Firebox- Direct Response call centre case study

Firebox is extremely happy with Direct Response services and we would actively recommend DR to our own clients and contacts Operations Manager

Client background

Innovative online company Firebox sells the latest gadgets, games, gifts and toys via its award winning website and mail order catalogue.

Founded in 1998 by university friends Michael Smith and Tom Boardman, Firebox attracted almost 10m visits in 2009.

Client requirements

Firebox are heavily committed to delivering an excellent customer service and providing an enjoyable shopping experience. They required a service to:

Increased call centre capacity
Outsource all order calls

Direct Response solution

We offer the best solutions for their business requirements which consistently increase call centre capacity and help maintain their excellent customer service

Bureau environment call centre
24/7, 365 operation
Integration of DR and Firebox systems

Results

Firebox are happy to outsource all order calls (approx 23,000 mins per month during Christmas rush)
Improved customer service
Increased confidence in outsourcing
Firebox have asked DR to help launch their brand in the USA

PARKMOBILE	DLA PIPER	NSPCC
LCAS	PERUVIAN CONNECTION	OUR CUSTOMERS
NHS NEWHAM

Click to Call Us

Click to Email Us

Click to Quote

HOME	CALL CENTRES	E-CONTACT	TELECOMS	ABOUT US

Firebox- Direct Response call centre case study

Sales & Ad Response

Helpdesk & Support

Messaging

E-contacts

Specialist Services