| you are here:
home > call centres > sales & ad response > sales overflow
|
 OUR PEOPLE |
| OUR AWARDS |
| OUR QUALITY |
| OUR GROWTH |
| OUR IT |
| TESTIMONIALS |
|
|
It is impossible to be everywhere all of the time. It is also often not cost effective
or productive to be able to take every call every hour of the day.
That is why corporate businesses and SMEs alike “outsource to win” in
business. As a trusted outsourced partner your business can be able to take every
call that comes your way, even during those busy unexpected moments, out of hours,
over the weekend, and on holidays.
|
|
As a trusted partner, we can take sales orders and close sales opportunities or, for
longer sales cycles, we can make sure we qualify your prospects and give them the peace
of mind that they should look no further than your company.
Direct Response has a very strong track record in sales lines with customer retention
rates over 99%. Call us and one of our business development managers will ensure
a tailored solution providing you with clear return on investment.
|
|
 LEVEL 1 |
LEVEL 2 |
LEVEL 3 |
|
QUOTE ME |
SLAs |
BROCHURES |
|
|
|
:
Taking the nature of the enquiry, standard prospect qualification, details and a
time to be contacted |
:
Taking details, information required, and sending relevant brochure to customer |
:
Taking the nature of the enquiry, qualification details, locating a qualified person
and patching the call through |
:
Agents utilise intelligent scripting that is bespoke for your business |
:
Specialist programmers ensure bespoke flow diagram and script build
|
:
Email integration and standard look-up facilities |
:
Internal and external testing of scripts and integration |
:
All agents trained on your script |
|
:
Taking the nature of the enquiry, standard prospect qualification, details and a
time to be contacted |
:
Taking details, information required, and sending relevant brochure to customer |
:
Agents utilise intelligent scripting that is bespoke for your business |
:
You will always have cover every day of every year |
:
Specialist programmers ensure bespoke flow diagram and script build
|
:
Email integration and standard look-up facilities |
:
Internal and external testing of scripts and integration |
:
All agents trained on your script |
:
Standard products and services transactions |
:
Online credit card verification and transactions
|
:
Utilisation of web enabled fault tracking, artificial intelligence, transactions,
basic database management and development |
:
Agents utilise intelligent scripting that is bespoke for your business |
:
You will always have cover every day of every year
|
:
Specialist programmers ensure bespoke flow diagram and script build
|
:
Email and customer database integration
|
:
Internal and external testing of scripts and integration |
:
All agents trained on your script |
:
Dedicated manager to ensure smooth running of all elements of your account and services |
:
In-depth product knowledge, cross sell and up sell |
:
Secure retrieval and delivery to your systems/databases of all customer query and
sales related transactions eg Where is my order?, delivery ETAs |
:
Online credit card verification and transactions |
:
Agents trained to campaign levels |
:
Agents utilise intelligent bespoke scripting
|
:
Reports generated every 15 minutes allowing multiple search facilities for key areas
of sales campaign and Direct Response activity performance |
:
All inbound call recording is provided to you via a secure web service |
:
ie FSA regulations, FIFA
|
:
German, Dutch, French, Spanish, Italian, English, Danish, Swedish, Norwegian, Afrikans,
Romanian, Greek, Russian and Flemish
|
:
You will always have cover every day of every year |
:
Specialist programmers ensure bespoke flow diagram and script build
|
:
Internal and external testing of scripts and integration |
:
Dedicated manager to ensure smooth running of all elements of your account and services |
|
|
|
All Days and hours quoted as working days and hours |
|
|
|
|
|
|
|
 |
|
|
|
|
|
|
