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home > call centres > specialist services > offshore
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There is a time and place for everything, and taking your call handling offshore
is no exception.
Direct Response can deliver services in the following areas offering over 22 languages:
- North America
- South America
- Eastern Europe
- Western Europe
- South Africa
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If you are thinking of going offshore call one of our Business Development Managers
and they will understand your requirements, put together a powerful solution
and deliver clear return on investment for you.
For more information on these solutions, please contact our business development
team on 0800 011 4570
 See Our Call Centre
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 LEVEL 1 |
LEVEL 2 |
LEVEL 3 |
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QUOTE ME |
CASE STUDIES |
SLAs |
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Taking the nature of the enquiry or fault, provision of customer reference number,
details and a time to be contacted |
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Taking the nature of the enquiry, details, locating a qualified person and patching
the call through |
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Agents utilise intelligent scripting that is bespoke for your business |
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You will always have cover every day of the year |
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Taking the nature of the enquiry or fault, provision of customer reference number,
details and a time to be contacted |
:
Taking the nature of the enquiry, details, locating a qualified person and patching
the call through |
:
Agents utilise intelligent scripting that is bespoke for your business |
:
You will always have cover every day of the year |
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Standard products and services transactions. |
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Online credit card verification and transactions |
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Utilisation of web enabled fault tracking, artificial intelligence, transactions,
basic database management and development |
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Agents utilise intelligent scripting that is bespoke for your business |
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You will always have cover every day of the year |
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ie delivery ETAs, service installations faults/updates, computer and IT
support desks |
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Secure retrieval and delivery to your systems/databases of all customer query and
sales related transactions |
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Online credit card verification and transactions |
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Agents trained to campaign levels |
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Agents utilise intelligent scripting that is bespoke for your business |
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Reports generated every 15 minutes allowing multiple search facilities for key areas
of sales campaign and Direct Response activity performance |
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All inbound call recording is provided via a secure web service |
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ie FSA regulations |
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German, Dutch, French, Spanish, Italian, English, Danish, Swedish, Norwegian, Africana's,
Romanian, Greek, Russian and Flemish |
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You will always have cover every day of the year |
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SPECIAL OFFERS CONTENT HERE
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All Days and hours quoted as working days and hours |
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