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Specialist Services
 
07/01/2010
Cold spell sees increased activity for call centres
Samaritans based in call centres in Bournemouth and Southampton have seen an increase in activity fo ..more
07/01/2010
Call centres have 'important role' in future of banks
Banks are predicted to shift their customer service operations away from high street branches and to ..more
05/01/2010
Firms to benefit from virtualisation
Businesses are set to benefit from virtualisation this year, an expert has claimed. Neil Barton, dir ..more
04/01/2010
Government criticised over broadband plans
The implementation of superfast broadband technology is not being taken seriously by the government. ..more
04/01/2010
Cloud set for 2010 boost
This year will see an increasing number of firms move to cloud computing, an expert has suggested. R ..more
30/12/2009
O2 scoops customer service award
Broadband provider O2 has picked up a leading industry award for its customer service.The firm fough ..more
29/12/2009
Firms benefit from move to the cloud
Businesses could boost their economy of scale by using cloud computing services, it has been claimed ..more
24/12/2009
Recession affects inbounding contact routing
The economic downturn has affected the inbound contact routing systems market. This is according to ..more
09/12/2009
CRM can help sales call centres
Sales call centres could benefit from putting customer relationship management (CRM) in place, accor ..more
01/12/2009
Call centre staff 'key to customer engagement'
People working in contact centres are essential for keeping customers engaged, a retailer has said.T ..more
24/11/2009
Financial companies seek new call centre technology
Financial firms are considering their technological options in light of a recent government announce ..more
23/11/2009
UC moving 'to the cloud'
Unified communications (UC) is migrating "to the cloud", a new report has suggested. Resea ..more
17/11/2009
Firms 'wasting millions' on mobile costs
Spending on mobile technology within organisations is being conducted in an "ad hoc" way a ..more
10/11/2009
US market gives hope for UK hosted services
The UK call centre sector has been given hope by news that the US market continues to grow despite t ..more
05/11/2009
Call centres could turn to home workers
Call centres could benefit by turning to home-based operators, it has been suggested. Contact centre ..more
 

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