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Taking the nature of the enquiry, ETA of response from requested person |
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Taking the nature of the enquiry, sales qualification details, locating a qualified
person and patching the call through |
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Fulfilment of standard services and letters |
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Ability to see and add to your business diary |
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Automatic updates to remind you of anything from meetings to insurance renewal |
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Standard and bespoke letter writing |
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Contact your customers who have not paid you |
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Order your stationery, gifts to customers |
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UK PO Box, open your mail, bank your checks |
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in-depth product knowledge, cross sell and up sell |
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Secure retrieval and delivery to your systems/databases of all customer query and
sales related transactions eg Where is my order?, delivery ETAs |
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Online credit card verification and transactions |
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Agents trained to campaign levels |
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Agents utilise intelligent bespoke scripting
|
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Reports generated every 15 minutes allowing multiple search facilities for key areas
of sales campaign and Direct Response activity performance |
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All inbound call recording is provided via a secure web service |
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ie FSA regulations, FIFA
|
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You will always have cover every day of every year |
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Specialist programmers ensure bespoke flow diagram and script build
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Internal and external testing of scripts and integration
|
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Dedicated manager to ensure smooth running of all elements of your account and services |
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