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Outsourced Department >Outsourced Department
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During changes to the economic landscape your business may be forced to look at their service provision and make changes to the way in which it operates.
Direct Response can help your organisation outsource a call handling department with the confidence that service levels and standards can be maintained.
Your business can benefit from removing operational and managerial costs associated with running a can handling department.
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Your business can utilised in two different costings models to ensure the service provided generates you the return on investment required.
To discuss how outsourcing a call centre department could be beneficial to your
organisation please feel free to speak to one of our business development
managers on 0800 011 4570
 See Our Call Centre
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 LEVEL 1 |
LEVEL 2 |
LEVEL 3 |
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QUOTE ME |
BOOK A DEMO |
SLAs |
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Taking the nature of the sales enquiry, prospect qualification, details and a time
to be contacted |
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Taking the nature of the enquiry, qualification details, locating a qualified person
and patching the call through |
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Agents utilise intelligent scripting that is bespoke for your business |
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You will always have cover every day of every year |
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Specialist programmers ensure bespoke flow diagram and script build |
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Email integration and standard look-up facilities |
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Internal and external testing of scripts and integration |
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All agents trained on your script |
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:
Taking the nature of the sales enquiry, prospect qualification, details and a time
to be contacted |
:
Taking the nature of the enquiry, qualification details, locating a qualified person
and patching the call through |
:
Agents utilise intelligent scripting that is bespoke for your business |
:
You will always have cover every day of every year |
:
Specialist programmers ensure bespoke flow diagram and script build |
:
Email integration and standard look-up facilities |
:
Internal and external testing of scripts and integration |
:
All agents trained on your script |
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Standard products and services transactions.
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Online credit card verification and transactions |
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Utilisation of web enabled fault tracking, artificial intelligence, transactions,
basic database management and development |
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Agents utilise intelligent scripting that is bespoke for your business |
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You will always have cover every day of every year
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:
Specialist programmers ensure bespoke flow diagram and script build |
:
Email and customer database integration
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:
Internal and external testing of scripts and integration |
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All agents trained on your script |
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Dedicated manager to ensure smooth running of all elements of your account and services |
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In-depth product knowledge, cross sell and up sell
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Secure retrieval and delivery to your systems/databases of all customer query and
sales related transactions eg Where is my order?, delivery ETAs
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Online credit card verification and transactions |
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Agents trained to campaign levels |
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Agents utilise intelligent bespoke scripting |
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Reports generated every 15 minutes allowing multiple search facilities for key areas
of sales campaign and Direct Response activity performance |
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All inbound call recording is provided via a secure web service |
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FSA regulations, FIFA |
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German, Dutch, French, Spanish, Italian, English, Danish, Swedish, Norwegian, Afrikans, Romanian, Greek, Russian and Flemish |
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You will always have cover every day of every year |
:
Specialist programmers ensure bespoke flow diagram and script build |
:
Internal and external testing of scripts and integration |
:
Dedicated manager to ensure smooth running of all elements of your account and services |
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All Days and hours quoted as working days and hours |
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