Service Awards

Customer Service Network

Direct Response is totally committed to continuously improve the overall customer experience. To do this we have a number of strong internal mechanisms in place but we also like to learn from the best outside bodies possible. We believe that the Customer Service Network is the UK leading body and Direct Response is very closely affiliated with them at all levels. 

Customer Service Network is the UK's leading independent Service Excellence organisation. We bring the latest "Best Practice" to your organisation and can help you, measure the customer experience, create a great place to work and deliver world-class customer service, all of which leads to improved business performance.

1. Are you fulfilling your promises regularly and fully?
2. Are you collecting and using the right information from customers at the right time?
3. Are you inspiring your people to do their best?

We achieve this by bringing together managers and directors responsible for service excellence and enabling them to exchange views and share experiences with their peers. CSN's main activities revolve around interactive networking days, site visits, and workshops. In addition, we provide a range of membership services including, performance measurement, employee satisfaction measurement, service excellence audits, complaint management, research, training, and benchmarking.

Our extensive membership list includes many blue chip companies from all sectors of UK industry, including service, retail, manufacturing, financial, public and academia, all of whom are passionate about service excellence and continuous improvement.

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