Call Centre Logo FAQs About Us News Centre Contact Us Customer Login  
Call Centre Awards
Investors In People
ISO 9001 2008
Sky
Deloitte Technology Awards
Call Centres Service Excellence Awards
Call Centre Business Awards
Call Centre Customer Testimonials
Data Protection Registered
Professional Indemnity Insurance
Payment Methods
Customer Service Networks
call centre customer care
outsourced call centres
subscribe

Telecommunications

 
23/12/2009
Expert recommends broadband deregulation
Deregulation of the broadband market would improve the UK's infrastructure, it has been claimed. Ric ..more
15/12/2009
Broadband investment boosts infrastructure
Pumping money into broadband services is an investment in a country's infrastructure. This is accord ..more
14/12/2009
Growth year ahead for telecoms
The telecoms sector is to grow next year, according to an expert. Paul Merry, senior analyst at Info ..more
14/12/2009
UC growth 'positive for VoIP'
The growth of the unified communications (UC) sector is set to have a positive impact on the VoIP ma ..more
10/12/2009
VoIP market boosted by strong fourth quarter
The VoIP market enjoyed strong fourth quarter growth, a new study has shown. Research by Dell'Oro Gr ..more
07/12/2009
Northern Ireland set for broadband boost
Businesses and consumers in Northern Ireland could soon benefit from improved access to online telec ..more
04/12/2009
Access holding back Brits' technology use
There are several issues holding back the UK's use of the latest technology, it has been claimed. A ..more
03/12/2009
Government report needs 'higher vision'
The government's Digital Britain report "lacks vision", an expert has claimed. Dame Wendy ..more
30/11/2009
Consumers and government to drive NGA
Several factors will decide how soon next-generation broadband is adopted in the UK. Stuart McIntosh ..more
27/11/2009
Britain 'far short' of broadband nation
Britain is falling short when it comes to broadband, an expert has claimed. Roger Darlington, member ..more
16/11/2009
Firms urged to use IT for sustainability
Businesses should use IT to make their organisation greener and not just focus on making technology ..more
04/11/2009
Legal broadband requirement 'would benefit consumers'
Consumers and businesses could benefit from a legally required minimum broadband speed. That is the ..more
03/11/2009
Telecoms service has 1.4m subscribers
There are more than 1.4 million subscribers to a major online telecoms service, it has been revealed ..more
28/10/2009
Broadband levy 'may not aid UK-wide highspeed access'
The proposed broadband tax may not deliver highspeed internet access to the whole of the UK, it has ..more
26/10/2009
Rural areas could suffer slower broadband
Rural areas could suffer from slower broadband speeds if the development of this technology is left ..more
21/10/2009
Tories 'would scrap land line broadband levy'
Users of online telecoms services may be spared the proposed broadband levy if the Conservatives com ..more
19/10/2009
UK broadband provision has 'big variations'
There are big variations in broadband provision across the UK, an expert has claimed.Edd Dawson, edi ..more
15/10/2009
BT broadband decision 'undoubtedly positive' for UK
The decision by telecoms giant BT to increase the number of homes and businesses it will serve with ..more
06/10/2009
Consumers 'not missing out' on broadband
Britons are not missing out when it comes to broadband, it has been claimed. Chris Marling, editor o ..more
05/10/2009
Mobile VoIP 'can allow firms to have flexible workers'
The use of mobile VoIP can allow businesses to employ a flexible workforce, it has been suggested. H ..more
01/10/2009
Telecoms firms speak out against internet plans
Telecoms companies and internet service providers have spoken out against the government's latest pl ..more
30/09/2009
422 million homes with broadband in 2009
One in five homes around the world will have a fixed broadband connection by the end of the year, a ..more
21/09/2009
Mobile VoIP can 'support customer service'
The use of mobile VoIP could allow firms to improve their customer service, it has been claimed. How ..more
18/09/2009
Eclipse recognised for service levels
An internet service provider (ISP) has been honoured for its performance. Eclipse Internet is one of ..more
16/09/2009
Telecoms giant trials broadband technology
The trialling of new technology, which could see rural areas of the UK gain broadband access, is und ..more
16/09/2009
Mobile VoIP market 'set to grow'
The mobile VoIP market is increasing in size and value, it has been suggested. According to In-Stat, ..more
27/08/2009
Telecoms: Broadband 'becoming more important'
Broadband is becoming more and more important to businesses, partly due to online telecoms services, ..more
24/08/2009
Telecoms: Broadband 'growing quicker than expected'
Broadband is growing at a healthier rate than expected, the latest figures have suggested.In news wh ..more
17/08/2009
Telecoms: Timms unsure over landline tax timing
There is new doubt over when a tax on landline telecoms services will be implemented in the UK. Step ..more
17/08/2009
Telecoms: Telecoms services 'likely to move to VoIP'
Telecoms services are likely to move over to VoIP in the long run, an expert asserts. Rupert Wood, p ..more
14/08/2009
Telecoms: Brits would 'rather give up holiday than broadband'
Brits place so much emphasis on the ability to communicate that they would rather give up a holiday ..more
13/08/2009
Telecoms: UK 'will become more interested in VoIP'
UK consumers will become more interested in VoIP as more telecoms operators offer it as a primary se ..more
12/08/2009
Telecoms: Motoring firm adds VoIP system
A motoring group has implemented new telecoms equipment in a bid to boost its customer service. ACF ..more
11/08/2009
Telecoms: Telecoms 09 on the way
The great and the good of the telecommunications world are set to descend on London next month for a ..more
06/08/2009
Telecoms: VoIP growth 'hardens security solutions'
The growth of VoIP has resulted in security firms looking for ways to protect users of this telecoms ..more
05/08/2009
Telecoms: Average broadband speed drops
A new study has shown that the average broadband speed has fallen. Research by Broadband.co.uk found ..more
04/08/2009
Telecoms: Technology 'changing communications market'
New technology is challenging the traditional options presented by the communications industry, it h ..more
31/07/2009
Telecoms: Digital Britain targets 'not ambitious'
A probe into the findings of the Digital Britain report should discover that its goal of implementin ..more
27/07/2009
Telecoms: Broadband report 'falls short'
The government's Digital Britain report did not outline how the implementation of wireless broadband ..more
21/07/2009
Telecoms: Mobile broadband 'could be an alternative' to land line
Mobile broadband systems could be an alternative for homes which cannot access land line services, i ..more
20/07/2009
Telecoms: Communications sector should 'keep eye on broadband goal'
The communications sector should keep its eye on the goal of delivering improved broadband speeds, i ..more
15/07/2009
Telecoms: Public telecoms service 'could boost usage'
Providing free internet access in public places could help more people get online, which could boost ..more
14/07/2009
Telecoms: BT's broadband roll is 'a good thing'
The fact that a major telecoms group is taking the lead when it comes to superfast broadband is a go ..more
13/07/2009
Telecoms: Network managers 'must have confidence' in systems
Network managers must have confidence in the ability of their systems before deploying new telecoms ..more
18/06/2009
Telecoms: 'Cutting spending now could harm firms later'
Businesses considering cuts in their IT investment have been warned that they may be less competitiv ..more
18/06/2009
Telecoms: 'VoIP gives businesses an edge'
Adopting voice over internet protocol (VoIP) solutions can give businesses an edge over their compet ..more
17/06/2009
Telecoms: Telecoms levy proposed
Brits could be set to pay a tax on their telecoms bill to cover the cost of new broadband technology ..more
16/06/2009
Telecoms: Broadband is 'all about choice'
Making broadband available to everyone in the UK is about choice, it has been claimed. Edd Dawson, m ..more
10/06/2009
Telecoms: IP Telephony should present 'no disruption'
There should be little disruption for firms when they implement new telecoms services, an expert has ..more
10/06/2009
Telecoms: Brits 'would refuse free broadband'
Many Britons would not use the internet even if they were given a free computer and connection, mean ..more
08/06/2009
Telecoms: Telecoms giant announced split timeframe
A major telecoms firm is set to split its operations within the next year, it has been revealed. The ..more
04/06/2009
Telecoms: Broadband 'becoming essential'
Broadband is becoming as important to some Britons as water and electricity, the latest research has ..more
02/06/2009
Telecoms: Satellite technology 'will drop in price'
More Britons could soon be set to access telecoms services through satellite broadband, an expert ha ..more
02/06/2009
Telecoms: Disaster planners may 'go virtual'
Firms looking for a new disaster recovery service may be best off by "going virtual", it h ..more
01/06/2009
Telecoms: HSPA accounts rise
More than ten per cent of broadband accounts in Europe connect through high-speed packet access (HSP ..more
27/05/2009
Telecoms: Firms 'using web 2.0'
An increasing number of firms are implementing web 2.0 technology, it has been claimed. According to ..more
26/05/2009
Telecoms: Govt 'should improve current communications systems'
The government would be better off altering its next-generation communications strategy, it has been ..more
22/05/2009
Telecoms: Telecoms firm helps Northern Rail
Northern Rail has improved its customer service with the use of telecoms equipment, it has been reve ..more
22/05/2009
Telecoms: Telecoms group honoured
A major telecoms group has taken top spot in an internet customer satisfaction survey. YouGov carrie ..more
19/05/2009
Telecoms: Backing announced for broadband plans
Financial backing for plans which could improve UK VoIP performance has been announced. The Technolo ..more
19/05/2009
Telecoms: Providers 'not offering sustainable solutions'
Europe's main telecoms providers are not offering customers a "compelling range of sustainable ..more
18/05/2009
Flexible working 'can help life balance'
An increasing number of Brits are switching to mobile broadband, the latest research has suggested. ..more
14/05/2009
Telecoms: Brits turn to net for telecoms
An increasing number of Brits are turning to the internet when it comes to their telecoms, the lates ..more
14/05/2009
Telecoms: Regulator reveals telecoms fines
The telecommunications regulator handed out tens of thousands of pounds worth of fines in 2008, the ..more
13/05/2009
Telecoms: Baby monitors 'could affect online telecoms'
The latest telecoms technology could be affected by baby monitors, it is claimed. According a report ..more
08/05/2009
Telecoms: Firms 'taking up hosted VoIP'
Businesses are being attracted by the benefits of the latest telecoms technology, it is claimed. Fir ..more
05/05/2009
Telecoms: Consumers 'more curious' over handset applications
Telecoms users are able to get more from their phones due to increasing consumer curiosity, it has b ..more
05/05/2009
Telecoms: VoIP demand 'continues to grow'
An increasing number of businesses and residential consumers are keen to implement the latest teleco ..more
01/05/2009
Telecoms: Regulation changes 'cut cost consumers'
Consumers may be hit in the pocket by reductions in regulation changes regarding broadband funding, ..more
30/04/2009
Telecoms: Broadband backing 'too late'
The financial backing for a major communications advancement is "too little, too late", ac ..more
29/04/2009
Telecoms: Firms cut costs with VoIP
Many firms are addressing the economic downturn through advancements to their telecoms, the latest r ..more
30/03/2009
Telecoms: Leading telecoms firms set to meet
Some of the world's leading telecommunications firms are set to meet, it has been revealed. The Next ..more
27/03/2009
Telecoms: Mobile telecoms 'not foolproof'
The latest lines of telephone technology are not foolproof from scams, a leading group has claimed. ..more
25/03/2009
Telecoms: HD VoIP 'is the new era'
High-definition (HD) VoIP may be the future of the telecommunications sector, an expert has suggeste ..more
24/03/2009
Telecoms: BT reveals 29 broadband exchanges
BT has revealed the first cities that will be linked up to superfast internet services.The 60mbs per ..more
20/03/2009
Telecoms: Telecoms firm honoured for its customer care
Several major telecoms and technology groups have picked up awards for their consumer care performan ..more
19/03/2009
Telecoms: Brits want 'unrestricted access'
New research has shed light on consumer demand for the latest telecoms systems. According to a study ..more
19/03/2009
Telecoms: BT scoops major prize
A major telecommunications firm has been recognised for its consumer care. Research from Telemark ha ..more
18/03/2009
Telecoms: Telecoms body gives broadband warning
The government's plans for superfast internet could face several challenges, the telecoms regulator ..more
18/03/2009
Telecoms: Ofcom targets telecoms mis-selling
Ofcom is set to crackdown on the mis-selling of landline telecoms services, it has been revealed. Th ..more
17/03/2009
Telecoms: BBC 'may help fund' broadband service
The BBC could have a role in improving the availability of telecoms services in the UK, it has been ..more
12/03/2009
Telecoms: UC 'can boost customer service'
Firms can improve their performance by merging telecoms systems, the latest research has suggested.R ..more
11/03/2009
Telecoms: VoIP 'can cut costs'
Businesses may cut costs during the economic downturn by turning to new telecoms technology, it has ..more
10/03/2009
Telecoms: Disaster recovery testing 'is key'
Businesses must not forget about testing a disaster recovery service, according to a source. Jim Spo ..more
09/03/2009
Telecoms: Body can play a 'key role' in new technology
The Broadband Forum can play a key role in the implementation of new systems which could improve onl ..more
05/03/2009
Telecoms: Boost for online telecoms
Technology which could lead to improved performance for online telecoms services has moved a step cl ..more
03/03/2009
Telecoms: Gov't uses VoIP
A government is embracing the benefits of a major telecoms development, according to a source. Offic ..more
26/02/2009
Telecoms: VoIP 'can be used for self-service'
A major telecoms utility could be used to help businesses improve their customer service, it has bee ..more
23/02/2009
Telecoms: VoIP investigation launched
An investigation into the tapping of Voice over Internet Protocol (VoIP) systems is set to be launch ..more
20/02/2009
Telecoms: Businesses 'want high-performance telecoms'
The majority of UK businesses want to see high-performance telecoms technology implemented, the late ..more
19/02/2009
Telecoms: Telecoms group produces 'eco-aware solution'
A telecoms group has produced the first solution to use the latest technology in an eco-efficient ma ..more
18/02/2009
Telecoms: Telecoms 'safe during recession'
Leading members of the telecoms industry have met in Barcelona to assess the impact the economic dow ..more
17/02/2009
Telecoms: 'Difficult to tell' who should foot broadband bill
It is difficult to tell who should pay for the implementation of high-speed broadband, it has been c ..more
16/02/2009
Telecoms: Telecoms 'set for growth'
Some areas of the telecoms industry are expected to defy the credit crunch by growing this year, it ..more
12/02/2009
Telecoms: VoIP 'offers cheap calls'
Consumer and business telecoms users could benefit from the use of Voice over Internet Protocol (VoI ..more
10/02/2009
Telecoms: Network issue is 'major problem'
The absence of a system which allows mobile telecoms users to switch networks in times of trouble is ..more
09/02/2009
Telecoms: Smartphone 'sales rising'
The merging of business telecoms equipment into the mainstream is leading to increasing sales of sma ..more
05/02/2009
Telecoms: Telecoms market 'set for mergers'
The telecoms market could be set for a series of mergers and acquisitions due to rising competition ..more
03/02/2009
Mobile coverage 'must increase'
Mobile broadband networks must improve if converged communications proposals are to be a success, it ..more
02/02/2009
VoIP adapter released
Business telecoms users could soon be benefiting from cheaper calls thanks to a new piece of technol ..more
27/01/2009
Public's broadband role 'not yet discussed'
The role the public will play in the implementation of new internet technology has not yet been disc ..more
23/01/2009
Communications competition 'is needed'
The convergence of telecoms and communications as part of a digital infrastructure will enable provi ..more
22/01/2009
New services 'must be for all'
Highspeed broadband and converged communications services must be available to everyone, it has been ..more
21/01/2009
'Guidelines needed' in convergence plan
Relevant rules and regulations are vital if sectors such as telecoms, broadcasting and technology ar ..more
21/01/2009
Telecoms trends to be discussed
The top telecoms trends for 2009 are set to be predicted by a major organisation. Frost & Sulliv ..more
20/01/2009
Telecommunications Complimentary Consultancy
As a valued business, we are actively going to help you beat the credit crunch with our complementar ..more
20/01/2009
Telecommunications Complimentary Consultancy
Direct Response’s complimentary free consultancy service: How do you qualify? All you need to ..more
20/01/2009
Future of Telecoms has arrived why act now?
With budgets getting tighter and tighter and more and more demands with less and less resources avai ..more
20/01/2009
VoIP row breaks out
A row has broken out over a cable provider's telecommunications services. Comcast could be investiga ..more
20/01/2009
Research suggests hosted VoIP 'could be solution'
Among the key reasons blocking companies from taking up unified communications technology is a lack ..more
19/01/2009
Guide 'could help firms select hosted VoIP service'
A company has released a series of unbiased guides to help small businesses understand voice over in ..more
16/01/2009
Latest 'telecoms trend' predicted
The use of wireless and wireline networks to provide a range of services is the latest telecoms indu ..more
13/01/2009
Ofcom can 'help customer care'
Ofcom could have a role in helping to improve the level of consumer care offered by companies, it ha ..more
12/01/2009
Experts claims it is 'premature' to dismiss VoIP
Voice over internet protocol (VoIP) technology could still have a big impact on the telecoms sector, ..more
09/01/2009
Increase in hosted VoIP predicted
More firms intend to use managed services to support their voice over internet protocol (VoIP) and u ..more
07/01/2009
Undersea telecoms link-up revealed
A major telecommunications link-up is set to join the US and Northern Ireland together, it has been ..more
06/01/2009
Telecoms report released
A major report into the telecoms and online communication industry has been released. Research and M ..more
02/01/2009
Firms 'missing out'
Businesses could be missing out on flexible working opportunities by not embracing the latest teleco ..more
31/12/2008
BT MD: Flexible working could benefit businesses
The managing director of BT Business has highlighted the benefits of flexible working.Speaking to th ..more
30/12/2008
Telecoms 'reaches landmark'
The telecommunications market has passed a major landmark, the latest industry figures show. Accordi ..more
29/12/2008
Virtualisation 'set to grow'
An increasing number of companies are set to use virtualisation technology in 2009, it has been clai ..more
24/12/2008
VoIP is 'one to watch'
Telecoms services are set to be among the top technology for small businesses in 2009, it has been c ..more
24/12/2008
Solid network 'needed for VoIP'
Firms must have a steady, solid network if they are to implement the latest telecoms utilities, it h ..more
23/12/2008
VoIP 'grew in 2008'
The telecommunications market has experienced a year full of turmoil and 2009 is set to be 12 months ..more
23/12/2008
Broadband demand 'outstrips capacity'
Telecoms networks may struggle to cope with the latest technology as there is a lack of spectrum cap ..more
22/12/2008
Telecoms 'must meet mobile demand'
Telecoms firms must find ways to meet growing demand for mobile broadband services, it has been clai ..more
19/12/2008
Brits 'should use online telecoms'
Britons can cut the cost of their telecoms this Christmas by using online services, it has been clai ..more
16/12/2008
VoIP boosted by fast broadband
Users of internet-based telecoms services could soon be given a boost by superfast broadband. Virgin ..more
15/12/2008
Firms 'need disaster plans'
Businesses must plan for emergency situations by putting a disaster recovery service in place, accor ..more
15/12/2008
VoIP webcast launched
Firms interested in cutting costs through their telecoms may wish to tune in to the latest online re ..more
15/12/2008
Firms warned over VoIP
Firms using the latest telecommunications technology have been warned to ensure they are aware of it ..more
12/12/2008
Wireless demand 'linked to mobility'
The demand for wireless IT networks is linked to the need for businesses to be mobile, it has been s ..more
12/12/2008
Telecoms sector 'upbeat'
Telecoms companies are upbeat about their operations during the credit crunch, the latest research h ..more
12/12/2008
Wireless telecoms 'best for business'
Business professionals have named wireless telecoms as one of the key features of an office. As part ..more
11/12/2008
VoIP rates are 'unbelievable'
The latest telecoms technology allows users to speak to people around the world at rates which are & ..more
11/12/2008
Slow internet leaves consumers 'let down'
Consumers will feel let down if they are not provided with a standard internet service, it has been ..more
10/12/2008
IT software 'is vital'
Choosing the correct IT applications is imperative for a business, the latest research has suggested ..more
09/12/2008
Firms 'unify communications'
An increasing number of firms are converging their telecoms systems, the latest research suggests. I ..more
08/12/2008
Firms want 'next-gen networks'
There are a range of advantages to both managed and hosted Voice over Internet Protocol (VoIP) syste ..more
08/12/2008
Telecoms convergence 'will progress'
There will be "serious technological leaps" in the telecoms industry over the next ten yea ..more
05/12/2008
Broadband demand 'will be there'
There will be significant demand for the latest broadband technology, it has been suggested. Accordi ..more
05/12/2008
VoIP is a 'building block'
Voice over Internet Protocol (VoIP) is just the beginning in a series of telecoms innovations set to ..more
04/12/2008
Call centre technology used in university
Call centre technology can be implemented outside of its traditional environment to boost customer c ..more
04/12/2008
Telecoms resource revealed
A new resource for members of the telecommunications industry has been launched. The Telecoms Networ ..more
03/12/2008
New form of call centre interaction?
The latest technology could allow companies to speak to customers on the other side of the world wit ..more
03/12/2008
New systems could 'improve VoIP'
Cutting-edge internet technology could allow users to enjoy a better quality of some telecoms servic ..more
01/12/2008
Investors 'may not want to pay for technology'
Telecoms investors may not want to pay to implement the latest internet technology, it has been clai ..more
01/12/2008
Business telecoms users 'at risk of phishing'
Businesses in which staff communicate with mobile phones are at risk of spam and phishing, it has be ..more
28/11/2008
Telecoms agreement reached
An agreement has been reached over the latest European Union (EU) telecoms regulations.The new deal, ..more
27/11/2008
Processor can 'cut VoIP energy consumption'
The latest technology could help firms with telecoms equipment cut costs, it has been claimed. Sitel ..more
26/11/2008
Top issues debated at telecoms show
A major telecommunications event has allowed industry members to air their views on the current and ..more
24/11/2008
VoIP can 'reduce business costs'
The latest telecoms technology can help reduce business costs, it has been claimed. Ross Woodham, a ..more
24/11/2008
'Lots for firms to consider' in unifying communications
There are numerous factors to consider for companies contemplating bringing their communications sys ..more
21/11/2008
Telecoms 'could protect data with cloud servers'
Telecommunications firms could protect information stored in their data centres through online servi ..more
20/11/2008
Remote working 'can help firms'
The use of remote working could help call centres cut costs during the credit crunch, according to a ..more
17/11/2008
IM to become 'standard stack'
The latest telecoms equipment is set to become a widespread feature in the mobile phone market, it h ..more
14/11/2008
Telecoms technology can 'increase bottom line'
The use of latest telecoms equipment can help businesses increase profits, it has been claimed. Gare ..more
14/11/2008
Telecoms developments are 'important for business'
New developments in the mobile telecommunications market are to become increasingly important to bus ..more
13/11/2008
Telecoms ebook launched
A new publication examining the process of managing an integrated telecommunications network has bee ..more
13/11/2008
Telecoms feature used by call centres
A new telecoms utility has been rolled out in some call centres due to its initial popularity. Callb ..more
13/11/2008
VoIP leads to 'telecoms sea change'
The introduction of new telecommunications technology is changing the landscape of the industry, it ..more
12/11/2008
Vodafone announces deal
Vodafone has announced a major business deal, according to reports. The telecoms giant revealed this ..more
11/11/2008
Telecoms reforms plans proposed
New plans for telecoms reforms have been put forward by the European Commission (EC). The EC has ann ..more
06/11/2008
Caution advised for telecoms sector
The telecoms industry should be cautious during the current economic downturn, it has been claimed. ..more
06/11/2008
VoIP is 'wonderful technology'
Voice over Internet Protocol (VoIP) has been described as having features that draw users in from ar ..more
04/11/2008
Firms should 'choose correct telecoms package'
Companies have been warned to make sure they choose the correct Voice over Internet Protocol (VoIP) ..more
03/11/2008
VoIP can 'help firms grow'
The use of telecommunications technology can help firms grow, it has been claimed. Samuel Schneider, ..more
31/10/2008
Home-working can 'lower stress'
Introducing telecoms equipment can help lower stress levels in call centre workers, it has been clai ..more
30/10/2008
VoIP can 'lower phone bills'
Using Voice over Internet Protocol (VoIP) can lead to a significant drop in the cost of phone bills, ..more
28/10/2008
Telecoms firms criticised over single market
Telecommunications companies have been criticised for failing to back a move to a single market. Viv ..more
27/10/2008
Telecoms regulations should not 'be abandoned'
Regulations in the telecommunications industry should not be abandoned during the credit crunch, it ..more
27/10/2008
Employees can save with home working
The use of telecoms equipment can save workers as well as businesses money, according to the latest ..more
24/10/2008
Call centres 'need the right balance'
Call centres need to make sure they have the correct balance if they are to be successful, according ..more
24/10/2008
Companies told of VoIP threat
Businesses have been warned of the potential risks associated with some Voice over Internet Protocol ..more
23/10/2008
Telecoms sector can 'reboot economy'
Telecoms companies can help "reboot" the stuttering economy, according to reports. It is h ..more
23/10/2008
VoIP jobs 'safe during recession'
Jobs related to Voice over Internet Protocol (VoIP) technology have been labelled as "recession ..more
22/10/2008
System can 'recognise voice patterns'
A new system which analyses voice patterns to help call centre operatives has been revealed. Né ..more
22/10/2008
£1.6bn saved through 'self-service calls'
Around £1.6 billion is saved in the UK each year through self-service call centre systems, acco ..more
22/10/2008
Poor VoIP set-up could 'put firms at risk'
Companies could be putting themselves at risk by not correctly setting-up their Voice over Internet ..more
21/10/2008
Call centres should 'keep up with technology'
Call centres should keep abreast of new technology in order to maintain a high level of service, acc ..more
21/10/2008
Call centres 'can improve efficiency'
Call centres can improve efficiency by integrating systems, it is claimed. Mae Kowalke, writing for ..more
20/10/2008
Home working 'can save money'
Companies can save money by putting home-working measures in place, it is claimed. Dave Senf, direct ..more
20/10/2008
VoIP can 'increase productivity'
The implementation of Voice over Internet Protocol (VoIP) systems can increase business productivity ..more
17/10/2008
Telecoms system 'vital for business'
Having a reliable telecoms service is "vital" for businesses, it is claimed. Michelle Roba ..more
17/10/2008
Businesses given view on VoIP
Businesses considering switching to Voice over Internet Protocol (VoIP) are today being presented wi ..more
16/10/2008
Telecoms technology 'under-used by finance industry'
The financial industry is under-using telecoms technology, it has been claimed. According to a repor ..more
13/10/2008
VoIP can 'project a professional image'
Call centres and small businesses can project a professional image through the use of Voice over Int ..more
13/10/2008
Several steps for call centres to 'go green'
There are several steps call centres could take to improve their eco-friendly credentials, it is cla ..more
09/10/2008
Telecoms firms can 'help beat climate change'
Telecoms companies could play a key role in battling climate change, according to a source. Business ..more
08/10/2008
Flexible working 'can help' call centres
Call centres can cut costs by offering flexible working, it is claimed. According to British Telecom ..more
08/10/2008
IP technology 'reaches maturity'
The technology behind Voice over Internet Protocol (VoIP) systems has "reached maturity", ..more
07/10/2008
Firms 'scared' of VoIP
Small businesses may be reluctant to switch to Voice over Internet Protocol (VoIP) systems due to a ..more
06/10/2008
VoIP 'changes way people talk to each other'
Voice over Internet Protocol (VoIP) has "changed the way people talk to each other", it ha ..more
03/10/2008
Ease of use is 'key to telecoms changes'
Ease of use is the main concern of small businesses looking to put Voice over Internet Protocol (VoI ..more
03/10/2008
VoIP to become 'heavily discounted'
Voice over Internet Protocol (VoIP) services are set to become "heavily discounted", accor ..more
02/10/2008
Direct Response’s thoughts on Ofcom’s NGN changes
Ofcom has done a great deal of good work in not only the constant deregulation and management of the ..more
02/10/2008
I dial 0800 / 0870 / 0845 / 0871 / 0844 / 03 numbers: what will happen to me?
The changes advocated by Ofcom are as follows: 0870 national rate numbers You will be able to d ..more
02/10/2008
Businesses 'must check VoIP infrastructure'
Businesses need to ensure their infrastructure is suitable to host a Voice over Internet Protocol (V ..more
02/10/2008
I am an owner of 0800 / 0870 / 0845 / 0871 / 0844 / 0855 / 03 numbers: what will happen to me?
Ofcom will announce its judgement to make dramatic changes to non geographic numbers by Christmas th ..more
01/10/2008
Telecoms firms united for internet access
A group of major telecoms firms are joining forces to create a competitor to Wi-Fi technology. The G ..more
29/09/2008
Telecoms firm 'set for demerger'
A major telecoms firm is set to announce a £4.5 billion demerger, according to reports.Consumer ..more
26/09/2008
'Many benefits' from VoIP
Firms can take advantage of numerous benefits from using Voice over Internet Protocol (VoIP), it is ..more
25/09/2008
Single telecoms regulator agreed
A single telecoms regulator is set to be put in place, after being passed by the European Parliament ..more
24/09/2008
Telecoms sector gains from VoIP
New and upcoming businesses could be helped by using Voice over Internet Protocol (VoIP) technology, ..more
24/09/2008
Increase in VoIP use
An increasing number of European firms are implementing telecoms tool Voice over Internet Protocol ( ..more
19/09/2008
Telecoms show to be held in London
A major worldwide telecoms show is set to be held in London, it has been reported. The Financial Tim ..more
18/09/2008
Reding slams telecoms funding ruling
Viviane Reding has today hit out at proposed telecoms funding reforms, according to a source. Ms Red ..more
17/09/2008
VoIP gaining 'worldwide acceptance'
Voice over Internet Protocol (VoIP) is experiencing "worldwide acceptance", it has today b ..more
16/09/2008
MEPs could vote against telecoms reforms
Plans for a Europe-wide telecoms regulator are likely to be voted against next week, it has today be ..more
16/09/2008
Telecoms sector implements eco-friendly measures
The telecoms industry leads the way when it comes to environmental issues, it has today been claimed ..more
15/09/2008
Telecoms industry 'should pay for broadband'
The telecoms industry should cover the costs of implementing new broadband technology, it has been c ..more
12/09/2008
Tesco signs telecoms deal
Business telecoms could be set for a major overhaul after Tesco agreed a deal with Cable and Wireles ..more
11/09/2008
'Scaremongers' must not affect telecoms reforms
Telecoms reforms put forward by the European Union must not be affected by "scaremongering" ..more
10/09/2008
Airline VoIP availability coming
Firms will now be able to use business telecoms utilities while travelling by air, according to a so ..more
10/09/2008
VoIP can help avoid '9/11 effect'
Voice over Internet Protocol (VoIP) could help telecoms firms avoid the "9/11 effect", it ..more
09/09/2008
Further EU telecoms plans revealed
The European Union (EU) has proposed further plans for the business telecoms market. Viviane Reding, ..more
09/09/2008
Remote working increases
The number of people working from home has increased, according to latest research. Figures released ..more
08/09/2008
Call centre bosses warned
Call centre bosses have today been warned to ensure their staff are guarded against health risks. Re ..more
08/09/2008
Telecoms group 'set for demerger'
Telecommunications firm Cable and Wireless is set for a "classic demerger", according to a ..more
08/09/2008
VoIP 'dramatically transforms' business telecoms
Voice over Internet Protocol (VoIP) has "dramatically transformed" the way business teleco ..more
05/09/2008
More employees set to work from home
Advancements in e-commerce and business telecoms could lead to most employees working from home by 2 ..more
05/09/2008
1.5m homes 'missing out on VoIP'
Almost 1.5 million homes are missing out on business telecoms services as they have not switched to ..more
05/09/2008
New boss for telecoms firm
Business telecoms firm Alcatel-Lucent has appointed a new boss. Former head of BT Ben Verwaayen will ..more
04/09/2008
Next-gen telecoms 'lower firm's costs'
Next-generation networks (NGNs) will give businesses access to telecoms such as messaging services w ..more
03/09/2008
EU telecoms plans continue
The European Commission has announced further proposals for the telecoms market, according to a sour ..more
03/09/2008
Disaster recover is 'a major business factor'
Disaster recovery has been named as a major factor for businesses in a recent survey, according to a ..more
02/09/2008
More e-commerce opportunities for call centres
Business telecoms technology has resulted in increased opportunities for flexible working conditions ..more
02/09/2008
Business telecoms show underway
A worldwide business telecoms meeting was underway today, according to a source. The ITU Telecom Asi ..more
02/09/2008
VoIP use 'increasing'
The use of Voice over Internet Protocol (VoIP) is set to "increase dramatically", it has b ..more
01/09/2008
UK company given £2.8m communications project
The business telecoms experience of a UK company has led to them being handed a £2.8 million in ..more
01/09/2008
Telecoms worries feature in new research
Data leakage is the main business telecoms security issue, according to research. A study by Infosec ..more
29/08/2008
New wireless networking standard approved
The Institute of Electrical and Electronics Engineers has approved a new wi-fi standard, intended to ..more
29/08/2008
Email disaster recovery plans 'important'
Organisations may need to supplement their voice disaster recovery plans with preparations for email ..more
29/08/2008
London 'must work on customer service ahead of 2012'
Customer service is a key aspect of London's preparations for the 2012 Olympics, the Institute of Cu ..more
29/08/2008
Councils 'to treat citizens like consumers'
People contacting council services may find they are being treated as consumers under new plans bein ..more
29/08/2008
Video conferencing 'could change business meetings'
Business telecoms advances could reduce the need to travel for business meetings, the campaigns dire ..more
28/08/2008
Business telecoms 'evolving'
The growing comfort felt by younger people with next-generation technology is likely to affect busin ..more
27/08/2008
Website backing systems 'must be monitored'
It is important to monitor backing services as well as websites, according to new advice.Organisatio ..more
27/08/2008
Corporations 'to formalise social trend watching'
Businesses are expected to formalise societal trend watching by the end of 2010, according to a new ..more
26/08/2008
Artificial intelligence 'could arrive within 40 years'
Computers may be more intelligent than humans within 40 years, the chief technology officer with Int ..more
26/08/2008
Wireless VoIP 'next step for business telecoms'
Wireless voice over internet protocol (VoIP) is set to make waves in the business telecoms industry ..more
26/08/2008
Train senior staff to avoid data loss, firms told
Training could assist senior team members in avoiding breaches of confidentiality through lost data ..more
22/08/2008
Hosted VoIP 'a business telecoms solution for home-based staff'
Businesses may find that investing in a hosted Voice over Internet Protocol (VoIP) service may be pa ..more
21/08/2008
VoIP 'provides a cost-efficient business telecoms solution'
An increasing number of firms are switching to Voice over Information Protocol (VoIP) technology to ..more
19/08/2008
Disaster recovery 'a top issue'
Implementing the correct disaster recovery strategy has been identified as the main data storage cha ..more
19/08/2008
NGNs 'set to expand'
Enhanced services such as fixed-mobile convergence and interactivity are set to become part of the n ..more
18/08/2008
Expert offers telecoms budget advice
Tips for managing telecommunications budgets have been given by a Quocirca principal analyst.Rom Bam ..more
18/08/2008
Firms 'should spend time planning IP telephony systems'
Planning an IP telephony system minimises the risks in implementation and makes the firm more likely ..more
15/08/2008
Website disaster recovery 'important'
Disaster recovery is crucial for organisations with an e-commerce component, a chief scientist at Sy ..more
15/08/2008
Save with business telecoms conferencing savvy, firms told
Improving business telecoms voice conferencing could save organisations £55 million each year, ..more
14/08/2008
Conference to examine call centre planning
An upcoming conference is set to examine the delivery of good customer service in contact centres.Th ..more
14/08/2008
Self-service options 'a good business telecoms tool'
Self-service business telecoms can be an efficient way to deal with customer service demands, it has ..more
13/08/2008
Disaster recovery 'crucial for all firms'
All businesses need to develop a disaster recovery plan, the Institute of Risk Management (IRM) has ..more
13/08/2008
Unified business telecoms 'set to take off'
A growing number of companies are likely to adopt unified business telecoms solutions, according to ..more
12/08/2008
Virtualisation 'could help business telecoms go green'
IT and business telecoms could find a greener future with the help of virtualisation, according to o ..more
11/08/2008
Telecom carriers 'must adapt to the digital age'
The expansion of new services in the digital age means that fixed and mobile telecom carriers must t ..more
11/08/2008
Business telecoms technologies 'to exit trough of disillusionment'
The "trough of disillusionment" surrounding Web 2.0 technologies is set to evaporate as co ..more
08/08/2008
Virtual offices 'a cost-effective business telecoms move'
Organisations looking to lower costs could consider virtual office deployments, according to one ind ..more
07/08/2008
Build a social networking trust model, firms advised
Organisations have been advised to develop a social networking trust model in order to integrate web ..more
06/08/2008
Call centre agents 'frustrated by IT failures'
Poor quality business telecoms are more frustrating to contact centre workers than consumer complain ..more
05/08/2008
Self-service corporate telecoms 'holds opportunities for businesses'
Deploying self-service business telecoms technology may help organisations develop their standard of ..more
05/08/2008
VoIP 'the credit crunch choice for business telecoms'
Small and medium-sized enterprises (SMEs) are increasingly likely to incorporate voice over internet ..more
04/08/2008
Location-based services 'to revolutionise networking'
Social and business networking could be revolutionised by the emergence of location-based mobile ser ..more
01/08/2008
New poll identifies potential disaster recovery 'hotspots'
The East Midlands, London and the north-east of England were found to be the three regions most like ..more
30/07/2008
SMEs 'expected to have voice disaster recovery plans'
Voice disaster recovery plans and other risk prevention measures are vital to the business continuit ..more
29/07/2008
Mobile operators 'must be service enablers'
Mobile network operators will see greater revenue gains if they adopt the role of service enabler, a ..more
28/07/2008
International broadband penetration 'to reach 25 per cent by 2012'
Broadband penetration is set to expand across the world, according to a new study that predicts worl ..more
25/07/2008
Large tour operators 'could improve business telecoms performance'
The call handling performance of large tour operators is a frustration for travel agents, according ..more
23/07/2008
Energy-efficiency 'could save businesses money'
British organisations could cut their budgets by deploying energy efficient solutions, a representat ..more
23/07/2008
Equal broadband access 'essential in the UK'
It is important that everyone in Britain has access to high-speed broadband, one product comparison ..more
22/07/2008
PMOs 'can help business telecoms management'
Business telecoms management could be helped by a project management office (PMO), according to a ne ..more
21/07/2008
Modern consumers 'want to choose their business telecoms vehicles'
The 21st century customer wants to select their desired channel for business telecoms, a new report ..more
21/07/2008
Enterprise growth 'to depend on business telecoms'
Business telecoms and technological developments are set to play a central role in chief financial o ..more
18/07/2008
Application management 'hindering organisational efficiency'
UK organisations are struggling to manage business telecoms and IT applications, a new report warns. ..more
18/07/2008
Corporate telecoms development rates 'can help predict the future'
The development of personal and corporate telecoms can assist informed predictions about the future, ..more
17/07/2008
Hands-free telephony 'next corporate telecoms solution'
Business telecoms contracts may increasingly incorporate hands-free telephony, according to a new re ..more
17/07/2008
Business telecoms 'crucial to sales success'
Companies must employ sophisticated business telecoms strategies in order to enjoy high sales volume ..more
16/07/2008
Charities 'must harness web 2.0'
The latest developments in business telecoms and online communication must be harnessed by charitabl ..more
16/07/2008
Telecoms database 'a step too far'
A proposed database containing details of personal and business telecoms use by every individual in ..more
16/07/2008
Update security software, web users told
Organisations looking to enhance their voice disaster recovery strategies and IT safeguarding measur ..more
15/07/2008
Desktop IP phones 'under threat from business mobiles'
The growth of the internet protocol (IP) phone market may be under threat from business mobile contr ..more
15/07/2008
Gartner: Hone business telecoms to target gen V
A sophisticated approach to business telecoms may help organisations target 'generation virtual', a ..more
15/07/2008
Britons 'fascinated' by business telecoms
Personal and business telecoms advances are a key obsession of our times, according to a co-presente ..more
11/07/2008
Business telecoms potential of social networking 'untapped'
The next major challenge for companies attempting to navigate the growing sophistication of the web ..more
11/07/2008
Business telecoms firms get new complaints guidelines
Communications regulator Ofcom has released new guidelines on improving the way in which business te ..more
11/07/2008
Establish an IT policy, firms told
A clear IT policy can prevent employees from overusing online shopping and other facilities on the w ..more
10/07/2008
SMEs 'should prioritise voice disaster recovery'
Voice disaster recovery may become an even bigger priority for small and medium-sized enterprises (S ..more
10/07/2008
Unified business telecoms investment 'increasing'
Enterprises around the world are increasingly investing in unified communications, a new business te ..more
09/07/2008
Performance measurement 'key' to call centre success
Business telecoms managers in call centres must focus on performance measurement to drive standards ..more
09/07/2008
Voice disaster recovery 'driving' virtualisation adoption
Voice disaster recovery and other business continuity processes are among the key areas for the grow ..more
08/07/2008
Homeworking 'could cut corporate telecoms energy use'
The energy used by corporate telecoms applications could be slashed if organisations shift to homewo ..more
07/07/2008
Update voice disaster recovery plans, firms advised
It is essential to make regular yearly updates to voice disaster recovery plans, a writer has assert ..more
04/07/2008
Open source telephony 'to grow'
Open source telephony is growing more prevalent in the business telecoms sphere, a new report indica ..more
03/07/2008
Firms 'investing more' in voice disaster recovery
British companies are increasingly factoring business telecoms risk management strategies into their ..more
03/07/2008
Finance firms 'doubting' risk management returns
Financial services organisations are asking questions about the effectiveness of risk management str ..more
03/07/2008
New anti-spam method 'could protect corporate mobiles'
A new method of curbing spam may be of interest to companies with corporate mobile contracts and voi ..more
02/07/2008
Business telecoms 'going web 2.0'
Companies are increasingly integrating web 2.0 technologies into their business telecoms contracts, ..more
01/07/2008
Skilled UC employees 'needed' for business telecoms development
Companies looking to enhance their business telecoms processes need employees with skills in the fie ..more
01/07/2008
Integrate risk management, finance firms told
Risk management processes, such as voice disaster recovery services, should be integrated with gover ..more
30/06/2008
Corporate telecoms innovation 'can improve environmental performance'
Businesses can improve their use of business telecoms solutions to heighten their organisational ene ..more
30/06/2008
Customer experience 'does not alter with IP business telecoms'
Firms employing voice over internet protocol (VoIP) as a corporate telecoms solution need not worry ..more
27/06/2008
Business line rental 'could aid market research'
Low-cost market research strategies may benefit from good business line rental deals.Simon Lidington ..more
25/06/2008
Call centres set for voice biometrics
New biometric capabilities may become possible in numerous industries after the release of a fresh s ..more
25/06/2008
British staff 'looking to mobile working'
Office workers have been urged to leave the work environment behind in a bid to get more sunlight.Ac ..more
25/06/2008
Communication 'central to risk management'
Risk management strategies such as voice disaster recovery plans depend on communication for their s ..more
25/06/2008
Technology 'can protect against data loss'
Disaster recovery services aimed at preventing the problems associated with data loss should harness ..more
23/06/2008
Good corporate telecoms strategies 'could improve health'
Customer health may improve if corporations hone their business telecoms strategies, a new report ob ..more
23/06/2008
Unified VoIP 'becoming a corporate telecoms must-have'
Business telecoms strategies are increasingly focused on unified communications, a one industry repr ..more
23/06/2008
Insurers 'could invest more in business telecoms'
New guidelines on customer service in the UK insurance industry could result in the sector increasin ..more
19/06/2008
Technology-based security measures 'not the whole story'
Corporate security measures must integrate technology with business processes, it has been claimed.A ..more
19/06/2008
Roaming business users warned over dongle costs
Business travellers looking to use a mobile dongle to access the internet abroad have been warned th ..more
18/06/2008
Royal Mint looks to improve disaster recovery
The Royal Mint is looking to introduce an improved disaster recovery service.A recent review of the ..more
18/06/2008
Hosted landline services 'save money'
Contact centres in the UK could save £916 million a year collectively by taking advantage of ho ..more
17/06/2008
Unified corporate telecoms 'confusing companies'
The benefits of unified corporate telecoms implementation elude the majority of small and medium-siz ..more
17/06/2008
Padding advised for business telecoms security
The security of voice over internet protocol (VoIP) business telecoms networks, it has been claimed. ..more
13/06/2008
Payments 'will be affected by consumer, business telecoms advances'
Consumer and business telecoms advances are likely to make a difference to payments in the future, a ..more
12/06/2008
New business continuity book published
Business continuity measures, which may include voice and disaster recovery, are highlighted in a ne ..more
12/06/2008
Companies 'fear' landline services revenue loss
The loss of revenue from landline services is among the foremost fears of global business telecoms e ..more
11/06/2008
Business telecoms outsourcing 'sees more multi-provider deals'
The era of mega outsourcing deals is evolving into a climate where firms take out business telecoms ..more
11/06/2008
US healthcare providers 'to up spending on business telecoms'
Spending on business telecoms services by healthcare providers in the US is to rise to $55 billion ( ..more
10/06/2008
Next-gen broadband 'could boost flexible working'
Next generation broadband technology could allow for better flexible working conditions for UK worke ..more
05/06/2008
'More competition needed in business comms market'
A new report has claimed that BT offers poor value for money to business consumers in the communicat ..more
04/06/2008
Most UK firms considering unified comms
A large number of businesses in the UK are considering investing in unified communications.Recent re ..more
30/05/2008
Hotels advised to embrace web marketing
Hotel firms must harness the power of the internet in order to build business and maintain brand loy ..more
29/05/2008
SMEs urged to plan for disaster recovery
A huge proportion of SMEs are failing to plan for disaster recovery from crises such as floods, fire ..more
28/05/2008
Flexible working practice can 'benefit businesses'
As businesses increase communications technology, more flexible working practices could benefit comp ..more
27/05/2008
Business telecoms initiatives 'have green implications'
The ecological potential of business telecoms developments has been highlighted by WWF, the independ ..more
23/05/2008
Executives out of touch with customer experience, says business telecoms study
A new business telecoms survey has highlighted the gap between executive perceptions of customer ser ..more
22/05/2008
Business telecoms innovation 'hampered by security worries'
Innovation in business telecoms is being delayed by security concerns, according to one expert on th ..more
21/05/2008
Business telecoms 'a carbon reducing initiative'
Companies can work to lower their carbon footprint by developing their business telecoms portfolio, ..more
19/05/2008
Landline services 'could cut down on car use'
Use of cars for business purposes could be reduced with the help of corporate mobile and landline se ..more
19/05/2008
Consumer, corporate mobiles 'help shopping centres with market research'
A new surveillance system tracks the movements of consumers in shopping centres by monitoring signal ..more
19/05/2008
Consumers 'can't let go of their corporate mobile'
A culture of "hyperconnectivity" means that Britons are finding it harder to let go of bus ..more
16/05/2008
Business telecoms and ICT 'to become borderless'
Geographical borders will have little significance for the ICT and business telecoms markets by 2015 ..more
16/05/2008
Growing use of consumer, business mobiles 'to up demand for 4G'
The growing use of services such as business mobiles is set to place increasing demands on 3G networ ..more
16/05/2008
Economical disaster recovery service 'key benefit of IT'
Economical disaster recovery services have been cited as being among the major benefits of IT techno ..more
16/05/2008
Cross channel business telecoms 'needs integration'
Ensuring that business telecoms systems are fully integrated across different technology channels ou ..more
16/05/2008
Business telecoms 'a struggle' for firms
Effectively managing the systems required for business telecoms operations can often be a struggle f ..more
14/05/2008
Unified telecoms 'will change the way calls are made'
Unified telecommunications is changing the way calls are initiated, according to an industry comment ..more
28/04/2008
"The best will get better", says customer experience expert
The top-performing companies in the field of customer service are to continue improving, one industr ..more
28/04/2008
Voting mechanisms 'could be transformed through telecoms advances'
Telecommunications developments look set to exert a tremendous impact on the way Britons vote, it ha ..more
25/04/2008
Talk to customers, says firm
Companies should talk to their customers to find out what makes them tick, it has been suggested.Acc ..more
23/04/2008
VoIP "is here now"
Voice over internet protocol (VoIP) telephony is no longer "next generation" telecommunica ..more
22/04/2008
Virtual offices 'can enhance business profile'
Small businesses may find that telecoms initiatives such as virtual offices give them the appearance ..more
17/04/2008
Disaster recovery 'important for small firms'
Contingency planning strategies are important for small businesses, one industry expert has commente ..more
14/04/2008
VoIP services 'only effective if well managed'
Voice over internet protocol (VoIP) telecommunications services must be properly managed, a new repo ..more
10/04/2008
BI initiatives 'improving as top firms prioritise cost'
Business intelligence (BI) initiatives are being improved among best-in-class companies through the ..more
09/04/2008
Disaster recovery strategies 'must be holistic'
Contingency plans such as voice disaster recovery strategies should be implemented in a holistic man ..more
31/03/2008
Unified communications boost for SMEs
Small and medium-sized enterprises (SMEs) are to up their use of unified telecommunications this yea ..more
26/03/2008
Emerging technologies 'crucial to customer relations'
Telecoms innovations such as blogs and video streaming are set to define the next generation of cons ..more
25/03/2008
SMEs the "big beneficiaries" of VoIP
The chief winners from the proliferation of voice over internet protocol (VoIP) telecommunications s ..more
20/03/2008
Minister calls for more innovation
Britain's small businesses have been called upon to drive the nation's success through innovation.Ia ..more
12/03/2008
Device convergence 'raises content issues'
As telecommunications strategies increasingly prioritise multichannel communications, one industry p ..more
07/03/2008
Saas adoption 'slower in Europe'
Adoption of software as a service (SaaS) for web content management is occurring at a slower rate in ..more
05/03/2008
Too many firms 'are ill-prepared for disaster'
The majority of UK companies have no contingency preparations for data loss, according to new resear ..more
03/03/2008
Firms 'concerned' about business continuity
Threats to business continuity are proliferating, according to a new study.A poll of IT professional ..more
27/02/2008
I am an owner of 0800 / 0870 / 0845 / 0844 / 0871 numbers: what will happen to me?
As of Spring 2008, Ofcom will change the regulatory guidelines of Non-Geographic Numbers (NGN’s). Su ..more
27/02/2008
I dial 0800 / 0870 / 0845 / 0871 / 0844 / 03 numbers: what will happen to me?
The changes advocated by Ofcom are as follows: 0870 national rate numbers You will be ab ..more
27/02/2008
Business advice centre for 0800 / 0870 / 0845 / 0871 / 0844 / 03 numbers
Impact on your Business The impact on your business will vary dramatically depending on how many ..more
21/02/2008
Telecommunications developments 'widen access to employment'
Home-based positions such as virtual call centre agents can widen access to employment, it has been ..more
20/02/2008
Small businesses 'can benefit from VoIP telecoms'
Voice over internet protocol (VoIP) telecommunications systems are of particular importance to small ..more
19/02/2008
Customer loyalty 'crucial during hard times'
The credit crunch should not limit companies' marketing activity, according to one industry represen ..more
18/02/2008
Virtual call centre 'cuts costs'
Scottish Power has reduced its costs and increased its call centre capacity by switching to a virtua ..more
14/02/2008
SMEs 'could benefit from hosted customer relationship solutions'
Hosted software could be the key to customer relationship management for small firms, a new study su ..more
11/02/2008
Best in-class companies 'adopting web analytics'
Web analytics is being used by best-in-class enterprises to derive insight into the habits of their ..more
08/02/2008
Telecommunications companies 'beat consumer business at security'
The security strategies employed by telecommunications firms are better than those carried out by co ..more
05/02/2008
Investment in Ethernet over copper 'driven by business demand'
Business demand for greater bandwidth is driving investment in Ethernet over copper technology, a ne ..more
04/02/2008
Forum to address web 2.0 security
A new forum is being held to further the cause of web 2.0 security among businesses.The Secure Enter ..more
01/02/2008
Security breaches 'less of a worry for IT managers'
IT managers are less concerned about security breaches than they were in the past, a new study indic ..more
30/01/2008
Telecoms growth 'driving demand for skilled employees'
Growth in the IT and telecommunications sector is to drive industry demand for skilled professionals ..more
29/01/2008
Digital convergence 'poses new business challenges'
Businesses are facing new challenges as the telecommunications industry enters a new era of affordab ..more
25/01/2008
SMEs 'failing to fully exploit telecoms potential'
Small and medium-sized enterprises (SME) are failing to fully realise their communications potential ..more
24/01/2008
Social computing 'can aid customer retention'
Chief information officers (CIOs) are increasingly recognising the potential of web 2.0 to boost cus ..more
21/01/2008
Workforce management 'at the crux of contact centre productivity'
Productivity in contact centres is driven by workforce management (WFM), a new report asserts.Resear ..more
18/01/2008
Control 'a long-term driver of VoIP take-up'
The control offered by voice over internet protocol (VoIP) is likely to drive adoption of the techno ..more
18/01/2008
'User-dominated computing holds sway over IT investment decisions'
User-dominated computing is increasingly influencing IT investment decisions, according to a new rep ..more
15/01/2008
Smaller firms 'investing more in technology'
Small and medium-sized business invested a growing amount in technology last year, a new study notes ..more
14/01/2008
Telecoms IT support service spending 'to grow'
Telecoms spending on IT support service is set to grow over the next five years, a new report foreca ..more
11/01/2008
Online training 'brings opportunities'
Companies that embrace web-based training are exposing themselves to a greater breadth of opportunit ..more
10/01/2008
Campaign to extend reach of broadband launched
The Scottish government has launched a new campaign to extend the reach of broadband internet servic ..more
08/01/2008
Broadband speed improvements 'to foster innovation'
Corporate-facing telecoms technologies such as voice over internet protocol look set to proliferate ..more
04/01/2008
IT innovation 'key to corporate success'
Investment in technological innovation has been described as a cornerstone of business success by a ..more
28/12/2007
Call centre technology 'can read emotions'
A Japanese firm has reportedly devised a new piece of technology that enables the reading of the emo ..more
27/12/2007
Real time data mining 'useful for call centres'
Real-time data mining is the "future" for call centre solutions and can be useful in provi ..more
20/12/2007
Call centres 'pioneering unified telecoms'
The proliferation of unified communications looks set to change the future of the call centre indust ..more
11/12/2007
Public sector 'recognising benefits of engagement'
Government organisations are increasingly recognising the advantages of engaging with their constitu ..more
06/12/2007
Risk management 'saves money'
A unified risk management strategy can maximise the performance of companies and lower costs, it has ..more
28/11/2007
Customer service improvement 'possible through BI'
Business intelligence (BI) software may improve customer service, new figures suggest.A survey from ..more
27/11/2007
Telecoms sector 'set to exploit BI'
Telecoms operators are poised to begin exploiting the opportunities of business intelligence (BI), i ..more
22/11/2007
IP infrastructure 'will aid staff management'
The shift towards internet protocol (IP) infrastructure is to improve efficiency in the contact cent ..more
21/11/2007
Sip boom predicted by 2012
Session initiation protocol (Sip) services are set to account for almost half of all telecom users b ..more
20/11/2007
Smartphones 'could replace laptops'
Global adoption of smartphones looks set to override the market share of laptops over the next five ..more
14/11/2007
Disaster recovery "not only about IT"
Business continuity plans should encompass communications and other human issues as well as IT, a ne ..more
09/11/2007
VoIP uptake 'growing'
Uptake of voice over internet protocol (VoIP) is growing among small and medium-sized businesses, it ..more
30/10/2007
Personal skills 'important to information security'
One leading industry expert has emphasised the importance of firms having balanced recruitment polic ..more
29/10/2007
Non-geographic numbering 'to be permitted in Europe'
National telecom regulators across the European Union's (EU) 27 member states have been granted the ..more
25/10/2007
Technology 'driving customer service improvement'
Customer service standards have improved over the last five years, a new study shows.Research from s ..more
23/10/2007
Calls 'must captivate consumers within 9 seconds'
If customers' attention is not attracted within nine seconds of receiving a call, they will hang up, ..more
19/10/2007
Financial gain 'should not drive IP telephony adoption'
Telecoms and IT companies have been advised to consider the implications of internet protocol (IP) t ..more
18/10/2007
'Innovation recommended as contact centres anticipate 2012'
Investment in innovation is one of the recommendations that will be made at an upcoming contact cent ..more
17/10/2007
'Cautious' approach to open source VoIP noted
Open source voice over internet protocol (VoIP) is still developing, it has reportedly been claimed. ..more
04/10/2007
Lloyds TSB 'creates more call centre jobs'
Lloyds TSB has revealed plans to create 250 more jobs at two call centres in South Wales, it has bee ..more
03/10/2007
Call centre implements QueueBuster
One of the UK's largest building societies, Britannia, has implemented Netcall's hosted QueueBuster ..more
02/10/2007
Dublin Airport chooses self-service and speaker verification system
Dublin Airport Authority (DAA) is to implement a fully automated speech-based flight information sys ..more
28/09/2007
Speech technology could revolutionise call centres
New speech recognition and text-to-speech technology could revolutionise the way that call centres o ..more
27/09/2007
Call centres to help direct traffic
Satellite navigation specialist Trafficmaster is about to launch a new SmartNav service in the UK wh ..more
27/09/2007
Lib Dem MP: Make 0800 calls free from mobiles
Julia Goldsworthy, Liberal Democrat MP for Falmouth and Cambourne, has called on mobile phone compan ..more
24/09/2007
New UK call centre to create 450 jobs
A new call centre is opening in Londonderry that will create 450 jobs.The centre has been opened in ..more
21/09/2007
CMA: VoIP enabling workers to stay in touch
Voice over Internet Protocol (VoIP) "makes real sense operationally and commercially for many b ..more
 

Click to Call Us

Click to Email Us

Click to Quote

subscribe News
call centres Call centre   telecommunications telecoms     e-contact e-contact centre clients     mobiles Mobile networks     faqs call centre clients        brochures    privacy Call centre legal terms    site map
© Direct Response Ltd 2010 reg no: 3859216 3 Angel Walk, Hammersmith, London W6 9HX Private Limited Liability Company (GB) Registered in England & Wales