On average 30% of people who go onto your consumer website are “hot new leads”
ready to buy, yet only 3 to 5% actually buy. Why is this so low?
The most common reasons for people not buying are:
Problems on the shopping cart checkout section
The customer wanted to have a question answered first
Could not find what they wanted
Could not understand a required question
Wanted some form of human interaction before buying
Direct Response can simply deploy a service that bolts onto your existing website
and reads the “body language” of the browser and proactively engages
them if they are demonstrating any of the above reasons not to buy or just
showing clear signs of being a hot prospect.
Once the prospect is engaged you can simply guide them down the sales funnel
and turn them into a profitable customer.
This simple but incredibly powerful form of e-contact frequently doubles the conversion
rates on web sites whilst incurring minimal charges
If you don’t use this service soon one of your competitors will.
HOW IT WORKS
BENEFITS
FEATURES
HOW IT WORKS
Provide visitors with assistance by having either a static button or conditional
rules based button, which offers assistance without needing to talk to anyone, it
is done by text typing. Explain product options, and answer support-related questions—while
customers are still on your site. Make chat available whenever visitors request
it, or proactively invite them to chat if you see signs that they’re about
to abandon your site
Easy to use information gathering screen pops to gather required information. Visitors
simply enter the information and click Send.
Easy to use interface pops to initiate the chat session. The visitor simply enters a
message and clicks Send to 'talk' with a representative.
HOW IT WORKS
Provide visitors with assistance by having either a static button or conditional
rules based button, which offers assistance without needing to talk to anyone, it
is done by text typing. Explain product options, and answer support-related questions—while
customers are still on your site. Make chat available whenever visitors request
it, or proactively invite them to chat if you see signs that they’re about
to abandon your site
Easy to use information gathering screen pops to gather required information. Visitors
simply enter the information and click Send.
Easy to use interface pops to initiate the chat session. The visitor simply enters a
message and clicks Send to 'talk' with a representative.
BENEFITS
Increase online revenue by as much as 45%
Up to 35% of e-Contact Click to Chat calls converted into
sales
Reduce website abandonment by over 25% from pages where
deployed
'Greatly' or 'significatly' enhance the visitors online
experience
Reporting on number of calls and ROI
No telephone tag
Increased level of service
Direct Response's 24 Hour Call Centre can answer your call
when you can't
FEATURES
Multiple Text Chats:
The system is able to have up to 4 concurrent chat conversations.
Canned Responses:
Means that the agent can easily search and paste replies to frequently asked questions
Opening Hours Schedule:
The buttons only display when you have agents available
Co-Browsing and Joint Form Fill:
Help customers navigate through your site, and complete applications or trouble-tickets.
Provide hands-on assistance with co-browsing and joint form-fill features Push relevant
pages to visitors to up sell and cross sell orders. Highlight text and use symbols
to point out fields.
PEOPLE
