Clients By Sector

Direct Response provides award winning outsourced services for over 100 finance and insurance businesses such as Society Generale, Broker Assistance, Money Village, Debt Free Direct, Suffolk Life Group, and Mitsui.

Direct Response has become so specialised in this sector that we now have become FSA compliant and our solutions range from simple out of hours messaging to complete loan applications, mortgage qualification services, and debt management applications.

10 good reasons why Direct Response has been so successful in the finance and insurance sector

• Each customer has tailored solution that is geared to deliver a better customer experience, a competitive edge, efficiencies and strong return on investment
• Our agents are trained to handle calls in a way that meaningfully engages customers and makes them feel at ease to talk about their finances
• We ensure strong sales outcomes whilst staying compliant to the relevant regulatory bodies, such as FSA, DMSA, and the OFT
• Our technology allows us to respond within 120 seconds to web, email leads providing you with speed to market and a competitive edge
• Our service is 24 x 7 x 365 allowing you to advertise and generate business every minute of the year. This is why we are recommended by SKY
• Our business development and call centre programming team and managers have over a decade of experience in being the best in this market
• Our staff retention is very high which is why our agents have an intrinsic knowledge of each customer as well as the sector allowing us to become experts
• We have the ability to integrate directly with your systems so that customer information is taken and actioned immediately allowing for faster decisions, sales and outstanding customer experience
• When customers use us they stay with us with complete peace of mind we will deliver day in day out
• All of our calls are recorded and our online management information is second to none

Direct Response provides award winning outsourced services for over 40 retail and wholesale businesses including companies such as GAP, Firebox, Peruvian Connection and A Suit That Fits.

Direct Response has taken the time to realise there is a blend between projecting each retailers culture and customer experience with efficiencies, sales close rates, integration and getting an order right or issue resolved first time.

10 reasons as to why has Direct Response been so successful in the Retail sector?

• Each customer has tailored solution that is geared to deliver a better customer experience, a competitive edge, efficiencies and strong return on investment
• Our agents are trained to handle calls in a way that meaningfully engages customers and makes them feel at ease to buy and be upsold
• We ensure strong sales outcomes whilst staying compliant to the relevant regulatory bodies, such as PCI compliance
• Our technology allows us to respond within 120 seconds to web, email leads providing you with speed to market and a competitive edge
• Our service is 24 x 7 x 365 allowing you to advertise and generate retail sales every minute of the year. This is why we are recommended by SKY
• Our business development and call centre programming team and managers have over a decade of experience in being the best in this market
• Our staff retention is very high which is why our agents have an intrinsic knowledge of each customer as well as your products allowing us to become experts
• We have the ability to integrate directly with your systems so that customer information is taken and actioned immediately allowing for faster decisions, sales and outstanding customer experience
• When customers use us they stay with us with complete peace of mind we will deliver day in day out
• All of our calls are recorded and our online management information is second to none

Direct Response provides award winning outsourced services for over 35 Transportation and Travel businesses such as Virgin Trains, Croatia Airlines, Universal Salvage Plc.

Direct Response has become so specialised in this sector that we now have niche capabilities in logistics, lost and stolen property lines, sales lines, and customer information services.

10 reasons why Direct Response has been so successful in the Transportation and Travel sector.

• Each customer has tailored solution that is geared to deliver a better customer experience, a competitive edge, efficiencies and strong return on investment
• Our agents are trained to handle calls in a way that meaningfully engages customers and makes them feel at ease to talk about their requirements
• We ensure strong sales outcomes whilst staying compliant to the relevant regulatory bodies, such as PCI Compliance
• Our technology allows us to respond within 120 seconds to web, email leads providing you with speed to market and a competitive edge
• Our service is 24 x 7 x 365 allowing you to advertise and generate business every minute of the year. This is why we are recommended by SKY
• Our business development and call centre programming team and managers have over a decade of experience in being the best in this market
• Our staff retention is very high which is why our agents have an intrinsic knowledge of each customer as well as the sector allowing us to become experts
• We have the ability to integrate directly with your systems so that customer information is taken and actioned immediately allowing for faster decisions, sales and outstanding customer experience
• When customers use us they stay with us with complete peace of mind we will deliver day in day out
• All of our calls are recorded and our online management information is second to none

Direct Response provides award winning outsourced services for over 35 businesses in the Medical and Pharmaceutical sector, such as Novartis, Harley Street Direct, Great North Air Ambulance, Medecins Du Monde, and Sky Pharma Plc.

Direct Response has become focused in this sector and developed specialist scripts and niche services for emergency lines, call out services and critical deliveries.

10 reasons as to why has Direct Response been so successful in the Medical and Pharmaceutical sector.

• Each customer has tailored solution that is geared to deliver a better customer experience, a competitive edge, efficiencies and strong return on investment
• Our agents are trained to handle calls in a way that meaningfully engages customers and makes them feel at ease to talk about their requirements
• We ensure strong sales outcomes whilst staying compliant to the relevant regulatory bodies.
• Our technology allows us to respond within 120 seconds to web, email leads providing you with speed to market and a competitive edge
• Our service is 24 x 7 x 365 allowing you to advertise and generate retail sales every minute of the year. This is why we are recommended by SKY
• Our business development and call centre programming team and managers have over a decade of experience in being the best in this market
• Our staff retention is very high which is why our agents have an intrinsic knowledge of each customer as well as your products allowing us to become experts
• We have the ability to integrate directly with your systems so that customer information is taken and actioned immediately allowing for faster decisions, sales and outstanding customer experience
• When customers use us they stay with us with complete peace of mind we will deliver day in day out
• All of our calls are recorded and our online management information is second to none

Direct Response provides award winning outsourced services for over 30 legal institutions including DLA Piper Rudnick, Eversheds, and Freshfields.

Direct Response has become so specialised in this sector that we now have 24x7x365 Receptionists, Crisis Line (Domestic / International) and Disaster Recovery / Business Continuity Services

10 reasons as to why has Direct Response been so successful in the Legal sector.

• Each customer has tailored solution that is geared to deliver a better customer experience, a competitive edge, efficiencies and strong return on investment
• Our agents are trained to handle calls in a way that meaningfully engages customers and makes them feel at ease to talk about their requirements
• We ensure strong sales outcomes whilst staying compliant to the relevant regulatory bodies
• Our technology allows us to respond within 120 seconds to web, email leads providing you with speed to market and a competitive edge
• Our service is 24 x 7 x 365 allowing you to advertise and generate retail sales every minute of the year. This is why we are recommended by SKY
• Our business development and call centre programming team and managers have over a decade of experience in being the best in this market
• Our staff retention is very high which is why our agents have an intrinsic knowledge of each customer as well as your products allowing us to become experts
• We have the ability to integrate directly with your systems so that customer information is taken and actioned immediately allowing for faster decisions, sales and outstanding customer experience
• When customers use us they stay with us with complete peace of mind we will deliver day in day out
• All of our calls are recorded and our online management information is second to none

Direct Response provides award winning outsourced services for over 25 Communications and IT businesses including Orange, NetApp, and Infotec Plc.

We operate many different services for this sector but the main area of interest is our ability to provide 24x7x365 Help Desk and Emergency Call Out services allowing them to service their customers more effectively.

10 reasons as to why has Direct Response been so successful in the Communications and IT sector.

• Each customer has tailored solution that is geared to deliver a better customer experience, a competitive edge, efficiencies and strong return on investment
• Our agents are trained to handle calls in a way that meaningfully engages customers and makes them feel at ease to talk about their requirements
• We ensure strong sales outcomes whilst staying compliant to the relevant regulatory bodies
• Our technology allows us to respond within 120 seconds to web, email leads providing you with speed to market and a competitive edge
• Our service is 24 x 7 x 365 allowing you to advertise and generate retail sales every minute of the year. This is why we are recommended by SKY
• Our business development and call centre programming team and managers have over a decade of experience in being the best in this market
• Our staff retention is very high which is why our agents have an intrinsic knowledge of each customer as well as your products allowing us to become experts
• We have the ability to integrate directly with your systems so that customer information is taken and actioned immediately allowing for faster decisions, sales and outstanding customer experience
• When customers use us they stay with us with complete peace of mind we will deliver day in day out
• All of our calls are recorded and our online management information is second to none