readstories.aspxThis is the Direct Response : News feedGoogle has been criticised for its customer care.Google-under-fire-over-customer-care-438034238-19551568.aspxTue, 12 Jan 2010 09:07:37 GMTMalware attacks could be a threat to e-contact centres this year, it has been suggested.Malware-to-pose-e-contact-centre-threat-438034243-19551564.aspxTue, 12 Jan 2010 09:06:51 GMTMany consumers prefer speaking to an actual call centre agent rather than using automated systems, it has been suggested.Customers-prefer-speaking-to-call-centre-agents-438034239-19548898.aspxMon, 11 Jan 2010 09:06:43 GMTCall centres can continue operating during spells of poor weather if they move to the cloud.Cloud-can-help-call-centres-in-poor-weather-438034238-19548896.aspxMon, 11 Jan 2010 09:06:17 GMTA 'virtual call centre' is to be set up across Scotland's Western Isles so as to improve customer service levels for telecoms customers.Western-Islands-to-get-virtual-call-centre--438034241-19546505.aspxFri, 08 Jan 2010 09:08:51 GMTSamaritans based in call centres in Bournemouth and Southampton have seen an increase in activity following the excessively heavy snowfall in Swindon.Cold-spell-sees-increased-activity-for-call-centres-438034242-19544158.aspxThu, 07 Jan 2010 09:48:58 GMTBanks are predicted to shift their customer service operations away from high street branches and towards call centres in the face of increased competition.Call-centres-have-important-role-in-future-of-banks-438034242-19544157.aspxThu, 07 Jan 2010 09:48:44 GMTA call centre in Burton that answers calls to the police is to close next month.Police-call-centre-closes-in-Burton-438034239-19541596.aspxWed, 06 Jan 2010 09:28:24 GMTBusinesses are set to benefit from virtualisation this year, an expert has claimed.Firms-to-benefit-from-virtualisation-438034242-19539048.aspxTue, 05 Jan 2010 09:02:20 GMTThe implementation of superfast broadband technology is not being taken seriously by the government.Government-criticised-over-broadband-plans-438034242-19536564.aspxMon, 04 Jan 2010 08:55:47 GMTThis year will see an increasing number of firms move to cloud computing, an expert has suggested.Cloud-set-for-2010-boost-438034242-19536562.aspxMon, 04 Jan 2010 08:55:22 GMTShropshire is to welcome a new call centre for its fire service within two years, it has emerged.New-call-centre-for-fire-service-coming-to-Shropshire-438034241-19535746.aspxThu, 31 Dec 2009 14:35:40 GMTBroadband provider O2 has picked up a leading industry award for its customer service.O2-scoops-customer-service-award-438034242-19533188.aspxWed, 30 Dec 2009 09:27:19 GMTBusinesses could boost their economy of scale by using cloud computing services, it has been claimed.Firms-benefit-from-move-to-the-cloud-438034242-19531335.aspxTue, 29 Dec 2009 09:19:11 GMTThe economic downturn has affected the inbound contact routing systems market.Recession-affects-inbounding-contact-routing-438034242-19529581.aspxThu, 24 Dec 2009 09:10:50 GMTDeregulation of the broadband market would improve the UK's infrastructure, it has been claimed.Expert-recommends-broadband-deregulation-438011281-19527208.aspxWed, 23 Dec 2009 09:06:42 GMTBusinesses could use VoIP to cut their telecoms outlay, it has been claimed.VoIP-can-cut-business-telecoms-costs-438034238-19524740.aspxTue, 22 Dec 2009 09:02:50 GMTA new study has found that US contact centres spend billions of dollars each year confirming the identity of their callers.Contact-centres-spent-$12.4bn-on-verification-438034238-19519797.aspxFri, 18 Dec 2009 08:46:17 GMTCustomer care jobs are set to be protected after a call centre was sold.Call-centre-jobs-saved-438034239-19517340.aspxThu, 17 Dec 2009 08:49:54 GMTCall centre customers are most frustrated by overseas agents when ringing a consumer care helpline, a new study has found.Callers-frustrated-by-foreign-operators-438034238-19514871.aspxWed, 16 Dec 2009 08:56:58 GMTCall centre jobs are set to be lost after a consumer care complex announced that it is to close.Complex-to-shed-300-call-centre-jobs-438034238-19514870.aspxWed, 16 Dec 2009 08:56:30 GMTPumping money into broadband services is an investment in a country's infrastructure.Broadband-investment-boosts-infrastructure-438011281-19512402.aspxTue, 15 Dec 2009 09:07:49 GMTThe telecoms sector is to grow next year, according to an expert.Growth-year-ahead-for-telecoms-438011281-19509921.aspxMon, 14 Dec 2009 09:02:55 GMTThe growth of the unified communications (UC) sector is set to have a positive impact on the VoIP market, it has been claimed.UC-growth-positive-for-VoIP-438011281-19509916.aspxMon, 14 Dec 2009 09:01:36 GMTMore than one in five Britons are ashamed of the way they talk to call centre operators, a new study has found.Brits-ashamed-of-call-centre-conversations-438034238-19507504.aspxFri, 11 Dec 2009 08:48:54 GMTCall centre jobs have been saved thanks to a consumer care facility switch.150-call-centre-jobs-saved-438034238-19507503.aspxFri, 11 Dec 2009 08:48:25 GMTThe VoIP market enjoyed strong fourth quarter growth, a new study has shown.VoIP-market-boosted-by-strong-fourth-quarter-438011281-19504986.aspxThu, 10 Dec 2009 08:58:41 GMTSales call centres could benefit from putting customer relationship management (CRM) in place, according to an expert.CRM-can-help-sales-call-centres-438034242-19502541.aspxWed, 09 Dec 2009 09:05:03 GMTPlacing greater focus on quality interactions can aid customer service, it has been claimed.Unified-desktop-recommended-for-call-centres-438034239-19500016.aspxTue, 08 Dec 2009 09:04:17 GMTThe AA is set to put a new consumer care system in place.AA-unveils-call-centre-plan-438034238-19500014.aspxTue, 08 Dec 2009 09:03:35 GMTUK contact centre bosses will be hoping to follow the predicted growth for their US counterparts in 2010.Report-predicts-contact-centre-recovery-438034239-19497439.aspxMon, 07 Dec 2009 08:59:03 GMTBusinesses and consumers in Northern Ireland could soon benefit from improved access to online telecoms services.Northern-Ireland-set-for-broadband-boost-438011281-19497437.aspxMon, 07 Dec 2009 08:58:31 GMTThere are several issues holding back the UK's use of the latest technology, it has been claimed.Access-holding-back-Brits-technology-use-438011281-19495037.aspxFri, 04 Dec 2009 08:57:56 GMTUnderstanding the importance of customer retention is a key part of operating a call centre.Customer-retention-vital-for-call-centres-438034238-19495036.aspxFri, 04 Dec 2009 08:57:30 GMTConsumers are most frustrated by call centre agents that stick to a script and communicate poorly, a new study has found.Customers-frustrated-by-poor-communication-438034238-19492485.aspxThu, 03 Dec 2009 08:55:48 GMTThe government's Digital Britain report "lacks vision", an expert has claimed.Government-report-needs-higher-vision-438011281-19492484.aspxThu, 03 Dec 2009 08:55:13 GMTJohn Lewis has announced plans to open a new call centre next year.John-Lewis-creates-call-centre-jobs-438034238-19489864.aspxWed, 02 Dec 2009 08:54:22 GMTPeople working in contact centres are essential for keeping customers engaged, a retailer has said.Call-centre-staff-key-to-customer-engagement-438034242-19487562.aspxTue, 01 Dec 2009 09:03:09 GMTSeveral factors will decide how soon next-generation broadband is adopted in the UK.Consumers-and-government-to-drive-NGA-438011281-19484667.aspxMon, 30 Nov 2009 08:56:22 GMTBritain is falling short when it comes to broadband, an expert has claimed.Britain-far-short-of-broadband-nation-438011281-19482443.aspxFri, 27 Nov 2009 09:04:38 GMTMatching consumer care resources with expected levels of demand is among the ways in which call centres can ensure strong performance next year.Call-centres-must-take-pro-service-approach-438034238-19482440.aspxFri, 27 Nov 2009 09:03:48 GMTConsumers prefer to speak to call centre workers a Queen's English accent, according to a new study.Queens-English-accent-preferred-for-call-centre-staff-438034239-19480168.aspxThu, 26 Nov 2009 08:54:34 GMTMore than half of Brits have switched the company they are making a purchase with because of poor consumer care.Customers-switching-due-to-poor-customer-service-438034238-19477594.aspxWed, 25 Nov 2009 08:56:29 GMTSome major UK companies have put remote call centre networks in place.UK-firms-deploy-virtual-call-centres-438034238-19477591.aspxWed, 25 Nov 2009 08:55:19 GMTFinancial firms are considering their technological options in light of a recent government announcement on silent calls.Financial-companies-seek-new-call-centre-technology-438034242-19475032.aspxTue, 24 Nov 2009 08:57:28 GMTUnified communications (UC) is migrating "to the cloud", a new report has suggested.UC-moving-to-the-cloud-438034242-19472429.aspxMon, 23 Nov 2009 09:05:28 GMTThe use of online telecoms services in one UK city could be boosted thanks to a new free internet scheme.Swindon-set-for-free-W-Fi-438034239-19472428.aspxMon, 23 Nov 2009 09:05:04 GMTCall centres around the UK are set to spring into action tonight for Children in Need.Call-centres-ready-for-Children-in-Need-438034238-19470045.aspxFri, 20 Nov 2009 09:25:21 GMTCompanies that adopt remote working can thrive.Remote-working-can-help-businesses-438034239-19470044.aspxFri, 20 Nov 2009 09:24:45 GMTBusinesses are missing out on billions of dollars every year due to poor customer service.Poor-service-hitting-businesses-in-the-pocket-438034238-19467699.aspxThu, 19 Nov 2009 08:45:28 GMTAn online security expert has said that it is generally not a good idea to permit staff to use social networks while they are at work.Social-network-use-at-work-discouraged--438034239-19465437.aspxWed, 18 Nov 2009 08:50:45 GMTSpending on mobile technology within organisations is being conducted in an "ad hoc" way and is wasting business resources, an expert has said.Firms-wasting-millions-on-mobile-costs-438034242-19463015.aspxTue, 17 Nov 2009 09:00:25 GMTBusinesses should use IT to make their organisation greener and not just focus on making technology itself more sustainable.Firms-urged-to-use-IT-for-sustainability-438011281-19460591.aspxMon, 16 Nov 2009 08:59:41 GMTA £747,000 funding scheme is to be used to create a new Citizens Advice helpline.Citizens-Advice-helpline-announced-438034239-19458374.aspxFri, 13 Nov 2009 09:11:33 GMTAn insurance company has announced a new call centre recruitment scheme.Swinton-looking-for-new-call-centre-operators-438034239-19456013.aspxThu, 12 Nov 2009 08:49:34 GMTA call centre is recruiting 150 agents less than a month after taking on new staff.Call-centre-to-recruit-150-agents-438034238-19456011.aspxThu, 12 Nov 2009 08:49:04 GMTBosses can boost their workers' productivity by introducing flexible measures.Flexible-working-can-improve-productivity-438034239-19453507.aspxWed, 11 Nov 2009 09:00:21 GMTThe UK call centre sector has been given hope by news that the US market continues to grow despite the recession.US-market-gives-hope-for-UK-hosted-services-438034242-19451097.aspxTue, 10 Nov 2009 09:03:21 GMTA major call centre event is kicking off this weekend.Talking-Tayside-on-the-way-438034238-19451096.aspxTue, 10 Nov 2009 09:02:54 GMTOnly one in 12 consumers feel valued by companies, according to a new study.Customers-not-feeling-valued-438034239-19448701.aspxMon, 09 Nov 2009 09:04:16 GMTCall centres are divided about future employment prospects in the sector.Call-centre-split-about-employment-438034238-19446460.aspxFri, 06 Nov 2009 08:46:11 GMTStrategic thinking is required to improve the performance of call centres, according to a new study.Call-centres-need-strategic-thinking-438034238-19446459.aspxFri, 06 Nov 2009 08:45:08 GMTCall centres could benefit by turning to home-based operators, it has been suggested.Call-centres-could-turn-to-home-workers-438034242-19444121.aspxThu, 05 Nov 2009 08:49:31 GMTConsumers and businesses could benefit from a legally required minimum broadband speed.Legal-broadband-requirement-would-benefit-consumers-438011281-19441797.aspxWed, 04 Nov 2009 08:58:36 GMTCustomer service is key for bank customers, a new study has shown.Customer-care-key-for-banks-438034239-19441796.aspxWed, 04 Nov 2009 08:57:46 GMTThere are more than 1.Telecoms-service-has-1.4m-subscribers-438011281-19439480.aspxTue, 03 Nov 2009 08:40:03 GMTThames Water could outsource its call centre, according to reports.Thames-Water-to-outsource-call-centre-438034239-19439479.aspxTue, 03 Nov 2009 08:39:04 GMTCustomer service is key for small businesses, a new study has suggested.Customer-service-sets-small-firms-apart--438011278-19437207.aspxMon, 02 Nov 2009 08:00:00 GMTA Midlands-based consumer care complex has been recognised for its customer care.Baxi-Group-receives-call-centre-honour-438011278-19434622.aspxFri, 30 Oct 2009 08:55:43 GMTTesco has announced that it will open a new call centre.Tesco-to-launch-new-call-centre-438011278-19430956.aspxThu, 29 Oct 2009 08:00:00 GMTThe proposed broadband tax may not deliver highspeed internet access to the whole of the UK, it has been claimed.Broadband-levy-may-not-aid-UK-wide-highspeed-access-438011281-19430013.aspxWed, 28 Oct 2009 08:43:48 GMTKwik Fit Insurance is taking on new call centre agents for its Lanarkshire base.Kwik-Fit-recruits-call-centre-operators-438011278-19427783.aspxTue, 27 Oct 2009 08:48:46 GMTRural areas could suffer from slower broadband speeds if the development of this technology is left to the public sector, an expert has suggested.Rural-areas-could-suffer-slower-broadband-438011281-19425436.aspxMon, 26 Oct 2009 08:59:05 GMTWelsh consumers are the most likely to hang up on a call centre agent in frustration, a new study has found.Welsh-most-likely-to-hang-up-on-call-centre-agent-438011278-19423136.aspxFri, 23 Oct 2009 08:46:21 GMTConsumers are increasingly turning towards self-service and chat, a new study has found.Consumers-opt-for-self-service-438011278-19420854.aspxThu, 22 Oct 2009 09:11:24 GMTBritish Car Auctions (BCA) has revealed investments made into its call centre.BCA-bolsters-call-centre-438011278-19418615.aspxWed, 21 Oct 2009 09:03:07 GMTUsers of online telecoms services may be spared the proposed broadband levy if the Conservatives come to power, according to a source.Tories-would-scrap-land-line-broadband-levy-438011281-19418613.aspxWed, 21 Oct 2009 09:02:38 GMTCall centres could be putting customers at risk of fraud, a new study has suggested.Call-centres-not-complying-with-fraud-regulations-438011278-19416351.aspxTue, 20 Oct 2009 09:00:29 GMTThere are big variations in broadband provision across the UK, an expert has claimed.UK-broadband-provision-has-big-variations-438011281-19414118.aspxMon, 19 Oct 2009 08:47:59 GMTBroadband customers pay £6 million a year contacting their supplier's call centre, a new study has found.Broadband-customers-pay-£6m-ringing-call-centres-438011278-19412026.aspxFri, 16 Oct 2009 08:51:34 GMTThe decision by telecoms giant BT to increase the number of homes and businesses it will serve with its high-speed broadband is a good thing for the UK, it has been suggested.BT-broadband-decision-undoubtedly-positive-for-UK-438011281-19409869.aspxThu, 15 Oct 2009 08:52:03 GMTCompanies are putting an increasing emphasis on their online customer service systems, a new study has suggested.Firms-putting-emphasis-on-web-based-service-438011278-19407698.aspxWed, 14 Oct 2009 09:17:39 GMTAround 200 call centre agents that lost their jobs earlier this year could be re-employed.Call-centre-workers-could-be-re-employed-438011278-19407695.aspxWed, 14 Oct 2009 09:17:16 GMTGraduates in the UK are turning to call centres for employment, according to a source.Graduates-turning-to-call-centres-438011278-19405445.aspxTue, 13 Oct 2009 08:56:32 GMTA fund manager has been recognised for its levels of customer care.FC-recognised-for-call-centre-efforts-438011278-19403198.aspxMon, 12 Oct 2009 09:03:45 GMTMultiple service delivery channels are used by companies that provide effective customer service, a new report has suggested.Leading-firms-use-multi-channel-service-delivery-438011278-19400939.aspxFri, 09 Oct 2009 09:02:46 GMTMany consumers making transactions online are affected by customer service errors, a new study has suggested.Online-consumers-hit-by-customer-service-errors-438011278-19398684.aspxThu, 08 Oct 2009 08:52:54 GMTRichmond-upon-Thames Council has put a new initiative in place which aims to improve its customer service performance.Richmond-puts-customer-service-plan-in-place-438011278-19398683.aspxThu, 08 Oct 2009 08:52:31 GMTCustomer service systems are not being implemented in a manner which satisfies consumers, call centre workers or companies, a new study has suggested.Call-centre-agents-using-too-many-applications-438011278-19396408.aspxWed, 07 Oct 2009 08:52:11 GMTBritons are not missing out when it comes to broadband, it has been claimed.Consumers-not-missing-out-on-broadband-438011281-19394137.aspxTue, 06 Oct 2009 08:57:06 GMTMore and more businesses are putting flexible working systems in place, an expert has said.Firms-embracing-flexible-working-438011278-19394135.aspxTue, 06 Oct 2009 08:56:34 GMTThe use of mobile VoIP can allow businesses to employ a flexible workforce, it has been suggested.Mobile-VoIP-can-allow-firms-to-have-flexible-workers-438011278-19391920.aspxMon, 05 Oct 2009 09:07:42 GMTConsumers respond well to knowledgeable call centre staff that can deal with their queries.Customers-want-knowledgeable-call-centre-agents-438011278-19389734.aspxFri, 02 Oct 2009 08:54:08 GMTThe maturity of server virtualisation has played a part in its increasing popularity, an expert has said.Virtualisation-growth-driven-by-maturity-438011278-19389732.aspxFri, 02 Oct 2009 08:53:35 GMTTelecoms companies and internet service providers have spoken out against the government's latest plans for the sector.Telecoms-firms-speak-out-against-internet-plans-438011281-19387521.aspxThu, 01 Oct 2009 08:47:36 GMTCall centres are the preferred choice for many consumers looking to purchase products from a supplier, a new study has shown.Firms-without-call-centres-missing-out-438011278-19387520.aspxThu, 01 Oct 2009 08:47:12 GMTOne in five homes around the world will have a fixed broadband connection by the end of the year, a new study has suggested.422-million-homes-with-broadband-in-2009-438011281-19385047.aspxWed, 30 Sep 2009 08:54:20 GMTMore than a third of broadband users are disappointed with their provider's customer care, a new study has shown.36-of-Brits-unhappy-with-broadband-customer-service-438011278-19382823.aspxTue, 29 Sep 2009 09:05:19 GMTNottinghamshire Police has been recognised for the high standard of its call centres.Police-call-centre-honoured-438011278-19380458.aspxMon, 28 Sep 2009 09:00:14 GMTA new mystery shopping test has suggested that some FTSE companies may benefit from implementing outsourced call centres.Large-firms-distinctly-average-at-good-first-impression-438011278-19378348.aspxFri, 25 Sep 2009 09:21:07 GMTA new study has shown that many Brits are unhappy with the customer care they have received from energy companies.Brits-unhappy-with-energy-company-customer-care-438011278-19376085.aspxThu, 24 Sep 2009 08:59:56 GMTAn insurance firm has announced that it is looking to add new call centre workers to its team.Swinton-seeking-new-call-centre-operators-438011278-19373803.aspxWed, 23 Sep 2009 09:01:53 GMTDelays in the implementation of contact centre software can cause project costs to double, a new study has suggested.Contact-centre-software-delays-can-double-budget-438011278-19371621.aspxTue, 22 Sep 2009 08:47:34 GMTThe use of mobile VoIP could allow firms to improve their customer service, it has been claimed.Mobile-VoIP-can-support-customer-service-438011281-19369490.aspxMon, 21 Sep 2009 08:57:14 GMTMore than eight out of ten consumers contacting water companies with problems are happy with the way their issue was handled, a new study has revealed.81-happy-with-water-company-customer-care-438011278-19367298.aspxFri, 18 Sep 2009 09:09:37 GMTAn internet service provider (ISP) has been honoured for its performance.Eclipse-recognised-for-service-levels-438011281-19367297.aspxFri, 18 Sep 2009 09:09:12 GMTPutting new systems in place that will help identify sales opportunities is a major issue for call centres, a new study has shown.Identifying-sales-opportunities-key-for-call-centres-438011278-19365128.aspxThu, 17 Sep 2009 09:09:48 GMTThe trialling of new technology, which could see rural areas of the UK gain broadband access, is underway.Telecoms-giant-trials-broadband-technology-438011281-19362927.aspxWed, 16 Sep 2009 09:12:28 GMTThe mobile VoIP market is increasing in size and value, it has been suggested.Mobile-VoIP-market-set-to-grow-438011281-19362926.aspxWed, 16 Sep 2009 09:11:56 GMTA new study has shown that workers with small and medium-sized businesses spend one working week in every four dealing with calls.Call-centres-Workers-spend-one-week-in-four-on-the-phone-438011278-19336155.aspxFri, 28 Aug 2009 08:56:24 GMTBroadband is becoming more and more important to businesses, partly due to online telecoms services, it has been claimed.Telecoms-Broadband-becoming-more-important-438011281-19333561.aspxThu, 27 Aug 2009 08:59:01 GMTA major customer care event is taking place in the Midlands next month.Call-centres-Call-Centre-Expo-set-for-workforce-management-talk-438011278-19330891.aspxWed, 26 Aug 2009 08:53:59 GMTBroadband is growing at a healthier rate than expected, the latest figures have suggested.Telecoms-Broadband-growing-quicker-than-expected-438011281-19325961.aspxMon, 24 Aug 2009 09:02:22 GMTNew technology is being trialled that allows businesses to use speech analytics solutions in their contact centres.Call-centres-Speech-analytics-can-extract-maximum-information-from-calls-438011278-19321532.aspxThu, 20 Aug 2009 09:10:02 GMTCompanies should consider using inbound call centres when their current resources cannot cope with the number of queries and requests they receive, a commentator asserts.Call-centres-Firms-must-consider-inbound-call-centres-438011278-19319225.aspxWed, 19 Aug 2009 09:05:11 GMTCall centres need to give emphasis to the quality of entrepreneurship to overcome the effects of the recession, new research suggests.Call-centres-Contact-centres-rolling-out-entrepreneurship--438011278-19319222.aspxWed, 19 Aug 2009 09:04:31 GMTA series of events are to be held celebrating the role of call centres and the people who work within them.Call-centres-International-Contact-Centre-Week-to-be-held-438011278-19316953.aspxTue, 18 Aug 2009 09:02:34 GMTThere is new doubt over when a tax on landline telecoms services will be implemented in the UK.Telecoms-Timms-unsure-over-landline-tax-timing-438011281-19314692.aspxMon, 17 Aug 2009 09:03:29 GMTTelecoms services are likely to move over to VoIP in the long run, an expert asserts.Telecoms-Telecoms-services-likely-to-move-to-VoIP-438011281-19314686.aspxMon, 17 Aug 2009 09:02:33 GMTBrits place so much emphasis on the ability to communicate that they would rather give up a holiday than the internet and mobile telecoms services, it has been suggested.Telecoms-Brits-would-rather-give-up-holiday-than-broadband-438011281-19312593.aspxFri, 14 Aug 2009 08:57:18 GMTUK consumers will become more interested in VoIP as more telecoms operators offer it as a primary service, an expert has claimed.Telecoms-UK-will-become-more-interested-in-VoIP-438011281-19310391.aspxThu, 13 Aug 2009 08:56:37 GMTA motoring group has implemented new telecoms equipment in a bid to boost its customer service.Telecoms-Motoring-firm-adds-VoIP-system-438011281-19308208.aspxWed, 12 Aug 2009 08:57:10 GMTThe great and the good of the telecommunications world are set to descend on London next month for a major meet.Telecoms-Telecoms-09-on-the-way-438011281-19305939.aspxTue, 11 Aug 2009 08:45:45 GMTThe growth of VoIP has resulted in security firms looking for ways to protect users of this telecoms service, it has been claimed.Telecoms-VoIP-growth-hardens-security-solutions-438011281-19299323.aspxThu, 06 Aug 2009 08:50:55 GMTA new study has shown that the average broadband speed has fallen.Telecoms-Average-broadband-speed-drops-438011281-19297050.aspxWed, 05 Aug 2009 08:57:40 GMTNew technology is challenging the traditional options presented by the communications industry, it has been suggested.Telecoms-Technology-changing-communications-market-438011281-19294820.aspxTue, 04 Aug 2009 08:57:34 GMTA probe into the findings of the Digital Britain report should discover that its goal of implementing 2mbps broadband in the UK is not enough, it has been claimed.Telecoms-Digital-Britain-targets-not-ambitious-438011281-19290490.aspxFri, 31 Jul 2009 08:57:22 GMTInsurance consumers prefer UK-based call centres, a new study has suggested.Call-centres-Insurance-customers-prefer-UK-call-centres-438011278-19284044.aspxTue, 28 Jul 2009 08:56:38 GMTThe government's Digital Britain report did not outline how the implementation of wireless broadband services will be put into place, it has been claimed.Telecoms-Broadband-report-falls-short-438011281-19281883.aspxMon, 27 Jul 2009 08:54:47 GMTNational Rail is outsourcing its call centre operations, it has been revealed.Call-centre-National-Rail-to-outsource-call-centre-438011278-19275805.aspxWed, 22 Jul 2009 08:57:01 GMTMobile broadband systems could be an alternative for homes which cannot access land line services, it has been claimed.Telecoms-Mobile-broadband-could-be-an-alternative-to-land-line-438011281-19273803.aspxTue, 21 Jul 2009 08:56:47 GMTThe communications sector should keep its eye on the goal of delivering improved broadband speeds, it has been claimed.Telecoms-Communications-sector-should-keep-eye-on-broadband-goal-438011281-19271813.aspxMon, 20 Jul 2009 08:49:37 GMTProviding free internet access in public places could help more people get online, which could boost the use of telecoms services such as VoIP.Telecoms-Public-telecoms-service-could-boost-usage-438011281-19265634.aspxWed, 15 Jul 2009 09:34:53 GMTThe fact that a major telecoms group is taking the lead when it comes to superfast broadband is a good thing, it has been claimed.Telecoms-BTs-broadband-roll-is-a-good-thing-438011281-19263423.aspxTue, 14 Jul 2009 08:25:59 GMTNetwork managers must have confidence in the ability of their systems before deploying new telecoms utilities, it has been claimed.Telecoms-Network-managers-must-have-confidence-in-systems-438011281-19261231.aspxMon, 13 Jul 2009 08:58:50 GMTA local authority has unveiled a new plan to help improve customer service.Call-centre-Council-outsourcers-call-centre-438011278-19257017.aspxThu, 09 Jul 2009 08:27:40 GMTBusiness functions that are outsourced, such as call centres, must be managed properly if they are to be successful, an expert asserts.Call-centres-Outsourced-call-centres-must-be-managed-properly-438011278-19237468.aspxFri, 26 Jun 2009 09:00:00 GMTNew research has found that IT outsourcing in call centres is on the increase due to budget constraints.IT-outsourcing-in-call-centres-on-the-increase-438011278-19235319.aspxThu, 25 Jun 2009 09:05:44 GMTOne of the key benefits of using cloud computing for call centre software is its scalability, a new report suggests.Call-centres-Cloud-computing-allows-scalability-of-software-438011278-19233099.aspxWed, 24 Jun 2009 08:43:04 GMTCompanies with call centres in the north east are being urged to put themselves forward for a number of awards at a ceremony recognising achievements in this area.Call-centres-Firms-urged-to-put-contact-centre-staff-up-for-awards-438011278-19233098.aspxWed, 24 Jun 2009 08:42:34 GMTCompanies are increasingly requiring their call centre staff to work using open source customer relationship management (CRM) applications, an expert asserts.Call-centres-Firms-using-open-source-CRM-438011278-19230916.aspxTue, 23 Jun 2009 08:50:48 GMTNew technology could bring offshore call centres back to the UK, a company has claimed.Call-centres-Robot-technology-could-see-rise-in-UK-call-centres-438011278-19228815.aspxMon, 22 Jun 2009 08:57:58 GMTBusiness process outsourcing such as moving call centres out of house is set to increase in the next 12 months, a new report suggests.Call-centres-Contact-centre-outsourcing-to-increase-this-year-438011278-19228814.aspxMon, 22 Jun 2009 08:57:41 GMTOne of the key advantages to rolling out software-as-a-service (SaaS) technologies in call centres is the ability to use advances that require a large scale, an expert asserts.Call-centres-SME-call-centres-could-see-boost-from-SaaS-technologies-438011278-19226570.aspxFri, 19 Jun 2009 08:49:21 GMTBusinesses considering cuts in their IT investment have been warned that they may be less competitive when the recession eases than firms which continued to spend.Telecoms-Cutting-spending-now-could-harm-firms-later-438011281-19224368.aspxThu, 18 Jun 2009 08:09:34 GMTAdopting voice over internet protocol (VoIP) solutions can give businesses an edge over their competitors, it has been revealed.Telecoms-VoIP-gives-businesses-an-edge-438011281-19224367.aspxThu, 18 Jun 2009 08:09:21 GMTBrits could be set to pay a tax on their telecoms bill to cover the cost of new broadband technology, it has been revealed.Telecoms-Telecoms-levy-proposed-438011281-19222229.aspxWed, 17 Jun 2009 09:17:07 GMTMaking broadband available to everyone in the UK is about choice, it has been claimed.Telecoms-Broadband-is-all-about-choice-438011281-19220124.aspxTue, 16 Jun 2009 09:28:26 GMTHome-based operatives providing call centre services are more likely to be more productive than their colleagues, an expert asserts.Call-centres-Home-working-call-centre-staff-more-productive-438011278-19215672.aspxFri, 12 Jun 2009 09:00:07 GMTThere should be little disruption for firms when they implement new telecoms services, an expert has suggested.Telecoms-IP-Telephony-should-present-no-disruption-438011281-19211142.aspxWed, 10 Jun 2009 08:54:53 GMTMany Britons would not use the internet even if they were given a free computer and connection, meaning they will miss out on telecoms services such as VoIP.Telecoms-Brits-would-refuse-free-broadband-438011281-19211140.aspxWed, 10 Jun 2009 08:54:27 GMTThere has been strong demand in outsourced customer care facilities despite the recession, the latest research has suggested.Call-Centres-Outsourcing-profitable-despite-downturn-438011278-19208900.aspxTue, 09 Jun 2009 09:03:32 GMTA major telecoms firm is set to split its operations within the next year, it has been revealed.Telecoms-Telecoms-giant-announced-split-timeframe-438011281-19206641.aspxMon, 08 Jun 2009 08:54:40 GMTThousands of new UK call centre jobs are currently being advertised, according to a source.Call-centres-Thousands-of-call-centre-jobs-available-438011278-19204244.aspxFri, 05 Jun 2009 08:54:02 GMTBroadband is becoming as important to some Britons as water and electricity, the latest research has suggested.Telecoms-Broadband-becoming-essential-438011281-19201830.aspxThu, 04 Jun 2009 09:01:33 GMTMore Britons could soon be set to access telecoms services through satellite broadband, an expert has claimed.Telecoms-Satellite-technology-will-drop-in-price-438011281-19197404.aspxTue, 02 Jun 2009 08:47:43 GMTFirms looking for a new disaster recovery service may be best off by "going virtual", it has been claimed.Telecoms-Disaster-planners-may-go-virtual-438011281-19197402.aspxTue, 02 Jun 2009 08:47:24 GMTMore than ten per cent of broadband accounts in Europe connect through high-speed packet access (HSPA) systems, the latest research has found.Telecoms-HSPA-accounts-rise-438011281-19194724.aspxMon, 01 Jun 2009 08:34:08 GMTAn increasing number of firms are implementing web 2.Telecoms-Firms-using-web-2.0-438011281-19187512.aspxWed, 27 May 2009 08:51:06 GMTThe government would be better off altering its next-generation communications strategy, it has been claimed.Telecoms-Govt-should-improve-current-communications-systems-438011281-19185122.aspxTue, 26 May 2009 08:58:33 GMTNorthern Rail has improved its customer service with the use of telecoms equipment, it has been revealed.Telecoms-Telecoms-firm-helps-Northern-Rail-438011281-19182624.aspxFri, 22 May 2009 08:51:02 GMTA major telecoms group has taken top spot in an internet customer satisfaction survey.Telecoms-Telecoms-group-honoured-438011281-19182622.aspxFri, 22 May 2009 08:50:33 GMTFinancial backing for plans which could improve UK VoIP performance has been announced.Telecoms-Backing-announced-for-broadband-plans-438011281-19175737.aspxTue, 19 May 2009 09:05:28 GMTEurope's main telecoms providers are not offering customers a "compelling range of sustainable solutions", according to the latest research.Telecoms-Providers-not-offering-sustainable-solutions-438011281-19175735.aspxTue, 19 May 2009 09:04:53 GMTAn increasing number of Brits are switching to mobile broadband, the latest research has suggested.Flexible-working-can-help-life-balance-438011281-19173409.aspxMon, 18 May 2009 09:01:30 GMTAn increasing number of Brits are turning to the internet when it comes to their telecoms, the latest research has suggested.Telecoms-Brits-turn-to-net-for-telecoms-438011281-19168550.aspxThu, 14 May 2009 08:55:21 GMTThe telecommunications regulator handed out tens of thousands of pounds worth of fines in 2008, the latest statistics show.Telecoms-Regulator-reveals-telecoms-fines-438011281-19168549.aspxThu, 14 May 2009 08:54:43 GMTThe latest telecoms technology could be affected by baby monitors, it is claimed.Telecoms-Baby-monitors-could-affect-online-telecoms-438011281-19166279.aspxWed, 13 May 2009 08:47:51 GMTBusinesses are being attracted by the benefits of the latest telecoms technology, it is claimed.Telecoms-Firms-taking-up-hosted-VoIP-438011281-19159182.aspxFri, 08 May 2009 09:10:39 GMTTelecoms users are able to get more from their phones due to increasing consumer curiosity, it has been claimed.Telecoms-Consumers-more-curious-over-handset-applications-438011281-19152202.aspxTue, 05 May 2009 09:02:20 GMTAn increasing number of businesses and residential consumers are keen to implement the latest telecoms technology, according to a new study.Telecoms-VoIP-demand-continues-to-grow-438011281-19152201.aspxTue, 05 May 2009 09:01:47 GMTConsumers may be hit in the pocket by reductions in regulation changes regarding broadband funding, it is claimed.Telecoms-Regulation-changes-cut-cost-consumers-438011281-19149714.aspxFri, 01 May 2009 09:03:20 GMTThe financial backing for a major communications advancement is "too little, too late", according to a group.Telecoms-Broadband-backing-too-late-438011281-19147148.aspxThu, 30 Apr 2009 08:52:27 GMTMany firms are addressing the economic downturn through advancements to their telecoms, the latest research has suggested.Telecoms-Firms-cut-costs-with-VoIP-438011281-19144733.aspxWed, 29 Apr 2009 09:01:52 GMTSome of the world's leading telecommunications firms are set to meet, it has been revealed.Telecoms-Leading-telecoms-firms-set-to-meet-438011281-19097110.aspxMon, 30 Mar 2009 08:42:34 GMTThe latest lines of telephone technology are not foolproof from scams, a leading group has claimed.Telecoms-Mobile-telecoms-not-foolproof-438011281-19094896.aspxFri, 27 Mar 2009 08:41:36 GMTHigh-definition (HD) VoIP may be the future of the telecommunications sector, an expert has suggested.Telecoms-HD-VoIP-is-the-new-era-438011281-19090564.aspxWed, 25 Mar 2009 09:00:59 GMTBT has revealed the first cities that will be linked up to superfast internet services.Telecoms-BT-reveals-29-broadband-exchanges-438011281-19088314.aspxTue, 24 Mar 2009 08:58:35 GMTSeveral major telecoms and technology groups have picked up awards for their consumer care performance.Telecoms-Telecoms-firm-honoured-for-its-customer-care-438011281-19083737.aspxFri, 20 Mar 2009 08:56:58 GMTNew research has shed light on consumer demand for the latest telecoms systems.Telecoms-Brits-want-unrestricted-access-438011281-19081501.aspxThu, 19 Mar 2009 08:59:52 GMTA major telecommunications firm has been recognised for its consumer care.Telecoms-BT-scoops-major-prize-438011281-19081500.aspxThu, 19 Mar 2009 08:59:28 GMTThe government's plans for superfast internet could face several challenges, the telecoms regulator has warned.Telecoms-Telecoms-body-gives-broadband-warning-438011281-19079275.aspxWed, 18 Mar 2009 09:46:14 GMTOfcom is set to crackdown on the mis-selling of landline telecoms services, it has been revealed.Telecoms-Ofcom-targets-telecoms-mis-selling-438011281-19079273.aspxWed, 18 Mar 2009 09:45:26 GMTThe BBC could have a role in improving the availability of telecoms services in the UK, it has been claimed.Telecoms-BBC-may-help-fund-broadband-service-438011281-19076904.aspxTue, 17 Mar 2009 09:02:14 GMTMedical firms are not outsourcing when it comes to contact centres, the latest research has suggested.Call-Centres-Medical-firms-not-outsourcing-438011278-19074648.aspxMon, 16 Mar 2009 08:59:34 GMTFirms can improve their performance by merging telecoms systems, the latest research has suggested.Telecoms-UC-can-boost-customer-service-438011281-19069930.aspxThu, 12 Mar 2009 08:59:50 GMTBusinesses may cut costs during the economic downturn by turning to new telecoms technology, it has been claimed.Telecoms-VoIP-can-cut-costs-438011281-19067592.aspxWed, 11 Mar 2009 08:59:36 GMTBusinesses must not forget about testing a disaster recovery service, according to a source.Telecoms-Disaster-recovery-testing-is-key-438011281-19065310.aspxTue, 10 Mar 2009 09:13:16 GMTThe Broadband Forum can play a key role in the implementation of new systems which could improve online telecoms performance, according to Ofcom.Telecoms-Body-can-play-a-key-role-in-new-technology-438011281-19062917.aspxMon, 09 Mar 2009 08:55:26 GMTCall centre staff for Late Rooms are being offered the chance to work towards NVQ qualifications.Call-Centres-Call-centre-staff-can-study-for-NVQs-438011278-19060603.aspxFri, 06 Mar 2009 09:01:54 GMTA call centre has helped Kia to back up its deals, taking inbound and making outbound calls to help the sales team.Call-Centres-Kia-uses-call-centre-to-boost-fleet-sales-438011278-19060599.aspxFri, 06 Mar 2009 09:01:31 GMTTechnology which could lead to improved performance for online telecoms services has moved a step closer.Telecoms-Boost-for-online-telecoms-438011281-19058255.aspxThu, 05 Mar 2009 09:01:08 GMTA government is embracing the benefits of a major telecoms development, according to a source.Telecoms-Govt-uses-VoIP-438011281-19053510.aspxTue, 03 Mar 2009 08:21:39 GMTA major telecoms utility could be used to help businesses improve their customer service, it has been claimed.Telecoms-VoIP-can-be-used-for-self-service-438011281-19046122.aspxThu, 26 Feb 2009 08:59:37 GMTAn investigation into the tapping of Voice over Internet Protocol (VoIP) systems is set to be launched by the European Union (EU).Telecoms-VoIP-investigation-launched-438011281-19038673.aspxMon, 23 Feb 2009 08:53:18 GMTThe majority of UK businesses want to see high-performance telecoms technology implemented, the latest research has found.Telecoms-Businesses-want-high-performance-telecoms-438011281-19035791.aspxFri, 20 Feb 2009 08:59:00 GMTA telecoms group has produced the first solution to use the latest technology in an eco-efficient manner, it has been stated.Telecoms-Telecoms-group-produces-eco-aware-solution-438011281-19033831.aspxThu, 19 Feb 2009 08:59:42 GMTLeading members of the telecoms industry have met in Barcelona to assess the impact the economic downturn is having on the sector.Telecoms-Telecoms-safe-during-recession-438011281-19031280.aspxWed, 18 Feb 2009 08:55:16 GMTIt is difficult to tell who should pay for the implementation of high-speed broadband, it has been claimed.Telecoms-Difficult-to-tell-who-should-foot-broadband-bill-438011281-19028848.aspxTue, 17 Feb 2009 09:02:31 GMTSome areas of the telecoms industry are expected to defy the credit crunch by growing this year, it has been suggested.Telecoms-Telecoms-set-for-growth-438011281-19026447.aspxMon, 16 Feb 2009 09:08:54 GMTConsumer and business telecoms users could benefit from the use of Voice over Internet Protocol (VoIP) technology, according to a source.Telecoms-VoIP-offers-cheap-calls-438011281-19021580.aspxThu, 12 Feb 2009 09:07:14 GMTThe absence of a system which allows mobile telecoms users to switch networks in times of trouble is a major industry problem, it has been claimed.Telecoms-Network-issue-is-major-problem-438011281-19016829.aspxTue, 10 Feb 2009 08:29:00 GMTThe merging of business telecoms equipment into the mainstream is leading to increasing sales of smartphones, it has been claimed.Telecoms-Smartphone-sales-rising-438011281-19014555.aspxMon, 09 Feb 2009 08:43:09 GMTThe telecoms market could be set for a series of mergers and acquisitions due to rising competition levels, it has been claimed.Telecoms-Telecoms-market-set-for-mergers-438011281-19009774.aspxThu, 05 Feb 2009 09:06:46 GMTMobile broadband networks must improve if converged communications proposals are to be a success, it has been claimed.Mobile-coverage-must-increase-438011281-19004605.aspxTue, 03 Feb 2009 09:04:59 GMTBusiness telecoms users could soon be benefiting from cheaper calls thanks to a new piece of technology.VoIP-adapter-released-438011281-19002440.aspxMon, 02 Feb 2009 08:58:57 GMTThe role the public will play in the implementation of new internet technology has not yet been discussed, according to a source.Publics-broadband-role-not-yet-discussed-438011281-18992877.aspxTue, 27 Jan 2009 08:44:07 GMTThe convergence of telecoms and communications as part of a digital infrastructure will enable providers to supply a better service to consumers, it has been suggested.Communications-competition-is-needed-438011281-18988207.aspxFri, 23 Jan 2009 08:47:55 GMTHighspeed broadband and converged communications services must be available to everyone, it has been claimed.New-services-must-be-for-all-438011281-18985879.aspxThu, 22 Jan 2009 09:13:19 GMTRelevant rules and regulations are vital if sectors such as telecoms, broadcasting and technology are to be successfully merged.Guidelines-needed-in-convergence-plan-438011281-18983609.aspxWed, 21 Jan 2009 09:16:29 GMTThe top telecoms trends for 2009 are set to be predicted by a major organisation.Telecoms-trends-to-be-discussed-438011281-18983607.aspxWed, 21 Jan 2009 09:15:19 GMTAs a valued business, we are actively going to help you beat the credit crunch with our complementary 3 stage independent advice service worth over £500.Telecommunications-Complimentary-Consultancy-438011281-dr39.aspxTue, 20 Jan 2009 11:30:00 GMTDirect Response’s complimentary free consultancy service:Telecommunications-Complimentary-Consultancy-438011281-dr38.aspxTue, 20 Jan 2009 11:15:00 GMTWith budgets getting tighter and tighter and more and more demands with less and less resources available, it is vital that you have the most cost effective communication services that can deliver on all your needs.Future-of-Telecoms-has-arrived-why-act-now-438011281-dr37.aspxTue, 20 Jan 2009 10:45:00 GMTA row has broken out over a cable provider's telecommunications services.VoIP-row-breaks-out-438011281-18981276.aspxTue, 20 Jan 2009 08:39:47 GMTAmong the key reasons blocking companies from taking up unified communications technology is a lack of understanding about it, which could emphasise the need for outsourced voice over internet protocol (VoIP) telephony.Research-suggests-hosted-VoIP-could-be-solution-438011281-18980982.aspxTue, 20 Jan 2009 07:00:00 GMTA company has released a series of unbiased guides to help small businesses understand voice over internet protocol (VoIP) telephony.Guide-could-help-firms-select-hosted-VoIP-service-438011281-18978962.aspxMon, 19 Jan 2009 09:00:33 GMTThe use of wireless and wireline networks to provide a range of services is the latest telecoms industry trend, it has been claimed.Latest-telecoms-trend-predicted-438011281-18977605.aspxFri, 16 Jan 2009 14:15:36 GMTHosted call centre solutions can offer lower costs and improved performance, the latest research has suggested.Hosted-centres-improve-functionality-438011278-18974178.aspxThu, 15 Jan 2009 08:45:03 GMTOfcom could have a role in helping to improve the level of consumer care offered by companies, it has been suggested.Ofcom-can-help-customer-care-438011281-18969281.aspxTue, 13 Jan 2009 07:37:43 GMTVoice over internet protocol (VoIP) technology could still have a big impact on the telecoms sector, it has been claimed.Experts-claims-it-is-premature-to-dismiss-VoIP-438011281-18966890.aspxMon, 12 Jan 2009 09:09:10 GMTMore firms intend to use managed services to support their voice over internet protocol (VoIP) and unified communications system, new research suggests.Increase-in-hosted-VoIP-predicted-438011281-18964374.aspxFri, 09 Jan 2009 08:38:32 GMTA major telecommunications link-up is set to join the US and Northern Ireland together, it has been revealed.Undersea-telecoms--link-up-revealed-438011281-18959478.aspxWed, 07 Jan 2009 08:46:08 GMTA major report into the telecoms and online communication industry has been released.Telecoms-report-released-438011281-18957045.aspxTue, 06 Jan 2009 08:46:39 GMTBusinesses could be missing out on flexible working opportunities by not embracing the latest telecoms equipment, it has been suggested.Firms-missing-out-438011281-18952574.aspxFri, 02 Jan 2009 09:02:43 GMTThe managing director of BT Business has highlighted the benefits of flexible working.BT-MD-Flexible-working-could-benefit-businesses-438011281-18951142.aspxWed, 31 Dec 2008 09:36:41 GMTThe telecommunications market has passed a major landmark, the latest industry figures show.Telecoms-reaches-landmark-438011281-18947810.aspxTue, 30 Dec 2008 08:00:00 GMTAn increasing number of companies are set to use virtualisation technology in 2009, it has been claimed.Virtualisation-set-to-grow-438011281-18947807.aspxMon, 29 Dec 2008 09:04:12 GMTTelecoms services are set to be among the top technology for small businesses in 2009, it has been claimed.VoIP-is-one-to-watch-438011281-18945868.aspxWed, 24 Dec 2008 08:52:42 GMTFirms must have a steady, solid network if they are to implement the latest telecoms utilities, it has been suggested.Solid-network-needed-for-VoIP-438011281-18945864.aspxWed, 24 Dec 2008 08:51:34 GMTThe telecommunications market has experienced a year full of turmoil and 2009 is set to be 12 months of "change and progression", it has been claimed.VoIP-grew-in-2008-438011281-18943315.aspxTue, 23 Dec 2008 08:58:16 GMTTelecoms networks may struggle to cope with the latest technology as there is a lack of spectrum capacity, it has been suggested.Broadband-demand-outstrips-capacity-438011281-18943312.aspxTue, 23 Dec 2008 08:57:13 GMTTelecoms firms must find ways to meet growing demand for mobile broadband services, it has been claimed.Telecoms-must-meet-mobile-demand-438011281-18940781.aspxMon, 22 Dec 2008 09:04:56 GMTBritons can cut the cost of their telecoms this Christmas by using online services, it has been claimed.Brits-should-use-online-telecoms-438011281-18938287.aspxFri, 19 Dec 2008 09:07:18 GMTUsers of internet-based telecoms services could soon be given a boost by superfast broadband.VoIP-boosted-by-fast-broadband-438011281-18930972.aspxTue, 16 Dec 2008 08:55:52 GMTBusinesses must plan for emergency situations by putting a disaster recovery service in place, according to a source.Firms-need-disaster-plans--438011281-18928544.aspxMon, 15 Dec 2008 09:08:27 GMTFirms interested in cutting costs through their telecoms may wish to tune in to the latest online resource.VoIP-webcast-launched-438011281-18928539.aspxMon, 15 Dec 2008 09:07:16 GMTFirms using the latest telecommunications technology have been warned to ensure they are aware of its security implications.Firms-warned-over-VoIP-438011281-18928536.aspxMon, 15 Dec 2008 09:06:08 GMTThe demand for wireless IT networks is linked to the need for businesses to be mobile, it has been suggested.Wireless-demand-linked-to-mobility-438011281-18926094.aspxFri, 12 Dec 2008 08:53:42 GMTTelecoms companies are upbeat about their operations during the credit crunch, the latest research has suggested.Telecoms-sector-upbeat-438011281-18926091.aspxFri, 12 Dec 2008 08:51:21 GMTBusiness professionals have named wireless telecoms as one of the key features of an office.Wireless-telecoms-best-for-business-438011281-18926085.aspxFri, 12 Dec 2008 08:49:10 GMTThe latest telecoms technology allows users to speak to people around the world at rates which are "quite unbelievable", it has been claimed.VoIP-rates-are-unbelievable-438011281-18923645.aspxThu, 11 Dec 2008 09:06:38 GMTConsumers will feel let down if they are not provided with a standard internet service, it has been claimed.Slow-internet-leaves-consumers-let-down-438011281-18923641.aspxThu, 11 Dec 2008 09:05:01 GMTChoosing the correct IT applications is imperative for a business, the latest research has suggested.IT-software-is-vital-438011281-18921115.aspxWed, 10 Dec 2008 08:40:24 GMTAn increasing number of firms are converging their telecoms systems, the latest research suggests.Firms-unify-communications--438011281-18919036.aspxTue, 09 Dec 2008 11:02:03 GMTThere are a range of advantages to both managed and hosted Voice over Internet Protocol (VoIP) systems, it has been claimed.Firms-want-next-gen-networks-438011281-18916495.aspxMon, 08 Dec 2008 09:10:58 GMTThere will be "serious technological leaps" in the telecoms industry over the next ten years, it has been suggested.Telecoms-convergence-will-progress-438011281-18916491.aspxMon, 08 Dec 2008 09:08:51 GMTThere will be significant demand for the latest broadband technology, it has been suggested.Broadband-demand-will-be-there-438011281-18914846.aspxFri, 05 Dec 2008 13:57:21 GMTVoice over Internet Protocol (VoIP) is just the beginning in a series of telecoms innovations set to change the industry, it has been claimed.VoIP-is-a-building-block-438011281-18913950.aspxFri, 05 Dec 2008 09:12:40 GMTTwo contact centre professionals from a London telecoms company have won prestigious awards in this year’s CallScripter Annual Awards Ceremony.Two-Wins-for-Direct-Response-438011278-dr36.aspxThu, 04 Dec 2008 11:55:00 GMTCall centre technology can be implemented outside of its traditional environment to boost customer care, it has been suggested.Call-centre-technology-used-in-university-438011281-18911602.aspxThu, 04 Dec 2008 09:14:03 GMTA new resource for members of the telecommunications industry has been launched.Telecoms-resource-revealed-438011281-18911590.aspxThu, 04 Dec 2008 09:11:51 GMTThe latest technology could allow companies to speak to customers on the other side of the world without leaving the office, it has been claimed.New-form-of-call-centre-interaction-438011281-18909155.aspxWed, 03 Dec 2008 09:01:54 GMTCutting-edge internet technology could allow users to enjoy a better quality of some telecoms services, it has been claimed.New-systems-could-improve-VoIP-438011281-18909152.aspxWed, 03 Dec 2008 09:00:38 GMTTelecoms investors may not want to pay to implement the latest internet technology, it has been claimed.Investors-may-not-want-to-pay-for-technology-438011281-18904149.aspxMon, 01 Dec 2008 09:03:18 GMTBusinesses in which staff communicate with mobile phones are at risk of spam and phishing, it has been suggested.Business-telecoms-users-at-risk-of-phishing-438011281-18904145.aspxMon, 01 Dec 2008 09:02:21 GMTAn agreement has been reached over the latest European Union (EU) telecoms regulations.Telecoms-agreement-reached-438011281-18900988.aspxFri, 28 Nov 2008 08:46:45 GMTThe latest technology could help firms with telecoms equipment cut costs, it has been claimed.Processor-can-cut-VoIP-energy-consumption-438011281-18898322.aspxThu, 27 Nov 2008 09:06:46 GMTA major telecommunications event has allowed industry members to air their views on the current and future trends.Top-issues-debated-at-telecoms-show-438011281-18895705.aspxWed, 26 Nov 2008 08:59:38 GMTThe latest telecoms technology can help reduce business costs, it has been claimed.VoIP-can-reduce-business-costs-438011281-18892651.aspxMon, 24 Nov 2008 17:52:33 GMTThere are numerous factors to consider for companies contemplating bringing their communications systems together, it has been claimed.Lots-for-firms-to-consider-in-unifying-communications-438011281-18891696.aspxMon, 24 Nov 2008 14:47:07 GMTTelecommunications firms could protect information stored in their data centres through online services, it has been claimed.Telecoms-could-protect-data-with-cloud-servers-438011281-18889897.aspxFri, 21 Nov 2008 16:55:22 GMTThe use of remote working could help call centres cut costs during the credit crunch, according to a new study.Remote-working-can-help-firms-438011281-18887349.aspxThu, 20 Nov 2008 16:37:21 GMTThe latest telecoms equipment is set to become a widespread feature in the mobile phone market, it has been claimed.IM-to-become-standard-stack-438011281-18879402.aspxMon, 17 Nov 2008 14:03:15 GMTThe use of latest telecoms equipment can help businesses increase profits, it has been claimed.Telecoms-technology-can-increase-bottom-line-438011281-18876432.aspxFri, 14 Nov 2008 11:43:24 GMTNew developments in the mobile telecommunications market are to become increasingly important to businesses, it has been suggested.Telecoms-developments-are-important-for-business-438011281-18876427.aspxFri, 14 Nov 2008 11:42:00 GMTA new publication examining the process of managing an integrated telecommunications network has been released.Telecoms-ebook-launched-438011281-18874221.aspxThu, 13 Nov 2008 12:14:41 GMTA new telecoms utility has been rolled out in some call centres due to its initial popularity.Telecoms-feature-used-by-call-centres-438011281-18874214.aspxThu, 13 Nov 2008 12:11:08 GMTThe introduction of new telecommunications technology is changing the landscape of the industry, it is claimed.VoIP-leads-to-telecoms-sea-change-438011281-18874199.aspxThu, 13 Nov 2008 12:09:29 GMTVodafone has announced a major business deal, according to reports.Vodafone-announces-deal-438011281-18871908.aspxWed, 12 Nov 2008 12:29:06 GMTNew plans for telecoms reforms have been put forward by the European Commission (EC).Telecoms-reforms-plans-proposed-438011281-18869192.aspxTue, 11 Nov 2008 11:33:44 GMTThe telecoms industry should be cautious during the current economic downturn, it has been claimed.Caution-advised-for-telecoms-sector-438011281-18862189.aspxThu, 06 Nov 2008 11:54:19 GMTVoice over Internet Protocol (VoIP) has been described as having features that draw users in from around the globe.VoIP-is-wonderful-technology-438011281-18862172.aspxThu, 06 Nov 2008 11:50:00 GMTCompanies have been warned to make sure they choose the correct Voice over Internet Protocol (VoIP) package when updating telecoms systems.Firms-should-choose-correct-telecoms-package-438011281-18857304.aspxTue, 04 Nov 2008 11:29:20 GMTThe use of telecommunications technology can help firms grow, it has been claimed.VoIP-can-help-firms-grow-438011281-18854830.aspxMon, 03 Nov 2008 10:45:32 GMTIntroducing telecoms equipment can help lower stress levels in call centre workers, it has been claimed.Home-working-can-lower-stress-438011281-18852224.aspxFri, 31 Oct 2008 07:53:16 GMTUsing Voice over Internet Protocol (VoIP) can lead to a significant drop in the cost of phone bills, according to an expert.VoIP-can-lower-phone-bills-438011281-18850524.aspxThu, 30 Oct 2008 10:41:14 GMTTelecommunications companies have been criticised for failing to back a move to a single market.Telecoms-firms-criticised-over-single-market-438011281-18846753.aspxTue, 28 Oct 2008 12:13:38 GMTRegulations in the telecommunications industry should not be abandoned during the credit crunch, it has been claimed.Telecoms-regulations-should-not-be-abandoned-438011281-18844483.aspxMon, 27 Oct 2008 11:51:15 GMTThe use of telecoms equipment can save workers as well as businesses money, according to the latest research.Employees-can-save-with-home-working-438011281-18844473.aspxMon, 27 Oct 2008 11:49:16 GMTCall centres need to make sure they have the correct balance if they are to be successful, according to a source Ebrahim Dinat, sales and marketing director at Ocular Technologies, writing for computingsa.Call-centres-need-the-right-balance-438011281-18842287.aspxFri, 24 Oct 2008 11:26:42 GMTBusinesses have been warned of the potential risks associated with some Voice over Internet Protocol (VoIP) options, according to a source.Companies-told-of-VoIP-threat-438011281-18842284.aspxFri, 24 Oct 2008 11:24:18 GMTTelecoms companies can help "reboot" the stuttering economy, according to reports.Telecoms-sector-can-reboot-economy-438011281-18840594.aspxThu, 23 Oct 2008 13:47:02 GMTJobs related to Voice over Internet Protocol (VoIP) technology have been labelled as "recession proof".VoIP-jobs-safe-during-recession-438011281-18840590.aspxThu, 23 Oct 2008 13:46:13 GMTA new system which analyses voice patterns to help call centre operatives has been revealed.System-can-recognise-voice-patterns-438011281-18838329.aspxWed, 22 Oct 2008 13:10:06 GMTAround £1.£1.6bn-saved-through-self-service-calls-438011281-18838327.aspxWed, 22 Oct 2008 13:09:11 GMTCompanies could be putting themselves at risk by not correctly setting-up their Voice over Internet Protocol (VoIP) systems, according to a source.Poor-VoIP-set-up-could-put-firms-at-risk-438011281-18838324.aspxWed, 22 Oct 2008 13:08:04 GMTCall centres should keep abreast of new technology in order to maintain a high level of service, according to a source.Call-centres-should-keep-up-with-technology-438011281-18835840.aspxTue, 21 Oct 2008 11:43:51 GMTCall centres can improve efficiency by integrating systems, it is claimed.Call-centres-can-improve-efficiency-438011281-18835834.aspxTue, 21 Oct 2008 11:43:02 GMTCompanies can save money by putting home-working measures in place, it is claimed.Home-working-can-save-money-438011281-18834274.aspxMon, 20 Oct 2008 15:14:19 GMTThe implementation of Voice over Internet Protocol (VoIP) systems can increase business productivity, it is claimed.VoIP-can-increase-productivity-438011281-18834263.aspxMon, 20 Oct 2008 15:10:55 GMTHaving a reliable telecoms service is "vital" for businesses, it is claimed.Telecoms-system-vital-for-business-438011281-18831419.aspxFri, 17 Oct 2008 11:43:55 GMTBusinesses considering switching to Voice over Internet Protocol (VoIP) are today being presented with both the drawbacks and advantages to the telecoms system.Businesses-given-view-on-VoIP-438011281-18831407.aspxFri, 17 Oct 2008 11:40:56 GMTThe financial industry is under-using telecoms technology, it has been claimed.Telecoms-technology-under-used-by-finance-industry-438011281-18829397.aspxThu, 16 Oct 2008 11:58:41 GMTCall centres and small businesses can project a professional image through the use of Voice over Internet Protocol (VoIP), it is claimed.VoIP-can-project-a-professional-image-438011281-18823031.aspxMon, 13 Oct 2008 11:57:11 GMTThere are several steps call centres could take to improve their eco-friendly credentials, it is claimed.Several-steps-for-call-centres-to-go-green-438011281-18822986.aspxMon, 13 Oct 2008 11:50:16 GMTTelecoms companies could play a key role in battling climate change, according to a source.Telecoms-firms-can-help-beat-climate-change-438011281-18818652.aspxThu, 09 Oct 2008 11:40:36 GMTCall centres can cut costs by offering flexible working, it is claimed.Flexible-working-can-help-call-centres-438011281-18816464.aspxWed, 08 Oct 2008 11:44:58 GMTThe technology behind Voice over Internet Protocol (VoIP) systems has "reached maturity", according to an expert.IP-technology-reaches-maturity-438011281-18816455.aspxWed, 08 Oct 2008 11:43:38 GMTSmall businesses may be reluctant to switch to Voice over Internet Protocol (VoIP) systems due to a lack of understanding, it has been claimed.Firms-scared-of-VoIP-438011281-18814295.aspxTue, 07 Oct 2008 11:57:23 GMTVoice over Internet Protocol (VoIP) has "changed the way people talk to each other", it has been claimed.VoIP-changes-way-people-talk-to-each-other-438011281-18812021.aspxMon, 06 Oct 2008 11:56:23 GMTEase of use is the main concern of small businesses looking to put Voice over Internet Protocol (VoIP) systems in place, it is claimed.Ease-of-use-is-key-to-telecoms-changes-438011281-18809963.aspxFri, 03 Oct 2008 12:47:31 GMTVoice over Internet Protocol (VoIP) services are set to become "heavily discounted", according to latest research.VoIP-to-become-heavily-discounted-438011281-18809962.aspxFri, 03 Oct 2008 12:46:30 GMTOfcom has done a great deal of good work in not only the constant deregulation and management of the communications market, but also cleaning up the marketing and responsible usage of premium rate numbers.Direct-Response’s-thoughts-on-Ofcom’s-NGN-changes-438011281-dr35.aspxThu, 02 Oct 2008 16:50:00 GMTThe changes advocated by Ofcom are as follows:I-dial-0800---0870---0845---0871---0844---03-numbers-what-will-happen-to-me-438011281-dr34.aspxThu, 02 Oct 2008 16:35:00 GMTBusinesses need to ensure their infrastructure is suitable to host a Voice over Internet Protocol (VoIP) system, it is claimed.Businesses-must-check-VoIP-infrastructure-438011281-18807628.aspxThu, 02 Oct 2008 11:55:21 GMTOfcom will announce its judgement to make dramatic changes to non geographic numbers by Christmas this year.I-am-an-owner-of-0800---0870---0845---0871---0844---0855---03-numbers-what-will-happen-to-me-438011281-dr33.aspxThu, 02 Oct 2008 11:25:00 GMTA group of major telecoms firms are joining forces to create a competitor to Wi-Fi technology.Telecoms-firms-united-for-internet-access-438011281-18805401.aspxWed, 01 Oct 2008 11:43:22 GMTA major telecoms firm is set to announce a £4.Telecoms-firm-set-for-demerger-438011281-18801905.aspxMon, 29 Sep 2008 16:17:01 GMTFirms can take advantage of numerous benefits from using Voice over Internet Protocol (VoIP), it is claimed.Many-benefits-from-VoIP-438011281-18799833.aspxFri, 26 Sep 2008 16:47:03 GMTA single telecoms regulator is set to be put in place, after being passed by the European Parliament.Single-telecoms-regulator-agreed-438011281-18797640.aspxThu, 25 Sep 2008 16:30:19 GMTNew and upcoming businesses could be helped by using Voice over Internet Protocol (VoIP) technology, it has been claimed.Telecoms-sector-gains-from-VoIP-438011281-18794781.aspxWed, 24 Sep 2008 13:00:33 GMTAn increasing number of European firms are implementing telecoms tool Voice over Internet Protocol (VoIP), according to research.Increase-in-VoIP-use-438011281-18794779.aspxWed, 24 Sep 2008 12:59:14 GMTA major worldwide telecoms show is set to be held in London, it has been reported.Telecoms-show-to-be-held-in-London-438011281-18787997.aspxFri, 19 Sep 2008 11:41:12 GMTViviane Reding has today hit out at proposed telecoms funding reforms, according to a source.Reding-slams-telecoms-funding-ruling-438011281-18785834.aspxThu, 18 Sep 2008 11:42:03 GMTVoice over Internet Protocol (VoIP) is experiencing "worldwide acceptance", it has today been claimed.VoIP-gaining-worldwide-acceptance-438011281-18783535.aspxWed, 17 Sep 2008 11:35:30 GMTPlans for a Europe-wide telecoms regulator are likely to be voted against next week, it has today been claimed.MEPs-could-vote-against-telecoms-reforms-438011281-18781321.aspxTue, 16 Sep 2008 11:38:40 GMTThe telecoms industry leads the way when it comes to environmental issues, it has today been claimed.Telecoms-sector-implements-eco-friendly-measures-438011281-18781315.aspxTue, 16 Sep 2008 11:37:43 GMTThe telecoms industry should cover the costs of implementing new broadband technology, it has been claimed.Telecoms-industry-should-pay-for-broadband-438011281-18779256.aspxMon, 15 Sep 2008 11:56:22 GMTBusiness telecoms could be set for a major overhaul after Tesco agreed a deal with Cable and Wireless, it has today been claimed.Tesco-signs-telecoms-deal-438011281-18776961.aspxFri, 12 Sep 2008 11:30:07 GMTTelecoms reforms put forward by the European Union must not be affected by "scaremongering", it has today been claimed.Scaremongers-must-not-affect-telecoms-reforms-438011281-18774977.aspxThu, 11 Sep 2008 12:10:15 GMTFirms will now be able to use business telecoms utilities while travelling by air, according to a source.Airline-VoIP-availability-coming--438011281-18773478.aspxWed, 10 Sep 2008 16:05:08 GMTVoice over Internet Protocol (VoIP) could help telecoms firms avoid the "9/11 effect", it has today been claimed.VoIP-can-help-avoid-9-11-effect-438011281-18773466.aspxWed, 10 Sep 2008 16:03:06 GMTThe European Union (EU) has proposed further plans for the business telecoms market.Further-EU-telecoms-plans-revealed-438011281-18771370.aspxTue, 09 Sep 2008 15:49:33 GMTThe number of people working from home has increased, according to latest research.Remote-working-increases-438011281-18771366.aspxTue, 09 Sep 2008 15:47:19 GMTCall centre bosses have today been warned to ensure their staff are guarded against health risks.Call-centre-bosses-warned-438011281-18769619.aspxMon, 08 Sep 2008 17:08:02 GMTTelecommunications firm Cable and Wireless is set for a "classic demerger", according to a source.Telecoms-group-set-for-demerger-438011281-18769609.aspxMon, 08 Sep 2008 17:05:54 GMTVoice over Internet Protocol (VoIP) has "dramatically transformed" the way business telecoms firms operate, according to a source.VoIP-dramatically-transforms-business-telecoms-438011281-18769603.aspxMon, 08 Sep 2008 17:03:59 GMTAdvancements in e-commerce and business telecoms could lead to most employees working from home by 2033, it has been claimed.More-employees-set-to-work-from-home-438011281-18766280.aspxFri, 05 Sep 2008 12:00:05 GMTAlmost 1.1.5m-homes-missing-out-on-VoIP-438011281-18766267.aspxFri, 05 Sep 2008 11:58:27 GMTBusiness telecoms firm Alcatel-Lucent has appointed a new boss.New-boss-for-telecoms-firm-438011281-18766254.aspxFri, 05 Sep 2008 11:56:04 GMTNext-generation networks (NGNs) will give businesses access to telecoms such as messaging services with increased quality at a lower cost, an industry member has suggested.Next-gen-telecoms-lower-firms-costs-438011281-18765044.aspxThu, 04 Sep 2008 16:38:03 GMTThe European Commission has announced further proposals for the telecoms market, according to a source.EU-telecoms-plans-continue-438011281-18762552.aspxWed, 03 Sep 2008 15:49:34 GMTDisaster recovery has been named as a major factor for businesses in a recent survey, according to a source.Disaster-recover-is-a-major-business-factor-438011281-18762527.aspxWed, 03 Sep 2008 15:45:32 GMTBusiness telecoms technology has resulted in increased opportunities for flexible working conditions, it has been claimed.More-e-commerce-opportunities-for-call-centres-438011278-18760620.aspxTue, 02 Sep 2008 16:42:24 GMTA worldwide business telecoms meeting was underway today, according to a source.Business-telecoms-show-underway-438011281-18760611.aspxTue, 02 Sep 2008 16:39:56 GMTThe use of Voice over Internet Protocol (VoIP) is set to "increase dramatically", it has been claimed.VoIP-use-increasing-438011281-18760581.aspxTue, 02 Sep 2008 16:33:51 GMTThe business telecoms experience of a UK company has led to them being handed a £2.UK-company-given-£2.8m-communications-project-438011281-18758844.aspxMon, 01 Sep 2008 17:50:05 GMTData leakage is the main business telecoms security issue, according to research.Telecoms-worries-feature-in-new-research-438011281-18758837.aspxMon, 01 Sep 2008 17:48:42 GMTThe Institute of Electrical and Electronics Engineers has approved a new wi-fi standard, intended to make it easier for mobile devices to roam between access points without interruption.New-wireless-networking-standard-approved-438011281-18756067.aspxFri, 29 Aug 2008 16:57:57 GMTOrganisations may need to supplement their voice disaster recovery plans with preparations for email outages, according to a new survey.Email-disaster-recovery-plans-important-438011281-18756059.aspxFri, 29 Aug 2008 16:57:26 GMTCustomer service is a key aspect of London's preparations for the 2012 Olympics, the Institute of Customer Service (ICS) has said.London-must-work-on-customer-service-ahead-of-2012-438011281-18754716.aspxFri, 29 Aug 2008 11:29:55 GMTPeople contacting council services may find they are being treated as consumers under new plans being developed by local authorities.Councils-to-treat-citizens-like-consumers-438011281-18754712.aspxFri, 29 Aug 2008 11:28:30 GMTBusiness telecoms advances could reduce the need to travel for business meetings, the campaigns director for the Campaign for Better Transport has said.Video-conferencing-could-change-business-meetings-438011281-18754710.aspxFri, 29 Aug 2008 11:27:57 GMTThe growing comfort felt by younger people with next-generation technology is likely to affect business telecoms, one expert has said.Business-telecoms-evolving-438011281-18752405.aspxThu, 28 Aug 2008 12:02:51 GMTIt is important to monitor backing services as well as websites, according to new advice.Website-backing-systems-must-be-monitored-438011281-18749953.aspxWed, 27 Aug 2008 11:42:13 GMTBusinesses are expected to formalise societal trend watching by the end of 2010, according to a new report from Gartner.Corporations-to-formalise-social-trend-watching-438011281-18749942.aspxWed, 27 Aug 2008 11:40:27 GMTComputers may be more intelligent than humans within 40 years, the chief technology officer with Intel has said.Artificial-intelligence-could-arrive-within-40-years-438011281-18747558.aspxTue, 26 Aug 2008 10:59:24 GMTWireless voice over internet protocol (VoIP) is set to make waves in the business telecoms industry over the next few years, a new report suggests.Wireless-VoIP-next-step-for-business-telecoms-438011281-18747553.aspxTue, 26 Aug 2008 10:58:08 GMTTraining could assist senior team members in avoiding breaches of confidentiality through lost data files, new advice suggests.Train-senior-staff-to-avoid-data-loss-firms-told-438011281-18747549.aspxTue, 26 Aug 2008 10:56:52 GMTBusinesses may find that investing in a hosted Voice over Internet Protocol (VoIP) service may be particularly beneficial for home-based staff, it has been suggested.Hosted-VoIP-a-business-telecoms-solution-for-home-based-staff-438011281-18746693.aspxFri, 22 Aug 2008 17:13:15 GMTAn increasing number of firms are switching to Voice over Information Protocol (VoIP) technology to meet their business telecoms needs, the assignment desk editor of TMCnet has asserted.VoIP-provides-a-cost-efficient-business-telecoms-solution-438011281-18744334.aspxThu, 21 Aug 2008 17:00:41 GMTCall centre staff could use customer relationship management (CRM) investments more efficiently, a new publication has suggested.Call-centre-staff-could-use-CRM-more-productively-438011278-18744035.aspxThu, 21 Aug 2008 16:12:41 GMTAn automated speech recognition solution trialled by the National Blood Service (NBS) has been applauded by callers to the group's contact centre.Customers-confident-in-new-speech-recognition-technology-438011278-18740694.aspxWed, 20 Aug 2008 11:13:15 GMTImplementing the correct disaster recovery strategy has been identified as the main data storage challenge posed to organisations, according to new research from Storage Expo.Disaster-recovery-a-top-issue-438011281-18739968.aspxTue, 19 Aug 2008 17:31:31 GMTVoice over Internet Protocol (VoIP) technology could be a solution that may lead to potentially reduced costs for call centres, a writer for Inside CRM asserted.VoIP-a-cost-effective-call-centre-solution-438011278-18739952.aspxTue, 19 Aug 2008 17:28:54 GMTEnhanced services such as fixed-mobile convergence and interactivity are set to become part of the next-generation strategies of many business telecoms providers, it has been suggested.NGNs-set-to-expand-438011281-18739940.aspxTue, 19 Aug 2008 17:27:30 GMTTips for managing telecommunications budgets have been given by a Quocirca principal analyst.Expert-offers-telecoms-budget-advice-438011281-18736720.aspxMon, 18 Aug 2008 14:37:35 GMTTUI Travel's high street agents are to take on all bookings from customers in their local areas, it has been reported.High-street-staff-to-handle-contact-centre-bookings-438011278-18736715.aspxMon, 18 Aug 2008 14:37:32 GMTPlanning an IP telephony system minimises the risks in implementation and makes the firm more likely to succeed in its project, Azzurri has claimed.Firms-should-spend-time-planning-IP-telephony-systems-438011281-18736703.aspxMon, 18 Aug 2008 14:34:07 GMTDisaster recovery is crucial for organisations with an e-commerce component, a chief scientist at Symantec has said.Website-disaster-recovery-important-438011281-18733903.aspxFri, 15 Aug 2008 11:48:34 GMTImproving business telecoms voice conferencing could save organisations £55 million each year, new research indicates.Save-with-business-telecoms-conferencing-savvy-firms-told-438011281-18733892.aspxFri, 15 Aug 2008 11:46:49 GMTAn upcoming conference is set to examine the delivery of good customer service in contact centres.Conference-to-examine-call-centre-planning-438011281-18732001.aspxThu, 14 Aug 2008 13:02:58 GMTSelf-service business telecoms can be an efficient way to deal with customer service demands, it has been claimed.Self-service-options-a-good-business-telecoms-tool-438011281-18731998.aspxThu, 14 Aug 2008 13:02:13 GMTAll businesses need to develop a disaster recovery plan, the Institute of Risk Management (IRM) has said.Disaster-recovery-crucial-for-all-firms-438011281-18729687.aspxWed, 13 Aug 2008 12:58:38 GMTA growing number of companies are likely to adopt unified business telecoms solutions, according to one commentator.Unified-business-telecoms-set-to-take-off-438011281-18729683.aspxWed, 13 Aug 2008 12:57:00 GMTIT and business telecoms could find a greener future with the help of virtualisation, according to one industry publication.Virtualisation-could-help-business-telecoms-go-green-438011281-18727191.aspxTue, 12 Aug 2008 11:21:20 GMTThe expansion of new services in the digital age means that fixed and mobile telecom carriers must transform their IT technologies, a new report asserts.Telecom-carriers-must-adapt-to-the-digital-age-438011281-18725251.aspxMon, 11 Aug 2008 12:19:15 GMTThe "trough of disillusionment" surrounding Web 2.Business-telecoms-technologies-to-exit-trough-of-disillusionment-438011281-18725244.aspxMon, 11 Aug 2008 12:17:42 GMTOrganisations looking to lower costs could consider virtual office deployments, according to one industry representative.Virtual-offices-a-cost-effective-business-telecoms-move-438011281-18723046.aspxFri, 08 Aug 2008 12:26:23 GMTOrganisations have been advised to develop a social networking trust model in order to integrate web 2.Build-a-social-networking-trust-model-firms-advised-438011281-18720586.aspxThu, 07 Aug 2008 11:08:11 GMTPoor quality business telecoms are more frustrating to contact centre workers than consumer complaints, new research indicates.Call-centre-agents-frustrated-by-IT-failures-438011281-18718227.aspxWed, 06 Aug 2008 10:35:36 GMTDeploying self-service business telecoms technology may help organisations develop their standard of customer service, it has been claimed.Self-service-corporate-telecoms-holds-opportunities-for-businesses-438011281-18716444.aspxTue, 05 Aug 2008 12:21:58 GMTSmall and medium-sized enterprises (SMEs) are increasingly likely to incorporate voice over internet protocol (VoIP) into their business telecoms strategies, one government advisory body has said.VoIP-the-credit-crunch-choice-for-business-telecoms-438011281-18716440.aspxTue, 05 Aug 2008 12:20:55 GMTSocial and business networking could be revolutionised by the emergence of location-based mobile services, a new report indicates.Location-based-services-to-revolutionise-networking-438011281-18714207.aspxMon, 04 Aug 2008 11:58:17 GMTEfficiency has been boosted at the Royal Mail's call centre since its new web-based customer serviced debuted earlier this summer.Royal-Mail-boosts-call-centre-efficiency-438011278-18713330.aspxFri, 01 Aug 2008 17:47:49 GMTThe East Midlands, London and the north-east of England were found to be the three regions most likely to be affected by unexpected disruption to telephone services - and the most likely to benefit from a disaster recovery service - a recent poll has found.New-poll-identifies-potential-disaster-recovery-hotspots-438011281-18713270.aspxFri, 01 Aug 2008 17:32:21 GMTVoice disaster recovery plans and other risk prevention measures are vital to the business continuity of small and medium-sized enterprises (SMEs), one industry figure has said.SMEs-expected-to-have-voice-disaster-recovery-plans-438011281-18707555.aspxWed, 30 Jul 2008 10:13:57 GMTMobile network operators will see greater revenue gains if they adopt the role of service enabler, according to a new study.Mobile-operators-must-be-service-enablers-438011281-18705474.aspxTue, 29 Jul 2008 10:00:53 GMTBroadband penetration is set to expand across the world, according to a new study that predicts worldwide consumer connections are to reach 499 million in 2012.International-broadband-penetration-to-reach-25-per-cent-by-2012-438011281-18703513.aspxMon, 28 Jul 2008 10:53:09 GMTThe call handling performance of large tour operators is a frustration for travel agents, according to a new study.Large-tour-operators-could-improve-business-telecoms-performance-438011281-18702869.aspxFri, 25 Jul 2008 17:09:54 GMTBritish organisations could cut their budgets by deploying energy efficient solutions, a representative of The Carbon Trust has said.Energy-efficiency-could-save-businesses-money-438011281-18696895.aspxWed, 23 Jul 2008 11:05:25 GMTIt is important that everyone in Britain has access to high-speed broadband, one product comparison website has asserted.Equal-broadband-access-essential-in-the-UK-438011281-18696886.aspxWed, 23 Jul 2008 11:02:32 GMTBusiness telecoms management could be helped by a project management office (PMO), according to a new report.PMOs-can-help-business-telecoms-management-438011281-18695657.aspxTue, 22 Jul 2008 15:43:36 GMTThe 21st century customer wants to select their desired channel for business telecoms, a new report asserts.Modern-consumers-want-to-choose-their-business-telecoms-vehicles-438011281-18693190.aspxMon, 21 Jul 2008 12:33:50 GMTBusiness telecoms and technological developments are set to play a central role in chief financial officers' (CFOs') corporate growth efforts, a new report asserts.Enterprise-growth-to-depend-on-business-telecoms-438011281-18693172.aspxMon, 21 Jul 2008 12:29:13 GMTUK organisations are struggling to manage business telecoms and IT applications, a new report warns.Application-management-hindering-organisational-efficiency-438011281-18691351.aspxFri, 18 Jul 2008 14:44:08 GMTThe development of personal and corporate telecoms can assist informed predictions about the future, according to one expert.Corporate-telecoms-development-rates-can-help-predict-the-future-438011281-18691344.aspxFri, 18 Jul 2008 14:41:36 GMTBusiness telecoms contracts may increasingly incorporate hands-free telephony, according to a new report.Hands-free-telephony-next-corporate-telecoms-solution-438011281-18688837.aspxThu, 17 Jul 2008 11:50:23 GMTCompanies must employ sophisticated business telecoms strategies in order to enjoy high sales volumes, a new report advises.Business-telecoms-crucial-to-sales-success-438011281-18688820.aspxThu, 17 Jul 2008 11:47:00 GMTThe latest developments in business telecoms and online communication must be harnessed by charitable organisations if they are to maintain control over their reputations, it has been claimed.Charities-must-harness-web-2.0-438011281-18687084.aspxWed, 16 Jul 2008 13:33:11 GMTA proposed database containing details of personal and business telecoms use by every individual in the country was branded "a step too far" by the information commissioner this week.Telecoms-database-a-step-too-far-438011281-18687075.aspxWed, 16 Jul 2008 13:32:12 GMTOrganisations looking to enhance their voice disaster recovery strategies and IT safeguarding measures should ensure their security software is up date, one expert has said.Update-security-software-web-users-told-438011281-18687070.aspxWed, 16 Jul 2008 13:30:31 GMTThe growth of the internet protocol (IP) phone market may be under threat from business mobile contracts, a new report observes.Desktop-IP-phones-under-threat-from-business-mobiles-438011281-18684896.aspxTue, 15 Jul 2008 13:01:52 GMTA sophisticated approach to business telecoms may help organisations target 'generation virtual', a new report by Gartner asserts.Gartner-Hone-business-telecoms-to-target-gen-V-438011281-18684894.aspxTue, 15 Jul 2008 13:00:41 GMTPersonal and business telecoms advances are a key obsession of our times, according to a co-presenter of The Gadget Show.Britons-fascinated-by-business-telecoms-438011281-18684887.aspxTue, 15 Jul 2008 12:59:30 GMTThe next major challenge for companies attempting to navigate the growing sophistication of the web will lie in the realm of social networking, a new report suggests.Business-telecoms-potential-of-social-networking-untapped-438011281-18680161.aspxFri, 11 Jul 2008 11:16:53 GMTCommunications regulator Ofcom has released new guidelines on improving the way in which business telecoms providers handle customer complaints.Business-telecoms-firms-get-new-complaints-guidelines-438011281-18680158.aspxFri, 11 Jul 2008 11:15:57 GMTA clear IT policy can prevent employees from overusing online shopping and other facilities on the web, it has been claimed.Establish-an-IT-policy-firms-told-438011281-18680152.aspxFri, 11 Jul 2008 11:15:11 GMTVoice disaster recovery may become an even bigger priority for small and medium-sized enterprises (SMEs) as the credit crunch looms over the sector.SMEs-should-prioritise-voice-disaster-recovery-438011281-18678420.aspxThu, 10 Jul 2008 12:50:54 GMTEnterprises around the world are increasingly investing in unified communications, a new business telecoms survey has discovered.Unified-business-telecoms-investment-increasing-438011281-18678416.aspxThu, 10 Jul 2008 12:49:48 GMTBusiness telecoms managers in call centres must focus on performance measurement to drive standards up, a new report asserts.Performance-measurement-key-to-call-centre-success-438011281-18675986.aspxWed, 09 Jul 2008 11:22:14 GMTVoice disaster recovery and other business continuity processes are among the key areas for the growth of virtualisation, a new study indicates.Voice-disaster-recovery-driving-virtualisation-adoption-438011281-18675975.aspxWed, 09 Jul 2008 11:21:04 GMTThe energy used by corporate telecoms applications could be slashed if organisations shift to homeworking, a new study suggests.Homeworking-could-cut-corporate-telecoms-energy-use-438011281-18674617.aspxTue, 08 Jul 2008 15:21:36 GMTIt is essential to make regular yearly updates to voice disaster recovery plans, a writer has asserted.Update-voice-disaster-recovery-plans-firms-advised-438011281-18672352.aspxMon, 07 Jul 2008 15:20:31 GMTOpen source telephony is growing more prevalent in the business telecoms sphere, a new report indicates.Open-source-telephony-to-grow-438011281-18669960.aspxFri, 04 Jul 2008 11:38:29 GMTBritish companies are increasingly factoring business telecoms risk management strategies into their budgets, a new report claims.Firms-investing-more-in-voice-disaster-recovery-438011281-18667749.aspxThu, 03 Jul 2008 11:01:35 GMTFinancial services organisations are asking questions about the effectiveness of risk management strategies such as voice disaster recovery, according to a new report.Finance-firms-doubting-risk-management-returns-438011281-18667734.aspxThu, 03 Jul 2008 10:59:59 GMTA new method of curbing spam may be of interest to companies with corporate mobile contracts and voice over internet protocol (VoIP) systems, it has been claimed.New-anti-spam-method-could-protect-corporate-mobiles-438011281-18667723.aspxThu, 03 Jul 2008 10:58:42 GMTCompanies are increasingly integrating web 2.Business-telecoms-going-web-2.0-438011281-18665391.aspxWed, 02 Jul 2008 10:09:23 GMTCompanies looking to enhance their business telecoms processes need employees with skills in the field of unified communications (UC), it has been claimed.Skilled-UC-employees-needed-for-business-telecoms-development-438011281-18663806.aspxTue, 01 Jul 2008 12:48:30 GMTRisk management processes, such as voice disaster recovery services, should be integrated with governance and compliance activities in the financial services sector, according to new advice.Integrate-risk-management-finance-firms-told-438011281-18663801.aspxTue, 01 Jul 2008 12:45:37 GMTBusinesses can improve their use of business telecoms solutions to heighten their organisational energy efficiency, a new report asserts.Corporate-telecoms-innovation-can-improve-environmental-performance-438011281-18661473.aspxMon, 30 Jun 2008 13:39:21 GMTFirms employing voice over internet protocol (VoIP) as a corporate telecoms solution need not worry that the experience of their customers will change, one industry figure has said.Customer-experience-does-not-alter-with-IP-business-telecoms-438011281-18661468.aspxMon, 30 Jun 2008 13:38:39 GMTLow-cost market research strategies may benefit from good business line rental deals.Business-line-rental-could-aid-market-research-438011281-18658891.aspxFri, 27 Jun 2008 11:27:16 GMTNew biometric capabilities may become possible in numerous industries after the release of a fresh system and standards.Call-centres-set-for-voice-biometrics-438011281-18655215.aspxWed, 25 Jun 2008 14:37:07 GMTOffice workers have been urged to leave the work environment behind in a bid to get more sunlight.British-staff-looking-to-mobile-working-438011281-18655213.aspxWed, 25 Jun 2008 14:36:29 GMTRisk management strategies such as voice disaster recovery plans depend on communication for their success, one expert has stated.Communication-central-to-risk-management-438011281-18654785.aspxWed, 25 Jun 2008 12:00:25 GMTDisaster recovery services aimed at preventing the problems associated with data loss should harness technological solutions, a new report suggests.Technology-can-protect-against-data-loss-438011281-18654781.aspxWed, 25 Jun 2008 11:59:25 GMTIt is important for companies with call centres to be aware of data back-up systems which can help them recover in the event of a natural disaster, it has been claimed.Important-to-be-aware-of-data-back-up-systems-438011278-18653312.aspxTue, 24 Jun 2008 15:35:34 GMTCustomer health may improve if corporations hone their business telecoms strategies, a new report observes.Good-corporate-telecoms-strategies-could-improve-health-438011281-18650581.aspxMon, 23 Jun 2008 12:46:22 GMTBusiness telecoms strategies are increasingly focused on unified communications, a one industry representative has said.Unified-VoIP-becoming-a-corporate-telecoms-must-have-438011281-18650579.aspxMon, 23 Jun 2008 12:45:06 GMTNew guidelines on customer service in the UK insurance industry could result in the sector increasing its investment in IT and business telecoms services, a new report indicates.Insurers-could-invest-more-in-business-telecoms-438011281-18650574.aspxMon, 23 Jun 2008 12:44:26 GMTVoice disaster recovery services should incorporate incoming calls as well as outgoing calls, according to new advice.Incoming-communications-a-factor-in-voice-disaster-recovery-438011278-18648757.aspxFri, 20 Jun 2008 15:07:02 GMTThe growing adoption of internet protocol (IP)-based technologies in call centres pushes disaster recovery to the top of the agenda, a new report asserts.Disaster-recovery-crucial-as-call-centres-shift-to-IP-438011278-18648754.aspxFri, 20 Jun 2008 15:06:02 GMTCorporate security measures must integrate technology with business processes, it has been claimed.Technology-based-security-measures-not-the-whole-story-438011281-18647367.aspxThu, 19 Jun 2008 17:09:15 GMTBusiness travellers looking to use a mobile dongle to access the internet abroad have been warned that the process is expensive.Roaming-business-users-warned-over-dongle-costs-438011281-18646446.aspxThu, 19 Jun 2008 13:26:49 GMTThe Royal Mint is looking to introduce an improved disaster recovery service.Royal-Mint-looks-to-improve-disaster-recovery-438011281-18644330.aspxWed, 18 Jun 2008 13:30:14 GMTContact centres in the UK could save £916 million a year collectively by taking advantage of hosted business telecoms contracts, a new report indicates.Hosted-landline-services-save-money-438011281-18644320.aspxWed, 18 Jun 2008 13:26:45 GMTThe benefits of unified corporate telecoms implementation elude the majority of small and medium-sized enterprises, a new study indicates.Unified-corporate-telecoms-confusing-companies-438011281-18642517.aspxTue, 17 Jun 2008 16:27:00 GMTThe security of voice over internet protocol (VoIP) business telecoms networks, it has been claimed.Padding-advised-for-business-telecoms-security-438011281-18642512.aspxTue, 17 Jun 2008 15:43:19 GMTConsumer and business telecoms advances are likely to make a difference to payments in the future, a spokesperson for UK payments association Apacs has said.Payments-will-be-affected-by-consumer-business-telecoms-advances-438011281-18638002.aspxFri, 13 Jun 2008 14:45:51 GMTBusiness continuity measures, which may include voice and disaster recovery, are highlighted in a new publication from IT Governance.New-business-continuity-book-published-438011281-18636613.aspxThu, 12 Jun 2008 17:00:39 GMTThe loss of revenue from landline services is among the foremost fears of global business telecoms executives, a new report indicates.Companies-fear-landline-services-revenue-loss-438011281-18636606.aspxThu, 12 Jun 2008 16:59:46 GMTThe era of mega outsourcing deals is evolving into a climate where firms take out business telecoms contracts with a variety of different providers, a new report indicates.Business-telecoms-outsourcing-sees-more-multi-provider-deals-438011281-18634675.aspxWed, 11 Jun 2008 17:32:52 GMTSpending on business telecoms services by healthcare providers in the US is to rise to $55 billion (£28 billion) over the next five years, new research indicates.US-healthcare-providers-to-up-spending-on-business-telecoms-438011281-18634669.aspxWed, 11 Jun 2008 17:31:27 GMTNext generation broadband technology could allow for better flexible working conditions for UK workers, according to a report published by the Broadband Stakeholder Group (BSG).Next-gen-broadband-could-boost-flexible-working-438011281-18631848.aspxTue, 10 Jun 2008 15:24:26 GMTA survey recording the level of public service of police forces around the country has been released by the National Policing Improvement Agency (NPIA), with the results suggesting that more could be done to improve their contact centres.Police-force-contact-centres-could-be-improved-438011278-18628179.aspxFri, 06 Jun 2008 16:53:03 GMTA new report has claimed that BT offers poor value for money to business consumers in the communications market.More-competition-needed-in-business-comms-market-438011281-18625691.aspxThu, 05 Jun 2008 15:34:49 GMTCall centre staff are being hindered in their attempts to deal with enquiries by time-consuming IT issues, according to a new study.IT-issues-affect-call-centre-productivity-438011278-18625681.aspxThu, 05 Jun 2008 15:33:36 GMTA large number of businesses in the UK are considering investing in unified communications.Most-UK-firms-considering-unified-comms-438011281-18623373.aspxWed, 04 Jun 2008 14:54:02 GMTCall centre consultancy services company Sabio will soon be unveiling research conducted by YouGov, which focuses on the views of call centre agents.Research-to-reveal-views-of-call-centre-agents-438011278-18621360.aspxTue, 03 Jun 2008 15:20:37 GMTHotel firms must harness the power of the internet in order to build business and maintain brand loyalty, an expert says.Hotels-advised-to-embrace-web-marketing-438011281-18617522.aspxFri, 30 May 2008 17:04:43 GMTConsultants have produced research showing companies can reduce the costs running call centres by outsourcing or even moving them abroad.Outsourcing-call-centres-can-reduce-costs--438011278-18617512.aspxFri, 30 May 2008 17:02:46 GMTService providers could improve customer experiences by changing the way they monitor call centre success, one executive says.Executive-advises-call-centre-monitoring-changes-438011278-18617504.aspxFri, 30 May 2008 17:01:59 GMTCustomers are having to wait longer to have their phone calls answered by call centre staff then they were a decade ago, according to new research from Dimension Data.Call-centre-waiting-times-longer-438011278-18615155.aspxThu, 29 May 2008 16:41:39 GMTA huge proportion of SMEs are failing to plan for disaster recovery from crises such as floods, fire or a serious IT malfunction.SMEs-urged-to-plan-for-disaster-recovery-438011281-18615144.aspxThu, 29 May 2008 16:40:11 GMTAs businesses increase communications technology, more flexible working practices could benefit companies, according to the director of employment policy at BT.Flexible-working-practice-can-benefit-businesses-438011281-18612875.aspxWed, 28 May 2008 16:34:45 GMTThe ecological potential of business telecoms developments has been highlighted by WWF, the independent conservation organisation.Business-telecoms-initiatives-have-green-implications-438011281-18609934.aspxTue, 27 May 2008 13:16:04 GMTA new business telecoms survey has highlighted the gap between executive perceptions of customer service and the actual consumer experience.Executives-out-of-touch-with-customer-experience-says-business-telecoms-study-438011281-18607760.aspxFri, 23 May 2008 13:41:40 GMTInnovation in business telecoms is being delayed by security concerns, according to one expert on the subject.Business-telecoms-innovation-hampered-by-security-worries-438011281-18605569.aspxThu, 22 May 2008 12:31:25 GMTCompanies can work to lower their carbon footprint by developing their business telecoms portfolio, one sector expert has said.Business-telecoms-a-carbon-reducing-initiative-438011281-18603895.aspxWed, 21 May 2008 15:18:27 GMTRisk management initiatives, such as voice and disaster recovery services, should be specific to a company's needs, a new report highlights.Voice-disaster-recovery-should-be-integrated-with-other-risk-management-processes-438011278-18601451.aspxTue, 20 May 2008 14:00:10 GMTA new study aims to highlight the key concerns facing contact centre agents in the UK, it has emerged.New-study-highlights-call-centre-issues-438011278-18601446.aspxTue, 20 May 2008 13:58:35 GMTUse of cars for business purposes could be reduced with the help of corporate mobile and landline services, a new report indicates.Landline-services-could-cut-down-on-car-use-438011281-18599153.aspxMon, 19 May 2008 12:13:55 GMTA new surveillance system tracks the movements of consumers in shopping centres by monitoring signals from their consumer or corporate mobiles.Consumer-corporate-mobiles-help-shopping-centres-with-market-research-438011281-18599139.aspxMon, 19 May 2008 12:12:17 GMTA culture of "hyperconnectivity" means that Britons are finding it harder to let go of business telecoms devices, a new report asserts.Consumers-cant-let-go-of-their-corporate-mobile-438011281-18599135.aspxMon, 19 May 2008 12:10:52 GMTGeographical borders will have little significance for the ICT and business telecoms markets by 2015, a new report suggests.Business-telecoms-and-ICT-to-become-borderless-438011281-18597778.aspxFri, 16 May 2008 16:35:40 GMTThe growing use of services such as business mobiles is set to place increasing demands on 3G networks, a new report indicates.Growing-use-of-consumer-business-mobiles-to-up-demand-for-4G-438011281-18597766.aspxFri, 16 May 2008 16:34:36 GMTEconomical disaster recovery services have been cited as being among the major benefits of IT technology in the modern workplace.Economical-disaster-recovery-service-key-benefit-of-IT-438011281-18596407.aspxFri, 16 May 2008 08:27:29 GMTEnsuring that business telecoms systems are fully integrated across different technology channels ought to be more of a priority for retailers than is currently the case, it has been claimed.Cross-channel-business-telecoms-needs-integration-438011281-18596405.aspxFri, 16 May 2008 08:26:32 GMTEffectively managing the systems required for business telecoms operations can often be a struggle for companies in the UK and around the world, a new report has suggested.Business-telecoms-a-struggle-for-firms-438011281-18596404.aspxFri, 16 May 2008 08:24:39 GMTLow morale and low profits are two of the risks faced by call centre managers who do not take a firm approach to the administration of their facility, it has been claimed.Strong-leadership-needed-in-call-centres-438011278-18593465.aspxWed, 14 May 2008 15:49:51 GMTUnified telecommunications is changing the way calls are initiated, according to an industry commentator.Unified-telecoms-will-change-the-way-calls-are-made-438011281-18593455.aspxWed, 14 May 2008 15:46:49 GMTIT service desks are increasingly using phone-based call centres to provide support, a new report indicates.Call-centre-IT-support-on-the-increase-438011278-18588507.aspxMon, 12 May 2008 11:34:49 GMTCompanies must practice what they preach when it comes to flexible working, a gender specialist at the British Computer Society (BCS) has said.Flexible-working-must-be-delivered-438011278-18580592.aspxTue, 06 May 2008 13:35:40 GMTCustomer relationship management (CRM) can deliver cost savings to call centres and other businesses, a new initiative highlights.New-CRM-standard-established-438011278-18576742.aspxThu, 01 May 2008 14:16:03 GMTThe benefits of homeworking and other flexible call centre employment practices could be cancelled out if such strategies are not effectively integrated with other aspects of business, a new report warns.Flexible-working-in-call-centres-must-be-effectively-integrated-438011278-18576738.aspxThu, 01 May 2008 14:15:21 GMTA new study is attempting to improve the regional accent recognition of automated call centre systems.Call-centres-could-develop-regional-sensitivity-438011278-18576733.aspxThu, 01 May 2008 14:14:33 GMTThe call centre operated by Crimestoppers is expecting its millionth phone call this month, a new report observes.Crime-stopping-call-centre-approaching-millionth-call-438011278-18574381.aspxWed, 30 Apr 2008 12:55:35 GMTCall centres that offer flexible working solutions may help create jobs in socially excluded communities, one industry figure has claimed.Call-centre-homeworking-good-for-social-inclusion-438011278-18574379.aspxWed, 30 Apr 2008 12:54:41 GMTThe top-performing companies in the field of customer service are to continue improving, one industry authority has predicted.The-best-will-get-better-says-customer-experience-expert-438011281-18570390.aspxMon, 28 Apr 2008 14:31:32 GMTTelecommunications developments look set to exert a tremendous impact on the way Britons vote, it has been claimed.Voting-mechanisms-could-be-transformed-through-telecoms-advances-438011281-18570378.aspxMon, 28 Apr 2008 14:30:14 GMTGrowth of between 20 and 25 per cent in hosted call centre seats is expected to take place this year, a new report indicates.Hosted-call-centre-seats-to-grow-438011278-18568060.aspxFri, 25 Apr 2008 12:14:25 GMTCompanies should talk to their customers to find out what makes them tick, it has been suggested.Talk-to-customers-says-firm-438011281-18568057.aspxFri, 25 Apr 2008 12:13:46 GMTUK call centres may find the ideal opportunity to experiment with flexible working practices next month, a new report claims.Call-centres-should-try-remote-working-438011278-18564172.aspxWed, 23 Apr 2008 13:18:07 GMTVoice over internet protocol (VoIP) telephony is no longer "next generation" telecommunications technology, a new report asserts.VoIP-is-here-now-438011281-18564171.aspxWed, 23 Apr 2008 13:17:10 GMTSmall businesses may find that telecoms initiatives such as virtual offices give them the appearance of increased sophistication, one expert claims.Virtual-offices-can-enhance-business-profile-438011281-18561696.aspxTue, 22 Apr 2008 10:09:28 GMTThe range of telecommunications methods employed by call centres must diversify in order to keep up with technological advances, a new report asserts.Call-centres-set-to-diversify-438011278-18560136.aspxMon, 21 Apr 2008 13:08:28 GMTRemote working can be a good thing for workers and the companies that employ them, one sector practitioner has said.Employees-and-employers-benefit-from-homeworking-438011278-18557901.aspxFri, 18 Apr 2008 11:56:06 GMTRemote working could enable sales staff to increase their success rate, a new report has assertedAn investigation by research company Aberdeen found that the ability to access telecoms facilities such as email, internet and customer relationship management systems remotely can be a boost for sales teams.Sales-success-could-be-enhanced-through-remote-working-438011278-18555828.aspxThu, 17 Apr 2008 11:17:05 GMTContingency planning strategies are important for small businesses, one industry expert has commented.Disaster-recovery-important-for-small-firms-438011281-18555822.aspxThu, 17 Apr 2008 11:15:21 GMTTelecommunications advances have enabled a growing number of business sectors to embrace flexible working, it has been claimed.Homeworking-an-option-for-many-thanks-to-telecoms-advances-438011278-18553709.aspxWed, 16 Apr 2008 10:36:34 GMTA new customer call centre in Wokingham is being introduced to help residents with frequently asked questions.New-call-centre-could-save-council-officers-time-438011278-18550419.aspxMon, 14 Apr 2008 15:18:55 GMTVoice over internet protocol (VoIP) telecommunications services must be properly managed, a new report warns.VoIP-services-only-effective-if-well-managed-438011281-18550416.aspxMon, 14 Apr 2008 15:18:29 GMTCall centres may find their costs lowered through a consolidated approach to infrastructure, it has been claimed.Consolidated-call-centres-can-lower-costs-438011278-18550407.aspxMon, 14 Apr 2008 15:17:31 GMTEnabling call centre agents to work from home could boost the sector's flexibility, it has been claimed.Call-centres-could-benefit-from-remote-working-438011278-18548274.aspxFri, 11 Apr 2008 14:46:08 GMTBritish customers expect more from their call centres than their overseas counterparts, it has emerged.Brits-want-more-from-their-call-centres-438011278-18548270.aspxFri, 11 Apr 2008 14:45:35 GMTBusiness intelligence (BI) initiatives are being improved among best-in-class companies through the use of a range of capabilities, new research has indicated.BI-initiatives-improving-as-top-firms-prioritise-cost-438011281-18545841.aspxThu, 10 Apr 2008 11:50:30 GMTContingency plans such as voice disaster recovery strategies should be implemented in a holistic manner, the Association of British Insurers (ABI) says.Disaster-recovery-strategies-must-be-holistic-438011281-18543683.aspxWed, 09 Apr 2008 11:17:07 GMTIncluding details of call centre contact numbers on product pages could reportedly boost e-commerce sales.Call-centre-details-on-product-pages-a-good-idea-438011278-18539860.aspxMon, 07 Apr 2008 14:36:09 GMTAgeing legacy information systems could well represent a barrier to growth for retailers, a new study shows.Legacy-system-may-be-a-barrier-438011278-18538170.aspxFri, 04 Apr 2008 16:17:45 GMTUK call centre operations could face a crackdown by the Financial Services Authority (FSA) and PhonepayPlus (PPP) as part of a drive to eliminate incidents of bad practice in the sector.Call-centres-could-face-crackdown-438011278-18538161.aspxFri, 04 Apr 2008 16:17:41 GMTOnline shoppers should be given the opportunity to discuss their purchase with a call centre agent, one sector expert has advised.Call-centres-can-be-good-for-e-commerce-438011278-18535426.aspxThu, 03 Apr 2008 12:07:03 GMTCall centres are being used to help GP surgeries in north Wales extend their services out of hours, it has emerged.North-Wales-GPs-to-assist-patients-with-call-centres-438011278-18530968.aspxTue, 01 Apr 2008 10:45:52 GMTSmall and medium-sized enterprises (SMEs) are to up their use of unified telecommunications this year, a new report predicts.Unified-communications-boost-for-SMEs-438011281-18528896.aspxMon, 31 Mar 2008 11:20:56 GMTTelecoms innovations such as blogs and video streaming are set to define the next generation of consumer communications, a new report claims.Emerging-technologies-crucial-to-customer-relations-438011281-18522332.aspxWed, 26 Mar 2008 10:42:50 GMTThe chief winners from the proliferation of voice over internet protocol (VoIP) telecommunications services are small and medium-sized enterprises (SMEs), one industry representative has said.SMEs-the-big-beneficiaries-of-VoIP-438011281-18520715.aspxTue, 25 Mar 2008 13:45:22 GMTBritain's small businesses have been called upon to drive the nation's success through innovation.Minister-calls-for-more-innovation-438011281-18517886.aspxThu, 20 Mar 2008 11:00:12 GMTBusiness process outsourcing (BPO) decision makers are failing to understand the "critical" role played by IT in the practice, a new study indicates.IT-critical-to-BPO-438011278-18513802.aspxTue, 18 Mar 2008 10:50:13 GMTBritish call centres helped raise £21 million for Sport Relief last weekend, it has emerged.£21m-raised-by-UK-call-centres-438011278-18513795.aspxTue, 18 Mar 2008 10:49:23 GMTCall centres were invited to take part in a UK charity fundraising event last weekend.Call-centre-staff-recruited-for-charity-event-438011278-18511631.aspxMon, 17 Mar 2008 10:32:04 GMTCall centres with more than ten workers are being asked to help research for the UK Contact Centre Operational Review, it has emerged.Call-centres-recruited-for-research-project-438011278-18508893.aspxThu, 13 Mar 2008 17:15:20 GMTAs telecommunications strategies increasingly prioritise multichannel communications, one industry publication has pointed out some interesting content issues the development highlights.Device-convergence-raises-content-issues-438011281-18506897.aspxWed, 12 Mar 2008 17:03:26 GMTEstablishing the right working processes and systems is vital if companies are to please their customers, one industry expert has said.Systems-and-processes-ensure-customer-service-success-438011278-18504201.aspxTue, 11 Mar 2008 15:08:45 GMTA good call centre can be a vital way for a business to enhance its image with potential customers, a new report suggests.Call-centres-can-boost-corporate-image-438011278-18504199.aspxTue, 11 Mar 2008 15:07:30 GMTAdoption of software as a service (SaaS) for web content management is occurring at a slower rate in Europe than in the US, new research shows.Saas-adoption-slower-in-Europe-438011281-18500752.aspxFri, 07 Mar 2008 17:25:53 GMTThe majority of UK companies have no contingency preparations for data loss, according to new research.Too-many-firms-are-ill-prepared-for-disaster-438011281-18496722.aspxWed, 05 Mar 2008 17:10:05 GMTUK consumers receive the worst customer service in Europe, according to a new study.Brits-bemoan-ineffective-service-438011278-18494570.aspxTue, 04 Mar 2008 16:42:47 GMTThreats to business continuity are proliferating, according to a new study.Firms-concerned-about-business-continuity-438011281-18492658.aspxMon, 03 Mar 2008 17:11:15 GMTNew regulations regarding the sale of equities, bonds and derivatives have been published by the Financial Services Authority (FSA).New-taping-rules-from-FSA-438011278-18492648.aspxMon, 03 Mar 2008 17:09:16 GMTCorporate executives who claim to be committed to the consumer experience have been reminded to 'walk the walk' by one commentator.Managers-should-not-simply-pay-lip-service-to-the-customer-experience-438011278-18488136.aspxThu, 28 Feb 2008 16:30:05 GMTIncreased maturity is evident in the hosted contact centre market, it has been claimed.Hosted-contact-centre-market-has-matured-438011278-18488120.aspxThu, 28 Feb 2008 16:26:45 GMTBritish businesses are finding it difficult to understand unified telecommunications, it has been claimed.UK-firms-need-help-embracing-unified-telecoms-438011278-18485865.aspxWed, 27 Feb 2008 15:50:25 GMTAs of Spring 2008, Ofcom will change the regulatory guidelines of Non-Geographic Numbers (NGN’s).I-am-an-owner-of-0800---0870---0845---0844---0871-numbers-what-will-happen-to-me-438011281-dr32.aspxWed, 27 Feb 2008 15:25:00 GMTThe changes advocated by Ofcom are as follows:I-dial-0800---0870---0845---0871---0844---03-numbers-what-will-happen-to-me-438011281-dr31.aspxWed, 27 Feb 2008 15:20:00 GMTImpact on your Business The impact on your business will vary dramatically depending on how many calls you make and receive to NGNs, the reason for owning your non geographic numbers, where they are published, and how exposed your business will be.Business-advice-centre-for-0800---0870---0845---0871---0844---03-numbers-438011281-dr30.aspxWed, 27 Feb 2008 14:35:00 GMTOutsourcing in the 21st century is rewarding, but brings with it very specific risk management challenges, a new report contends.Next-generation-outsourcing-should-incorporate-risk-management-438011278-18482184.aspxMon, 25 Feb 2008 16:53:05 GMTHome-based positions such as virtual call centre agents can widen access to employment, it has been claimed.Telecommunications-developments-widen-access-to-employment-438011281-18478353.aspxThu, 21 Feb 2008 16:49:58 GMTWorking from home can afford people a better work-life balance, according to one industry expert.Home-based-positions-can-improve-work-life-balance-438011278-18478349.aspxThu, 21 Feb 2008 16:49:03 GMTVoice over internet protocol (VoIP) telecommunications systems are of particular importance to small and medium-sized enterprises (SME), according to one expert.Small-businesses-can-benefit-from-VoIP-telecoms-438011281-18476073.aspxWed, 20 Feb 2008 15:39:34 GMTThe credit crunch should not limit companies' marketing activity, according to one industry representative.Customer-loyalty-crucial-during-hard-times-438011281-18474373.aspxTue, 19 Feb 2008 16:52:29 GMTMost UK consumers are pleased with the customer service they receive when they visit a branch of their bank or phone its call centre, a new report reveals.Majority-happy-with-banks-customer-service-438011278-18474347.aspxTue, 19 Feb 2008 16:46:47 GMTScottish Power has reduced its costs and increased its call centre capacity by switching to a virtual call centre, it has been revealed.Virtual-call-centre-cuts-costs-438011281-18472274.aspxMon, 18 Feb 2008 16:05:20 GMTSession border controllers (SBCs) could be the solution to security threats in voice over internet protocol (VoIP) call centres, a new report suggests.SBCs-key-to-VoIP-call-centre-security-in-2008-438011278-18469905.aspxFri, 15 Feb 2008 14:30:47 GMTThe technology and telecoms sectors have been the most active in terms of outsourcing, one expert has claimed.Outsourced-call-centres-offer-a-variety-of-benefits-438011278-18469902.aspxFri, 15 Feb 2008 14:29:45 GMTHosted software could be the key to customer relationship management for small firms, a new study suggests.SMEs-could-benefit-from-hosted-customer-relationship-solutions-438011281-18467915.aspxThu, 14 Feb 2008 13:37:02 GMTCall centre workers who develop personal relationships tend to improve their professional performance as well, it has been claimed.Collaborative-contact-centres-foster-better-performance-438011278-18467901.aspxThu, 14 Feb 2008 13:31:54 GMTStaff training schemes are helping call centre agents deal with customer complaints, it has been noted.Call-centre-agents-being-trained-in-complaint-handling-438011278-18466898.aspxWed, 13 Feb 2008 17:10:45 GMTWeb analytics is being used by best-in-class enterprises to derive insight into the habits of their customers, new research indicates.Best-in-class-companies-adopting-web-analytics-438011281-18463155.aspxMon, 11 Feb 2008 17:21:39 GMTLocal authorities are lagging behind commercial call centres in the field of customer service, a new study asserts.Local-authorities-should-improve-telecommunications-438011278-18463145.aspxMon, 11 Feb 2008 17:19:11 GMTThe security strategies employed by telecommunications firms are better than those carried out by consumer businesses, new research indicates.Telecommunications-companies-beat-consumer-business-at-security-438011281-18460953.aspxFri, 08 Feb 2008 16:56:07 GMTCall centres could incorporate staff training into its human resources management, it has been claimed.Call-centre-staff-could-get-degrees-438011278-18458618.aspxThu, 07 Feb 2008 15:20:56 GMTCompanies in the utilities sector should improve the customer service offered through their call centres, a new report had advised.Utilities-firms-should-improve-telecommunications-service-438011278-18456556.aspxWed, 06 Feb 2008 14:27:01 GMTBusiness demand for greater bandwidth is driving investment in Ethernet over copper technology, a new report claims.Investment-in-Ethernet-over-copper-driven-by-business-demand-438011281-18454836.aspxTue, 05 Feb 2008 15:30:29 GMTA new forum is being held to further the cause of web 2.Forum-to-address-web-2.0-security-438011281-18452852.aspxMon, 04 Feb 2008 15:51:56 GMTIT managers are less concerned about security breaches than they were in the past, a new study indicates.Security-breaches-less-of-a-worry-for-IT-managers-438011281-18451032.aspxFri, 01 Feb 2008 16:05:35 GMTLocal authorities in the UK are focusing increasingly on customer service, a new study suggests.Customer-service-a-priority-for-local-authorities-438011278-18451016.aspxFri, 01 Feb 2008 16:00:56 GMTCompanies need to streamline their data protection strategies in order to safeguard their finances, a new report warns.Data-protection-important-for-company-finances-438011278-18448912.aspxThu, 31 Jan 2008 14:52:44 GMTThe volume of outbound calls being made from contact centres remains high, according to a new report.Proactive-customer-service-sustains-outbound-call-volume-438011278-18447233.aspxWed, 30 Jan 2008 15:33:06 GMTGrowth in the IT and telecommunications sector is to drive industry demand for skilled professionals, one specialist body predicts.Telecoms-growth-driving-demand-for-skilled-employees-438011281-18447228.aspxWed, 30 Jan 2008 15:31:28 GMTBusinesses are facing new challenges as the telecommunications industry enters a new era of affordable digital convergence, according to a new report.Digital-convergence-poses-new-business-challenges-438011281-18445414.aspxTue, 29 Jan 2008 15:35:05 GMTBusinesses looking to switch service providers can take advantage of outsourced call centre solutions combined with online services, it has been advised.Call-centre-telecommunications-help-businesses-switch-438011278-18442138.aspxFri, 25 Jan 2008 16:47:36 GMTSmall and medium-sized enterprises (SME) are failing to fully realise their communications potential, a new study suggests.SMEs-failing-to-fully-exploit-telecoms-potential-438011281-18442135.aspxFri, 25 Jan 2008 16:46:33 GMTChief information officers (CIOs) are increasingly recognising the potential of web 2.Social-computing-can-aid-customer-retention-438011281-18440353.aspxThu, 24 Jan 2008 16:31:57 GMTContact centres in best-in-class companies look set to prioritise speech self service increasingly this year, a new study suggests.Speech-self-service-to-be-adopted-by-best-in-class-contact-centres-438011278-18438353.aspxWed, 23 Jan 2008 15:30:46 GMTProductivity in contact centres is driven by workforce management (WFM), a new report asserts.Workforce-management-at-the-crux-of-contact-centre-productivity-438011281-18435089.aspxMon, 21 Jan 2008 16:38:24 GMTCustomer relationship management (CRM) outsourcing grew in Europe between 2006 and 2007, according to new figures.Study-CRM-outsourcing-achieves-European-growth-438011278-18435059.aspxMon, 21 Jan 2008 16:33:34 GMTPhysical security is being integrated with IT solutions by a growing number of best-in-class organisations, a new report asserts.Holistic-security-solutions-increasingly-favoured-by-firms-438011278-18433154.aspxFri, 18 Jan 2008 16:50:24 GMTThe control offered by voice over internet protocol (VoIP) is likely to drive adoption of the technology in the long term, new research suggests.Control-a-long-term-driver-of-VoIP-take-up-438011281-18433146.aspxFri, 18 Jan 2008 16:49:36 GMTUser-dominated computing is increasingly influencing IT investment decisions, according to a new report.User-dominated-computing-holds-sway-over-IT-investment-decisions-438011281-18433137.aspxFri, 18 Jan 2008 16:48:58 GMTSmall and medium-sized business invested a growing amount in technology last year, a new study notes.Smaller-firms-investing-more-in-technology-438011281-18427306.aspxTue, 15 Jan 2008 15:18:17 GMTTelecoms spending on IT support service is set to grow over the next five years, a new report forecasts.Telecoms-IT-support-service-spending-to-grow-438011281-18425666.aspxMon, 14 Jan 2008 16:23:13 GMTBusiness continuity plans tend not to extend beyond one week, a new study suggests.Disaster-recovery-plans-need-to-be-long-term-438011278-18425664.aspxMon, 14 Jan 2008 16:22:22 GMTCompanies that embrace web-based training are exposing themselves to a greater breadth of opportunities, an industry organisation claims.Online-training-brings-opportunities-438011281-18423696.aspxFri, 11 Jan 2008 16:30:34 GMTUK contact centres are to experience 14 per cent growth over the next four years, a new forecast predicts.Growth-forecast-for-UK-call-centres-438011278-18423678.aspxFri, 11 Jan 2008 16:27:12 GMTThe Scottish government has launched a new campaign to extend the reach of broadband internet services and get more people online.Campaign-to-extend-reach-of-broadband-launched-438011281-18421736.aspxThu, 10 Jan 2008 15:54:33 GMTThere is still room for more call centres in the north-east, according to several operators in the region who rebut suggestions that the market is saturated.North-east-call-centres-can-still-grow-438011278-18421720.aspxThu, 10 Jan 2008 15:51:54 GMTCorporate-facing telecoms technologies such as voice over internet protocol look set to proliferate as broadband speeds improve, one industry body forecasts.Broadband-speed-improvements-to-foster-innovation-438011281-18418233.aspxTue, 08 Jan 2008 16:36:32 GMTInvestment in technological innovation has been described as a cornerstone of business success by a new report.IT-innovation-key-to-corporate-success-438011281-18414644.aspxFri, 04 Jan 2008 16:54:39 GMTA Japanese firm has reportedly devised a new piece of technology that enables the reading of the emotions of the person on the other end of the phone call.Call-centre-technology-can-read-emotions-438011281-18407839.aspxFri, 28 Dec 2007 11:43:22 GMTReal-time data mining is the "future" for call centre solutions and can be useful in providing companies with up-to-the minute information.Real-time-data-mining-useful-for-call-centres-438011281-18407394.aspxThu, 27 Dec 2007 15:26:15 GMTThe proliferation of unified communications looks set to change the future of the call centre industry, according to one commentator.Call-centres-pioneering-unified-telecoms-438011281-18403367.aspxThu, 20 Dec 2007 17:34:27 GMTBusiness process outsourcing can help companies cut costs and streamline operations, according to a new report.Outsourcing-favoured-by-best-in-class-firms-438011278-18399192.aspxTue, 18 Dec 2007 16:25:35 GMTGovernment organisations are increasingly recognising the advantages of engaging with their constituents, according to a new report.Public-sector-recognising-benefits-of-engagement-438011281-18389138.aspxTue, 11 Dec 2007 11:28:13 GMTA unified risk management strategy can maximise the performance of companies and lower costs, it has been claimed.Risk-management-saves-money-438011281-18383899.aspxThu, 06 Dec 2007 12:38:22 GMTUK businesses have become more aware of the importance of business continuity over the last two years, according to BSI British Standards.Awareness-of-business-continuity-has-grown-438011278-18377371.aspxFri, 30 Nov 2007 16:42:14 GMTBusiness intelligence (BI) software may improve customer service, new figures suggest.Customer-service-improvement-possible-through-BI-438011281-18373359.aspxWed, 28 Nov 2007 13:56:57 GMTOutsourcing customer services processes gives companies the opportunity to focus on their main specialism, it has been claimed.Outsourcing-said-to-improve-core-competencies-438011278-18371669.aspxTue, 27 Nov 2007 14:52:47 GMTTelecoms operators are poised to begin exploiting the opportunities of business intelligence (BI), it has been suggested.Telecoms-sector-set-to-exploit-BI-438011281-18371635.aspxTue, 27 Nov 2007 14:34:52 GMTSmaller firms are not thinking enough about contingency planning, it has been claimed.Small-businesses-fail-to-prioritise-risk-management-438011278-18369582.aspxMon, 26 Nov 2007 13:02:31 GMTOne of the most important aspects of a good outsourcing relationship is good communication, it has been suggested.Communication-the-key-to-successful-outsourcing-438011278-18369580.aspxMon, 26 Nov 2007 13:01:43 GMTThe shift towards internet protocol (IP) infrastructure is to improve efficiency in the contact centre sector, a new report predicts.IP-infrastructure-will-aid-staff-management-438011281-18365794.aspxThu, 22 Nov 2007 12:29:06 GMTSession initiation protocol (Sip) services are set to account for almost half of all telecom users by 2012, a new study forecasts.Sip-boom-predicted-by-2012-438011281-18364365.aspxWed, 21 Nov 2007 14:32:09 GMTGlobal adoption of smartphones looks set to override the market share of laptops over the next five years, it has been predicted.Smartphones-could-replace-laptops-438011281-18362573.aspxTue, 20 Nov 2007 14:56:06 GMTA growing number of contact centres are actively attempting to improve their environmental performance, according to a new study.Green-issues-high-on-the-contact-centre-agenda-438011278-18358871.aspxFri, 16 Nov 2007 15:02:49 GMTThe key to successful outsourcing lies in acknowledging the benefits of staff continuity, a new report states.Staff-continuity-crucial-to-successful-outsourcing-438011278-18357508.aspxThu, 15 Nov 2007 16:35:24 GMTBusiness continuity plans should encompass communications and other human issues as well as IT, a new report has advised.Disaster-recovery-not-only-about-IT-438011281-18355886.aspxWed, 14 Nov 2007 16:51:48 GMTMore than half of best-in-class firms use data gathered from contact centres to monitor their performance, it has been suggested.Best-in-class-firms-measure-performance-with-contact-centre-data-438011278-18350436.aspxFri, 09 Nov 2007 16:50:25 GMTUptake of voice over internet protocol (VoIP) is growing among small and medium-sized businesses, it has been observed.VoIP-uptake-growing-438011281-18350430.aspxFri, 09 Nov 2007 16:48:02 GMTThe recently published specification for business continuity from the British Standards Institute (BSI) will bring more robustness to the procedure regarding disaster planning, it has been claimed.BSI-specification-to-help-disaster-recovery-plans-438011278-18343536.aspxMon, 05 Nov 2007 17:08:44 GMTCustomer service organisations are beginning to implement strategies to optimise the value of each transaction, a new study indicates.Contact-centres-implementing-performance-improving-strategies-438011278-18341178.aspxFri, 02 Nov 2007 15:35:22 GMTOne leading industry expert has emphasised the importance of firms having balanced recruitment policies that take into account personalities and character traits as well as more formal qualifications.Personal-skills-important-to-information-security-438011281-18336593.aspxTue, 30 Oct 2007 17:31:14 GMTNational telecom regulators across the European Union's (EU) 27 member states have been granted the right for a unified set of rules governing voice over internet protocol (VoIP) across the EU, it has been reported.Non-geographic-numbering-to-be-permitted-in-Europe-438011281-18334586.aspxMon, 29 Oct 2007 16:05:29 GMTBritish businesses could improve their customer retention and save millions of pounds by issuing more sincere apologies when a mistake is made, according to a new survey by reward specialist Michael C Fina.Firms-could-save-thousands-with-savvy-sorries-438011278-18334574.aspxMon, 29 Oct 2007 16:01:01 GMTBusinesses are turning to outsourcing in a bid to avoid network downtime, according to a new study.Firms-turn-to-outsourcing-to-avoid-network-downtime-438011278-18333101.aspxFri, 26 Oct 2007 17:01:07 GMTMulti-factor authentication could be the key to call centre fraud prevention, a new report suggests.Call-centre-security-helped-by-multi-factor-authentication--438011278-18333090.aspxFri, 26 Oct 2007 16:59:45 GMTCustomer service standards have improved over the last five years, a new study shows.Technology-driving-customer-service-improvement-438011281-18330837.aspxThu, 25 Oct 2007 14:45:42 GMTThe basing of contact centre services offshore is not such a pressing industry issue as it was a few years ago, one sector commentator has stated.Offshoring-a-less-emotive-issue-438011278-18330832.aspxThu, 25 Oct 2007 14:44:23 GMTHelpdesk and support services were key drivers of an outsourcing boom on the second quarter, it has emerged.Support-services-driving-outsourcing-boom-438011278-18329835.aspxWed, 24 Oct 2007 17:01:29 GMTUK contact centres need more support in how to implement a policy regarding the EU's Noise at Work legislation, it has been claimed.Contact-centres-need-clarification-on-noise-laws-438011278-18329830.aspxWed, 24 Oct 2007 17:00:27 GMTIf customers' attention is not attracted within nine seconds of receiving a call, they will hang up, according to new research.Calls-must-captivate-consumers-within-9-seconds-438011281-18327139.aspxTue, 23 Oct 2007 12:24:14 GMTBusiness-processing outsourcing (BPO) should be attractive to firms because of the efficiency and cost-saving benefits it offers, one sector expert has stated.BPO-offers-firms-efficiency-and-financial-benefits-438011278-18326190.aspxMon, 22 Oct 2007 16:36:30 GMTTelecoms and IT companies have been advised to consider the implications of internet protocol (IP) telephony beyond expected cost savings.Financial-gain-should-not-drive-IP-telephony-adoption-438011281-18324398.aspxFri, 19 Oct 2007 16:39:32 GMTDemand for outsourcing remains strong, new research shows.Outsourcing-is-recession-proof-438011278-18324391.aspxFri, 19 Oct 2007 16:38:29 GMTCall centre operations that in recent years may have been outsourced to India are being re-exported to countries including the UK, a new report claims.Outsourced-call-centres-being-re-exported-to-Europe-438011278-18322734.aspxThu, 18 Oct 2007 16:51:41 GMTInvestment in innovation is one of the recommendations that will be made at an upcoming contact centre conference, it was reported.Innovation-recommended-as-contact-centres-anticipate-2012-438011281-18322710.aspxThu, 18 Oct 2007 16:50:11 GMTOpen source voice over internet protocol (VoIP) is still developing, it has reportedly been claimed.Cautious-approach-to-open-source-VoIP-noted-438011281-18321128.aspxWed, 17 Oct 2007 16:48:46 GMTDirect Response is performing exceptionally in the field of staff development, a recent Investors in People (IIP) audit found.Direct-Response-excels-at-staff-development-audit-finds-438011291-18319446.aspxTue, 16 Oct 2007 17:00:24 GMTSome 150 new jobs are available at Lloyds TSB's Glasgow call centre, the company has reportedly announced.Lloyds-TSB-to-create-150-more-jobs-at-Glasgow-centre-438011278-18317567.aspxMon, 15 Oct 2007 16:22:48 GMTVodafone is to transfer Auckland work to a call centre based in Egypt, it has emerged.Vodafone-redirects-Auckland-calls-to-Egypt-centre-438011278-18314239.aspxThu, 11 Oct 2007 16:46:52 GMTGulf Air - recently named the operator of the best call centre in the Middle East - discussed the emergence of the industry in the region at a recent event.Company-touts-call-centre-investment-438011278-18314232.aspxThu, 11 Oct 2007 16:46:00 GMTIncreased business specialisation is one of the key challenges for contact centre operators, industry members heard at a recent conference.Specialisation-emphasised-at-conference-438011278-18310934.aspxTue, 09 Oct 2007 17:16:46 GMTPolice authorities in Somerset may be able to outsource to private companies under new rules that could see routine enquiries directed to India-based call centres.Somerset-police-may-outsource-routine-enquiries-to-India-call-centre-438011278-18309070.aspxMon, 08 Oct 2007 16:48:46 GMTThe Royal Institution of Chartered Surveyors (Rics) is implementing a new internet protocol-based telephony system in its new call centre, it has emerged.Rics-chooses-IP-telephony-for-new-call-centre-438011278-18307335.aspxFri, 05 Oct 2007 16:57:42 GMTLloyds TSB has revealed plans to create 250 more jobs at two call centres in South Wales, it has been reported.Lloyds-TSB-creates-more-call-centre-jobs-438011281-18305729.aspxThu, 04 Oct 2007 17:09:54 GMTOne of the UK's largest building societies, Britannia, has implemented Netcall's hosted QueueBuster service in its Bristol contact centre, to provide allow customers to avoid waiting in telephone queues for long periods when it is busy.Call-centre-implements-QueueBuster-438011281-18304225.aspxWed, 03 Oct 2007 18:30:26 GMTDublin Airport Authority (DAA) is to implement a fully automated speech-based flight information system.Dublin-Airport-chooses-self-service-and-speaker-verification-system--438011281-18302119.aspxTue, 02 Oct 2007 16:31:38 GMTNew speech recognition and text-to-speech technology could revolutionise the way that call centres operate.Speech-technology-could-revolutionise-call-centres-438011278-18297589.aspxFri, 28 Sep 2007 10:33:07 GMTA new call centre is set to open in Gloucestershire, as London General Insurance (LGI) continues the trend towards basing more call centres in the UK.New-call-centre-for-Gloucestershire-438011278-18297586.aspxFri, 28 Sep 2007 10:31:33 GMTNew technology means that basing call centre workers at home is becoming an increasingly mainstream approach for call centres looking to streamline customer service costs.Trend-towards-call-centre-home-working-438011278-18297580.aspxFri, 28 Sep 2007 10:30:58 GMTCall centre users are increasingly making use of newer communications technologies such as mobile phones and the internet, and UK call centres must be ready to deal with the revolution, according to a new survey.Call-centres-must-be-ready-for-new-technology-438011278-18296263.aspxThu, 27 Sep 2007 13:52:44 GMTOver half of British contact centre customers have identified shorter waiting times as the most important factor when dealing with call centres, a new survey reveals.Shorter-waiting-times-for-call-centres-438011278-18296262.aspxThu, 27 Sep 2007 13:52:03 GMTHitachi has opened a new call centre in the UK, from which the technology company intends to better serve its customers technical queries.Hitachi-opens-new-UK-call-centre-438011278-18296260.aspxThu, 27 Sep 2007 13:50:52 GMTSatellite navigation specialist Trafficmaster is about to launch a new SmartNav service in the UK which will make use of both GPS technology and human contact through call centre operatives to help drivers to find the fastest route to their destinations.Call-centres-to-help-direct-traffic-438011278-18296259.aspxThu, 27 Sep 2007 13:50:05 GMTJulia Goldsworthy, Liberal Democrat MP for Falmouth and Cambourne, has called on mobile phone companies to make calls to 0800 numbers free from mobile phones.Lib-Dem-MP-Make-0800-calls-free-from-mobiles-438011281-18296255.aspxThu, 27 Sep 2007 13:49:22 GMTA new call centre is opening in Londonderry that will create 450 jobs.New-UK-call-centre-to-create-450-jobs--438011278-18291466.aspxMon, 24 Sep 2007 16:13:17 GMTNewer communication technologies such as text messaging and emails are forcing call centres to adapt to new consumer demands, according to a leading provider of call centres in the UK.E-contact-the-future-for-call-centres-438011291-18288879.aspxFri, 21 Sep 2007 11:03:19 GMT"Call centre culture" is changing to engage with the wants and needs of consumers, replacing automation with a human voice interested in callers' problems and able to deal with their queries effectively, say providers of outsourced call centres, Direct Reponse.Direct-Response-Revolution-in-call-centre-culture-438011278-18288877.aspxFri, 21 Sep 2007 11:02:47 GMTThe UK now officially provides the best call centre service in the world, with a call centre in Clydebank, near Glasgow voted the world's best contact centre at an awards ceremony in Las Vegas, USA.UK-call-centre-voted-best-in-the-world-438011278-18288874.aspxFri, 21 Sep 2007 11:02:14 GMTHigh street building society Nationwide announced on Tuesday that it plans to further expand its call centre operations in the UK.Nationwide-to-use-more-UK-call-centres-438011278-18288871.aspxFri, 21 Sep 2007 11:01:33 GMTVoice over Internet Protocol (VoIP) "makes real sense operationally and commercially for many businesses," enabling workers to be more mobile while remaining in touch with their base, according to a spokesperson for the Communications Management Association (CMA).CMA-VoIP-enabling-workers-to-stay-in-touch-438011281-18288869.aspxFri, 21 Sep 2007 11:00:28 GMTAn overwhelming majority of people in the UK would prefer their calls to be handled by a call centre based in Britain, according to a survey conducted by high street building society Nationwide.Consumers-want-call-centres-based-in-the-UK-438011278-18287211.aspxThu, 20 Sep 2007 11:15:59 GMTThe challenging climate facing outbound call centres in the UK has received yet another blow.Voice-Broadcasting-438011291-dr1.aspxTue, 23 Jan 2007 12:35:00 GMTDirect Response recently joined the Payroll Giving Scheme.Payroll-Giving-438011291-dr2.aspxTue, 16 Jan 2007 15:55:00 GMTEarly 2007:Ofcom-Changes-438011291-dr8.aspxMon, 18 Dec 2006 16:05:00 GMTWe’ve recently decided to dedicate ourselves to one organisation – Phoenix Futures.Charity-Updates-438011291-dr6.aspxMon, 18 Dec 2006 16:05:00 GMTDirect Response were 2004 and 2005 Runners up in the Unisys Management Today customer service excellence awards.New-Survey-Figures--438011291-dr7.aspxMon, 18 Dec 2006 16:05:00 GMTEach staff member has one day a year given to them by Direct Response, dedicated to help make a difference.Make-a-difference-day-438011291-dr3.aspxMon, 18 Dec 2006 16:00:00 GMTDirect Response is above all the entrants’ average scores in all service excellence categories.What-do-Customers-and-the-External-Auditors-Say-438011291-dr4.aspxMon, 18 Dec 2006 16:00:00 GMT1.Top-Tips-for-Outsourcing-your-Call-Centre-438011291-dr5.aspxMon, 18 Dec 2006 16:00:00 GMTDirect Response is proud to announce the launch of our mobile phone and mobile data products.Launch-of-Mobile-Phones-438011291-dr9.aspxThu, 14 Dec 2006 16:10:00 GMTOn Thursday 23rd March Direct Response Ltd (DRL) took its unique Customer Service ethos to the Institute of Quality Assurance (IQA) forum.Direct-Response-Speaks-at-Institute-of-Quality-Assurance-438011291-dr10.aspxWed, 05 Apr 2006 16:10:00 GMTA piece appeared in March's issue listing companies that work with charities.Formation-Not-Available-(Third-Sector-Magazine-March-2006)-438011291-dr11.aspxFri, 10 Mar 2006 16:10:00 GMTEnsuring reliability and performance is crucial to most IT services but how can you guarantee it 24/7?Outsourcing-Your-Call-Centre-438011291-dr12.aspxThu, 01 Dec 2005 16:15:00 GMTCustomer Management Magazine’s November issue featured a piece by Direct Response’s Ian Mitchell on the two-way benefits of a strong outsourcing partnership.Outsourcing-–-the-Case-for-a-Little-Love-and-Understanding-438011291-dr13.aspxTue, 01 Nov 2005 16:15:00 GMTCall Centre Focus held the back page for Direct Response’s Chris Robinson and Ian Mitchell in October.Determined-Response-438011291-dr14.aspxSat, 01 Oct 2005 16:15:00 GMTIs South Africa a real option for outsourcing?OPINION-South-Africa-–-the-new-outsourcing-hit-438011291-dr15.aspxFri, 29 Jul 2005 16:15:00 GMTContactCentreLink.Direct-Response-World’s-First-Company-to-Complete-ISO9001-Accreditation-Online-(Contactcentrelink.com)-438011291-dr16.aspxFri, 06 May 2005 16:15:00 GMTThe importance of ensuring quality service for your customers is vital but how can you prove you actually mean it and it’s not just marketing hype?The-New-Standard-in-High-Standards-438011291-dr17.aspxSun, 01 May 2005 16:20:00 GMTA piece appeared about Direct Response Limited becoming the first company in the world to achieve a new industry approved online ISO 9001 quality accreditation.Contact-Center-Specialist-First-To-Achieve-ISO-Accreditation-Online-(Contactcenterworld.com-29th-Apr)-438011291-dr18.aspxFri, 29 Apr 2005 16:20:00 GMTApril’s Real Business magazine argues that outsourcing call centres can be "another cinch – the savings are tremendous".Just-Do-It-...-Go-Virtual-(Real-Business-April-2005)-438011291-dr19.aspxWed, 13 Apr 2005 16:20:00 GMTAdded Successfully, Article ID:Direct-Response-Launches-Expanded-Site-438011291-dr21.aspxMon, 04 Apr 2005 16:20:00 GMTToday we have launched the latest version of our website, with loads of extra information on our call centre and networks’ services.Direct-Response-Launches-Expanded-Site-438011291-dr20.aspxMon, 04 Apr 2005 16:20:00 GMTGeoff Nairn’s thought-leadership piece on mobile working explored the potential to utilise human resources based outside of conventional call centre environments.Customer-Care-From-the-Hotlines-at-Home-(Financial-Times-23-February-2005)-438011291-dr24.aspxWed, 23 Mar 2005 16:20:00 GMTNever one to mince words, Direct Response service excellence director James Munro got his teeth into reviewing this recent Accenture and Montgomery Research publication for Call Centre Focus Magazine.Defying-the-Limits-James-Munro-on-High-Performance-CRM-(CCF-March-2005)-438011291-dr22.aspxTue, 15 Mar 2005 16:20:00 GMTComputing’s Linda Moore argues that CRM is not just a collection of technologies or even a single technology – it’s a way of doing business that’s being adopted and exploited for maximum effect by companies of all shapes and sizes.Resurgent-CRM-Now-Offers-Something-for-Everyone-(Computing-24-February-2005)-438011291-dr23.aspxThu, 24 Feb 2005 16:20:00 GMT"Putting in place call recording .Outsourcing-the-Telephone-and-Email-Audit-Trail-(General-Insurance-New-Year-2005)-438011291-dr25.aspxSun, 02 Jan 2005 16:25:00 GMTInsightExec’s highly-respected Customer Management Community featured Direct Response customer Sortex in December.Customer-Management-in-action-Sortex-and-the-human-touch-(InsightExec-15-December-2004)-438011291-dr26.aspxWed, 15 Dec 2004 16:25:00 GMTThe Times’ Chris Partridge explored the implications of Direct Response’s Manchester disaster recovery poll in a major feature in the paper on business continuity.We-Never-Close;-Whatever-The-Crisis-The-Show-Must-Go-On-(The-Times-4-November-2004)-438011291-dr27.aspxThu, 04 Nov 2004 16:25:00 GMT"Why struggle to cope with something you don’t understand and don’t have the in-house resources to tackle, when you can get an expert to do it all for you?Voice-Recording-and-Mortgage-Regulation-(IFA-Review-October-2004)-438011291-dr28.aspxFri, 15 Oct 2004 16:25:00 GMTInternet World reported on our Manchester disaster recovery poll.What-Disaster-(Internet-World-July-August-2004)-438011291-dr29.aspxThu, 15 Jul 2004 16:25:00 GMT