With more and more customers choosing to communicate over email, it’s becoming vital to ensure you have a robust process with which to respond to them properly. Our email management solution allows your business to electronically ‘read’ emails and have them filtered and delivered to the relevant teams. Urgent customer enquiries can be uplifted to a phone call for a team member to act upon, ensuring you engage with your customers efficiently improving the customer experience.
Let us help you improve your customer engagement by managing your inbound email communication more effectively.
Our email reader solutions allow you to automate your incoming email messages, to trigger particular responses and actions dependent upon the email contents.
Email messages can be set to trigger automated canned responses to common email enquires or it can be used to identify urgent enquires and have them deliver to the correct personnel within your team to action.
Combining our email reader technology with a Direct Response contact centre solutions gives you total email management solution. We can automate responses for the mundane enquires and utilise our contact centre advisors when an email requires the personal touch.
A speedy response to your customers emails will allow you to focus on the core area fo driving your business forward.
Responses with attachments (ideal for sending brochures on new sales enquires).
Route urgent emails to dedicated customer service personnel.
Speed up email response time.
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