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Sales & Ad Response
 
12/01/2010
Google under fire over customer care
Google has been criticised for its customer care. The search engine giant has come under fire since ..more
11/01/2010
Cloud 'can help call centres in poor weather'
Call centres can continue operating during spells of poor weather if they move to the cloud. This is ..more
22/12/2009
VoIP can cut business telecoms costs
Businesses could use VoIP to cut their telecoms outlay, it has been claimed. Peter Readman, director ..more
18/12/2009
Contact centres spent $12.4bn on verification
A new study has found that US contact centres spend billions of dollars each year confirming the ide ..more
16/12/2009
Callers frustrated by foreign operators
Call centre customers are most frustrated by overseas agents when ringing a consumer care helpline, ..more
16/12/2009
Complex to shed 300 call centre jobs
Call centre jobs are set to be lost after a consumer care complex announced that it is to close. The ..more
11/12/2009
Brits ashamed of call centre conversations
More than one in five Britons are ashamed of the way they talk to call centre operators, a new study ..more
11/12/2009
150 call centre jobs saved
Call centre jobs have been saved thanks to a consumer care facility switch. The 150 operator positio ..more
08/12/2009
AA unveils call centre plan
The AA is set to put a new consumer care system in place. A fully virtualised call centre will be us ..more
04/12/2009
Customer retention vital for call centres
Understanding the importance of customer retention is a key part of operating a call centre. This ha ..more
03/12/2009
Customers frustrated by poor communication
Consumers are most frustrated by call centre agents that stick to a script and communicate poorly, a ..more
02/12/2009
John Lewis creates call centre jobs
John Lewis has announced plans to open a new call centre next year. The retailer could create as man ..more
27/11/2009
Call centres must 'take pro-service approach'
Matching consumer care resources with expected levels of demand is among the ways in which call cent ..more
25/11/2009
Customers switching due to poor customer service
More than half of Brits have switched the company they are making a purchase with because of poor co ..more
25/11/2009
UK firms deploy virtual call centres
Some major UK companies have put remote call centre networks in place. Phil Flaxton, chief executive ..more
20/11/2009
Call centres ready for Children in Need
Call centres around the UK are set to spring into action tonight for Children in Need. The fundraisi ..more
19/11/2009
Poor service hitting businesses in the pocket
Businesses are missing out on billions of dollars every year due to poor customer service. This has ..more
12/11/2009
Call centre to recruit 150 agents
A call centre is recruiting 150 agents less than a month after taking on new staff. The Firstsource ..more
10/11/2009
Talking Tayside on the way
A major call centre event is kicking off this weekend. On Saturday (November 14th) Talking Tayside C ..more
06/11/2009
Call centre split about employment
Call centres are divided about future employment prospects in the sector. A new study by the Custome ..more
06/11/2009
Call centres need 'strategic thinking'
Strategic thinking is required to improve the performance of call centres, according to a new study. ..more
27/10/2009
Kwik Fit recruits call centre operators
Kwik Fit Insurance is taking on new call centre agents for its Lanarkshire base. The firm is looking ..more
 

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