Telecoms

Direct Response offers a full range of network services to reduce your business overheads, optimise your marketing strategies and provide business continuity through network disaster recovery services.

To compliment our call centre Services, Direct Response offer a full suite of network services all geared towards reducing business overheads, improving efficiency and reliability.

We partner with best of breed suppliers to provide you with the highest levels of service possible at the most cost effective prices.

Our range of products includes:

Landlines and Direct Connections

If your business is looking to maintain quality of service but reduce cost, Direct Response landline and direct connection services may be your solution.

We can provide you with a fully managed service that aims to reduce your expenditure, improve reliability and quality.

By migrating your telecoms provision over to direct response you can gain a number of advantages including:

• Service Level Agreement Guarantees.
• DDI Provision.
• Site Survey.
• In depth Bill Analysis.

In addition you will have a dedicated account manager how is on hand to discuses and consult with any aspect of your telephony requirements.

Voice and Disaster Recovery

In any business a crisis or disaster may arise at the drop of a hat with no prior notice, therefore it is critical that you protect your organisation from these unforeseen eventualities with a robust business continuity plan.

If your organisation has in place a relocation protocol and need to be able to move its voice traffic at a moments notice Direct Response can assist by providing you with a robust voice disaster recovery plan.

One call to our emergency helpline can allow you to instantly move you main trunk of traffic to an alternative location.

This helps to reduce downtime and maintain business continuity. When combined with our Call Centre Services, Direct can provide you with a comprehensive voice disaster recovery plan.

Inbound Telemarketing Numbers

In today’s competitive marketplace it is vital that your business stands out from the competition. By deploying telemarketing numbers on your advertising and marketing material you can gain a number of distinct advantages including:

• Increase your call volumes by offering Freephone numbers.
• Track the performance of different marketing mediums by utilising multiple numbers.
• Route calls quickly to alternative locations.

The power of marketing numbers cannot be underestimated and their routing capabilities can rival many phone systems.

Calls can be routed via:

• Geographical Location
• TV region
• Time
• Country

For more information on the types of numbers available and their routing options please feel free to contact one of our Business Development Managers.

Network Services

Whatever your telephony requirement Direct Response is always on hand to consult with you to identify the best solution available.

The number of solutions available include:

Interactive Voice Response (IVR)

If you need to efficiently route your calls, an IVR solution may be the option. You are able to play your callers numerous recordings and give them the ability to select the correct destination. This allows you to ensure that all calls get delivered to the correct resource ultimately improving efficiency.

Dynamic Broadcast

Dynamic Broadcast gives you the ability to communicate to large quantities of individuals simultaneously.

This can be used as a proactive marketing tool to speak to existing client s and inform them of new products and services.

When Dynamic Broadcast is deployed as part of a disaster recovery solution, you have the ability to communicate with your employees and update them with vital information at critical times.

Network Management Statistics

Monitoring inbound and outbound call traffic is vital when assessing resource capability. Direct Response can provide your organisation with the means to view and track the profile and volumes of your inbound and outbound call traffic.

We can provide statistics in the following areas:

• Outbound call spend by call type
• Inbound call volumes by department, individual and location.
• No of calls answered
• No of calls dropped.
• Average Answer Time
• Average Wait Time
• Average Call Duration
• Percentage of calls engaged

Call Recording Services

Call Recording can be a vital tool in monitoring and maintaining quality. Direct Responses range of Call Recording Solutions allows for you to have complete control and visibility over all inbound and outbound call traffic.

Call Recording can provide a number of distinct advantages to your business including:

• Dispute Resolution.
• Training Monitoring.
• FSA Compliance.
• Quality Assurance.

All Call Recordings are housed at network level and can be made available by simply logging on to a secured web terminal. In addition to increased security of the recording you have the advantage of being able to listen to calls within 15 minutes of the original recording.