When looking to attract new and existing
clients, it is critical that any marketing activity be supported by a sufficient
sized resource to deal with the inevitable enquires.
70% of New Customers will hang up if
the phone is not answered within 25 seconds and 80% of callers will hang up if they
get through to an answering Machine!
By failing to provide your customers
with a means to transact with you at their convenience, you run the risk of losing
their custom to your competitors.
Direct Response has a proven track record
of working with Corporate and SME Business to provide them with robust, flexible
and most importantly scaleable call handling solutions to deal with any size of
media campaign.
By having a scalable call handling resource,
you will always have people on hand to answer and service your customer’s calls.
Our call centre
services can act as a first point of call or as a backup to your existing call handling
operations, which allows you to maximise your in house resource to its fullest.
We can act as a fully functioning sales
line that can process transactions, orders and applications; in addition we can
act as a means to provide cross and up sell opportunities to you with a view to
increasing your average order value.
All details of the transaction will be
sent directly to you via an instant email or CSV report allowing you to have complete
visibility over your outsourcer.
We can integrate with your existing transactional
platforms, to ensure that there is no additional work placed upon your in house
teams. We can provide you with on tap sales support should you require it, due to
our call centres functioning 24 hours a day, 7 days a week and 365 days a year.
In addition we can also act as a simple
but effective method of gauging the successfulness of any given marketing campaign.
We can provide you with vital Management information that looks at the call profile
of you customers. This information includes:
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Calls By TV Region.
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Calls by media source.
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Call by time of day/week/month/year
The importance of capturing your customers call efficiently cannot be underestimated as it helps to:
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Improve Brand Image.
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Improve Customer Satisfaction.
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Increase Sales
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Improving Customer Retention.
Direct Response has a great track record
of providing these solutions to a vast array of leading companies on the following
industries, Finance, Retail, Ecommerce, Real Estate, Aviation, IT, Cosmetics, pharmaceuticals
and public services.
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