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So you've done the hard and expensive part and won the customer, however keeping them and ensuring a good experience to keep your customers loyal is vital.
Direct Response will work with you to provide powerful and cost effective call centre solutions for your help desk requirements.
We effortlessly vary our services from simple first line help desk calls to the more involved and complex call centre solutions. Testimony to our quality is loyalty demonstrated in a customer retention rate of 99%.
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The end result means your calls are being answered by someone you can trust, who
will reinforce your brand, and make sure your customers stay loyal without it costing
you all of your profits!
For more information on these solutions, please contact our business development
team on 0800 011 4570
 See Our Call Centre |
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 LEVEL 1 |
LEVEL 2 |
LEVEL 3 |
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QUOTE ME |
CASE STUDIES |
SLAs |
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Taking the nature of the enquiry or fault, provision of customer reference number,
details and a time to be contacted |
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Taking the nature of the enquiry, details, locating a qualified person and patching
the call through |
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Agents utilise intelligent scripting that is bespoke for your business |
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You will always have cover every day of the year |
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Specialist programmers ensure bespoke flow diagram and script build
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Email and customer database integration
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Internal and external testing of scripts and integration |
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All agents trained on your script |
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Dedicated manager to ensure smooth running of all elements of your account and services |
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:
Taking the nature of the enquiry or fault, provision of customer reference number,
details and a time to be contacted |
:
Taking the nature of the enquiry, details, locating a qualified person and patching
the call through |
:
Agents utilise intelligent scripting that is bespoke for your business |
:
You will always have cover every day of the year |
:
Specialist programmers ensure bespoke flow diagram and script build
|
:
Email and customer database integration
|
:
Internal and external testing of scripts and integration |
:
All agents trained on your script |
:
Dedicated manager to ensure smooth running of all elements of your account and services |
|
:
Taking the nature of the enquiry, ETA of response from requested person |
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Taking the nature of the enquiry, sales qualification details, locating a qualified
person and patching the call through |
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Fault identification, unique reference number allocation, escalation commands |
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Fault Q&A and resolution, logging of outcome |
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Searches relevant person, call introduction, patch, check to ensure fault resolution
eg engineer call out services |
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Fulfilment of standard services and letters |
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Standard products and services transactions |
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Online credit card verification and transactions |
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Utilisation of web enabled fault tracking, artificial intelligence, transactions,
basic database management and development |
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Agents utilise intelligent scripting that is bespoke for your business |
:
You will always have cover every day of every year |
:
Specialist programmers ensure bespoke flow diagram and script build
|
:
Email and customer database integration
|
:
Internal and external testing of scripts and integration |
:
All agents trained on your script |
:
Dedicated manager to ensure smooth running of all elements of your account and services |
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ie delivery ETAs, service installations faults/updates, computer and IT
support desks |
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Taking the nature of the enquiry, ETA of response from requested person |
:
Taking the nature of the enquiry, sales qualification details, locating a qualified
person and patching the call through |
:
Fault identification, unique reference number allocation, escalation commands |
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Fault Q&A and resolution, logging of outcome |
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Fault diagnostics, appropriate fault resolution actions, deployment of solution,
progress reports for customer and SLA compliance
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Searches relevant person, call introduction, patch, check to ensure fault resolution |
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Automatic responses and escalation to alarms and emails |
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In-depth product knowledge, cross sell and up sell |
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Secure retrieval and delivery to your systems/databases of all customer query and
sales related transactions eg Where is my order?, delivery ETAs |
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Online credit card verification and transactions |
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Agents trained to campaign levels |
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Agents utilise intelligent bespoke scripting
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Reports generated every 15 minutes allowing multiple search facilities for key areas
of sales campaign and Direct Response activity performance |
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All inbound call recording is provided via a secure web service |
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ie FSA regulations, FIFA |
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Specialist programmers ensure bespoke flow diagram and script build
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:
Internal and external testing of scripts and integration
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Dedicated manager to ensure smooth running of all elements of your account and services |
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SPECIAL OFFERS CONTENT HERE
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All Days and hours quoted as working days and hours |
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