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Charities often have a unique way of working which in turn means that they have
to have unique solutions for them.
Direct Response has specialist services that cater for the 3 primary areas of charities'
objectives:
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As a sAs a strong supporter of charitable causes Direct Response provides charities with
a special discount scheme.
Please call one of our Business Development Managers and they will understand your
requirements, put together a powerful solution upholding your values and deliver
clear return on investment for you.
For more information on these solutions, please contact our business development
team on 0800 011 4570
 See Our Call Centrep>
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 LEVEL 1 |
LEVEL 2 |
LEVEL 3 |
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QUOTE ME |
SLAs |
CUSTOMER SURVEY |
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Taking the nature of the enquiry or fault, provision of customer reference number,
details and a time to be contacted |
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Taking the nature of the enquiry, details, locating a qualified person and patching
the call through |
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Agents utilise intelligent scripting that is bespoke for your business |
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You will always have cover every day of the year |
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Taking the nature of the enquiry or fault, provision of customer reference number,
details and a time to be contacted |
:
Taking the nature of the enquiry, details, locating a qualified person and patching
the call through |
:
Agents utilise intelligent scripting that is bespoke for your business |
:
You will always have cover every day of the year |
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Standard products and services transactions. |
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Online credit card verification and transactions |
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Utilisation of web enabled fault tracking, artificial intelligence, transactions,
basic database management and development |
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Agents utilise intelligent scripting that is bespoke for your business |
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You will always have cover every day of the year |
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ie delivery ETAs, service installations faults/updates, computer and IT support
desks |
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Secure retrieval and delivery to your systems/databases of all customer query and
sales related transactions |
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Online credit card verification and transactions |
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Agents trained to campaign levels |
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Agents utilise intelligent scripting that is bespoke for your business |
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Reports generated every 15 minutes allowing multiple search facilities for key areas
of sales campaign and Direct Response activity performance |
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All inbound call recording is provided via a secure web service |
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ie FSA regulations |
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German, Dutch, French, Spanish, Italian, English, Danish, Swedish, Norwegian, Africana's,
Romanian, Greek, Russian and Flemish |
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You will always have cover every day of the year |
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SPECIAL OFFERS CONTENT HERE
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All Days and hours quoted as working days and hours |
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