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Outsourced Call Centres
14/05/2008
'Strong leadership needed' in call centres
Low morale and low profits are two of the risks faced by call centre managers who do not take a firm ..more
12/05/2008
Call centre IT support 'on the increase'
IT service desks are increasingly using phone-based call centres to provide support, a new report in ..more
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E-Contact Centres
13/05/2008
Web analytics 'a crucial business strategy'
Business strategists should consider web analytics a central part of their planning strategy, a new ..more
13/05/2008
Car insurance customers 'considering e-commerce
The internet is gradually becoming a more trusted resource for the purchase of car insurance, a new ..more
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Mobile
14/05/2008
VoIP 'can reduce business telecoms costs'
Businesses looking to reduce their expenditure on telecommunications could be wise to adopt a voice ..more
09/05/2008
Mobile VoIP 'on the way'
Mobile voice over internet protocol (VoIP) is developing, according to one industry expert.Colin Duf ..more
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Telecommunications
14/05/2008
Unified telecoms 'will change the way calls are made'
Unified telecommunications is changing the way calls are initiated, according to an industry comment ..more
28/04/2008
"The best will get better", says customer experience expert
The top-performing companies in the field of customer service are to continue improving, one industr ..more
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Finance
29/04/2008
Online banking 'used by a third of Brits'
Web financial services facilities were used by about a third of UK consumers in January, a new repor ..more
25/03/2008
Finance firms 'should publicise online initiatives'
Financial services companies have been advised to advertise their online performance to potential cu ..more
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Online Retail
08/05/2008
Online furniture shopping 'popular'
A survey of almost 2,000 consumers has shown that searching for new furniture over the internet is n ..more
07/05/2008
Online retail growth 'to slow'
Growth in online sales is set to slow down in the coming quarters, according to information and broa ..more
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Medical
12/05/2008
Mobile technology rolled out in 10 PCTs
Patient care messaging has been rolled out across ten primary care trusts (PCTs) in England during t ..more
09/04/2008
New call centre 'to boost hospital's telemedicine research and service'
A new call centre is to help a hospital in Berlin provide patient services and carry out research, i ..more
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Legal
07/01/2008
Performance 'record' at police UK call centre
Record performance statistics have been achieved by staff at a UK call centre, it has emerged.Accord ..more
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Property/Real Estate
22/01/2008
Property firms 'begin shift to web business'
A growing number of estate agents are choosing to make their businesses entirely e-commerce and call ..more
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Internal News
16/10/2007
Direct Response excels at staff development, audit finds
Direct Response is performing exceptionally in the field of staff development, a recent Investors in ..more
23/01/2007
Voice Broadcasting
The challenging climate facing outbound call centres in the UK has received yet another blow. With i ..more
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