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Outsourced Contact Centre > Outsourced Contact Centre
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If you’re looking to outsource a key element of your inbound call handling, then Direct Response has a number of services dedicated to helping you.
The scope of calls the outsourced contact centre can capture include:
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An outsourced contact centre solution can help your business to add additional resource and personnel at vital times when it is needed, without the need to lay down large capital expenditure.
The Outsourced contact centre can allow for inbound calls to be captured 24/7/365 therefore proving you with an always available resource.
For more information on these solutions, please contact our business development
team on 0800 011 4570
 See Our Call Centre
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 LEVEL 1 |
LEVEL 2 |
LEVEL 3 |
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QUOTE ME |
CASE STUDIES |
SLAs |
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Taking the nature of the enquiry, standard prospect qualification, details and a
time to be contacted |
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Taking the nature of the enquiry, standard qualification details, locating a qualified
person and patching the call through |
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Agents utilise intelligent scripting that is bespoke for your business |
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You will always have cover every day of every year |
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Specialist programmers ensure bespoke flow diagram and script build |
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Email integration and standard look-up facilities |
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Internal and external testing of scripts and integration |
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All agents trained on your script |
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Taking the nature of the enquiry, standard prospect qualification, details and a
time to be contacted |
:
Taking the nature of the enquiry, standard qualification details, locating a qualified
person and patching the call through |
:
Agents utilise intelligent scripting that is bespoke for your business |
:
You will always have cover every day of every year |
:
Specialist programmers ensure bespoke flow diagram and script build |
:
Email integration and standard look-up facilities |
:
Internal and external testing of scripts and integration |
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All agents trained on your script |
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standard orders transacted. |
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Online credit card verification and transactions |
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Utilisation of web enabled fault tracking, artificial intelligence, transactions,
basic database management and development |
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Agents utilise intelligent bespoke scripting |
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You will always have cover every day of every year |
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Specialist programmers ensure bespoke flow diagram and script build |
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Email and customer database integration
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Internal and external testing of scripts and integration |
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Agents trained on your script |
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Dedicated manager to ensure smooth running of all elements of your account and services |
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All products and services transactions identified and fulfilled
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Taking the nature of the enquiry, complex prospect qualification, details and a
time to be contacted
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Taking the nature of the enquiry, complex qualification details, locating a qualified
person and patching the call through |
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complex questions and answers delivered |
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In-depth product knowledge, cross sell and up sell |
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Secure retrieval and delivery to your systems/databases of all customer query and
sales related transactions eg where is my order?, delivery ETAs |
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Online credit card verification and transactions |
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Agents trained to campaign levels |
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Full time agents working solely on your account |
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Agents hand picked by you and Direct Response for your account |
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Agents utilise intelligent bespoke scripting |
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Reports generated every 15 minutes allowing multiple search facilities for key areas
of sales campaign and Direct Response activity performance |
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All inbound call recording is provided via a secure web service |
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FSA regulations, FIFA |
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German, Dutch, French, Spanish, Italian, English, Danish, Swedish, Norwegian, Afrikans, Romanian, Greek, Russian and Flemish |
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You will always have cover every day of every year |
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Specialist programmers ensure bespoke flow diagram and script build |
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Internal and external testing of scripts and integration |
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Dedicated manager to ensure smooth running of all elements of your account and services |
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All Days and hours quoted as working days and hours |
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