Specialist Agents

So you've done the hard and expensive part of sales, and got the phone to ring. But did you know:

The end result is that your customers will look to do business elsewhere.

Direct Response offers a boutique service whereby we scope your exact business objectives and then recruit, train, manage and develop all of the management systems to ensure your customers get the highest service and most cost effective solutions regardless of how complex your requirement is.

Direct Response has been working with Corporate and SME businesses providing powerful and effective solutions for your sales requirements. We effortlessly go from simple sales calls to the involved and complex. Testimony to our quality is loyalty demonstrated in a customer retention rate of 99%.

For more information on these solutions, please contact our business development team on 0800 011 4570

See Our Call Centre

LEVEL 1	LEVEL 2	LEVEL 3
QUOTE ME	CASE STUDIES	SLAs

ENTRY LEVEL 1:
Messaging: Taking the nature of the enquiry or fault, provision of customer reference number, details and a time to be contacted	Message and Patch: Taking the nature of the enquiry, details, locating a qualified person and patching the call through
Intelligent Scripting: Agents utilise intelligent scripting that is bespoke for your business	24x7x365: You will always have cover every day of the year

	Direct Response Call Centre Service Level Agreements - All Days and hours quoted as working days and hours

	New standard accounts: contract-programming-testing-go live: 10 days Basic moves and changes to scripts: 16 hours Contact centre is open and working for you 24x7x365 Additional standard accounts 10 days 80% of inbound calls to be picked up within 5 rings Customer to receive a proactive account management call once a month * Customers will have a dedicated account manager * Customers will receive a quarterly review and complete account consolidation * Faults can be reported 24x7x365 Escalation procedure to the MD of Direct Response Bills to be provided monthly Online web portal to view performance of call centre to SLAs * * This only applies to customers billing over £750 per month

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