Co-browsing is quite simply when two people can look at the same screen but on different
computers potentially across the other side of the world.
Co-browsing is incredibly powerful
as it has all of the advantages of filling in a form, asking questions, or trying
to find a document as if the person was in a face to face meeting.
The user is then able to request co-browsing by simply clicking a button on the
Web page.
The Benefits:
Increase online revenue by as much as 45%
Up to 35% of e-Contact Click to Call calls converted into sales
Reduce website abandonment by over 25% from pages where deployed
'Greatly' or 'significantly' enhance the visitors online experience
Reporting on number of calls and ROI
No telephone tag
Increased level of service
Direct Response's 24 Hour Call Centre can answer your calls when you can't
