http://www.drltd.com/readstories.aspxThis is the Direct Response : News feedLow morale and low profits are two of the risks faced by call centre managers who do not take a firm approach to the administration of their facility, it has been claimed.http://www.drltd.com/Strong-leadership-needed-in-call-centres-438011278-18593465.aspxWed, 14 May 2008 15:49:51 GMTBusinesses looking to reduce their expenditure on telecommunications could be wise to adopt a voice over internet protocol (VoIP) solution, it has been claimed.http://www.drltd.com/VoIP-can-reduce-business-telecoms-costs-438011280-18593461.aspxWed, 14 May 2008 15:48:21 GMTUnified telecommunications is changing the way calls are initiated, according to an industry commentator.http://www.drltd.com/Unified-telecoms-will-change-the-way-calls-are-made-438011281-18593455.aspxWed, 14 May 2008 15:46:49 GMTBusiness strategists should consider web analytics a central part of their planning strategy, a new article attests.http://www.drltd.com/Web-analytics-a-crucial-business-strategy-438011279-18591245.aspxTue, 13 May 2008 15:31:10 GMTThe internet is gradually becoming a more trusted resource for the purchase of car insurance, a new report indicates.http://www.drltd.com/Car-insurance-customers-considering-e-commerce-438011279-18591244.aspxTue, 13 May 2008 15:30:31 GMTOnline shopping for holidays is going from strength to strength, according to one industry expert.http://www.drltd.com/Tourism-e-commerce-getting-stronger-438011279-18591238.aspxTue, 13 May 2008 15:29:34 GMTPatient care messaging has been rolled out across ten primary care trusts (PCTs) in England during the first quarter of the year, mobile health provider iPLATO has confirmed.http://www.drltd.com/Mobile-technology-rolled-out-in-10-PCTs--438011286-18588516.aspxMon, 12 May 2008 11:36:06 GMTCall centre assistance represents an important aspect of e-commerce customer service, a new report highlights.http://www.drltd.com/E-contact-centre-support-helpful-for-online-retail-438011279-18588512.aspxMon, 12 May 2008 11:35:24 GMTIT service desks are increasingly using phone-based call centres to provide support, a new report indicates.http://www.drltd.com/Call-centre-IT-support-on-the-increase-438011278-18588507.aspxMon, 12 May 2008 11:34:49 GMTThe call centre support offered by specialist PC manufacturers is superior to that offered by large suppliers, a new report indicates.http://www.drltd.com/Specialist-manufacturers-best-at-call-centre-support-438011279-18586762.aspxFri, 09 May 2008 14:05:22 GMTMobile voice over internet protocol (VoIP) is developing, according to one industry expert.http://www.drltd.com/Mobile-VoIP-on-the-way-438011280-18586759.aspxFri, 09 May 2008 14:04:40 GMTSocial networking activity is ready to make the leap to mobile communications, according to one industry expert.http://www.drltd.com/Mobile-devices-set-to-incorporate-social-networks-438011280-18586732.aspxFri, 09 May 2008 13:55:24 GMTA survey of almost 2,000 consumers has shown that searching for new furniture over the internet is now popular with more than half of shoppers, according to a new survey.http://www.drltd.com/Online-furniture-shopping-popular-438011285-18584629.aspxThu, 08 May 2008 13:33:28 GMTSmall and medium-sized enterprises (SMEs) that embrace mobile communications are more likely to enjoy better business relationships, a new survey has indicated.http://www.drltd.com/Mobile-solutions-key-to-SME-success-438011280-18584626.aspxThu, 08 May 2008 13:32:32 GMTGrowth in online sales is set to slow down in the coming quarters, according to information and broadband consultancy Point Click.http://www.drltd.com/Online-retail-growth-to-slow-438011285-18583722.aspxWed, 07 May 2008 17:57:06 GMTMobile technology is allowing UK workers to become more self-reliant, according to research carried out by a UK office support consultancy.http://www.drltd.com/Mobile-technology-boosts-UK-workers-438011280-18583720.aspxWed, 07 May 2008 17:55:39 GMTCompanies must practice what they preach when it comes to flexible working, a gender specialist at the British Computer Society (BCS) has said.http://www.drltd.com/Flexible-working-must-be-delivered-438011278-18580592.aspxTue, 06 May 2008 13:35:40 GMTWeb financial services are the third most popular type of internet activity, behind email and search, and new study indicates.http://www.drltd.com/Online-banking-third-most-popular-web-activity-438011279-18580582.aspxTue, 06 May 2008 13:28:18 GMTE-contact centres may be a vital tool in dealing with customer requests for out-of-stock products, a new article advises.http://www.drltd.com/E-contact-centres-can-help-handle-out-of-stock-products-438011279-18578418.aspxFri, 02 May 2008 12:28:44 GMTOnline shopping requires the same level of consumer vigilance as high street commerce, one global information services company has said.http://www.drltd.com/Vigilance-necessary-when-online-shopping-438011279-18578414.aspxFri, 02 May 2008 12:26:49 GMTAs more financial services become available on mobile phones, a greater sense of responsibility about money could be fostered among British consumers, one writer claims.http://www.drltd.com/Mobile-banking-could-foster-consumer-responsibility-438011280-18578413.aspxFri, 02 May 2008 12:25:23 GMTCustomer relationship management (CRM) can deliver cost savings to call centres and other businesses, a new initiative highlights.http://www.drltd.com/New-CRM-standard-established-438011278-18576742.aspxThu, 01 May 2008 14:16:03 GMTThe benefits of homeworking and other flexible call centre employment practices could be cancelled out if such strategies are not effectively integrated with other aspects of business, a new report warns.http://www.drltd.com/Flexible-working-in-call-centres-must-be-effectively-integrated-438011278-18576738.aspxThu, 01 May 2008 14:15:21 GMTA new study is attempting to improve the regional accent recognition of automated call centre systems.http://www.drltd.com/Call-centres-could-develop-regional-sensitivity-438011278-18576733.aspxThu, 01 May 2008 14:14:33 GMTThe call centre operated by Crimestoppers is expecting its millionth phone call this month, a new report observes.http://www.drltd.com/Crime-stopping-call-centre-approaching-millionth-call-438011278-18574381.aspxWed, 30 Apr 2008 12:55:35 GMTCall centres that offer flexible working solutions may help create jobs in socially excluded communities, one industry figure has claimed.http://www.drltd.com/Call-centre-homeworking-good-for-social-inclusion-438011278-18574379.aspxWed, 30 Apr 2008 12:54:41 GMTShopping online for holidays offers consumers convenience, one market watchdog has said.http://www.drltd.com/Travel-e-commerce-is-convenient-438011279-18574378.aspxWed, 30 Apr 2008 12:53:50 GMTMobile device shipments grew in the first quarter of the year, according to a new report.http://www.drltd.com/Growth-in-mobile-device-shipments-noted-438011280-18572255.aspxTue, 29 Apr 2008 13:08:16 GMTWeb financial services facilities were used by about a third of UK consumers in January, a new report indicates.http://www.drltd.com/Online-banking-used-by-a-third-of-Brits-438011283-18572248.aspxTue, 29 Apr 2008 13:06:21 GMTConsumers are increasingly logging onto the internet to share their customer experiences and learn about those of others, a new report observes.http://www.drltd.com/Shoppers-use-web-chat-to-share-experiences-438011279-18572239.aspxTue, 29 Apr 2008 13:04:59 GMTThe top-performing companies in the field of customer service are to continue improving, one industry authority has predicted.http://www.drltd.com/The-best-will-get-better-says-customer-experience-expert-438011281-18570390.aspxMon, 28 Apr 2008 14:31:32 GMTTelecommunications developments look set to exert a tremendous impact on the way Britons vote, it has been claimed.http://www.drltd.com/Voting-mechanisms-could-be-transformed-through-telecoms-advances-438011281-18570378.aspxMon, 28 Apr 2008 14:30:14 GMTMobile devices are set to grow increasingly more sophisticated as sector innovation continues, one expert has said.http://www.drltd.com/Mobile-innovation-set-to-continue-438011280-18570361.aspxMon, 28 Apr 2008 14:24:20 GMTE-commerce sites may find their conversions boosted by the incorporation of about us sections in their blogs, new advice indicates.http://www.drltd.com/Corporate-information-an-online-shopping-booster-438011279-18568062.aspxFri, 25 Apr 2008 12:14:58 GMTGrowth of between 20 and 25 per cent in hosted call centre seats is expected to take place this year, a new report indicates.http://www.drltd.com/Hosted-call-centre-seats-to-grow-438011278-18568060.aspxFri, 25 Apr 2008 12:14:25 GMTCompanies should talk to their customers to find out what makes them tick, it has been suggested.http://www.drltd.com/Talk-to-customers-says-firm-438011281-18568057.aspxFri, 25 Apr 2008 12:13:46 GMTCompanies are failing to take advantage of the benefits that telecoms initiatives such as web chat can offer, a new report claims.http://www.drltd.com/Fears-about-web-chat-blind-firms-to-its-benefits-438011279-18565634.aspxThu, 24 Apr 2008 10:09:05 GMTBusiness intelligence (BI) initiatives are not being pursued by call centres that feel they lack the time for such endeavours, a new report claims.http://www.drltd.com/Call-centres-lack-the-time-for-web-analytics-438011279-18565630.aspxThu, 24 Apr 2008 10:08:12 GMTUse of mobile payment services is set to increase over the next four years, a new report indicates.http://www.drltd.com/Mobile-payment-adoption-to-rise-says-report-438011280-18564178.aspxWed, 23 Apr 2008 13:19:22 GMTUK call centres may find the ideal opportunity to experiment with flexible working practices next month, a new report claims.http://www.drltd.com/Call-centres-should-try-remote-working-438011278-18564172.aspxWed, 23 Apr 2008 13:18:07 GMTVoice over internet protocol (VoIP) telephony is no longer "next generation" telecommunications technology, a new report asserts.http://www.drltd.com/VoIP-is-here-now-438011281-18564171.aspxWed, 23 Apr 2008 13:17:10 GMTSmall businesses may find that telecoms initiatives such as virtual offices give them the appearance of increased sophistication, one expert claims.http://www.drltd.com/Virtual-offices-can-enhance-business-profile-438011281-18561696.aspxTue, 22 Apr 2008 10:09:28 GMTE-commerce resources are vital purchase and research tools for new mothers, a new report has claimed.http://www.drltd.com/New-parents-enjoy-online-shopping-438011279-18561695.aspxTue, 22 Apr 2008 10:08:35 GMTSmall firms looking to sell products online should find it fairly easy to establish a web presence, one expert claims.http://www.drltd.com/E-commerce-easy-for-small-firms-438011279-18561694.aspxTue, 22 Apr 2008 10:08:00 GMTThe range of telecommunications methods employed by call centres must diversify in order to keep up with technological advances, a new report asserts.http://www.drltd.com/Call-centres-set-to-diversify-438011278-18560136.aspxMon, 21 Apr 2008 13:08:28 GMTOnline shopping customers appreciate the opportunity to speak with a call centre representative about their purchase, a new study suggests.http://www.drltd.com/E-contact-centres-could-improve-online-shopping-experience-438011279-18560132.aspxMon, 21 Apr 2008 13:06:30 GMTOnline shopping companies could find their conversion rates almost tripled through using web chat, it has been claimed.http://www.drltd.com/Web-chat-can-triple-conversion-rates-438011279-18560130.aspxMon, 21 Apr 2008 13:05:56 GMTRemote working can be a good thing for workers and the companies that employ them, one sector practitioner has said.http://www.drltd.com/Employees-and-employers-benefit-from-homeworking-438011278-18557901.aspxFri, 18 Apr 2008 11:56:06 GMTDeveloping an e-commerce strategy may be a good move for a small business, one commentator has suggested.http://www.drltd.com/E-commerce-good-for-small-businesses-438011279-18557891.aspxFri, 18 Apr 2008 11:55:16 GMTConsumers are increasingly open to the idea of accessing financial services on their mobile devices, a new report indicates.http://www.drltd.com/Mobile-banking-on-the-up-438011280-18557888.aspxFri, 18 Apr 2008 11:54:36 GMTRemote working could enable sales staff to increase their success rate, a new report has assertedAn investigation by research company Aberdeen found that the ability to access telecoms facilities such as email, internet and customer relationship management systems remotely can be a boost for sales teams.http://www.drltd.com/Sales-success-could-be-enhanced-through-remote-working-438011278-18555828.aspxThu, 17 Apr 2008 11:17:05 GMTContingency planning strategies are important for small businesses, one industry expert has commented.http://www.drltd.com/Disaster-recovery-important-for-small-firms-438011281-18555822.aspxThu, 17 Apr 2008 11:15:21 GMTOnline shopping for literature may have found a new partner in Google Book Search, one web traffic monitoring service claims.http://www.drltd.com/Online-shopping-for-books-could-utilise-Google-function-438011279-18553715.aspxWed, 16 Apr 2008 10:37:07 GMTTelecommunications advances have enabled a growing number of business sectors to embrace flexible working, it has been claimed.http://www.drltd.com/Homeworking-an-option-for-many-thanks-to-telecoms-advances-438011278-18553709.aspxWed, 16 Apr 2008 10:36:34 GMTBehavioural targeting using web analytics makes many of the most useful aspects of the internet possible, one privacy expert has said.http://www.drltd.com/Web-tracking-useful-if-used-correctly-438011279-18553704.aspxWed, 16 Apr 2008 10:35:49 GMTOnline resources need to do more to meet the customer service needs of older people, it has been claimed.http://www.drltd.com/Websites-failing-to-serve-older-people-438011279-18552064.aspxTue, 15 Apr 2008 12:32:32 GMTOnline shopping services must hone their content optimisation techniques, a new report suggests.http://www.drltd.com/Content-optimisation-essential-for-e-commerce-438011279-18552059.aspxTue, 15 Apr 2008 12:30:57 GMTBanking customers are open to telecoms services such as web chat, a new report indicates.http://www.drltd.com/Web-chat-an-option-for-financial-services-customers-438011279-18552058.aspxTue, 15 Apr 2008 12:29:55 GMTA new customer call centre in Wokingham is being introduced to help residents with frequently asked questions.http://www.drltd.com/New-call-centre-could-save-council-officers-time-438011278-18550419.aspxMon, 14 Apr 2008 15:18:55 GMTVoice over internet protocol (VoIP) telecommunications services must be properly managed, a new report warns.http://www.drltd.com/VoIP-services-only-effective-if-well-managed-438011281-18550416.aspxMon, 14 Apr 2008 15:18:29 GMTCall centres may find their costs lowered through a consolidated approach to infrastructure, it has been claimed.http://www.drltd.com/Consolidated-call-centres-can-lower-costs-438011278-18550407.aspxMon, 14 Apr 2008 15:17:31 GMTEnabling call centre agents to work from home could boost the sector's flexibility, it has been claimed.http://www.drltd.com/Call-centres-could-benefit-from-remote-working-438011278-18548274.aspxFri, 11 Apr 2008 14:46:08 GMTBritish customers expect more from their call centres than their overseas counterparts, it has emerged.http://www.drltd.com/Brits-want-more-from-their-call-centres-438011278-18548270.aspxFri, 11 Apr 2008 14:45:35 GMTThe majority of women prefer managing their money on the internet, a new study indicates.http://www.drltd.com/Women-prefer-online-financial-management-438011279-18548266.aspxFri, 11 Apr 2008 14:45:00 GMTThe efforts of social networking sites to incorporate e-commerce into their set-up may be flawed, some commentators claim.http://www.drltd.com/Social-networking-sites-may-not-succeed-at-e-commerce-438011279-18545863.aspxThu, 10 Apr 2008 11:53:51 GMTE-commerce companies could improve their email telecommunications by responding to queries more promptly, a new study suggests.http://www.drltd.com/E-contact-centres-need-to-align-performance-with-customer-expectations-438011279-18545854.aspxThu, 10 Apr 2008 11:52:25 GMTBusiness intelligence (BI) initiatives are being improved among best-in-class companies through the use of a range of capabilities, new research has indicated.http://www.drltd.com/BI-initiatives-improving-as-top-firms-prioritise-cost-438011281-18545841.aspxThu, 10 Apr 2008 11:50:30 GMTThe growth of global system for mobile (GSM) subscribers declined since last year, according to a new report.http://www.drltd.com/GSM-growth-to-decline-438011280-18545835.aspxThu, 10 Apr 2008 11:49:45 GMTA new call centre is to help a hospital in Berlin provide patient services and carry out research, it has emerged.http://www.drltd.com/New-call-centre-to-boost-hospitals-telemedicine-research-and-service-438011286-18543686.aspxWed, 09 Apr 2008 11:17:52 GMTContingency plans such as voice disaster recovery strategies should be implemented in a holistic manner, the Association of British Insurers (ABI) says.http://www.drltd.com/Disaster-recovery-strategies-must-be-holistic-438011281-18543683.aspxWed, 09 Apr 2008 11:17:07 GMTThere has been a modest rise in the number of fraud attempts targeted at mobile devices, one expert has said.http://www.drltd.com/Mobile-phone-scams-see-small-increase-438011280-18541453.aspxTue, 08 Apr 2008 11:21:43 GMTData storage is the most pressing challenge facing e-commerce firms, according to a representative of Apacs.http://www.drltd.com/E-commerce-firms-face-data-storage-challenge-438011279-18541451.aspxTue, 08 Apr 2008 11:19:59 GMTWeb analytics can assist search engine marketing (SEM) campaigns, according to one expert.http://www.drltd.com/SEM-boosted-by-web-analytics-438011279-18541443.aspxTue, 08 Apr 2008 11:17:30 GMTUser reviews and peer comments are more likely to generate online shopping revenue than traditional advertising, it has been suggested.http://www.drltd.com/Is-social-shopping-the-future-for-e-commerce-438011279-18541067.aspxTue, 08 Apr 2008 09:15:47 GMTIncluding details of call centre contact numbers on product pages could reportedly boost e-commerce sales.http://www.drltd.com/Call-centre-details-on-product-pages-a-good-idea-438011278-18539860.aspxMon, 07 Apr 2008 14:36:09 GMTE-commerce firms may find their search engine optimisation (SEO) boosted by online discussion, it has been claimed.http://www.drltd.com/Online-retailers-can-benefit-from-web-chat-438011279-18539853.aspxMon, 07 Apr 2008 14:33:51 GMTAgeing legacy information systems could well represent a barrier to growth for retailers, a new study shows.http://www.drltd.com/Legacy-system-may-be-a-barrier-438011278-18538170.aspxFri, 04 Apr 2008 16:17:45 GMTUK call centre operations could face a crackdown by the Financial Services Authority (FSA) and PhonepayPlus (PPP) as part of a drive to eliminate incidents of bad practice in the sector.http://www.drltd.com/Call-centres-could-face-crackdown-438011278-18538161.aspxFri, 04 Apr 2008 16:17:41 GMTInternational business intelligence (BI) spending is set to grow in 2008, a new report forecasts.http://www.drltd.com/BI-spending-to-grow-this-year-438011279-18535439.aspxThu, 03 Apr 2008 12:10:04 GMTTourism companies could improve their e-commerce strategies by clearly displaying call centre details online, a new study claims.http://www.drltd.com/Travel-websites-could-improve-e-contact-centre-performance-438011279-18535436.aspxThu, 03 Apr 2008 12:08:48 GMTOnline shoppers should be given the opportunity to discuss their purchase with a call centre agent, one sector expert has advised.http://www.drltd.com/Call-centres-can-be-good-for-e-commerce-438011278-18535426.aspxThu, 03 Apr 2008 12:07:03 GMTFinancial services companies have to deal with specific challenges in the field of web analytics, one expert has claimed.http://www.drltd.com/Bank-websites-face-web-analytics-challenges-438011279-18533213.aspxWed, 02 Apr 2008 11:14:05 GMTLast year saw the online ad industry grow by 18.http://www.drltd.com/Online-ad-revenue-up-18.9-per-cent-438011279-18533211.aspxWed, 02 Apr 2008 11:12:57 GMTPeople over the age of 65 are comfortable with web-based healthcare, a new study suggests.http://www.drltd.com/Older-people-support-web-healthcare-438011286-18533208.aspxWed, 02 Apr 2008 11:12:16 GMTCall centres are being used to help GP surgeries in north Wales extend their services out of hours, it has emerged.http://www.drltd.com/North-Wales-GPs-to-assist-patients-with-call-centres-438011278-18530968.aspxTue, 01 Apr 2008 10:45:52 GMTE-commerce sales in the UK are the highest in Europe, a new report reveals.http://www.drltd.com/UK-leads-Europe-in-e-commerce-438011279-18530965.aspxTue, 01 Apr 2008 10:44:57 GMTConsumers are increasingly demanding a variety of services from their mobile devices, a new study suggests.http://www.drltd.com/Multi-functional-mobile-devices-in-demand-438011280-18530959.aspxTue, 01 Apr 2008 10:43:40 GMTUK buyers are combining online shopping research with in-store purchases, a new article asserts.http://www.drltd.com/Online-shopping-paired-with-in-store-transactions-438011279-18528902.aspxMon, 31 Mar 2008 11:22:28 GMTCharity donors want to make use of online giving options, a new report observes.http://www.drltd.com/E-contact-centre-efficiency-desired-by-charity-donors-438011279-18528899.aspxMon, 31 Mar 2008 11:21:43 GMTSmall and medium-sized enterprises (SMEs) are to up their use of unified telecommunications this year, a new report predicts.http://www.drltd.com/Unified-communications-boost-for-SMEs-438011281-18528896.aspxMon, 31 Mar 2008 11:20:56 GMTUK firms are failing to adapt to consumer demand for email telecommunications, it has been claimed.http://www.drltd.com/Companies-slow-to-utilise-e-contact-centres-438011279-18527123.aspxFri, 28 Mar 2008 13:49:52 GMTE-commerce has been boosted by the UK credit crunch, according to one industry expert.http://www.drltd.com/Credit-crunch-boost-for-e-commerce-438011279-18527119.aspxFri, 28 Mar 2008 13:48:45 GMTThe nature of mobile phone use on aircraft is now to be largely determined by airlines, one industry expert has said.http://www.drltd.com/Mobile-aircraft-use-in-the-hands-of-airlines-438011280-18527108.aspxFri, 28 Mar 2008 13:47:08 GMTSmall and medium-sized enterprises (SMEs) need to ensure their initial investment in e-commerce is followed by a committed approach to web initiatives, it has been claimed.http://www.drltd.com/E-commerce-investments-needs-to-be-sustained-438011285-18524644.aspxThu, 27 Mar 2008 12:01:25 GMTMobile devices are reportedly part of a spending injection that is to see alternative media marketing boosted by 20 per cent this year.http://www.drltd.com/Mobile-media-part-of-alt-spending-surge-438011280-18524642.aspxThu, 27 Mar 2008 12:00:24 GMTGiving consumers the chance to combine web-based tools with call centre service has boosted the results of one price comparison site.http://www.drltd.com/Price-comparison-site-sees-results-from-telecoms-integration-438011279-18524638.aspxThu, 27 Mar 2008 11:59:38 GMTTelecoms innovations such as blogs and video streaming are set to define the next generation of consumer communications, a new report claims.http://www.drltd.com/Emerging-technologies-crucial-to-customer-relations-438011281-18522332.aspxWed, 26 Mar 2008 10:42:50 GMTA shopping process that combines the high street, the internet and phone based telecoms is increasingly common, a new report notes.http://www.drltd.com/Integrated-shopping-is-the-future-438011279-18522327.aspxWed, 26 Mar 2008 10:41:48 GMTE-commerce is set to become increasingly defined by online comparison sites, it has been claimed.http://www.drltd.com/Comparison-sites-could-dominate-e-commerce-landscape-438011279-18522322.aspxWed, 26 Mar 2008 10:40:21 GMTFinancial services companies have been advised to advertise their online performance to potential customers.http://www.drltd.com/Finance-firms-should-publicise-online-initiatives-438011283-18520724.aspxTue, 25 Mar 2008 13:47:38 GMTStrategies that improve the usability of online shopping sites are the best way for companies to boost consumer satisfaction, a new report asserts.http://www.drltd.com/Usability-top-e-commerce-tactic-438011279-18520720.aspxTue, 25 Mar 2008 13:46:36 GMTThe chief winners from the proliferation of voice over internet protocol (VoIP) telecommunications services are small and medium-sized enterprises (SMEs), one industry representative has said.http://www.drltd.com/SMEs-the-big-beneficiaries-of-VoIP-438011281-18520715.aspxTue, 25 Mar 2008 13:45:22 GMTAs the credit crunch continues to take its toll, businesses have been advised to prioritise the customer experience and focus on retaining current customers.http://www.drltd.com/Web-analytics-a-good-customer-retention-method-438011279-18517901.aspxThu, 20 Mar 2008 11:04:22 GMTUK firms need to improve the way in which they integrate online and offline telecommunications channels, a new study indicates.http://www.drltd.com/Online-and-offline-channels-need-to-be-better-integrated-438011279-18517897.aspxThu, 20 Mar 2008 11:01:58 GMTBritain's small businesses have been called upon to drive the nation's success through innovation.http://www.drltd.com/Minister-calls-for-more-innovation-438011281-18517886.aspxThu, 20 Mar 2008 11:00:12 GMTPeople are increasingly willing to make substantial purchases on the web because of the control the medium offers, one industry representative has claimed.http://www.drltd.com/Online-shopping-allows-customer-control-438011285-18516438.aspxWed, 19 Mar 2008 14:20:31 GMTConsumers who consent to receiving emails from companies are more likely to respond to marketing efforts, a new report suggests.http://www.drltd.com/Permission-crucial-to-e-contact-success-438011279-18516431.aspxWed, 19 Mar 2008 14:18:59 GMTMobile-compatible websites are set to proliferate, according to a new report.http://www.drltd.com/Influx-of-mobile-friendly-sites-predicted-438011280-18516429.aspxWed, 19 Mar 2008 14:17:05 GMTBusiness process outsourcing (BPO) decision makers are failing to understand the "critical" role played by IT in the practice, a new study indicates.http://www.drltd.com/IT-critical-to-BPO-438011278-18513802.aspxTue, 18 Mar 2008 10:50:13 GMTBritish call centres helped raise £21 million for Sport Relief last weekend, it has emerged.http://www.drltd.com/£21m-raised-by-UK-call-centres-438011278-18513795.aspxTue, 18 Mar 2008 10:49:23 GMTCompanies need to improve their e-contact centre performance, according to a new study.http://www.drltd.com/E-contact-centre-performance-could-be-better-438011279-18513791.aspxTue, 18 Mar 2008 10:48:21 GMTGoogle's web success was achieved by a deep-seated commitment to consumer interests, one industry expert claims.http://www.drltd.com/Customer-centric-approach-took-Google-to-the-top-438011285-18511641.aspxMon, 17 Mar 2008 10:34:12 GMTCustomers appreciate e-commerce sites that give them the opportunity to email any queries to an e-contact centre, it has been suggested.http://www.drltd.com/Email-contact-makes-online-shopping-easier-438011279-18511635.aspxMon, 17 Mar 2008 10:33:21 GMTCall centres were invited to take part in a UK charity fundraising event last weekend.http://www.drltd.com/Call-centre-staff-recruited-for-charity-event-438011278-18511631.aspxMon, 17 Mar 2008 10:32:04 GMTThe younger generation is more likely to access news on the web than to purchase a print newspaper, a new report asserts.http://www.drltd.com/Online-news-usurps-print-based-current-affairs-438011279-18510987.aspxFri, 14 Mar 2008 17:30:17 GMTAmericans want access to health care via the internet, a new survey has discovered.http://www.drltd.com/US-web-users-want-to-contact-doctors-online-438011279-18510983.aspxFri, 14 Mar 2008 17:29:19 GMTFirms have been advised to use e-contact centres to communicate with customers who reached the checkout stage of the online shopping process before abandoning it.http://www.drltd.com/Companies-should-follow-up-shopping-basket-dropouts-438011279-18510972.aspxFri, 14 Mar 2008 17:28:03 GMTCall centres with more than ten workers are being asked to help research for the UK Contact Centre Operational Review, it has emerged.http://www.drltd.com/Call-centres-recruited-for-research-project-438011278-18508893.aspxThu, 13 Mar 2008 17:15:20 GMTCar insurance customers are increasingly making use of e-contact centres and other online resources to service their accounts, it has been claimed.http://www.drltd.com/E-contact-centres-important-to-insurance-customers-438011279-18508888.aspxThu, 13 Mar 2008 17:14:13 GMTUK retailers need to work on their email marketing, according to one industry publication.http://www.drltd.com/Retailers-need-to-work-on-email-tactics-438011279-18506919.aspxWed, 12 Mar 2008 17:05:28 GMTBusinesses should be willing to adapt their online tactics as the needs of their enterprise change, it has been claimed.http://www.drltd.com/Adaptability-crucial-for-e-businesses-438011279-18506905.aspxWed, 12 Mar 2008 17:04:16 GMTAs telecommunications strategies increasingly prioritise multichannel communications, one industry publication has pointed out some interesting content issues the development highlights.http://www.drltd.com/Device-convergence-raises-content-issues-438011281-18506897.aspxWed, 12 Mar 2008 17:03:26 GMTEstablishing the right working processes and systems is vital if companies are to please their customers, one industry expert has said.http://www.drltd.com/Systems-and-processes-ensure-customer-service-success-438011278-18504201.aspxTue, 11 Mar 2008 15:08:45 GMTA good call centre can be a vital way for a business to enhance its image with potential customers, a new report suggests.http://www.drltd.com/Call-centres-can-boost-corporate-image-438011278-18504199.aspxTue, 11 Mar 2008 15:07:30 GMTE-commerce customers will be encouraged to seek further information by websites that provide a broad range of detailed product content, it has been claimed.http://www.drltd.com/Detailed-information-will-encourage-e-commerce-enquiries-438011279-18504196.aspxTue, 11 Mar 2008 15:06:09 GMTE-commerce companies and other web-based businesses have been advised to penetrate social networks to broaden their customer base and hone brand image.http://www.drltd.com/Brands-should-penetrate-social-networks-438011279-18502658.aspxMon, 10 Mar 2008 17:02:21 GMTAll sensible advertisers are embracing web 2.http://www.drltd.com/User-generated-content-embraced-by-any-sensible-advertiser-438011279-18502651.aspxMon, 10 Mar 2008 17:01:22 GMTMobile device users are drawing on their handsets for reasons other than making voice calls, a new report observes.http://www.drltd.com/Mobile-use-shifting-away-from-voice-calls-438011280-18502648.aspxMon, 10 Mar 2008 17:00:32 GMTAdoption of software as a service (SaaS) for web content management is occurring at a slower rate in Europe than in the US, new research shows.http://www.drltd.com/Saas-adoption-slower-in-Europe-438011281-18500752.aspxFri, 07 Mar 2008 17:25:53 GMTUptake of fixed-line broadband could be overtaken by mobile web services within two years, one sector company claims.http://www.drltd.com/Mobile-could-overtake-fixed-line-by-2010-438011280-18500745.aspxFri, 07 Mar 2008 17:24:41 GMTMobile device owners do not mind receiving ads on their phones if their bills are reduced as a result, a new report claims.http://www.drltd.com/Mobile-users-open-to-ads-438011280-18500722.aspxFri, 07 Mar 2008 17:22:27 GMTOnline shopping for books is booming, according to a new report.http://www.drltd.com/Book-sales-boom-online-says-report-438011279-18498671.aspxThu, 06 Mar 2008 17:06:08 GMTThe delivery of event tickets via mobile devices could save the industry money, it has been suggested.http://www.drltd.com/Mobile-tickets-enable-cost-savings-438011280-18498661.aspxThu, 06 Mar 2008 17:05:20 GMTCost-free access to wireless broadband has been described as a public service by one industry member.http://www.drltd.com/Free-wireless-access-a-public-service-438011279-18498654.aspxThu, 06 Mar 2008 17:04:24 GMTInternational retail banks are set to spend a combined total of $9 billion (£4.http://www.drltd.com/Business-intelligence-spending-strong-in-banking-sector-438011279-18496730.aspxWed, 05 Mar 2008 17:11:34 GMTThe majority of UK companies have no contingency preparations for data loss, according to new research.http://www.drltd.com/Too-many-firms-are-ill-prepared-for-disaster-438011281-18496722.aspxWed, 05 Mar 2008 17:10:05 GMTThe market for mobile broadband grew substantially last year and is set to expand further, according to a new report.http://www.drltd.com/Mobile-broadband-set-for-further-growth-438011280-18496713.aspxWed, 05 Mar 2008 17:08:15 GMTOnline content driven by the user has required existing web analytics to adapt, it has been claimed.http://www.drltd.com/User-generated-content-has-changed-the-face-of-web-analytics-438011279-18494574.aspxTue, 04 Mar 2008 16:43:43 GMTUK consumers receive the worst customer service in Europe, according to a new study.http://www.drltd.com/Brits-bemoan-ineffective-service-438011278-18494570.aspxTue, 04 Mar 2008 16:42:47 GMTE-contact centres in the online banking sector are underperforming, according to a new study.http://www.drltd.com/Online-banking-customer-service-needs-to-improve-438011279-18494566.aspxTue, 04 Mar 2008 16:41:42 GMTThreats to business continuity are proliferating, according to a new study.http://www.drltd.com/Firms-concerned-about-business-continuity-438011281-18492658.aspxMon, 03 Mar 2008 17:11:15 GMTCommunications service providers (CSPs) are increasingly adopting consumer-driven models, it has been suggested.http://www.drltd.com/Customer-centric-approach-adopted-by-CSPs-438011280-18492653.aspxMon, 03 Mar 2008 17:10:18 GMTNew regulations regarding the sale of equities, bonds and derivatives have been published by the Financial Services Authority (FSA).http://www.drltd.com/New-taping-rules-from-FSA-438011278-18492648.aspxMon, 03 Mar 2008 17:09:16 GMTBusinesses are set to allocate just under 40 per cent of their telecommunications bill to mobile services this year, it has been claimed.http://www.drltd.com/Mobile-to-represent-40%-of-corporate-telecoms-bill-438011280-18490105.aspxFri, 29 Feb 2008 15:41:33 GMTFree phone numbers connecting e-commerce customers with e-contact centres have been described as a crucial website feature.http://www.drltd.com/E-contact-centres-foster-online-shopping-trust-438011279-18490097.aspxFri, 29 Feb 2008 15:40:20 GMTCorporate executives who claim to be committed to the consumer experience have been reminded to 'walk the walk' by one commentator.http://www.drltd.com/Managers-should-not-simply-pay-lip-service-to-the-customer-experience-438011278-18488136.aspxThu, 28 Feb 2008 16:30:05 GMTIncreased maturity is evident in the hosted contact centre market, it has been claimed.http://www.drltd.com/Hosted-contact-centre-market-has-matured-438011278-18488120.aspxThu, 28 Feb 2008 16:26:45 GMTWeb analytics is no longer just about IT, according to one sector practitioner.http://www.drltd.com/Web-analytics-has-extended-its-marketing-reach-438011279-18485874.aspxWed, 27 Feb 2008 15:52:16 GMTSecurity is a top concern for e-commerce customers, a new survey reveals.http://www.drltd.com/Online-shopping-hampered-by-low-security-awareness-438011279-18485868.aspxWed, 27 Feb 2008 15:51:23 GMTBritish businesses are finding it difficult to understand unified telecommunications, it has been claimed.http://www.drltd.com/UK-firms-need-help-embracing-unified-telecoms-438011278-18485865.aspxWed, 27 Feb 2008 15:50:25 GMTAs of Spring 2008, Ofcom will change the regulatory guidelines of Non-Geographic Numbers (NGN’s).http://www.drltd.com/I-am-an-owner-of-0800---0870---0845---0844---0871-numbers-what-will-happen-to-me-438011281-dr32.aspxWed, 27 Feb 2008 15:25:00 GMTThe changes advocated by Ofcom are as follows:http://www.drltd.com/I-dial-0800---0870---0845---0871---0844---03-numbers-what-will-happen-to-me-438011281-dr31.aspxWed, 27 Feb 2008 15:20:00 GMTImpact on your Business The impact on your business will vary dramatically depending on how many calls you make and receive to NGNs, the reason for owning your non geographic numbers, where they are published, and how exposed your business will be.http://www.drltd.com/Business-advice-centre-for-0800---0870---0845---0871---0844---03-numbers-438011281-dr30.aspxWed, 27 Feb 2008 14:35:00 GMTBusinesses with their own domain name may have more of an online presence than those which do not, it has been claimed.http://www.drltd.com/Domain-names-gives-businesses-online-presence-438011285-18483667.aspxTue, 26 Feb 2008 14:49:35 GMTBritain will need high-speed broadband in the future, according to an industry body.http://www.drltd.com/Britain-needs-high-speed-broadband-438011285-18483659.aspxTue, 26 Feb 2008 14:48:53 GMTA growing number of businesses are considering mobile commerce channels, it has been observed.http://www.drltd.com/Firms-consider-mobile-commerce-says-report-438011280-18482191.aspxMon, 25 Feb 2008 16:54:44 GMTE-commerce satisfaction is experiencing a record high, according to a new report.http://www.drltd.com/Online-shopping-satisfaction-increased-last-year-438011279-18482189.aspxMon, 25 Feb 2008 16:53:51 GMTOutsourcing in the 21st century is rewarding, but brings with it very specific risk management challenges, a new report contends.http://www.drltd.com/Next-generation-outsourcing-should-incorporate-risk-management-438011278-18482184.aspxMon, 25 Feb 2008 16:53:05 GMTContact details are one way for an e-commerce firm to make a strong first impression, it has been claimed.http://www.drltd.com/E-commerce-customers-should-not-have-to-hunt-for-call-centre-details-438011279-18480222.aspxFri, 22 Feb 2008 16:53:41 GMTThe rise of internet banking places renewed pressure on banks to hone their customer service skills, a new report asserts.http://www.drltd.com/Customer-service-crucial-challenge-for-online-banking-438011279-18480215.aspxFri, 22 Feb 2008 16:52:42 GMTE-commerce companies need to adopt precise risk management strategies to reduce their vulnerability to viruses, it has been claimed.http://www.drltd.com/E-commerce-firms-need-tailored-risk-management-tactics-438011279-18478359.aspxThu, 21 Feb 2008 16:50:56 GMTHome-based positions such as virtual call centre agents can widen access to employment, it has been claimed.http://www.drltd.com/Telecommunications-developments-widen-access-to-employment-438011281-18478353.aspxThu, 21 Feb 2008 16:49:58 GMTWorking from home can afford people a better work-life balance, according to one industry expert.http://www.drltd.com/Home-based-positions-can-improve-work-life-balance-438011278-18478349.aspxThu, 21 Feb 2008 16:49:03 GMTBritish consumers are confident about e-commerce, a new report suggests.http://www.drltd.com/Online-shopping-confidence-high-in-the-UK-438011279-18476083.aspxWed, 20 Feb 2008 15:40:55 GMTVoice over internet protocol (VoIP) telecommunications systems are of particular importance to small and medium-sized enterprises (SME), according to one expert.http://www.drltd.com/Small-businesses-can-benefit-from-VoIP-telecoms-438011281-18476073.aspxWed, 20 Feb 2008 15:39:34 GMTEnabling patients to contact doctors on the internet could improve the physician-citizen relationship, it has been claimed.http://www.drltd.com/Web-chat-could-improve-surgeon-patient-relationship-438011286-18476062.aspxWed, 20 Feb 2008 15:37:50 GMTThe credit crunch should not limit companies' marketing activity, according to one industry representative.http://www.drltd.com/Customer-loyalty-crucial-during-hard-times-438011281-18474373.aspxTue, 19 Feb 2008 16:52:29 GMTVoice over internet protocol (VoIP)-based call centres have emerged as a key channel for customer service provision, a new report asserts.http://www.drltd.com/VoIP-call-centres-are-the-future-438011279-18474366.aspxTue, 19 Feb 2008 16:51:39 GMTMost UK consumers are pleased with the customer service they receive when they visit a branch of their bank or phone its call centre, a new report reveals.http://www.drltd.com/Majority-happy-with-banks-customer-service-438011278-18474347.aspxTue, 19 Feb 2008 16:46:47 GMTUser reviews are becoming increasingly important in the online buying process, a new study has concluded.http://www.drltd.com/Users-reviews-key-to-online-purchases-438011285-18472292.aspxMon, 18 Feb 2008 16:07:37 GMTUsers of network television websites are far more likely to develop brand loyalty than those who view consumer-generated media (CGM) websites, according to a new survey.http://www.drltd.com/Network-TV-users-likely-to-be-loyal-438011285-18472284.aspxMon, 18 Feb 2008 16:06:46 GMTScottish Power has reduced its costs and increased its call centre capacity by switching to a virtual call centre, it has been revealed.http://www.drltd.com/Virtual-call-centre-cuts-costs-438011281-18472274.aspxMon, 18 Feb 2008 16:05:20 GMTE-commerce firms are investing increasingly in anti-fraud measures, a new report observes.http://www.drltd.com/Fraud-prevention-a-priority-for-e-commerce-companies-438011279-18469911.aspxFri, 15 Feb 2008 14:32:38 GMTSession border controllers (SBCs) could be the solution to security threats in voice over internet protocol (VoIP) call centres, a new report suggests.http://www.drltd.com/SBCs-key-to-VoIP-call-centre-security-in-2008-438011278-18469905.aspxFri, 15 Feb 2008 14:30:47 GMTThe technology and telecoms sectors have been the most active in terms of outsourcing, one expert has claimed.http://www.drltd.com/Outsourced-call-centres-offer-a-variety-of-benefits-438011278-18469902.aspxFri, 15 Feb 2008 14:29:45 GMTHosted software could be the key to customer relationship management for small firms, a new study suggests.http://www.drltd.com/SMEs-could-benefit-from-hosted-customer-relationship-solutions-438011281-18467915.aspxThu, 14 Feb 2008 13:37:02 GMTBusiness mobiles can also be consumer phones, Microsoft has claimed.http://www.drltd.com/Consumer-phones-should-also-be-business-mobiles-438011280-18467904.aspxThu, 14 Feb 2008 13:33:26 GMTCall centre workers who develop personal relationships tend to improve their professional performance as well, it has been claimed.http://www.drltd.com/Collaborative-contact-centres-foster-better-performance-438011278-18467901.aspxThu, 14 Feb 2008 13:31:54 GMTE-commerce firms are investing in website accessibility to expand their audiences, new research indicates.http://www.drltd.com/Accessibility-initiatives-could-maximise-e-commerce-profits-438011279-18466919.aspxWed, 13 Feb 2008 17:13:07 GMTShipments of global smart mobile devices increased last year, according to new research.http://www.drltd.com/Smart-mobile-device-shipments-grew-last-year-438011280-18466911.aspxWed, 13 Feb 2008 17:12:04 GMTStaff training schemes are helping call centre agents deal with customer complaints, it has been noted.http://www.drltd.com/Call-centre-agents-being-trained-in-complaint-handling-438011278-18466898.aspxWed, 13 Feb 2008 17:10:45 GMTTelecommunications can make the difference between a satisfied and a dissatisfied customer when it comes to returns, a new report notes.http://www.drltd.com/Telecoms-crucial-for-e-commerce-returns-438011279-18464216.aspxTue, 12 Feb 2008 14:15:56 GMTFirms are failing to maximise their use of mobile communications, it has been claimed.http://www.drltd.com/Mobile-communications-strategies-elude-global-firms-438011280-18464209.aspxTue, 12 Feb 2008 14:14:10 GMTThe 'DN6774' start tag on line 13 does not match the end tag of 'node'.http://www.drltd.com/Multi-channel-telecoms-requires-integration-438011279-18464202.aspxTue, 12 Feb 2008 14:12:20 GMTWeb analytics is being used by best-in-class enterprises to derive insight into the habits of their customers, new research indicates.http://www.drltd.com/Best-in-class-companies-adopting-web-analytics-438011281-18463155.aspxMon, 11 Feb 2008 17:21:39 GMTOnline firms should build on their phone payment systems, according to new advice.http://www.drltd.com/Phone-payments-could-help-e-commerce-firms-438011279-18463149.aspxMon, 11 Feb 2008 17:20:52 GMTLocal authorities are lagging behind commercial call centres in the field of customer service, a new study asserts.http://www.drltd.com/Local-authorities-should-improve-telecommunications-438011278-18463145.aspxMon, 11 Feb 2008 17:19:11 GMTConsumers trust online reviews when making online commerce decisions, new research reveals.http://www.drltd.com/Online-reviews-drive-e-commerce-choices-438011279-18460959.aspxFri, 08 Feb 2008 16:57:00 GMTThe security strategies employed by telecommunications firms are better than those carried out by consumer businesses, new research indicates.http://www.drltd.com/Telecommunications-companies-beat-consumer-business-at-security-438011281-18460953.aspxFri, 08 Feb 2008 16:56:07 GMTFollowing a few simple site navigation rules can make the difference between gaining or losing a customer, it has been advised.http://www.drltd.com/Navigation-is-crucial-for-e-commerce-438011279-18460944.aspxFri, 08 Feb 2008 16:54:58 GMTThe trade association for Britain's technology industry has assured the nation that a mass internet outage is unlikely.http://www.drltd.com/Telecoms-infrastructure-should-prevent-mass-web-outage--438011279-18458629.aspxThu, 07 Feb 2008 15:23:13 GMTTelecommunications advances are able to support the medical profession, it has been claimed.http://www.drltd.com/Doctors-are-supported-by-the-internet-438011286-18458626.aspxThu, 07 Feb 2008 15:22:19 GMTCall centres could incorporate staff training into its human resources management, it has been claimed.http://www.drltd.com/Call-centre-staff-could-get-degrees-438011278-18458618.aspxThu, 07 Feb 2008 15:20:56 GMTAdopting a holistic approach to telecommunications and other forms of customer contact is crucial if firms are to retain commerce, one industry expert asserts.http://www.drltd.com/Holistic-communications-crucial-for-customer-loyalty-438011279-18456606.aspxWed, 06 Feb 2008 14:37:31 GMTConsumer mobile communications could help small and medium-sized businesses (SMB) increase their productivity, new research suggests.http://www.drltd.com/Report-SMBs-should-embrace-consumer-mobile-communications-438011280-18456563.aspxWed, 06 Feb 2008 14:35:40 GMTCompanies in the utilities sector should improve the customer service offered through their call centres, a new report had advised.http://www.drltd.com/Utilities-firms-should-improve-telecommunications-service-438011278-18456556.aspxWed, 06 Feb 2008 14:27:01 GMTBusiness demand for greater bandwidth is driving investment in Ethernet over copper technology, a new report claims.http://www.drltd.com/Investment-in-Ethernet-over-copper-driven-by-business-demand-438011281-18454836.aspxTue, 05 Feb 2008 15:30:29 GMTE-commerce conversions may be boosted by intelligent search suggestions, it has been claimed.http://www.drltd.com/Filtering-is-key-for-e-commerce-success-says-article-438011285-18454830.aspxTue, 05 Feb 2008 15:29:20 GMTFinancial companies are not harnessing the power of telecommunications to improve customer service, a new report warns.http://www.drltd.com/Finance-firms-failing-on-web-chat-438011279-18454812.aspxTue, 05 Feb 2008 15:24:07 GMTCompanies that fail to move into the realm of online retail are losing money, a new report asserts.http://www.drltd.com/All-retailers-should-embrace-e-commerce-438011285-18452856.aspxMon, 04 Feb 2008 15:53:02 GMTA new forum is being held to further the cause of web 2.http://www.drltd.com/Forum-to-address-web-2.0-security-438011281-18452852.aspxMon, 04 Feb 2008 15:51:56 GMTBusinesses must embrace social networking and web chat innovations, it has been advised,Simon Norris, creator of a new internet time measuring tool called Temperus, claims that firms must accept that blogs, social networking sites and web chat applications are part of the digital landscape.http://www.drltd.com/Web-chat-should-be-approached-sensitively-438011279-18452842.aspxMon, 04 Feb 2008 15:50:57 GMTIT managers are less concerned about security breaches than they were in the past, a new study indicates.http://www.drltd.com/Security-breaches-less-of-a-worry-for-IT-managers-438011281-18451032.aspxFri, 01 Feb 2008 16:05:35 GMTLocal authorities in the UK are focusing increasingly on customer service, a new study suggests.http://www.drltd.com/Customer-service-a-priority-for-local-authorities-438011278-18451016.aspxFri, 01 Feb 2008 16:00:56 GMTVirtual offices can be a good business strategy, it has been advised.http://www.drltd.com/Small-businesses-could-benefit-from-virtual-offices-438011279-18451007.aspxFri, 01 Feb 2008 16:00:33 GMTE-commerce is achieving unprecedented global success, a new report asserts.http://www.drltd.com/Online-shopping-taking-hold-internationally-438011285-18448917.aspxThu, 31 Jan 2008 14:54:21 GMTCompanies need to streamline their data protection strategies in order to safeguard their finances, a new report warns.http://www.drltd.com/Data-protection-important-for-company-finances-438011278-18448912.aspxThu, 31 Jan 2008 14:52:44 GMTThe volume of outbound calls being made from contact centres remains high, according to a new report.http://www.drltd.com/Proactive-customer-service-sustains-outbound-call-volume-438011278-18447233.aspxWed, 30 Jan 2008 15:33:06 GMTGrowth in the IT and telecommunications sector is to drive industry demand for skilled professionals, one specialist body predicts.http://www.drltd.com/Telecoms-growth-driving-demand-for-skilled-employees-438011281-18447228.aspxWed, 30 Jan 2008 15:31:28 GMTOnline shopping grew in popularity in December in the UK, new figures show.http://www.drltd.com/E-commerce-drove-traffic-trends-in-December-438011285-18445417.aspxTue, 29 Jan 2008 15:36:35 GMTBusinesses are facing new challenges as the telecommunications industry enters a new era of affordable digital convergence, according to a new report.http://www.drltd.com/Digital-convergence-poses-new-business-challenges-438011281-18445414.aspxTue, 29 Jan 2008 15:35:05 GMTDevelopments in telecommunications have encouraged Britons to save their money, a new report maintains.http://www.drltd.com/Telecoms-advances-have-fostered-a-savings-culture-438011283-18445408.aspxTue, 29 Jan 2008 15:33:55 GMTNew e-commerce sites should focus on savvy link-building as early as possible, according to new advice.http://www.drltd.com/Initial-link-building-should-be-approached-with-care-438011285-18443809.aspxMon, 28 Jan 2008 16:11:56 GMTMobile handset shipments grew in 2007 compared to the previous year, a new report reveals.http://www.drltd.com/ABI-Mobile-shipments-up-in-2007-438011280-18443808.aspxMon, 28 Jan 2008 16:10:40 GMTBusinesses looking to switch service providers can take advantage of outsourced call centre solutions combined with online services, it has been advised.http://www.drltd.com/Call-centre-telecommunications-help-businesses-switch-438011278-18442138.aspxFri, 25 Jan 2008 16:47:36 GMTSmall and medium-sized enterprises (SME) are failing to fully realise their communications potential, a new study suggests.http://www.drltd.com/SMEs-failing-to-fully-exploit-telecoms-potential-438011281-18442135.aspxFri, 25 Jan 2008 16:46:33 GMTInvestment in mobile communications by businesses is growing, according to one sector practitioner.http://www.drltd.com/Business-mobile-investment-growing-438011280-18440359.aspxThu, 24 Jan 2008 16:33:40 GMTChief information officers (CIOs) are increasingly recognising the potential of web 2.http://www.drltd.com/Social-computing-can-aid-customer-retention-438011281-18440353.aspxThu, 24 Jan 2008 16:31:57 GMTInstant messaging (IM) is to become an increasingly prominent feature of mobile communications, a new study suggests.http://www.drltd.com/Mobile-communications-to-feature-IM-more-prominently-438011280-18438361.aspxWed, 23 Jan 2008 15:32:17 GMTContact centres in best-in-class companies look set to prioritise speech self service increasingly this year, a new study suggests.http://www.drltd.com/Speech-self-service-to-be-adopted-by-best-in-class-contact-centres-438011278-18438353.aspxWed, 23 Jan 2008 15:30:46 GMTEmail is the most wanted mobile device service among users, according to a new poll.http://www.drltd.com/Email-most-wanted-for-consumer-and-business-mobiles-438011280-18438351.aspxWed, 23 Jan 2008 15:29:18 GMTA growing number of estate agents are choosing to make their businesses entirely e-commerce and call centre-based, it has been observed.http://www.drltd.com/Property-firms-begin-shift-to-web-business-438011290-18436406.aspxTue, 22 Jan 2008 14:40:58 GMTE-commerce sites should combine web analytics with innovation if they are to succeed, a new report suggests.http://www.drltd.com/Social-networking-has-web-analytics-potential-438011285-18436400.aspxTue, 22 Jan 2008 14:39:05 GMTProductivity in contact centres is driven by workforce management (WFM), a new report asserts.http://www.drltd.com/Workforce-management-at-the-crux-of-contact-centre-productivity-438011281-18435089.aspxMon, 21 Jan 2008 16:38:24 GMTE-commerce hit record levels last Christmas, a new report shows.http://www.drltd.com/Record-for-UK-Christmas-e-commerce---438011285-18435085.aspxMon, 21 Jan 2008 16:36:55 GMTCustomer relationship management (CRM) outsourcing grew in Europe between 2006 and 2007, according to new figures.http://www.drltd.com/Study-CRM-outsourcing-achieves-European-growth-438011278-18435059.aspxMon, 21 Jan 2008 16:33:34 GMTPhysical security is being integrated with IT solutions by a growing number of best-in-class organisations, a new report asserts.http://www.drltd.com/Holistic-security-solutions-increasingly-favoured-by-firms-438011278-18433154.aspxFri, 18 Jan 2008 16:50:24 GMTThe control offered by voice over internet protocol (VoIP) is likely to drive adoption of the technology in the long term, new research suggests.http://www.drltd.com/Control-a-long-term-driver-of-VoIP-take-up-438011281-18433146.aspxFri, 18 Jan 2008 16:49:36 GMTUser-dominated computing is increasingly influencing IT investment decisions, according to a new report.http://www.drltd.com/User-dominated-computing-holds-sway-over-IT-investment-decisions-438011281-18433137.aspxFri, 18 Jan 2008 16:48:58 GMTDomain names are particularly important to financial services websites, according to one industry firm.http://www.drltd.com/Finance-companies-should-prioritise-domain-names-438011283-18431128.aspxThu, 17 Jan 2008 15:39:26 GMTCall centres should focus on becoming "customer experience centres" (CEC), a new report affirms.http://www.drltd.com/Contact-centres-should-become-customer-experience-centres-438011279-18431123.aspxThu, 17 Jan 2008 15:38:41 GMTContact centres should be an integral part of online retailers' customer service options, according to one sector news source.http://www.drltd.com/Call-centre-solutions-foster-customer-trust-438011279-18431121.aspxThu, 17 Jan 2008 15:38:04 GMTConsumer fears about web payment security could be eased by call centre solutions, according to one sector member.http://www.drltd.com/Call-centre-solutions-may-quell-web-security-fears-438011283-18429287.aspxWed, 16 Jan 2008 15:47:49 GMTThe mobile workforce is to expand globally over the next three years, one research firm forecasts.http://www.drltd.com/Global-mobile-workforce-to-reach-1bn-in-three-years-438011279-18429283.aspxWed, 16 Jan 2008 15:46:43 GMTBanking and telecoms firms are leading the increased adoption of service orientated architecture (SOA), a new report suggests.http://www.drltd.com/Telecoms-and-finance-leading-adoption-of-SOA-438011283-18429280.aspxWed, 16 Jan 2008 15:45:36 GMTCyber shopping was successful in the UK over Christmas, a new report contends.http://www.drltd.com/Christmas-sees-cyber-shopping-success-for-Britain-438011285-18427322.aspxTue, 15 Jan 2008 15:21:10 GMTInternet protocol (IP) telephony has been adopted by the majority of larger businesses in the UK, a new survey suggests.http://www.drltd.com/IP-telephony-used-by-most-big-companies-438011279-18427316.aspxTue, 15 Jan 2008 15:19:51 GMTSmall and medium-sized business invested a growing amount in technology last year, a new study notes.http://www.drltd.com/Smaller-firms-investing-more-in-technology-438011281-18427306.aspxTue, 15 Jan 2008 15:18:17 GMTCall centres should focus on staff training if they are to develop successfully, new advice states.http://www.drltd.com/Staff-training-essential-for-call-centre-success-438011279-18425669.aspxMon, 14 Jan 2008 16:24:39 GMTTelecoms spending on IT support service is set to grow over the next five years, a new report forecasts.http://www.drltd.com/Telecoms-IT-support-service-spending-to-grow-438011281-18425666.aspxMon, 14 Jan 2008 16:23:13 GMTBusiness continuity plans tend not to extend beyond one week, a new study suggests.http://www.drltd.com/Disaster-recovery-plans-need-to-be-long-term-438011278-18425664.aspxMon, 14 Jan 2008 16:22:22 GMTWebsites should avoid intrusive advertising techniques, according to a new report.http://www.drltd.com/Intrusive-ads-alienate-consumers-438011285-18423703.aspxFri, 11 Jan 2008 16:31:28 GMTCompanies that embrace web-based training are exposing themselves to a greater breadth of opportunities, an industry organisation claims.http://www.drltd.com/Online-training-brings-opportunities-438011281-18423696.aspxFri, 11 Jan 2008 16:30:34 GMTUK contact centres are to experience 14 per cent growth over the next four years, a new forecast predicts.http://www.drltd.com/Growth-forecast-for-UK-call-centres-438011278-18423678.aspxFri, 11 Jan 2008 16:27:12 GMTThe Scottish government has launched a new campaign to extend the reach of broadband internet services and get more people online.http://www.drltd.com/Campaign-to-extend-reach-of-broadband-launched-438011281-18421736.aspxThu, 10 Jan 2008 15:54:33 GMTWhile high street stores suffered a weak trading period in the run up to Christmas, online retailers enjoyed a boom in sales activity, new figures show.http://www.drltd.com/More-people-shopping-online-438011285-18421722.aspxThu, 10 Jan 2008 15:53:12 GMTThere is still room for more call centres in the north-east, according to several operators in the region who rebut suggestions that the market is saturated.http://www.drltd.com/North-east-call-centres-can-still-grow-438011278-18421720.aspxThu, 10 Jan 2008 15:51:54 GMTAlternative web world Second Life is implementing a ban on all banks within its virtual sphere.http://www.drltd.com/Cyber-world-enacts-virtual-bank-ban-438011283-18420064.aspxWed, 09 Jan 2008 16:22:31 GMTOnline banking customer security measures have improved, one sector expert has observed.http://www.drltd.com/Web-banking-consumer-security-has-improved-438011283-18420056.aspxWed, 09 Jan 2008 16:21:16 GMTBritish consumers want their call centre agents to have quick wits, a new survey shows.http://www.drltd.com/Call-centre-agents-should-be-quick-witted-438011279-18420054.aspxWed, 09 Jan 2008 16:20:38 GMTFinance practitioners are among the most aware of the security issues surrounding web 2.http://www.drltd.com/Finance-industry-leads-on-web-2.0-security-438011283-18418235.aspxTue, 08 Jan 2008 16:37:05 GMTCorporate-facing telecoms technologies such as voice over internet protocol look set to proliferate as broadband speeds improve, one industry body forecasts.http://www.drltd.com/Broadband-speed-improvements-to-foster-innovation-438011281-18418233.aspxTue, 08 Jan 2008 16:36:32 GMTThe adoption of business intelligence (BI) software is being driven by the finance sector, a new survey suggests.http://www.drltd.com/Finance-sector-recognises-BI-benefits-438011283-18418224.aspxTue, 08 Jan 2008 16:35:29 GMTRecord performance statistics have been achieved by staff at a UK call centre, it has emerged.http://www.drltd.com/Performance-record-at-police-UK-call-centre-438011288-18416154.aspxMon, 07 Jan 2008 16:05:57 GMTProviding a call centre solution has been described as vital for an e-commerce site to achieve success.http://www.drltd.com/E-retailers-should-offer-call-centre-solutions-438011285-18416150.aspxMon, 07 Jan 2008 16:04:48 GMTMore people are choosing to apply for mortgages from the comfort of their own home, according to a new study.http://www.drltd.com/Mortgage-applications-moving-online-438011283-18416148.aspxMon, 07 Jan 2008 16:03:49 GMTInvestment in technological innovation has been described as a cornerstone of business success by a new report.http://www.drltd.com/IT-innovation-key-to-corporate-success-438011281-18414644.aspxFri, 04 Jan 2008 16:54:39 GMTThe proliferation of broadband connections in the UK offers businesses a greater diversity of customer service options, it is claimed.http://www.drltd.com/Broadband-boosts-customer-service-options-438011279-18414639.aspxFri, 04 Jan 2008 16:53:22 GMTOfcom must take action on rural broadband provision for the sake of enterprises based in non-urban areas, it has been asserted.http://www.drltd.com/CBI-calls-for-rural-broadband-intervention-from-Ofcom-438011279-18414632.aspxFri, 04 Jan 2008 16:52:44 GMTDiscounts drove cyber shopping activity during the final days of the Christmas season 2007, a new report notes.http://www.drltd.com/Price-cuts-see-year-end-cyber-shopping-soar-438011285-18412788.aspxThu, 03 Jan 2008 16:53:04 GMTSpending on IT services in Europe's financial services industry is set to fall this year, a new report forecasts.http://www.drltd.com/Financial-services-spending-less-on-IT-438011283-18412781.aspxThu, 03 Jan 2008 16:51:53 GMTThe potential for the use of internet-enabled mobile phones in business is "huge", according to one commentator.http://www.drltd.com/Business-use-of-web-mobiles-potentially-huge-438011280-18412777.aspxThu, 03 Jan 2008 16:51:00 GMTGrowth in the financial services sector has been driven by IT research, one commentator claims.http://www.drltd.com/Financial-services-growth-dependent-on-IT-438011283-18411019.aspxWed, 02 Jan 2008 16:51:04 GMTHome-based agents working in virtual call centres are to become increasingly common, it has been predicted.http://www.drltd.com/Virtual-call-centres-to-proliferate-438011280-18411016.aspxWed, 02 Jan 2008 16:50:05 GMTChronic obstructive pulmonary disorder patients (COPD) are using BlackBerrys to communicate with researchers, it has been reported.http://www.drltd.com/BlackBerrys-complement-call-centres-for-COPD-research-438011286-18411013.aspxWed, 02 Jan 2008 16:49:27 GMTPaperless statements are a key innovation for online banking, it has been claimed.http://www.drltd.com/Web-statements-convenient-438011283-18409410.aspxMon, 31 Dec 2007 15:44:26 GMTPlay.http://www.drltd.com/Pure-e-tailer-tops-Christmas-satisfaction-survey-438011285-18407844.aspxFri, 28 Dec 2007 11:44:23 GMTA Japanese firm has reportedly devised a new piece of technology that enables the reading of the emotions of the person on the other end of the phone call.http://www.drltd.com/Call-centre-technology-can-read-emotions-438011281-18407839.aspxFri, 28 Dec 2007 11:43:22 GMTReal-time data mining is the "future" for call centre solutions and can be useful in providing companies with up-to-the minute information.http://www.drltd.com/Real-time-data-mining-useful-for-call-centres-438011281-18407394.aspxThu, 27 Dec 2007 15:26:15 GMTCall centres can provide a vital helpline for consumers struggling to understand their Christmas gadgets over the festive season.http://www.drltd.com/Call-centres-to-be-used-to-solve-Christmas-frustrations-438011285-18406234.aspxMon, 24 Dec 2007 14:57:02 GMTAs Christmas draws closer, a new report indicates that more consumers are combining online retail with other modes of purchase.http://www.drltd.com/Cyber-shopping-diversifies-as-season-hits-peak-438011285-18404858.aspxFri, 21 Dec 2007 16:32:49 GMTA video podcast has been introduced by HM Revenue and Customs (HMRC) to educate Britons on filing self assessment tax returns online.http://www.drltd.com/Podcast-offers-tax-return-instruction-438011283-18404854.aspxFri, 21 Dec 2007 16:32:06 GMTIslamic finance requires a tailored approach, according to one expert.http://www.drltd.com/Islamic-finance-requires-tailored-approach-438011283-18404850.aspxFri, 21 Dec 2007 16:31:25 GMTConsumers are increasingly seeking out good deals on the web as Christmas approaches, a new report shows.http://www.drltd.com/Price-chasing-defines-November-web-activity-438011285-18403374.aspxThu, 20 Dec 2007 17:35:20 GMTThe proliferation of unified communications looks set to change the future of the call centre industry, according to one commentator.http://www.drltd.com/Call-centres-pioneering-unified-telecoms-438011281-18403367.aspxThu, 20 Dec 2007 17:34:27 GMTIt is important to maintain a balance between embracing new technology and engaging with customers, one web expert has claimed.http://www.drltd.com/Consumer-communications-should-be-balanced-438011279-18403357.aspxThu, 20 Dec 2007 17:32:40 GMTOnline Christmas shopping activity in the UK has beaten its own record for the season to date, new figures reveal.http://www.drltd.com/UK-online-shoppers-put-in-sterling-performance-438011279-18401220.aspxWed, 19 Dec 2007 17:05:53 GMTThe number of mobile messages sent across major markets in 2008 is set to exceed estimates for 2007, it has emerged.http://www.drltd.com/Mobile-message-numbers-to-grow-next-year-438011280-18401214.aspxWed, 19 Dec 2007 17:05:04 GMTCompanies should be ready to embrace web conferencing technologies, it has been suggested.http://www.drltd.com/Web-conferencing-saves-money-438011279-18401203.aspxWed, 19 Dec 2007 17:03:54 GMTBusiness process outsourcing can help companies cut costs and streamline operations, according to a new report.http://www.drltd.com/Outsourcing-favoured-by-best-in-class-firms-438011278-18399192.aspxTue, 18 Dec 2007 16:25:35 GMTPaying for goods using mobile phones may not seem natural at the moment, but as customer faith in the practice grows then so will the sector, according to Which?http://www.drltd.com/Confidence-key-to-mobile-payments-growth-438011283-18399189.aspxTue, 18 Dec 2007 16:24:58 GMTSearch options on websites are integral to sales-boosting strategies for online retailers, a new report claims.http://www.drltd.com/Customers-like-tailored-searches-438011285-18399184.aspxTue, 18 Dec 2007 16:23:02 GMTThe contemporary shopper wants to make purchases through a variety of channels, a new report claims.http://www.drltd.com/Consumers-want-a-multi-channel-experience-438011285-18397534.aspxMon, 17 Dec 2007 17:05:53 GMTBest in-class companies report average return on investment of 46 per cent for their total telecom cost management (TTCM) services, it has been found.http://www.drltd.com/Firms-making-gains-through-TTCM-438011283-18397526.aspxMon, 17 Dec 2007 17:05:07 GMTThe strongest spending on the internet during the season to date was recorded on Monday, December 10th by digital world analyst comScore.http://www.drltd.com/December-10th-sees-heaviest-web-spend-438011285-18397510.aspxMon, 17 Dec 2007 17:04:22 GMTSocial networking is rendering consumer reviews increasingly important to sales, it has been claimed.http://www.drltd.com/Customer-views-driving-sales-438011285-18394963.aspxFri, 14 Dec 2007 14:06:45 GMTCross-border money transfer services (MTS) supported by mobile phones look set to drive expansion in the financial services sector, it has been claimed.http://www.drltd.com/Mobile-supported-MTS-could-drive-finance-sector-expansion-438011283-18394962.aspxFri, 14 Dec 2007 14:06:12 GMTInternet shopping is gaining pace in the UK, according to new figures.http://www.drltd.com/Cyber-spend-racing-towards-Christmas-438011285-18392911.aspxThu, 13 Dec 2007 12:04:23 GMTInternet retailers should hone their customer service skills in order to improve their sales performance, according to one new study.http://www.drltd.com/Customer-focused-approach-can-up-sales-438011285-18392905.aspxThu, 13 Dec 2007 12:02:57 GMTAs the shift towards internet banking gathers momentum the industry is striking a balance between face-to-face services and web facilities, according to one sector institution.http://www.drltd.com/Banking-industry-strikes-service-balance-438011283-18390821.aspxWed, 12 Dec 2007 11:01:35 GMTThe financial services industry is to continue its investment in IT outsourcing solutions next year, a new report finds.http://www.drltd.com/Finance-sector-will-continue-to-outsource-IT-438011283-18390817.aspxWed, 12 Dec 2007 11:00:46 GMTInternet banking services are shifting towards the mobile sphere, it has been observed.http://www.drltd.com/Web-banking-moving-to-mobiles-438011283-18389142.aspxTue, 11 Dec 2007 11:28:44 GMTGovernment organisations are increasingly recognising the advantages of engaging with their constituents, according to a new report.http://www.drltd.com/Public-sector-recognising-benefits-of-engagement-438011281-18389138.aspxTue, 11 Dec 2007 11:28:13 GMTTelephone calls can help online marketers track the impact of paid search campaigns on offline sales, it has been suggested.http://www.drltd.com/Offline-impact-of-paid-search-can-be-tracked-by-phone-438011283-18387345.aspxMon, 10 Dec 2007 11:38:34 GMTA digital world analyst has reported that internet retail gains are almost 20 per cent higher than this year, with the strongest figures still yet to emerge.http://www.drltd.com/Online-spending-hits-its-stride-438011285-18387341.aspxMon, 10 Dec 2007 11:37:43 GMTThe majority of company executives acknowledge the importance of customer relationship management (CRM) software, it has been discovered.http://www.drltd.com/CRM-importance-acknowledged-438011279-18385709.aspxFri, 07 Dec 2007 12:35:12 GMTCompanies could improve their email customer service performance, it has been asserted.http://www.drltd.com/Firms-could-do-better-on-customer-contact--438011279-18385705.aspxFri, 07 Dec 2007 12:34:05 GMTA unified risk management strategy can maximise the performance of companies and lower costs, it has been claimed.http://www.drltd.com/Risk-management-saves-money-438011281-18383899.aspxThu, 06 Dec 2007 12:38:22 GMTOnline retail sales saw a 17 per cent jump in November compared to the same month last year, new figures have revealed.http://www.drltd.com/Online-retail-growth-noted-438011285-18383896.aspxThu, 06 Dec 2007 12:37:04 GMTAs growing numbers of older people choose to manage their finances online, one industry expert has highlighted the importance of accessibility.http://www.drltd.com/Online-resources-should-be-useable-by-all-438011283-18382280.aspxWed, 05 Dec 2007 14:24:28 GMTInternet retailers should ensure their contact details are clearly displayed, it has been asserted.http://www.drltd.com/Clearly-displayed-contact-details-vital-438011279-18382277.aspxWed, 05 Dec 2007 14:23:51 GMTTake-up of search marketing in the financial services sector is growing as the industry embraces new technologies, it has been claimed.http://www.drltd.com/Financial-services-firms-looking-to-search-marketing-438011283-18380408.aspxTue, 04 Dec 2007 13:37:42 GMTOnline businesses can maintain a personal approach, it has been claimed.http://www.drltd.com/Excellent-customer-service-possible-on-the-web-438011283-18380407.aspxTue, 04 Dec 2007 13:36:07 GMTThe customer can exercise more control by making payments using their mobile phone, it has been suggested.http://www.drltd.com/Mobile-phone-payments-offer-consumer-control-438011283-18379042.aspxMon, 03 Dec 2007 16:01:53 GMTThe UK has beaten the European average for online retail growth in October, according to new figures from comScore.http://www.drltd.com/UK-web-retail-outranks-European-average-438011285-18379037.aspxMon, 03 Dec 2007 16:00:46 GMTExpatriates are taking advantage of the financial management potential of the web, one sector services provider has noted.http://www.drltd.com/Expats-use-web-for-financial-management-438011283-18379035.aspxMon, 03 Dec 2007 15:59:10 GMTUK businesses have become more aware of the importance of business continuity over the last two years, according to BSI British Standards.http://www.drltd.com/Awareness-of-business-continuity-has-grown-438011278-18377371.aspxFri, 30 Nov 2007 16:42:14 GMTOnline marketers are relying on web analytics in their customer service strategies, it has been claimed.http://www.drltd.com/Web-analytics-central-to-online-offline-cooperation-438011283-18377361.aspxFri, 30 Nov 2007 16:41:31 GMTThe development of mobile payments is a fundamental aspect of the growth in internet use of mobile phones, it has been suggested.http://www.drltd.com/Mobile-phone-payments-to-proliferate-438011283-18377342.aspxFri, 30 Nov 2007 16:40:08 GMTMobile phone sales increased by 15 per cent during the third quarter of 2007 compared with the same period a year earlier, a new report states.http://www.drltd.com/Mobile-sales-up-15%-says-Gartner-438011280-18375685.aspxThu, 29 Nov 2007 16:51:59 GMTCompanies that fail to embrace the opportunities offered by the internet face "grave danger", it has been claimed.http://www.drltd.com/Grave-danger-for-firms-that-fail-to-embrace-web-438011283-18375678.aspxThu, 29 Nov 2007 16:51:13 GMTWebsite useability is a priority for financial services providers, the Financial Services Authority (FSA) has asserted.http://www.drltd.com/Website-useability-guidance-from-the-FSA-438011283-18375672.aspxThu, 29 Nov 2007 16:50:29 GMTCompanies could maximise sales by preparing themselves for new technologies, it has been suggested.http://www.drltd.com/Useability-may-translate-innovation-into-financial-gains-438011283-18373365.aspxWed, 28 Nov 2007 13:58:21 GMTBusiness intelligence (BI) software may improve customer service, new figures suggest.http://www.drltd.com/Customer-service-improvement-possible-through-BI-438011281-18373359.aspxWed, 28 Nov 2007 13:56:57 GMTThe rate of growth in the UK online retail sector in October was remarkable, it has been stated.http://www.drltd.com/Online-retail-growth-rate-notable-438011285-18373354.aspxWed, 28 Nov 2007 13:55:13 GMTOutsourcing customer services processes gives companies the opportunity to focus on their main specialism, it has been claimed.http://www.drltd.com/Outsourcing-said-to-improve-core-competencies-438011278-18371669.aspxTue, 27 Nov 2007 14:52:47 GMTTelecoms operators are poised to begin exploiting the opportunities of business intelligence (BI), it has been suggested.http://www.drltd.com/Telecoms-sector-set-to-exploit-BI-438011281-18371635.aspxTue, 27 Nov 2007 14:34:52 GMTA new report predicts that sales made on the internet will soar in the final quarter of 2007, it has emerged.http://www.drltd.com/Study-60%-increase-in-Q4-online-sales-since-last-year-438011285-18371624.aspxTue, 27 Nov 2007 14:28:20 GMTOlder consumers are such a mainstream section of the broadband market that the term "silver surfer" is now growing irrelevant, it has been claimed.http://www.drltd.com/Broadband-use-by-elderly-people-unsurprising-438011285-18369583.aspxMon, 26 Nov 2007 13:03:15 GMTSmaller firms are not thinking enough about contingency planning, it has been claimed.http://www.drltd.com/Small-businesses-fail-to-prioritise-risk-management-438011278-18369582.aspxMon, 26 Nov 2007 13:02:31 GMTOne of the most important aspects of a good outsourcing relationship is good communication, it has been suggested.http://www.drltd.com/Communication-the-key-to-successful-outsourcing-438011278-18369580.aspxMon, 26 Nov 2007 13:01:43 GMTA number of recommendations for improving About Us and Contact Us pages are being issued to web retailers.http://www.drltd.com/About-Us-pages-should-offer-multiple-contact-options-438011285-18368254.aspxFri, 23 Nov 2007 16:16:14 GMTAs contact centres increasingly adopt new technologies and embrace diversified modes of communication, management has been cited as a key priority in a new report.http://www.drltd.com/Multimedia-contact-centres-require-sensitive-management-438011279-18368241.aspxFri, 23 Nov 2007 16:14:15 GMTUnemployment benefit claimants are to be subjected to telephone lie detection technology, it has emerged.http://www.drltd.com/Benefit-claimants-to-contend-with-lie-detection-technology-438011283-18368237.aspxFri, 23 Nov 2007 16:13:21 GMTInternet sales are to become more frequent as Christmas approaches, it has been observed.http://www.drltd.com/Rise-in-frequency-of-web-sales-predicted-438011285-18365796.aspxThu, 22 Nov 2007 12:31:18 GMTThe shift towards internet protocol (IP) infrastructure is to improve efficiency in the contact centre sector, a new report predicts.http://www.drltd.com/IP-infrastructure-will-aid-staff-management-438011281-18365794.aspxThu, 22 Nov 2007 12:29:06 GMTTechnological innovation has been described by one bank as particularly relevant to the financial services sector.http://www.drltd.com/Banks-should-embrace-technology-438011283-18365792.aspxThu, 22 Nov 2007 12:28:19 GMTSession initiation protocol (Sip) services are set to account for almost half of all telecom users by 2012, a new study forecasts.http://www.drltd.com/Sip-boom-predicted-by-2012-438011281-18364365.aspxWed, 21 Nov 2007 14:32:09 GMTFinance companies are among those most in need of a customer service makeover, a new study from the Confederation of British Industry (CBI) has found.http://www.drltd.com/Banking-sector-most-in-need-of-customer-service-revamp-438011283-18364355.aspxWed, 21 Nov 2007 14:31:03 GMTOnline retail trends have broken with tradition as companies with a high street presence prove more popular than pure-play internet shops, new figures show.http://www.drltd.com/Online-boom-for-high-street-retailers-noted-438011285-18364351.aspxWed, 21 Nov 2007 14:28:45 GMTInternet retail spending is to remain strong even as some consumers cut back on overall spending, a new study has found.http://www.drltd.com/Online-retail-shopping-strong-438011285-18362583.aspxTue, 20 Nov 2007 14:57:18 GMTGlobal adoption of smartphones looks set to override the market share of laptops over the next five years, it has been predicted.http://www.drltd.com/Smartphones-could-replace-laptops-438011281-18362573.aspxTue, 20 Nov 2007 14:56:06 GMTMale consumers are more likely than women to use the web for financial services, it has been suggested.http://www.drltd.com/Men-look-to-the-internet-for-finance-438011283-18362570.aspxTue, 20 Nov 2007 14:54:00 GMTCustomer service is a key part of Christmas success for web-based retailers, it has been advised.http://www.drltd.com/Service-crucial-at-Christmas-438011285-18360488.aspxMon, 19 Nov 2007 13:04:38 GMTBritish employees are set to spend a collective 28.http://www.drltd.com/Brits-to-spend-28.7-million-working-hours-shopping-online-438011285-18360486.aspxMon, 19 Nov 2007 13:03:47 GMTThe majority of consumers are satisfied with the customer service they receive from online retailers, a new study has found.http://www.drltd.com/Web-customer-service-satisfying-438011279-18360484.aspxMon, 19 Nov 2007 13:03:02 GMTInvesting in web-based customer service technology has been named as one of the key ways in which online retailers can maintain high standards over the Christmas period.http://www.drltd.com/E-contact-solutions-advised-at-Christmas-438011279-18358883.aspxFri, 16 Nov 2007 15:04:32 GMTA growing number of contact centres are actively attempting to improve their environmental performance, according to a new study.http://www.drltd.com/Green-issues-high-on-the-contact-centre-agenda-438011278-18358871.aspxFri, 16 Nov 2007 15:02:49 GMTCompanies can use their websites as "a 'shop window' to the world", one marketing expert has stated.http://www.drltd.com/Web-presence-an-electronic-shop-window-438011285-18357516.aspxThu, 15 Nov 2007 16:37:01 GMTThe key to successful outsourcing lies in acknowledging the benefits of staff continuity, a new report states.http://www.drltd.com/Staff-continuity-crucial-to-successful-outsourcing-438011278-18357508.aspxThu, 15 Nov 2007 16:35:24 GMTThe majority of chief information officers are dissatisfied with the way they manage their mobile devices and applications, it has been suggested.http://www.drltd.com/Mobile-device-management-could-be-better-438011280-18355891.aspxWed, 14 Nov 2007 16:52:43 GMTBusiness continuity plans should encompass communications and other human issues as well as IT, a new report has advised.http://www.drltd.com/Disaster-recovery-not-only-about-IT-438011281-18355886.aspxWed, 14 Nov 2007 16:51:48 GMTConsumers over the age of 55 are an increasingly powerful presence in online retail, new figures suggest.http://www.drltd.com/Over-55s-head-to-the-web-438011285-18353026.aspxTue, 13 Nov 2007 11:23:48 GMTThis Christmas is to be a decisive one for online retail, it has been claimed.http://www.drltd.com/Web-presence-decisive-for-retailers--438011285-18353021.aspxTue, 13 Nov 2007 11:22:14 GMTOnline retail sales are to reach £40 billion this year, new figures show.http://www.drltd.com/Online-retail-boom-predicted-438011285-18351291.aspxMon, 12 Nov 2007 11:41:04 GMTBanks and credit unions are exhibiting a greater awareness of customer relationship management (CRM), it has been suggested.http://www.drltd.com/CRM-a-priority-for-financial-institutions-438011283-18351287.aspxMon, 12 Nov 2007 11:39:45 GMTCustomer service should be a priority for online retailers over the Christmas period, it has been advised.http://www.drltd.com/Customer-service-is-Christmas-priority-438011285-18348681.aspxThu, 08 Nov 2007 16:37:22 GMTInternet sales will reach more than $39 billion this Christmas, new figures predict.