Proactive Click to Co-Browse

What is Co-Browsing?

Co-browsing is quite simply when two people can look at the same screen but on different computers potentially across the other side of the world.

Co-browsing must be used in the right context but when it is it is incredibly powerful as it has all of the advantages of filling in a form, asking questions, or trying to find a document as if the person was in a face to face meeting.

• Increase online revenue by as much as 45%
• Up to 35% of e-Contact Click to Call calls converted into sales
• Reduce website abandonment by over 25% from pages where deployed
• 'Greatly' or 'significantly' enhance the visitors online experience
• Reporting on number of calls and ROI
• No telephone tag
• Increased level of service
• Direct Response's 24 Hour Call Centre can answer your calls when you can't