Every Business operates differently and has its own unique requirements as to how its services its customers.
Developing Specialist teams for the first time can involve a steep learning curve which can result in wasted time and expenditure.
If you have a particular call handling requirement, our Business Development Managers are on hand to discuss your needs and develop you tailored solution.
Such specialist Services include:
If you have a global business and need to service customers from all over the world, our multilingual services will allow you to capture calls from all over the world.
Our multilingual solutions can capture enquires in 22 different languages across South America, Eastern and Western Europe.
If you are an UK business but need to expand your presence overseas. Direct Response can assist you in setting up a fully managed
call centre Solution overseas. We are able to deploy services throughout:
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North America.
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South America.
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Eastern Europe.
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Western Europe.
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South Africa.
Direct Response has been working with a number of leading Charities and non profit organisations helping them to deploy critical
call centre solutions at cost effective prices.
Our experience in the sector has allowed a number of organisations to outsource routine operations which typically tie up experienced internal resource.
Direct Response understands that each customer interaction is vital and every solution needs to act as a seamless expansion of the organisations existing operations.
The solutions we can deploy cover a vast array of services including:
Media Response Lines
Direct Response can act as a first point of contact for all calls generated via your marketing activities. We are able to
capture and process donations and capture vital gift aid opt in.
Supporter Services Lines
We can work alongside the supporter service department helping to manage customer interactions including:
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Updating support records.
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Updating monthly donations / gift details.
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Answering FAQ’s
All of our solutions are designed to help Charities and non profit organisations expand their operations whilst keeping
their overheads to a minimum.
Direct Response is specialists in providing FSA compliant call centre
services. Having worked with over 60 of the UK’s leading financial institutions, direct response understands the critical requirement
for an effective deployment.
Our agents are trained to adhere to FSA guidelines when interacting with callers ensuring that you can concentrate on the
task of growing your operation.
We are able to provide a number of different financial services including:
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Mortgage Applications.
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Unsecured Loan Applications
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Credit Checks
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Preliminary IVA Application.
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