Our Customers

"Network Appliance currently use Direct Response to provide telephone answering services to cover, primarily, out of hours reception services but also to provide business continuity in the event of either the total loss of our own reception or the failure of the PABX equipment.

We are also in the process of changing over to Direct Response for our Least Cost Routing services as they have highlighted considerable cost saving over our existing supplier.

The account management provided is very proactive and provides us with ongoing recommendations on better ways to improve the efficiency and most importantly the cost of our telecommunications. The service we have received from the call centre has also been excellent."
- Network Appliance

"You have improved on the rates we were getting previously and the transition to a new carrier has been timely (previously we were with Energis and Worldcom) and smooth.

As always your account management is professional, friendly and helpful."
- Glass's Information Services

"I am just writing to let you know how delighted we have been with the service provided by Direct Response so far. You have helped us with least cost routing of our calls and, although it is early days as yet, I believe we are already making significant savings."
- SkyePharma

"Thanks and bravo to you and your team during our recent crisis. It's hard to believe that BT could have their lines down for five days, but there you are. As it turns out they had to replace 1.5 km of fibreoptic cable. Your quick thinking in offering us the use of the call centre in our down period was brilliant, and we're glad you could handle the load. And thank goodness you did, it really saved our bacon. I know we use the call centre out of hours, but no-one thought of routing through it in an emergency - we will now, don't worry!"
- Sortex

"We are an extremely busy office and often find that the phone may ring while we are engaged with other clients. Direct Response approached us with a solution - a call answering service where our calls can be answered both during and after office hours by agents at Direct Response call centre."
- Wigmore Estates

"When we consider a telecoms provider, the most important element for us is knowing that we can speak to our clients on the first attempt. Some of our clients are overseas so we cannot afford to have a poor quality service.

Direct Response were able to provide the quality that we needed and the transfer from BT was seamless. We are also happy to be saving money on our monthly phone bills.

We are also hoping to be able to work with Direct Response on establishing a Disaster Recovery plan in the near future."
- Adjusting Services