Having successfully won your customer
it is important that you have sufficient resource in place to be able to service
their ongoing needs and requirements as and when it’s needed.
Re-sourcing internally to service customers
24/7 can be a very costly exercise, especially if the requirement is for only a
small amount of calls per day.
Direct Response has a proven track record
of delivering a multitude of Helpdesk and Support solutions to corporate and SME
business.
Direct Response is able to provide your
customers with a first point of contact so that any issues or concerns raised can
be instantly feedback to you. Our agents are able to provide your customers with
answers to their frequently asked questions, provide valuable information relating
to post sales services and provide walkthrough and helpdesk solutions.
24 hours businesses require 24 hour support.
If you need to attend to you clients needs around the clock Direct Response can
act a means to capture that enquiry and ensure the correct individual is always
notified.
Direct Response can provide you with
the means to provide cover for the office should you be required to leave unexpectedly.
We can capture all inbound calls and ensure that are patched directly to you allowing
you to concentrate the job at hand without having to worry about who is manning
the phones.
From time to time things can go wrong
and it is critical that you can address these problems efficiently to ensure that
you are providing the highest level of service to your customers.
Direct Response can provide you the ability
to make sure that all faults can be officially logged, time stamped and subsequently
actioned.
Our agents have the ability to identify
issues raised and notify the correct individual/department to make sure that the
fault is serviced. In the event that a contractor is unavailable we have the ability
to escalate the call until it has been connected to somebody who can resolve it.
If you are an organisation that has a
large number of different contractors we are able to provide you with a means to
update the rota and contractor list via a simple we based portal. This allows you
to have real time access to rota schedules and escalation protocols.
The importance of servicing your customers
efficiently cannot be underestimated as it helps to:
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Improve Brand Image.
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Improve Customer Satisfaction.
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Improving Customer Retention.
Direct Response has a great track record
of providing these solutions to a vast array of leading companies on the following
industries, Finance, Retail, Ecommerce, Real Estate, Aviation, IT, Cosmetics, pharmaceuticals
and public services.
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