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For most companies it is hard to predict when and how many calls are going to come
in. All too often it is quiet one moment and then suddenly you are rushed off your
feet and loosing calls.
You are not alone.
All too often businesses, regardless of size, suffer from unpredictable and volatile
marketing responses, sickness, holiday and maternity leave. Wouldn’t it be
good to have an extra pair of hands always there in the background ready to help
you whenever you need it?
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That is why corporate and SME businesses alike choose to partner with Direct Response
and make sure they and their customers have complete peace of mind that their emergencies
are dealt with in a professional and reassuring manner.
Extraordinary results come from doing the ordinary things extraordinarily well.
The end result means your calls are being answered by someone you can trust, who
will reinforce your brand, and make sure you maximise your sales opportunities and
that your customers stay loyal without it costing you all of your profits!
 See Our Call Centre
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 LEVEL 1 |
LEVEL 2 |
LEVEL 3 |
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QUOTE ME |
SLAs |
BROCHURES |
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Taking the nature of the enquiry, ETA of response from requested person |
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Agents utilise intelligent scripting that is bespoke for your business |
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You will always have cover every day of every year |
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Specialist programmers ensure bespoke flow diagram and script build
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Email integration and standard look-up facilities |
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Internal and external testing of scripts and integration |
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All agents trained on your script |
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:
Taking the nature of the enquiry, ETA of response from requested person |
:
Agents utilise intelligent scripting that is bespoke for your business |
:
You will always have cover every day of every year |
:
Specialist programmers ensure bespoke flow diagram and script build
|
:
Email integration and standard look-up facilities |
:
Internal and external testing of scripts and integration |
:
All agents trained on your script |
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Taking the nature of the enquiry, ETA of response from requested person |
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Taking the nature of the enquiry, sales qualification details, locating a qualified
person and patching the call through |
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Fault identification, unique reference number allocation, escalation commands |
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Searches relevant person, call introduction, patch, check to ensure fault resolution
eg engineer call out services |
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Fulfilment of standard services and letters |
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Standard products and services transactions |
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Online credit card verification and transactions |
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Utilisation of web enabled fault tracking, artificial intelligence, transactions,
basic database management and development |
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Agents utilise intelligent scripting that is bespoke for your business |
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You will always have cover every day of every year
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:
Specialist programmers ensure bespoke flow diagram and script build
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:
Email and customer database integration
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:
Internal and external testing of scripts and integration |
:
All agents trained on your script |
:
Dedicated manager to ensure smooth running of all elements of your account and services |
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:
Taking the nature of the enquiry, ETA of response from requested person |
:
Taking the nature of the enquiry, sales qualification details, locating a qualified
person and patching the call through |
:
Fault identification, unique reference number allocation, escalation commands |
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Fault Q&A and resolution, logging of outcome |
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Searches relevant person, call introduction, patch, check to ensure fault resolution |
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Automatic responses and escalation to alarms and emails |
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Fulfilment of standard services and letters |
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In-depth product knowledge, cross sell and up sell |
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Secure retrieval and delivery to your systems/databases of all customer query and
sales related transactions eg Where is my order?, delivery ETAs |
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Online credit card verification and transactions |
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Agents trained to campaign levels |
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Agents utilise intelligent bespoke scripting
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Reports generated every 15 minutes allowing multiple search facilities for key areas
of sales campaign and Direct Response activity performance |
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All inbound call recording is provided via a secure web service |
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ie FSA regulations, FIFA
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You will always have cover every day of every year |
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German, Dutch, French, Spanish, Italian, English, Danish, Swedish, Norwegian, Afrikans,
Romanian, Greek, Russian and Flemish
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Specialist programmers ensure bespoke flow diagram and script build
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:
Internal and external testing of scripts and integration
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:
Dedicated manager to ensure smooth running of all elements of your account and services |
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All Days and hours quoted as working days and hours |
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