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We've tried to anticipate here some of the questions you may have, but please do
get in touch with us if there is something we haven't covered here!
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You can talk to our clients if you wish. Also, because we measure ourselves on our
performance and on client satisfaction, we can show you statistics to show that
we do live up to our claims.
We provide you with total visibility on what is happening to your calls. You'll
have more effective management information than you ever had about your communications.
Someone who is trained to answer, based in the UK, and who has been trained on your
business. All our staff are trained to NVQ standards, in full time employment and
trained specifically on your account and business requirements.
We train our staff and we pick carefully the type of people who can deliver high quality
service. We employ people who are educated, and have experience of life. A lot of
our call centre staff are women over 30 who appreciate the flexibility of shift
working, and stay with us a long time.
We typically work to a 30-day rolling contract. We believe the quality of our work
speaks for itself. You won't be locked in to us.
We train staff carefully with industry leading accreditation tests from internal
and external training specialists to give you a high standard of service. We use
staff who have educational qualifications and will be receptive to the training
provided. Our whole business model is built on our ability to provide satisfaction
to our clients.
We use technology extensively to support the inbound call process where that is
appropriate (intelligent scripting, help screens and other support). We also choose
our staff according to the task they are facing - technically-aware staff enjoy
the challenge of this kind of task.
We are looking to create a business partnership rather than a buyer-supplier relationship.
Our goal is to be flexible enough to meet the changing needs of all our clients.
DRL is a rapidly growing business; our growth is based on excellent customer service
and a sound financial base. Our future growth is totally dependent on ensuring excellent
customer service.
Direct Response keep abreast with the latest technology to always make sure that
we deliver robust and sophisticated solutions. The end result is better service,
reliability, and cost effective services.
Yes absolutely, he or she will know your business intimately, give regular reviews, market
updates and work to enhance your business goals.
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