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outsourced call centres

Sales & Advertising Response

How many times have you upset or lost customers and revenue by not answering the phone when they need you? Imagine how much this must have cost you
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SALES ORDER LINES
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When looking to attract new and existing clients, it is critical that any marketing activity be supported by a sufficient sized resource to deal with the inevitable enquires.

Our outsourced call centre services can act as a fully functioning sales line that can process transactions, orders and applications; in addition we can act as a means to provide cross and up sell opportunities to you with a view to increasing your average order value.

Direct Response can act as a first point of call or as a backup to your existing call handling operations, which allows you to maximise your business to its fullest.

Direct Response has a proven track record of working with Corporate and SME Business to provide them with robust, flexible and most importantly scaleable outsourced call handling solutions to deal with any size of media campaign.

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Why outsource?
  • Disaster recovery contingency
  • Partnering with specialists in call centres
  • Cost control
  • Multilingual capabilities
  • Allows you to focus on your core business

Other major benefits are:

Despite these advantages many companies and outsource companies get it wrong. In fact as many as 85% of outsourced services fail, yet at Direct Response we have retention rates of 99% and excellent customer feedback. Many customers and competitors ask us how we manage to do this.


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