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Many companies such as telecommunication, maintenance, security, legal firms, or
even supply services have to offer their customers emergency call out services.
To manage and deliver this service internally is costly, time consuming, hard to
deliver and a hassle to maintain.
That is why corporate and SME businesses alike
choose to partner with Direct Response.
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Direct Response has been providing powerful and effective solutions for your call
out service, so that we are the first port of call for calls anytime of day, any day
of the year. We can ensure each call is dealt with and, if required, vetted to ensure
the correct person is contacted and either patched through or called out to customer
site.
For more information on these solutions, please contact our business development
team on 0800 011 4570
 See Our Call Centre |
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 LEVEL 1 |
LEVEL 2 |
LEVEL 3 |
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QUOTE ME |
CASE STUDIES |
SLAs |
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Taking the nature of the enquiry or fault, provision of customer reference number, details and a time to be contacted |
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Taking the nature of the enquiry, qualification details, locating a qualified person
and patching the call through |
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Agents utilise intelligent scripting that is bespoke for your business |
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You will always have cover every day of every year |
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Specialist programmers ensure bespoke flow diagram and script build |
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Email integration and standard look-up facilities |
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Internal and external testing of scripts and integration |
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All agents trained on your script |
Dedicated manager to ensure smooth running of all elements of your account and services
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Taking the nature of the sales enquiry, prospect qualification, details and a time
to be contacted |
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Taking the nature of the enquiry, qualification details, locating a qualified person
and patching the call through |
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Agents utilise intelligent scripting that is bespoke for your business |
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You will always have cover every day of every year |
:
Specialist programmers ensure bespoke flow diagram and script build |
:
Email integration and standard look-up facilities |
:
Internal and external testing of scripts and integration |
:
All agents trained on your script |
Dedicated manager to ensure smooth running of all elements of your account and services
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Standard products and services transactions.
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Online credit card verification and transactions |
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Utilisation of web enabled fault tracking, artificial intelligence, transactions,
basic database management and development |
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Agents utilise intelligent scripting that is bespoke for your business |
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You will always have cover every day of every year
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Specialist programmers ensure bespoke flow diagram and script build |
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Email and customer database integration
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Internal and external testing of scripts and integration |
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All agents trained on your script |
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Dedicated manager to ensure smooth running of all elements of your account and services |
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In-depth product knowledge, cross sell and up sell
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Secure retrieval and delivery to your systems/databases of all customer query and
sales related transactions eg Where is my order?, delivery ETAs
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Online credit card verification and transactions |
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Agents trained to campaign levels |
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Agents utilise intelligent bespoke scripting |
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Reports generated every 15 minutes allowing multiple search facilities for key areas
of sales campaign and Direct Response activity performance |
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All inbound call recording is provided via a secure web service |
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FSA regulations, FIFA |
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German, Dutch, French, Spanish, Italian, English, Danish, Swedish, Norwegian, Afrikans, Romanian, Greek, Russian and Flemish |
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You will always have cover every day of every year |
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Specialist programmers ensure bespoke flow diagram and script build |
:
Internal and external testing of scripts and integration |
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Dedicated manager to ensure smooth running of all elements of your account and services |
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All Days and hours quoted as working days and hours |
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