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Call Centre & Beyond

The call centre is just one means of communication.
call centre and beyond

Direct Response has a number of innovative solutions that can deal with your email problems, web sales channels, letter writing, and many more business mediums and services.

Call us and one of our business development managers will understand your business requirements and put together a bespoke solution that will provide the highest level of service and a strong return on your investment.

For more information on these solutions, please contact our business development team on 0800 011 4570

Call centreSee Our Call Centre

Level 1LEVEL 1 Level 2LEVEL 2 Level 3LEVEL 3
Sales order quoteQUOTE ME customer surveyCASE STUDIES SLASLAs
ENTRY LEVEL 1:
Messaging:
Taking the nature of the enquiry or fault, provision of customer reference number, details and a time to be contacted		 Message and Patch:
Taking the nature of the enquiry, details, locating a qualified person and patching the call through
Intelligent Scripting:
Agents utilise intelligent scripting that is bespoke for your business		 24x7x365:
You will always have cover every day of the year

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