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Direct Response specialises in finance businesses across the mortgage, loans, IVA,
and insurance market place.
Understanding FSA and wider compliance is one thing, being able to deliver compliance
and a high level of service within this environment is another.
Direct Response has over 60 companies working in the finance market. We have applied
our insight in the market place to make sure that a complete end to end process
is put in place to ensure a smooth, rapid and efficient service.
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The net result is that your business can outsource with the peace of mind that you will
be one of the most competitive companies using the best people and technology out
there.
Call us and one of our business development managers will understand your business
requirements and put together a bespoke solution that will provide the highest level
of service and a strong return on your investment.
 See Our Call Centre
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 LEVEL 1 |
LEVEL 2 |
LEVEL 3 |
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QUOTE ME |
SLAs |
BROCHURES |
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Taking the nature of the enquiry or fault, provision of customer reference number,
details and a time to be contacted |
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Taking the nature of the enquiry, details, locating a qualified person and patching
the call through |
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Agents utilise intelligent scripting that is bespoke for your business |
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You will always have cover every day of the year |
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Taking the nature of the enquiry or fault, provision of customer reference number,
details and a time to be contacted |
:
Taking the nature of the enquiry, details, locating a qualified person and patching
the call through |
:
Agents utilise intelligent scripting that is bespoke for your business |
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You will always have cover every day of the year |
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Standard products and services transactions. |
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Online credit card verification and transactions |
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Utilisation of web enabled fault tracking, artificial intelligence, transactions,
basic database management and development |
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Agents utilise intelligent scripting that is bespoke for your business |
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You will always have cover every day of the year |
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ie delivery ETAs, service installations faults/updates, computer and IT
support desks |
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Secure retrieval and delivery to your systems/databases of all customer query and
sales related transactions |
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Online credit card verification and transactions |
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Agents trained to campaign levels |
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Agents utilise intelligent scripting that is bespoke for your business |
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Reports generated every 15 minutes allowing multiple search facilities for key areas
of sales campaign and Direct Response activity performance |
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All inbound call recording is provided via a secure web service |
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ie FSA regulations |
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German, Dutch, French, Spanish, Italian, English, Danish, Swedish, Norwegian, Africana's,
Romanian, Greek, Russian and Flemish |
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You will always have cover every day of the year |
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SPECIAL OFFERS CONTENT HERE
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All Days and hours quoted as working days and hours |
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