Fixed Seat

It is important for any growing business to manage growth efficiently. There will come a time when a choice will have be made to move the business to a larger location or place additional strain on the existing resource.

Alternatively a business might be outgrowing its offices faster than it takes to locate a new one.

If these problems sound familiar Direct Responses Fixed seat services may be for you. We understand that developing a call centre setup can be a costly affair especially if you have limited space available; therefore by outsourcing your call centre functionality to Direct Response we can provide you with a dedicated resource that’s functions identically to your in house operation.

The benefits to your business are that you can outsource the entire process of having to recruit, train, manage and run your call centre.

We will provide you with vital management information that will give you the same visibility of operations that you would expect in house. This management information included is near live access to call recordings, call centre performance, call statistics regular feedback by your account manager.

An outsourced fixed seat call centre operation can allow you to free up vital space within your existing location therefore ensuring you a maximising your existing resource to its fullest potential.

Our fixed seat agents can provide a multitude of services including; FSA sales lines, dedicated sales and customer support lines, IT help desk and support lines and many more.

Fixed seat agents can be specialised in a particular type of call thus ensuring that you are providing your clients with the highest levels of service possible at the most cost effective rate for you.

The importance of capturing your customers call efficiently and professionally cannot be underestimated as it helps to:

• Improve Brand Image.
• Improve Customer Satisfaction.
• Increase Sales
• Improving Customer Retention.

Direct Response has a great track record of providing these solutions to a vast array of leading companies on the following industries, Finance, Retail, Ecommerce, Real Estate, Aviation, IT, Cosmetics, pharmaceuticals and public services.