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The importance of a good receptionist must never be underestimated. The receptionist
over the phone is often the first impression of your business.
The last thing you need is for your hardearned sales leads or customers to suffer
from:
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Direct Response believes extraordinary results come from doing the ordinary things
extraordinarily well.
Direct Response has a long standing reputation with Corporate and SME businesses
alike in delivering simple phone receptionist messaging services through to complex fault
diagnostics, messaging, call patching and defined escalation procedures for our
customers.
The end result means your calls are being answered by someone you can trust, who
will reinforce your brand, and make sure your customers stay loyal without it costing
you all of your profits!
 See Our Call Centre
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 LEVEL 1 |
LEVEL 2 |
LEVEL 3 |
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QUOTE ME |
SLAs |
BROCHURES |
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Taking the nature of the enquiry, ETA of response from requested person |
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Agents utilise intelligent scripting that is bespoke for your business |
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You will always have cover every day of every year |
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Specialist programmers ensure bespoke flow diagram and script build
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Email integration and standard look-up facilities |
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Internal and external testing of scripts and integration |
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All agents trained on your script |
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Taking the nature of the enquiry, ETA of response from requested person |
:
Agents utilise intelligent scripting that is bespoke for your business |
:
You will always have cover every day of every year |
:
Specialist programmers ensure bespoke flow diagram and script build
|
:
Email integration and standard look-up facilities |
:
Internal and external testing of scripts and integration |
:
All agents trained on your script |
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:
Taking the nature of the enquiry, ETA of response from requested person |
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Taking the nature of the enquiry, sales qualification details, locating a qualified
person and patching the call through |
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Fulfilment of standard services and letters |
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Agents utilise intelligent scripting that is bespoke for your business |
:
You will always have cover every day of every year |
:
Specialist programmers ensure bespoke flow diagram and script build |
:
Email and customer database integration |
:
Internal and external testing of scripts and integration |
:
All agents trained on your script |
:
Dedicated manager to ensure smooth running of all elements of your account and services |
:
Taking the nature of the enquiry, ETA of response from requested person |
:
Taking the nature of the enquiry, sales qualification details, locating a qualified
person and patching the call through |
:
Fulfilment of standard services and letters |
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Standard products and services transactions |
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Online credit card verification and transactions |
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Agents trained to campaign levels |
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Agents utilise intelligent bespoke scripting
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Reports generated every 15 minutes allowing multiple search facilities for key areas
of service activity and performance |
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All inbound call recording is provided via a secure web service |
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ie FSA regulations, FIFA
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You will always have cover every day of every year |
:
Specialist programmers ensure bespoke flow diagram and script build
|
:
Internal and external testing of scripts and integration
|
:
Dedicated manager to ensure smooth running of all elements of your account and services |
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All Days and hours quoted as working days and hours |
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