customers to find out what makes them tick, it has been suggested.Talk-to-customers-says-firm-438011281-18568057.aspxFri, 25 Apr 2008 12:13:46 GMTVoice over internet protocol (VoIP) telephony is no longer "next generation" telecommunications technology, a new report asserts.VoIP-is-here-now-438011281-18564171.aspxWed, 23 Apr 2008 13:17:10 GMTSmall businesses may find that telecoms initiatives such as virtual offices give them the appearance of increased sophistication, one expert claims.Virtual-offices-can-enhance-business-profile-438011281-18561696.aspxTue, 22 Apr 2008 10:09:28 GMTContingency planning strategies are important for small businesses, one industry expert has commented.Disaster-recovery-important-for-small-firms-438011281-18555822.aspxThu, 17 Apr 2008 11:15:21 GMTVoice over internet protocol (VoIP) telecommunications services must be properly managed, a new report warns.VoIP-services-only-effective-if-well-managed-438011281-18550416.aspxMon, 14 Apr 2008 15:18:29 GMTBusiness intelligence (BI) initiatives are being improved among best-in-class companies through the use of a range of capabilities, new research has indicated.BI-initiatives-improving-as-top-firms-prioritise-cost-438011281-18545841.aspxThu, 10 Apr 2008 11:50:30 GMTContingency plans such as voice disaster recovery strategies should be implemented in a holistic manner, the Association of British Insurers (ABI) says.Disaster-recovery-strategies-must-be-holistic-438011281-18543683.aspxWed, 09 Apr 2008 11:17:07 GMTSmall and medium-sized enterprises (SMEs) are to up their use of unified telecommunications this year, a new report predicts.Unified-communications-boost-for-SMEs-438011281-18528896.aspxMon, 31 Mar 2008 11:20:56 GMTTelecoms innovations such as blogs and video streaming are set to define the next generation of consumer communications, a new report claims.Emerging-technologies-crucial-to-customer-relations-438011281-18522332.aspxWed, 26 Mar 2008 10:42:50 GMTThe chief winners from the proliferation of voice over internet protocol (VoIP) telecommunications services are small and medium-sized enterprises (SMEs), one industry representative has said.SMEs-the-big-beneficiaries-of-VoIP-438011281-18520715.aspxTue, 25 Mar 2008 13:45:22 GMTBritain's small businesses have been called upon to drive the nation's success through innovation.Minister-calls-for-more-innovation-438011281-18517886.aspxThu, 20 Mar 2008 11:00:12 GMTAs telecommunications strategies increasingly prioritise multichannel communications, one industry publication has pointed out some interesting content issues the development highlights.Device-convergence-raises-content-issues-438011281-18506897.aspxWed, 12 Mar 2008 17:03:26 GMTAdoption of software as a service (SaaS) for web content management is occurring at a slower rate in Europe than in the US, new research shows.Saas-adoption-slower-in-Europe-438011281-18500752.aspxFri, 07 Mar 2008 17:25:53 GMTThe majority of UK companies have no contingency preparations for data loss, according to new research.Too-many-firms-are-ill-prepared-for-disaster-438011281-18496722.aspxWed, 05 Mar 2008 17:10:05 GMTThreats to business continuity are proliferating, according to a new study.Firms-concerned-about-business-continuity-438011281-18492658.aspxMon, 03 Mar 2008 17:11:15 GMTAs of Spring 2008, Ofcom will change the regulatory guidelines of Non-Geographic Numbers (NGN’s).I-am-an-owner-of-0800---0870---0845---0844---0871-numbers-what-will-happen-to-me-438011281-dr32.aspxWed, 27 Feb 2008 15:25:00 GMTThe changes advocated by Ofcom are as follows:I-dial-0800---0870---0845---0871---0844---03-numbers-what-will-happen-to-me-438011281-dr31.aspxWed, 27 Feb 2008 15:20:00 GMTImpact on your Business The impact on your business will vary dramatically depending on how many calls you make and receive to NGNs, the reason for owning your non geographic numbers, where they are published, and how exposed your business will be.Business-advice-centre-for-0800---0870---0845---0871---0844---03-numbers-438011281-dr30.aspxWed, 27 Feb 2008 14:35:00 GMTHome-based positions such as virtual call centre agents can widen access to employment, it has been claimed.Telecommunications-developments-widen-access-to-employment-438011281-18478353.aspxThu, 21 Feb 2008 16:49:58 GMTVoice over internet protocol (VoIP) telecommunications systems are of particular importance to small and medium-sized enterprises (SME), according to one expert.Small-businesses-can-benefit-from-VoIP-telecoms-438011281-18476073.aspxWed, 20 Feb 2008 15:39:34 GMTThe credit crunch should not limit companies' marketing activity, according to one industry representative.Customer-loyalty-crucial-during-hard-times-438011281-18474373.aspxTue, 19 Feb 2008 16:52:29 GMTScottish Power has reduced its costs and increased its call centre capacity by switching to a virtual call centre, it has been revealed.Virtual-call-centre-cuts-costs-438011281-18472274.aspxMon, 18 Feb 2008 16:05:20 GMTHosted software could be the key to customer relationship management for small firms, a new study suggests.SMEs-could-benefit-from-hosted-customer-relationship-solutions-438011281-18467915.aspxThu, 14 Feb 2008 13:37:02 GMTWeb analytics is being used by best-in-class enterprises to derive insight into the habits of their customers, new research indicates.Best-in-class-companies-adopting-web-analytics-438011281-18463155.aspxMon, 11 Feb 2008 17:21:39 GMTThe security strategies employed by telecommunications firms are better than those carried out by consumer businesses, new research indicates.Telecommunications-companies-beat-consumer-business-at-security-438011281-18460953.aspxFri, 08 Feb 2008 16:56:07 GMTBusiness demand for greater bandwidth is driving investment in Ethernet over copper technology, a new report claims.Investment-in-Ethernet-over-copper-driven-by-business-demand-438011281-18454836.aspxTue, 05 Feb 2008 15:30:29 GMTA new forum is being held to further the cause of web 2.Forum-to-address-web-2.0-security-438011281-18452852.aspxMon, 04 Feb 2008 15:51:56 GMTIT managers are less concerned about security breaches than they were in the past, a new study indicates.Security-breaches-less-of-a-worry-for-IT-managers-438011281-18451032.aspxFri, 01 Feb 2008 16:05:35 GMTGrowth in the IT and telecommunications sector is to drive industry demand for skilled professionals, one specialist body predicts.Telecoms-growth-driving-demand-for-skilled-employees-438011281-18447228.aspxWed, 30 Jan 2008 15:31:28 GMTBusinesses are facing new challenges as the telecommunications industry enters a new era of affordable digital convergence, according to a new report.Digital-convergence-poses-new-business-challenges-438011281-18445414.aspxTue, 29 Jan 2008 15:35:05 GMTSmall and medium-sized enterprises (SME) are failing to fully realise their communications potential, a new study suggests.SMEs-failing-to-fully-exploit-telecoms-potential-438011281-18442135.aspxFri, 25 Jan 2008 16:46:33 GMTChief information officers (CIOs) are increasingly recognising the potential of web 2.Social-computing-can-aid-customer-retention-438011281-18440353.aspxThu, 24 Jan 2008 16:31:57 GMTProductivity in contact centres is driven by workforce management (WFM), a new report asserts.Workforce-management-at-the-crux-of-contact-centre-productivity-438011281-18435089.aspxMon, 21 Jan 2008 16:38:24 GMTThe control offered by voice over internet protocol (VoIP) is likely to drive adoption of the technology in the long term, new research suggests.Control-a-long-term-driver-of-VoIP-take-up-438011281-18433146.aspxFri, 18 Jan 2008 16:49:36 GMTUser-dominated computing is increasingly influencing IT investment decisions, according to a new report.User-dominated-computing-holds-sway-over-IT-investment-decisions-438011281-18433137.aspxFri, 18 Jan 2008 16:48:58 GMTSmall and medium-sized business invested a growing amount in technology last year, a new study notes.Smaller-firms-investing-more-in-technology-438011281-18427306.aspxTue, 15 Jan 2008 15:18:17 GMTTelecoms spending on IT support service is set to grow over the next five years, a new report forecasts.Telecoms-IT-support-service-spending-to-grow-438011281-18425666.aspxMon, 14 Jan 2008 16:23:13 GMTCompanies that embrace web-based training are exposing themselves to a greater breadth of opportunities, an industry organisation claims.Online-training-brings-opportunities-438011281-18423696.aspxFri, 11 Jan 2008 16:30:34 GMTThe Scottish government has launched a new campaign to extend the reach of broadband internet services and get more people online.Campaign-to-extend-reach-of-broadband-launched-438011281-18421736.aspxThu, 10 Jan 2008 15:54:33 GMTCorporate-facing telecoms technologies such as voice over internet protocol look set to proliferate as broadband speeds improve, one industry body forecasts.Broadband-speed-improvements-to-foster-innovation-438011281-18418233.aspxTue, 08 Jan 2008 16:36:32 GMTInvestment in technological innovation has been described as a cornerstone of business success by a new report.IT-innovation-key-to-corporate-success-438011281-18414644.aspxFri, 04 Jan 2008 16:54:39 GMTA Japanese firm has reportedly devised a new piece of technology that enables the reading of the emotions of the person on the other end of the phone call.Call-centre-technology-can-read-emotions-438011281-18407839.aspxFri, 28 Dec 2007 11:43:22 GMTReal-time data mining is the "future" for call centre solutions and can be useful in providing companies with up-to-the minute information.Real-time-data-mining-useful-for-call-centres-438011281-18407394.aspxThu, 27 Dec 2007 15:26:15 GMTThe proliferation of unified communications looks set to change the future of the call centre industry, according to one commentator.Call-centres-pioneering-unified-telecoms-438011281-18403367.aspxThu, 20 Dec 2007 17:34:27 GMTGovernment organisations are increasingly recognising the advantages of engaging with their constituents, according to a new report.Public-sector-recognising-benefits-of-engagement-438011281-18389138.aspxTue, 11 Dec 2007 11:28:13 GMTA unified risk management strategy can maximise the performance of companies and lower costs, it has been claimed.Risk-management-saves-money-438011281-18383899.aspxThu, 06 Dec 2007 12:38:22 GMTBusiness intelligence (BI) software may improve customer service, new figures suggest.Customer-service-improvement-possible-through-BI-438011281-18373359.aspxWed, 28 Nov 2007 13:56:57 GMTTelecoms operators are poised to begin exploiting the opportunities of business intelligence (BI), it has been suggested.Telecoms-sector-set-to-exploit-BI-438011281-18371635.aspxTue, 27 Nov 2007 14:34:52 GMTThe shift towards internet protocol (IP) infrastructure is to improve efficiency in the contact centre sector, a new report predicts.IP-infrastructure-will-aid-staff-management-438011281-18365794.aspxThu, 22 Nov 2007 12:29:06 GMTSession initiation protocol (Sip) services are set to account for almost half of all telecom users by 2012, a new study forecasts.Sip-boom-predicted-by-2012-438011281-18364365.aspxWed, 21 Nov 2007 14:32:09 GMTGlobal adoption of smartphones looks set to override the market share of laptops over the next five years, it has been predicted.Smartphones-could-replace-laptops-438011281-18362573.aspxTue, 20 Nov 2007 14:56:06 GMTBusiness continuity plans should encompass communications and other human issues as well as IT, a new report has advised.Disaster-recovery-not-only-about-IT-438011281-18355886.aspxWed, 14 Nov 2007 16:51:48 GMTUptake of voice over internet protocol (VoIP) is growing among small and medium-sized businesses, it has been observed.VoIP-uptake-growing-438011281-18350430.aspxFri, 09 Nov 2007 16:48:02 GMTOne leading industry expert has emphasised the importance of firms having balanced recruitment policies that take into account personalities and character traits as well as more formal qualifications.Personal-skills-important-to-information-security-438011281-18336593.aspxTue, 30 Oct 2007 17:31:14 GMTNational telecom regulators across the European Union's (EU) 27 member states have been granted the right for a unified set of rules governing voice over internet protocol (VoIP) across the EU, it has been reported.Non-geographic-numbering-to-be-permitted-in-Europe-438011281-18334586.aspxMon, 29 Oct 2007 16:05:29 GMTCustomer service standards have improved over the last five years, a new study shows.Technology-driving-customer-service-improvement-438011281-18330837.aspxThu, 25 Oct 2007 14:45:42 GMTIf customers' attention is not attracted within nine seconds of receiving a call, they will hang up, according to new research.Calls-must-captivate-consumers-within-9-seconds-438011281-18327139.aspxTue, 23 Oct 2007 12:24:14 GMTTelecoms and IT companies have been advised to consider the implications of internet protocol (IP) telephony beyond expected cost savings.Financial-gain-should-not-drive-IP-telephony-adoption-438011281-18324398.aspxFri, 19 Oct 2007 16:39:32 GMTInvestment in innovation is one of the recommendations that will be made at an upcoming contact centre conference, it was reported.Innovation-recommended-as-contact-centres-anticipate-2012-438011281-18322710.aspxThu, 18 Oct 2007 16:50:11 GMTOpen source voice over internet protocol (VoIP) is still developing, it has reportedly been claimed.Cautious-approach-to-open-source-VoIP-noted-438011281-18321128.aspxWed, 17 Oct 2007 16:48:46 GMTLloyds TSB has revealed plans to create 250 more jobs at two call centres in South Wales, it has been reported.Lloyds-TSB-creates-more-call-centre-jobs-438011281-18305729.aspxThu, 04 Oct 2007 17:09:54 GMTOne of the UK's largest building societies, Britannia, has implemented Netcall's hosted QueueBuster service in its Bristol contact centre, to provide allow customers to avoid waiting in telephone queues for long periods when it is busy.Call-centre-implements-QueueBuster-438011281-18304225.aspxWed, 03 Oct 2007 18:30:26 GMTDublin Airport Authority (DAA) is to implement a fully automated speech-based flight information system.Dublin-Airport-chooses-self-service-and-speaker-verification-system--438011281-18302119.aspxTue, 02 Oct 2007 16:31:38 GMTNew speech recognition and text-to-speech technology could revolutionise the way that call centres operate.Speech-technology-could-revolutionise-call-centres-438011281-18297589.aspxFri, 28 Sep 2007 10:33:07 GMTSatellite navigation specialist Trafficmaster is about to launch a new SmartNav service in the UK which will make use of both GPS technology and human contact through call centre operatives to help drivers to find the fastest route to their destinations.Call-centres-to-help-direct-traffic-438011281-18296259.aspxThu, 27 Sep 2007 13:50:05 GMTJulia Goldsworthy, Liberal Democrat MP for Falmouth and Cambourne, has called on mobile phone companies to make calls to 0800 numbers free from mobile phones.Lib-Dem-MP-Make-0800-calls-free-from-mobiles-438011281-18296255.aspxThu, 27 Sep 2007 13:49:22 GMTA new call centre is opening in Londonderry that will create 450 jobs.New-UK-call-centre-to-create-450-jobs--438011281-18291466.aspxMon, 24 Sep 2007 16:13:17 GMTVoice over Internet Protocol (VoIP) "makes real sense operationally and commercially for many businesses," enabling workers to be more mobile while remaining in touch with their base, according to a spokesperson for the Communications Management Association (CMA).CMA-VoIP-enabling-workers-to-stay-in-touch-438011281-18288869.aspxFri, 21 Sep 2007 11:00:28 GMT