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Understanding FSA and wider compliance is one thing, being able to deliver compliance
and a high level of service within this environment is another.
The cost of advertising or generating a sales lead in the finance sector has continued
to escalate. The speed to respond to each lead regardless of source ie web response,
email, phone call or letter is critical.
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What was done in days now has to be done in minutes. Furthermore, customers prefer
to be contacted outside office hours and at the weekend.
At Direct Response we make sure your customer finishes the call with the peace of mind
that they need not look any further.
Our job does not finish here as we also have sophisticated integration tools to
make sure that you can process your applications as quickly and smoothly as possible
to ensure a hassle free sale.
The end result is a powerful, effortless, seamless service that maximises your sales
opportunities and provides strong return on investment for your marketing initiatives.
 See Our Call Centre
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 LEVEL 1 |
LEVEL 2 |
LEVEL 3 |
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QUOTE ME |
SLAs |
BROCHURES |
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Taking the nature of the enquiry, standard prospect qualification, details and a
time to be contacted |
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Taking the nature of the enquiry, qualification details, locating a qualified person
and patching the call through |
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Agents utilise intelligent scripting that is bespoke for your business |
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You will always have cover every day of every year |
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Specialist programmers ensure bespoke flow diagram and script build
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Email integration and standard look-up facilities |
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Internal and external testing of scripts and integration |
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All agents trained on your script |
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Taking the nature of the enquiry, standard prospect qualification, details and a
time to be contacted |
:
Taking the nature of the enquiry, qualification details, locating a qualified person
and patching the call through |
:
Agents utilise intelligent scripting that is bespoke for your business |
:
You will always have cover every day of every year |
:
Specialist programmers ensure bespoke flow diagram and script build
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Email integration and standard look-up facilities |
:
Internal and external testing of scripts and integration |
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All agents trained on your script |
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Standard products and services transactions
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Online credit card verification and transactions eg travel insurance services |
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Standard product questions and answers |
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Utilisation of web enabled fault tracking, artificial intelligence, transactions,
basic database management and development |
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Agents utilise intelligent scripting that is bespoke for your business |
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You will always have cover every day of every year |
:
Specialist programmers ensure bespoke flow diagram and script build
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Email and customer database integration
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Internal and external testing of scripts and integration |
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All agents trained on your script |
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Dedicated manager to ensure smooth running of all elements of your account and services |
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in-depth product knowledge, follow up with underwriting, cross sell and up sell |
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Customer can experience same agent from first call to order completion |
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Secure retrieval and delivery to your systems/databases of all customer query and
sales related transactions eg status of loan application, offer dispatch
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Online credit card verification and transactions eg travel, house insurance |
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Chasing customers for signed packs |
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Automatic reader of emails with customer dial out within 2 seconds of lead arriving |
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Ability to engage “hot prospects” and engage them real time for Q&A
or form completion to ensure sales uplift |
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Ability to co-browse and assist customer form completion |
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Agents trained to campaign levels |
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Full time agents working solely on your account |
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Agents hand picked by you and Direct Response for your account |
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Agents utilise intelligent bespoke scripting
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Reports generated every 15 minutes allowing multiple search facilities for key areas
of sales campaign and Direct Response activity performance |
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All inbound call recording is provided via a secure web service |
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ie FSA regulations, FIFA |
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German, Dutch, French, Spanish, Italian, English, Danish, Swedish, Norwegian, Afrikans,
Romanian, Greek, Russian and Flemish
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You will always have cover every day of every year |
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Specialist programmers ensure bespoke flow diagram and script build
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:
Internal and external testing of scripts and integration |
:
Dedicated manager to ensure smooth running of all elements of your account and services |
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All Days and hours quoted as working days and hours |
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