| you are here:
home > call centres > specialist services > offshore
|
 OUR PEOPLE |
| OUR AWARDS |
| OUR QUALITY |
| OUR GROWTH |
| OUR IT |
| TESTIMONIALS |
|
:
Taking the nature of the enquiry or fault, provision of customer reference number,
details and a time to be contacted |
:
Taking the nature of the enquiry, details, locating a qualified person and patching
the call through |
:
Agents utilise intelligent scripting that is bespoke for your business |
:
You will always have cover every day of the year |
:
Standard products and services transactions. |
:
Online credit card verification and transactions |
:
Utilisation of web enabled fault tracking, artificial intelligence, transactions,
basic database management and development |
:
Agents utilise intelligent scripting that is bespoke for your business |
:
You will always have cover every day of the year |
|
:
ie delivery ETAs, service installations faults/updates, computer and IT support
desks |
:
Secure retrieval and delivery to your systems/databases of all customer query and
sales related transactions |
:
Online credit card verification and transactions |
:
Agents trained to campaign levels |
:
Agents utilise intelligent scripting that is bespoke for your business |
:
Reports generated every 15 minutes allowing multiple search facilities for key areas
of sales campaign and Direct Response activity performance |
:
All inbound call recording is provided via a secure web service |
:
ie FSA regulations |
:
German, Dutch, French, Spanish, Italian, English, Danish, Swedish, Norwegian, Africana's,
Romanian, Greek, Russian and Flemish |
:
You will always have cover every day of the year |
|
|
SPECIAL OFFERS CONTENT HERE
|
|
|
All Days and hours quoted as working days and hours |
|
|
|
|
|
|
|
 |
|
|
|
|
|
|
LEVEL 1
