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Help Desk & Support
 
11/01/2010
Customers 'prefer speaking to call centre agents'
Many consumers prefer speaking to an actual call centre agent rather than using automated systems, i ..more
06/01/2010
Police call centre closes in Burton
A call centre in Burton that answers calls to the police is to close next month.Staff instead are be ..more
17/12/2009
Call centre jobs saved
Customer care jobs are set to be protected after a call centre was sold. The First Group, which spec ..more
08/12/2009
Unified desktop recommended for call centres
Placing greater focus on quality interactions can aid customer service, it has been claimed. Guy Twe ..more
07/12/2009
Report predicts contact centre recovery
UK contact centre bosses will be hoping to follow the predicted growth for their US counterparts in ..more
26/11/2009
Queen's English accent preferred for call centre staff
Consumers prefer to speak to call centre workers a Queen's English accent, according to a new study. ..more
23/11/2009
Swindon set for free W-Fi
The use of online telecoms services in one UK city could be boosted thanks to a new free internet sc ..more
20/11/2009
Remote working can 'help businesses'
Companies that adopt remote working can thrive. This is the view of Andrew Millard, director of e-co ..more
18/11/2009
Social network use at work discouraged
An online security expert has said that it is generally not a good idea to permit staff to use socia ..more
13/11/2009
Citizens Advice helpline announced
A £747,000 funding scheme is to be used to create a new Citizens Advice helpline. Consumers wil ..more
12/11/2009
Swinton looking for new call centre operators
An insurance company has announced a new call centre recruitment scheme. Swinton Insurance is taking ..more
11/11/2009
Flexible working 'can improve productivity'
Bosses can boost their workers' productivity by introducing flexible measures. That is the view of R ..more
09/11/2009
Customers 'not feeling valued'
Only one in 12 consumers feel valued by companies, according to a new study. New research by Jacada ..more
04/11/2009
Customer care 'key for banks'
Customer service is key for bank customers, a new study has shown. Research by Deloitte found that 2 ..more
03/11/2009
Thames Water to outsource call centre?
Thames Water could outsource its call centre, according to reports. It has been suggested that the c ..more
29/10/2009
Tesco to launch new call centre
Tesco has announced that it will open a new call centre. The Newcastle-based consumer care complex w ..more
 

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