ISO 9001 Award

What is ISO?

If you are not already familiar with the ISO 9001 International Quality Standard, it consists of an internationally agreed set of requirements for any organisation to deliver pretty well anything. These are quite stringent, consisting of organisation, management, resources, delivery and improvement. Underwriters Laboratories (UL) maintain a periodic overview on the way we run our business, and how well we conform to the standard, while we ourselves run a continual self auditing programme to ensure that our processes are working and to repair them if they need it. Out of this comes the essential improvement that you, our customer, expects from us.

Cynics may tell you that ISO 9001 will make perfect chocolate teapots and concrete lifejackets. But they miss the whole point that good ISO based management soon picks up the problems and initiates solutions that work and are what the customer actually needs. ISO 9001 provides a framework to control a business in a balanced manner, deliver consistency and achieve continual improvement.

If you would like to know more, take a look at the International Standards Organisation site at:

 http://www.iso.org/iso/en/aboutiso/introduction/index.html.

You will find UL at:

 http://www.ul.com/services/services.html.

What will ISO do for me?

Because DRL operate a management system that applies the principles of ISO 9001, our customers can be confident that we will deliver solutions that meet your requirements consistently, and that we are committed to improving our customer experience.

Direct Response customers can thus rely on our proven management structure. They can expect consistency from all levels of management and immediate senior management involvement should you feel that there is a problem. You can be sure that you will be fully informed about product development and that fault handling is treated as a matter of urgency.