|
you are here:
home > call centres > specialist services > multi lingual
|
|
|
|
So many businesses would love to expand into the global market, but all too often
the costs of delivering multilingual services to South America or Eastern and Western
Europe are too expensive.
Direct Response is one of the few companies who can deliver sales and customer support
services in over 22 languages across South America, Eastern and Western Europe .
With Direct Response we can help your business grow.
|
|
Call one of our Business Development Managers and they will understand your requirements, put together a powerful solution and deliver clear return on investment for
you.
For more information on these solutions, please contact our business development
team on 0800 011 4570
 See Our Call Centre
|
|
 LEVEL 1 |
LEVEL 2 |
LEVEL 3 |
|
QUOTE ME |
CASE STUDIES |
SLAs |
|
|
|
:
Taking the nature of the enquiry or fault, provision of customer reference number,
details and a time to be contacted |
:
Taking the nature of the enquiry, details, locating a qualified person and patching
the call through |
:
Agents utilise intelligent scripting that is bespoke for your business |
:
You will always have cover every day of the year |
|
:
Taking the nature of the enquiry or fault, provision of customer reference number,
details and a time to be contacted |
:
Taking the nature of the enquiry, details, locating a qualified person and patching
the call through |
:
Agents utilise intelligent scripting that is bespoke for your business |
:
You will always have cover every day of the year |
:
Standard products and services transactions. |
:
Online credit card verification and transactions |
:
Utilisation of web enabled fault tracking, artificial intelligence, transactions,
basic database management and development |
:
Agents utilise intelligent scripting that is bespoke for your business |
:
You will always have cover every day of the year |
|
:
ie delivery ETAs, service installations faults/updates, computer and IT
support desks |
:
Secure retrieval and delivery to your systems/databases of all customer query and
sales related transactions |
:
Online credit card verification and transactions |
:
Agents trained to campaign levels |
:
Agents utilise intelligent scripting that is bespoke for your business |
:
Reports generated every 15 minutes allowing multiple search facilities for key areas
of sales campaign and Direct Response activity performance |
:
All inbound call recording is provided via a secure web service |
:
ie FSA regulations |
:
German, Dutch, French, Spanish, Italian, English, Danish, Swedish, Norwegian, Africana's,
Romanian, Greek, Russian and Flemish |
:
You will always have cover every day of the year |
|
|
SPECIAL OFFERS CONTENT HERE
|
|
|
All Days and hours quoted as working days and hours |
|
|
|
|
|
|
|
|
|
|
|
|
