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Direct Response driving focus is to deliver to you the best call centre services in the UK. To many people this can
mean different things as your business demands, sector requirements, and objectives will unique to you.
With this in mind we will make sure that our team of business development managers, programmers, and call centre agents are moulded to fit your business. We then make sure you get all of the management information, support structures, training, IT capabilities and flexibility to ensure you get the highest quality of service time and time again.
This simple but very powerful approach has won us awards for not only growth,
service excellence,
customer experience,
customer retention,
investors in people, but also
quality and our IT.
While it is great to have formal recognition and many testimonials for our services we
get far more satisfaction from our customers winning awards, growing their business, and developing a leading edge in the market place.
Just some companies who have done this include Firebox, National Express, Churchill
Retirement Living, Glass Eurotax, Buhler Sortex, RBS, Clicktools, Transform, Network Appliance, and Peruvian Connection.
For more information on these solutions, please contact our business development
team on 0800 011 4570
 See Our Call Centre
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 WHY OUTSOURCE? |
WHAT WE DO WELL |
OUTSOURCING TIPS |
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SLAs |
QUOTE ME |
CUSTOMER SURVEY |
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- Disaster recovery contingency
- Partnering with specialists in call centres
- Cost control
- Multilingual capabilities
- Allows you to focus on your core business
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Other major benefits are:
Despite these advantages many companies and outsource companies get it wrong. In fact as many as 85% of outsourced services
fail, yet at Direct Response we have retention rates of 99% and excellent customer feedback.
Many customers and competitors ask us how we manage to do this.
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- Disaster recovery contingency
- Partnering with specialists in call centres
- Cost control
- Multilingual capabilities
- Allows you to focus on your core business
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Other major benefits are:
Despite these advantages many companies and outsource companies get it wrong. In fact as many as 85% of outsourced services
fail, yet at Direct Response we have retention rates of 99% and excellent customer feedback.
Many customers and competitors ask us how we manage to do this.
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The answer is simple we do 4 vital things extremely well, they are:
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Find out exactly what you want and need to make your business more successful
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We develop and deploy a service that provides this for you
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Give you this service at the highest quality possible time and time again
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Make sure we do ordinary things extraordinarily well
Naturally all of this is underpinned by the culture of Direct Response, our
management system and processes and our
recruitment policy. Also collaborate with you to help you outsource and manage us in the most effective way.
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Here are our top 5 tips on what to look for when outsourcing your call centre services.
Quality:
Economies generated from cheap charges become meaningless if the quality is not there you will not only fail to get ROI, it can
damage your brand, give you misleading management information, and waste a lot of management time and effort. Look closely at the following areas.
 Read more
Objectives clearly defined with regular measurements of success.
It is critical that the call centre provides a solution that is fundamental to your business objectives.
Read more
Account management: Service Level Agreements (SLAs) only
tell half the tale and deliver on half of the solution. It is critical that the correct business partnership and TLC is in place.
Read more
Visibility: Just because you are outsourcing it does not mean that you should be blind as to what is going on.
In fact you should expect even more visibility. Read more
Think of Outsourcing as Co-sourcing: Many people think that they can
choose a call centre, dump the business issue on the centres doorstep, pay the bills and wipe their hands of all responsibility and management.
Read more
The core services offered by the call centres are:
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All Days and hours quoted as working days and hours |
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