| you are here:
home > call centres >
help desk & support > call out service
|
 OUR PEOPLE |
| OUR AWARDS |
| OUR QUALITY |
| OUR GROWTH |
| OUR IT |
| TESTIMONIALS |
|
|
Many companies such as telecommunication, maintenance, security, legal firms, or
even supply services have to offer their customers emergency call out services.
To manage and deliver this service internally is costly, time consuming, hard to
deliver and a hassle to maintain. That is why corporate and SME businesses alike
choose to partner with Direct Response.
|
|
Direct Response has been providing powerful and effective solutions for your call
out service, so that we are the first port of call for calls anytime of day, any day
of the year. We can ensure each call is dealt with and, if required, vetted to ensure
the correct person is contacted and either patched through or called out to customer
site.
The end result means your calls are being answered by someone you can trust, who
will reinforce your brand, and make sure your customers stay loyal without it costing
you all of your profits!
 See Our Call Centre
|
|
 LEVEL 1 |
LEVEL 2 |
LEVEL 3 |
|
QUOTE ME |
SLAs |
BROCHURES |
|
|
|
:
Taking the nature of the enquiry or fault, provision of customer reference number,
details and a time to be contacted |
:
Taking the nature of the enquiry, details, locating a qualified person and patching
the call through |
:
Agents utilise intelligent scripting that is bespoke for your business |
:
You will always have cover every day of the year |
:
Specialist programmers ensure bespoke flow diagram and script build |
:
Email and customer database integration |
:
Internal and external testing of scripts and integration |
:
All agents trained on your script |
:
Dedicated manager to ensure smooth running of all elements of your account and services |
|
|
:
Taking the nature of the enquiry or fault, provision of customer reference number,
details and a time to be contacted |
:
Taking the nature of the enquiry, details, locating a qualified person and patching
the call through |
:
Agents utilise intelligent scripting that is bespoke for your business |
:
You will always have cover every day of the year |
:
Specialist programmers ensure bespoke flow diagram and script build |
:
Email and customer database integration |
:
Internal and external testing of scripts and integration |
:
All agents trained on your script |
:
Dedicated manager to ensure smooth running of all elements of your account and services |
|
:
Taking the nature of the enquiry, ETA of response from requested person |
:
Taking the nature of the enquiry, sales qualification details, locating a qualified
person and patching the call through |
:
Fault identification, unique reference number allocation, escalation commands |
:
Fault Q&A and resolution, logging of outcome |
:
Searches relevant person, call introduction, patch, check to ensure fault resolution
eg engineer call out to customer site |
:
Utilisation of web enabled fault tracking, artificial intelligence, transactions,
basic database management and development |
:
Agents utilise intelligent scripting that is bespoke for your business |
:
You will always have cover every day of every year
|
:
Specialist programmers ensure bespoke flow diagram and script build
|
:
Email and customer database integration
|
:
Internal and external testing of scripts and integration |
:
All agents trained on your script |
:
Dedicated manager to ensure smooth running of all elements of your account and services |
|
:
Taking the nature of the enquiry, sales qualification details, locating a qualified
person and patching the call through |
:
Depending on nature of call different rules are activated with associated cost
|
:
Fault identification, unique reference number allocation, escalation commands |
:
Fault Q&A and resolution, logging of outcome |
:
Fault diagnostics, appropriate fault resolution actions, deployment of solution,
progress reports for customer and SLA compliance
|
:
Searches relevant person, call introduction, patch, check to ensure fault resolution |
:
Automatic responses and escalation to alarms and emails |
:
Secure retrieval and delivery to your systems/databases of all customer query and
sales related transactions eg Where is my order?, delivery ETAs |
:
Agents trained to campaign levels |
:
Agents utilise intelligent bespoke scripting
|
:
Reports generated every 15 minutes allowing multiple search facilities for key areas
of sales campaign and Direct Response activity performance |
:
All inbound call recording is provided via a secure web service |
:
ie FSA regulations, FIFA |
:
You will always have cover every day of every year |
:
German, Dutch, French, Spanish, Italian, English, Danish, Swedish, Norwegian, Afrikans,
Romanian, Greek, Russian and Flemish
|
:
Specialist programmers ensure bespoke flow diagram and script build
|
:
Internal and external testing of scripts and integration
|
:
Dedicated manager to ensure smooth running of all elements of your account and services |
|
|
SPECIAL OFFERS CONTENT HERE
|
|
|
All Days and hours quoted as working days and hours |
|
|
|
|
|
|
|
 |
|
|
|
|
|
|
