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Internal News

 
16/10/2007
Direct Response excels at staff development, audit finds
Direct Response is performing exceptionally in the field of staff development, a recent Investors in ..more
21/09/2007
E-contact the future for call centres
Newer communication technologies such as text messaging and emails are forcing call centres to adapt ..more
21/09/2007
Direct Response: Revolution in "call centre culture"
"Call centre culture" is changing to engage with the wants and needs of consumers, replaci ..more
23/01/2007
Voice Broadcasting
The challenging climate facing outbound call centres in the UK has received yet another blow. With i ..more
16/01/2007
Payroll Giving
Direct Response recently joined the Payroll Giving Scheme. It’s done by a direct deduction from our ..more
18/12/2006
Charity Updates
We’ve recently decided to dedicate ourselves to one organisation – Phoenix Futures. They are the lea ..more
18/12/2006
New Survey Figures
Direct Response were 2004 and 2005 Runners up in the Unisys Management Today customer service exce ..more
18/12/2006
Ofcom Changes
Early 2007: Availability of the new 03 number range January 2008 0870 revenue sharing will c ..more
18/12/2006
Make a difference day
Each staff member has one day a year given to them by Direct Response, dedicated to help make a diff ..more
18/12/2006
What do Customers and the External Auditors Say?
Direct Response is above all the entrants’ average scores in all service excellence categories. Th ..more
18/12/2006
Top Tips for Outsourcing your Call Centre
1. Quality is critical: Economies generated from cheap charges become meaningless. If the quality is ..more
14/12/2006
Launch of Mobile Phones
Direct Response is proud to announce the launch of our mobile phone and mobile data products. We s ..more
05/04/2006
Direct Response Speaks at Institute of Quality Assurance
On Thursday 23rd March Direct Response Ltd (DRL) took its unique Customer Service ethos to the Insti ..more
10/03/2006
Formation Not Available (Third Sector Magazine March 2006)
A piece appeared in March's issue listing companies that work with charities. This included contact ..more
01/12/2005
Outsourcing Your Call Centre
Ensuring reliability and performance is crucial to most IT services but how can you guarantee it 24/ ..more
01/11/2005
Outsourcing – the Case for a Little Love and Understanding
Customer Management Magazine’s November issue featured a piece by Direct Response’s Ian Mitchell on ..more
01/10/2005
Determined Response
Call Centre Focus held the back page for Direct Response’s Chris Robinson and Ian Mitchell in Octobe ..more
29/07/2005
OPINION South Africa – the new outsourcing hit
Is South Africa a real option for outsourcing? Ian Mitchell from Direct Response believes strongly t ..more
06/05/2005
Direct Response World’s First Company to Complete ISO9001 Accreditation Online (Contactcentrelink.com)
ContactCentreLink.com covered the story that Direct Response Limited has become the first company in ..more
01/05/2005
The New Standard in High Standards
The importance of ensuring quality service for your customers is vital but how can you prove you act ..more
29/04/2005
Contact Center Specialist First To Achieve ISO Accreditation Online (Contactcenterworld.com 29th Apr)
A piece appeared about Direct Response Limited becoming the first company in the world to achieve a ..more
13/04/2005
Just Do It ... Go Virtual (Real Business, April 2005)
April’s Real Business magazine argues that outsourcing call centres can be "another cinch – the ..more
04/04/2005
Direct Response Launches Expanded Site
Today we have launched the latest version of our website, with loads of extra information on our cal ..more
04/04/2005
Direct Response Launches Expanded Site
Added Successfully, Article ID:dr20 ..more
23/03/2005
Customer Care From the Hotlines at Home (Financial Times, 23 February 2005)
Geoff Nairn’s thought-leadership piece on mobile working explored the potential to utilise human res ..more
15/03/2005
Defying the Limits: James Munro on High Performance CRM (CCF, March 2005)
Never one to mince words, Direct Response service excellence director James Munro got his teeth into ..more
24/02/2005
Resurgent CRM Now Offers Something for Everyone (Computing, 24 February 2005)
Computing’s Linda Moore argues that CRM is not just a collection of technologies or even a single te ..more
02/01/2005
Outsourcing the Telephone and Email Audit Trail (General Insurance, New Year 2005)
"Putting in place call recording ... provides an enormous insight into the nature and professio ..more
15/12/2004
Customer Management in action: Sortex and the human touch (InsightExec, 15 December 2004)
InsightExec’s highly-respected Customer Management Community featured Direct Response customer Sorte ..more
04/11/2004
We Never Close; Whatever The Crisis, The Show Must Go On (The Times, 4 November 2004)
The Times’ Chris Partridge explored the implications of Direct Response’s Manchester disaster recove ..more
15/10/2004
Voice Recording and Mortgage Regulation (IFA Review, October 2004)
"Why struggle to cope with something you don’t understand and don’t have the in-house resources ..more
15/07/2004
What Disaster? (Internet World, July/August 2004)
Internet World reported on our Manchester disaster recovery poll. "Companies are set up for dat ..more
 

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