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Outsourced Call Centres
02/11/2009
Customer service 'sets small firms apart'
Customer service is key for small businesses, a new study has suggested. Research from RatePoint fou ..more
30/10/2009
Baxi Group receives call centre honour
A Midlands-based consumer care complex has been recognised for its customer care. The Baxi Group's h ..more
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Telecommunications
23/12/2009
Expert recommends broadband deregulation
Deregulation of the broadband market would improve the UK's infrastructure, it has been claimed. Ric ..more
15/12/2009
Broadband investment boosts infrastructure
Pumping money into broadband services is an investment in a country's infrastructure. This is accord ..more
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Internal News
16/10/2007
Direct Response excels at staff development, audit finds
Direct Response is performing exceptionally in the field of staff development, a recent Investors in ..more
21/09/2007
E-contact the future for call centres
Newer communication technologies such as text messaging and emails are forcing call centres to adapt ..more
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Sales & Ad Response
12/01/2010
Google under fire over customer care
Google has been criticised for its customer care. The search engine giant has come under fire since ..more
11/01/2010
Cloud 'can help call centres in poor weather'
Call centres can continue operating during spells of poor weather if they move to the cloud. This is ..more
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Help Desk & Support
11/01/2010
Customers 'prefer speaking to call centre agents'
Many consumers prefer speaking to an actual call centre agent rather than using automated systems, i ..more
06/01/2010
Police call centre closes in Burton
A call centre in Burton that answers calls to the police is to close next month.Staff instead are be ..more
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Fixed Seat
08/01/2010
Western Islands to get 'virtual call centre'
A 'virtual call centre' is to be set up across Scotland's Western Isles so as to improve customer se ..more
31/12/2009
New call centre for fire service coming to Shropshire
Shropshire is to welcome a new call centre for its fire service within two years, it has emerged.The ..more
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Specialist Services
07/01/2010
Cold spell sees increased activity for call centres
Samaritans based in call centres in Bournemouth and Southampton have seen an increase in activity fo ..more
07/01/2010
Call centres have 'important role' in future of banks
Banks are predicted to shift their customer service operations away from high street branches and to ..more
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Disaster Recovery
12/01/2010
Malware to pose e-contact centre threat?
Malware attacks could be a threat to e-contact centres this year, it has been suggested. Javier Merc ..more
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