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Sales Order Lines

So you've done the hard and expensive part of sales, and got the phone to ring. But did you know:

70% of new customers will hang up if the phone is not answered within 25 seconds
80% of potential customers will hang up if they get through to an answering machine
most customers will continue to shop around after a poor or mediocre sales call
most consumers expect sales lines to be open out of hours and all weekend

Direct Response has been working with Corporate and SME businesses providing powerful and effective solutions for your sales requirements. We effortlessly go from simple sales calls to the involved and complex. Testimony to our quality is loyalty demonstrated in a customer retention rate of 99%.

The end result means your calls are being answered by someone you can trust, who will reinforce your brand, make sure you never miss a sales call, and close that important deal.

See Our Call Centre

LEVEL 1	LEVEL 2	LEVEL 3
QUOTE ME	BOOK A DEMO	BROCHURES

ENTRY LEVEL 1:
Sales Messaging: Taking the nature of the sales enquiry, prospect qualification, details and a time to be contacted	Message and Patch: Taking the nature of the enquiry, qualification details, locating a qualified person and patching the call through
Intelligent Scripting: Agents utilise intelligent scripting that is bespoke for your business	24x7x365 Cover: You will always have cover every day of every year
Script Design and Build: Specialist programmers ensure bespoke flow diagram and script build	Standard Integration & Database Utilisation: Email integration and standard look-up facilities
End to End Testing: Internal and external testing of scripts and integration	Agent Training: All agents trained on your script

LEVEL 3:
Complex Sales Transactions: In-depth product knowledge, cross sell and up sell	Full Integration: Secure retrieval and delivery to your systems/databases of all customer query and sales related transactions eg Where is my order?, delivery ETAs
Credit Card Transactions: Online credit card verification and transactions	Bespoke Agent Training: Agents trained to campaign levels
Intelligent Scripting: Agents utilise intelligent bespoke scripting	Full Management Reports and Statistics: Reports generated every 15 minutes allowing multiple search facilities for key areas of sales campaign and Direct Response activity performance
Call Recording: All inbound call recording is provided via a secure web service	Industry Specific Regulation Compliance: FSA regulations, FIFA
Multilingual Applications: German, Dutch, French, Spanish, Italian, English, Danish, Swedish, Norwegian, Afrikans, Romanian, Greek, Russian and Flemish	24x7x365 Cover: You will always have cover every day of every year
Script Design and Build: Specialist programmers ensure bespoke flow diagram and script build	End to End Testing: Internal and external testing of scripts and integration
Business Development Manager: Dedicated manager to ensure smooth running of all elements of your account and services