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Inbound Call Centre Services > Inbound Call Centre Services
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A good inbound call centre provider will allow your business the ability to outsource a key function of its call handling requirement with low to no risk.
This is the exact same ethos that Direct Response looks to provide all its clients when managing their calls.
Inbound Call Centre Services can be deployed across a multitude of different business divisions including Sales, Marketing and Customer Service.
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These solutions can be deployed in conjunction or separately from your existing operation. All services function 24/7/365 allowing you the ability to have a department that is always working.
Please feel free to speak to one of our business development managers on
0800 011 4570 to discuss your inbound
call centre requirements in more depth.
 See Our Call Centre
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 LEVEL 1 |
LEVEL 2 |
LEVEL 3 |
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BROCHURES |
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Taking the nature of the sales enquiry, prospect qualification, details and a time
to be contacted |
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Taking the nature of the enquiry, qualification details, locating a qualified person
and patching the call through |
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Agents utilise intelligent scripting that is bespoke for your business |
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You will always have cover every day of every year |
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Specialist programmers ensure bespoke flow diagram and script build |
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Email integration and standard look-up facilities |
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Internal and external testing of scripts and integration |
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All agents trained on your script |
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:
Taking the nature of the sales enquiry, prospect qualification, details and a time
to be contacted |
:
Taking the nature of the enquiry, qualification details, locating a qualified person
and patching the call through |
:
Agents utilise intelligent scripting that is bespoke for your business |
:
You will always have cover every day of every year |
:
Specialist programmers ensure bespoke flow diagram and script build |
:
Email integration and standard look-up facilities |
:
Internal and external testing of scripts and integration |
:
All agents trained on your script |
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Standard products and services transactions.
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Online credit card verification and transactions |
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Utilisation of web enabled fault tracking, artificial intelligence, transactions,
basic database management and development |
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Agents utilise intelligent scripting that is bespoke for your business |
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You will always have cover every day of every year
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:
Specialist programmers ensure bespoke flow diagram and script build |
:
Email and customer database integration
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:
Internal and external testing of scripts and integration |
:
All agents trained on your script |
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Dedicated manager to ensure smooth running of all elements of your account and services |
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In-depth product knowledge, cross sell and up sell
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Secure retrieval and delivery to your systems/databases of all customer query and
sales related transactions eg Where is my order?, delivery ETAs
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Online credit card verification and transactions |
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Agents trained to campaign levels |
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Agents utilise intelligent bespoke scripting |
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Reports generated every 15 minutes allowing multiple search facilities for key areas
of sales campaign and Direct Response activity performance |
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All inbound call recording is provided via a secure web service |
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FSA regulations, FIFA |
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German, Dutch, French, Spanish, Italian, English, Danish, Swedish, Norwegian, Afrikans, Romanian, Greek, Russian and Flemish |
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You will always have cover every day of every year |
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Specialist programmers ensure bespoke flow diagram and script build |
:
Internal and external testing of scripts and integration |
:
Dedicated manager to ensure smooth running of all elements of your account and services |
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