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When looking to attract new and existing clients, it is critical that any marketing activity be supported by a sufficient sized resource to deal with the inevitable enquires.
Our outsourced call centre services can act as a fully functioning sales line that can process transactions, orders and applications; in addition we can act as a means to provide cross and up sell opportunities to you with a view to increasing your average order value.
Direct Response can act as a first point of call or as a backup to your existing call handling operations, which allows you to maximise your business to its fullest.
Direct Response has a proven track record of working with Corporate and SME Business to provide them with robust, flexible and most importantly scaleable outsourced call handling solutions to deal with any size of media campaign.
 See Our Call Centre
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 WHY OUTSOURCE? |
WHAT WE DO WELL |
OUTSOURCING TIPS |
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SLAs |
QUOTE ME |
CUSTOMER SURVEY |
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- Disaster recovery contingency
- Partnering with specialists in call centres
- Cost control
- Multilingual capabilities
- Allows you to focus on your core business
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Other major benefits are:
Despite these advantages many companies and outsource companies get it wrong. In fact as many as 85% of outsourced services
fail, yet at Direct Response we have retention rates of 99% and excellent customer feedback.
Many customers and competitors ask us how we manage to do this.
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- Disaster recovery contingency
- Partnering with specialists in call centres
- Cost control
- Multilingual capabilities
- Allows you to focus on your core business
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Other major benefits are:
Despite these advantages many companies and outsource companies get it wrong. In fact as many as 85% of outsourced services
fail, yet at Direct Response we have retention rates of 99% and excellent customer feedback.
Many customers and competitors ask us how we manage to do this.
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The answer is simple we do 4 vital things extremely well, they are:
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Find out exactly what you want and need to make your business more successful
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We develop and deploy a service that provides this for you
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Give you this service at the highest quality possible time and time again
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Make sure we do ordinary things extraordinarily well
Naturally all of this is underpinned by the culture of Direct Response, our
management system and processes and our
recruitment policy. Also collaborate with you to help you outsource and manage us in the most effective way.
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Here are our top 5 tips on what to look for when outsourcing your call centre services.
Quality:
Economies generated from cheap charges become meaningless if the quality is not there you will not only fail to get ROI, it can
damage your brand, give you misleading management information, and waste a lot of management time and effort. Look closely at the following areas.
 Read more
Objectives clearly defined with regular measurements of success.
It is critical that the call centre provides a solution that is fundamental to your business objectives.
Read more
Account management: Service Level Agreements (SLAs) only
tell half the tale and deliver on half of the solution. It is critical that the correct business partnership and TLC is in place.
Read more
Visibility: Just because you are outsourcing it does not mean that you should be blind as to what is going on.
In fact you should expect even more visibility. Read more
Think of Outsourcing as Co-sourcing: Many people think that they can
choose a call centre, dump the business issue on the centres doorstep, pay the bills and wipe their hands of all responsibility and management.
Read more
The core services offered by the call centres are:
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All Days and hours quoted as working days and hours |
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